Customer Experience Guide
Indianapolis, IN
What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!
That's Nice, But What's the Job?
Responsibilities of the Job (Or Better Known as, Your Next Destination)
Responsible for being fully involved in sales and customer experience activities, both virtual and in-store. Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments. Takes customers on test drives, demonstrating vehicle features.
Is fully involved in sales and customer experience activities, both virtual and in-store. This includes all forms of communication and paperwork prior to a customer visit as well as in-person to provide solutions and complete the purchase.
Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations.
Understands and executes company directives, initiatives, and expectations.
Making phone calls, scheduling appointments, answering questions and educating potential customers about their options.
Collaborating with team members to reach sales targets.
Opening/closing the dealership when needed.
Knowledge, Skills and Abilities (The Good Stuff)
Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests.
Required; at times to work a flexible schedule including early mornings, evenings and Saturdays.
Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.
Must execute the highest attention to detail when assisting with the sale processes.
Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes:
Phase 1: Customer Engagement and Experience
Phase 2: Inventory Management and Dealership Workflow/Operations
Phase 3: Titles, Loans and Vehicle Processes
Must practice strict discretion when dealing with sensitive information and account information.
Must be comfortable operating and parking vehicles on and off the lot.
Must be able to work autonomously and take ownership on assigned tasks.
Must assure the highest level of customer experience and satisfaction.
Requirements (a.k.a. What You Need to Get the Job Done)
High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
3+ years of related work experience such as customer service, sales, or retail industry.
Valid driver's license and acceptable driving record for the previous 3 years.
Must be at least 18 years of age.
Ability to pass a drug test and a background check.
So What About the Perks? Perks matter
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
Consistent Work Schedule. We are strong believers in work/life balance. We're closed on Sundays to give our employees valued time with family and friends.
Teamwork, Makes the Dream Work. Be part of a winning team and get winning results. Monthly bonus share, sales contests, and other perks to recognize a job well done.
World Class Training and Development. Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs.
Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Customer Service Rep
San Francisco, CA
Excited to grow your career?
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.
People First, Excellence Always
CSI#: 2202
Station Address: 1100 Junipero Serra, San Francisco CA, 94132
Job Expectations:
Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
Maintain neat appearance and good personal hygiene in compliance with CSI image standards.
Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.
Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
Follow federal law and company standards on carding customers for all age restricted products sold at the stations.
Work professionally with vendors and contractors.
Regular and punctual attendance is expected.
Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
Essential Functions:
Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.
Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.
Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.
Actively promote store specials and other marketing programs.
Cross-check price of delivered goods for accuracy.
Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.
Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)
May perform other duties as assigned by management.
Requirement/Qualifications:
Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
Strong attention to detail.
Ability to handle challenging situations professionally and exercise exceptional judgement.
Ability to work both independently and in team settings.
Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
Cooking/Restaurant experience preferred
Supervisor Responsibilities:
This position has no supervisory responsibilities
Travel:
Rare, limited to required training and coverage for nearby stations.
Physical Demands Include but are not limited to:
Ability to stand and walk for long periods of time on hard and uneven surfaces.
Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds.
Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.
Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
Periodic exposure to all outdoor conditions during daylight hours.
Moderate exposure to walk-in coolers and freezers at 34 F or lower.
Frequent handwashing and attention to personal cleanliness standards.
Must be at least 18 years of age or older to work in California and Oregon locations.
Must be at least 21 years of age or older to work in Washington locations.
Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.
Must be at least 21 years of age or older to work in Management positions.
Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.
The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.
USA based job position
Visas will not be granted
Benefits:
Full-time & Part-time shifts available
Direct Deposit with competitive weekly pay
Health & Wellness packages available for purchase
Education reimbursement program
Shift Differential Pay for select shifts and job titles
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program
Compensation Range:
$21.00 - $22.00
Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
Customer Service Specialist
Carson, CA
Quik Pick Express, LLC, a division of Custom Goods, is a leading provider of third-party logistics solutions in California. The company operates eight strategically located warehouses across the Los Angeles/Long Beach and Oakland corridors, offering over 750,000 sq. ft. of space. With a focus on sustainability and efficient services, Quik Pick Express serves a global network of customers in the transportation, warehousing, and logistics industry.
Role Description
This is a full-time on-site role for a Customer Service Specialist located in Carson, CA. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience on a day-to-day basis.
Qualifications
Customer Support and Customer Service skills
Customer Satisfaction and Customer Experience skills
Phone Etiquette
Strong communication and problem-solving skills
Experience in a customer-facing role
Ability to handle high-volume calls and emails
Knowledge of logistics and transportation industry is a plus
Previous experience in a similar role
Direct-to-Consumer (DTC) Sales & Customer Service Specialist
Oceanside, CA
Job Title: Direct-to-Consumer (DTC) Sales & Customer Service Specialist
Reports to: Sales Manager
Employment Type: Full-Time
About Haydenshapes:
Haydenshapes Surfboards is a global surfboard brand known for innovation, design, and quality. With a foundation in performance and a commitment to aesthetic excellence, we pride ourselves on pushing boundaries in surfboard design while delivering premium experiences to surfers worldwide. Our products are distributed in over 70 countries, with our direct-to-consumer (DTC) channel being a fast-growing and critical part of our business.
Position Overview:
We are looking for a passionate and driven DTC Sales & Customer Service Specialist to join our team. This role is responsible for supporting the online sales process, nurturing customer relationships, and delivering best-in-class service across all touchpoints. You'll serve as a key brand ambassador, helping surfers select the right boards, troubleshoot issues, and ensure a seamless end-to-end experience that reflects the quality of Haydenshapes.
Key Responsibilities:
Customer Support: Provide timely, knowledgeable, and friendly support across email, chat, phone, and social channels. Resolve inquiries about orders, product recommendations, delivery timelines, returns, and more.
Sales Enablement: Assist customers in choosing the right surfboard model, size, and configuration for their needs. Proactively convert inquiries into sales by offering personalized support and surfboard expertise.
Order Management & Fulfillment: Monitor and manage DTC orders from placement through fulfillment, including coordinating with production
Product Knowledge: Stay up to date with the latest product lines, technologies, and collaborations. Be able to speak confidently about design, materials, and board performance.
Customer Experience Optimization: Identify and report on trends in customer feedback to help inform website improvements, FAQs, product descriptions, and support documentation.
CRM & Data Management: Accurately log and maintain customer interactions in CRM tools. Track common issues and provide data-driven insights to help improve service processes.
Brand Voice: Represent the Haydenshapes brand authentically and consistently in all customer interactions.
Other Responsibilities
Offsite Events: Assist with demo days and additional field marketing initiatives as needed
Qualifications:
2+ years experience in customer service, sales in a surf retail or DTC/e-commerce role.
Passion for surfing and strong knowledge of surfboard types and performance attributes
Excellent written, typing and verbal communication skills
Highly organized and detail-oriented, with the ability to multitask in a fast-paced environment
Proficiency in customer service software, CRM systems, and e-commerce platforms (Shopify experience a plus)
Experience utilizing the Google Suite of programs (Gmail, Sheets, Google Drive, etc.)
Problem-solving mindset and a customer-first attitude
Flexibility to work across global time zones if needed
Why Work With Us:
Be part of a globally respected surf brand known for innovation and design
Work in a collaborative, creative, and surf-passionate team environment
Employee discounts and access to our extensive demo fleet of models
Opportunities for professional growth in a growing e-commerce channel
This is a full time, on-site position based out of our office / warehouse in Oceanside, CA. Hours are Monday-Friday, 9:30am-6pm.
Customer Experience Associate
Newport Beach, CA
· Handle all customer service emails, phone calls, text and chat
· Ensure the customer experience is a positive and memorable journey from the time the order is placed through the time the order is received
· Follow up on any issues and make sure problems are fully resolved in a timely manor
· Check web order maintenance daily to make sure all web orders are processed
· Run an open order report to ensure all web orders have been placed on pick at the warehouse
· Check shipping status daily and follow up with the warehouse on any delays
· Run reports in Full Circle and Shopify to make sure systems are speaking to each other properly
· Come up with creative ways to enhance the customer experience
· Implement a “client book” for VIP customers and offer those customers “white glove” service
· Share relevant customer feedback with ecommerce team
· Share any repetitive issues with Customer Experience manager and suggest implementing changes to resolve the issue
· Process Returns
QC, re-tag, re-package inventory
Qualifications:
· Full time
· Excellent communication (written and verbal) and problem-solving skills
· A passion for retail and helping customers
· Strong sales skills
· Detail oriented
· Outgoing with the ability to build rapport with the customer
· Flexibility in scheduling during peak times
*Hourly rate range $22-$24 / hour
*This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at a time at the sole discretion of the Employer
Bilingual Customer Service Representative
Corona, CA
Bilingual Customer Service Representative (Spanish-English)
Employment Type: Full-Time | On-Site
Are you a people person who thrives in a fast-paced environment? We're looking for a Bilingual Customer Service Representative to join our on-site team and provide exceptional support to our Spanish- and English-speaking customers.
Key Responsibilities:
Customer Interaction: Handle inbound and outbound calls, emails, and live chat inquiries from Spanish-speaking and English-speaking customers.
Problem Solving: Assist customers with product information, order status, returns, and troubleshooting.
Documentation: Accurately log all customer interactions and maintain up-to-date records in our CRM system.
Team Collaboration: Work closely with other departments (sales, logistics, technical support) to resolve customer issues efficiently and ensure a seamless experience.
Requirements:
Language Skills: Fluent in both Spanish and English (written and spoken).
Communication: Strong interpersonal, verbal, and written communication skills.
Experience: Prior experience in a customer service or support role is preferred.
Technical Skills: Comfortable using customer service platforms (e.g., Zendesk, Salesforce) and standard office software.
Customer Experience & Administrative Associate
Jackson, MS
About Us
Schopmeyer Medicare, Health & Life is a growing, family-owned Madison, MS business proudly serving over 1,000 health insurance clients. While our primary focus is Medicare, we also serve individuals and families with Federal Marketplace health insurance.
Our purpose is to glorify God by loving others as we love ourself. We value integrity, compassion, education, and excellence. Our mission is to bring clarity, build confidence, offer the best, meet deadlines, and serve for a lifetime.
Our motto is simply this: A
lways do the right thing, and God takes care of the rest.
You are perfect for this job if you:
Live by values of honesty, integrity, compassion, and excellence in all you do
Connect genuinely with clients and thrive on exceptional customer service
Thrive in a culture that celebrates accountability, meaningful growth, and shared
accomplishments
Bring natural curiosity and a love of discovery to your work
Excel during high-energy, fast-paced periods and use quieter seasons to improve systems
Find satisfaction in creating organized environments that help others succeed
Comfortable navigating Apple computers, spreadsheets, and productivity software
Primary Job Responsibilities (
Training will be provided as needed)
Serve as our company's first point of contact, creating positive first impressions through warm and professional phone interactions
Interfacing with the insurance companies we represent to provide customer service
Maintain accuracy in our Customer Relationship Management software
Schedule meetings and manage calendars for multiple insurance agents
Maintaining accuracy in our Customer Relationship Management software
Assisting with event coordination and hosting
Data entry and administrative support
Optional and Flexible Job Responsibilities:
Based upon skills and passions of employee (not required):
Social media marketing
Graphic design
Database, no-code setup
Simple video editing and posting
Research and copywriting for website
Office/Time Expectations:
Weekly Hours: 34-40 hours
Location: On-site at Madison office; occasional remote work is available
Vacation Blackout Dates (September 15 - January 15):
Our busiest time of year is the Annual Enrollment Period, October 1 - January 20. We require that vacations be scheduled outside this window to ensure we're all here when it matters most.
That said, life happens. If you need a day or two off, we'll be accommodating. And if there's a family event or something important that needs your time for a few hours, we want you to be there.
(Wondering about the holidays? See below.)
Pay Structure:
$20 per hour
32 - 36 hours weekly during off-season, February - August
40 hours weekly during busy season, September - December (overtime likely available)
Paid Time Off (PTO): First year, 48 hours (6 days) in addition to Holidays. There is
some
flexibility for additional unpaid time off on a case-by-case basis.
Paid Holidays (2025):
New Years Day, Good Friday, Memorial Day, Independence Day and Labor Day
Thanksgiving and Black Friday
Christmas Season: December 24, 25, 26 and 31
Note: Additional PTO is allowed December 22-31.
Customer Service Representative
Lake Forest, CA
BON PERGOLA, a brand of BON Windows Treatment LLC, specializes in manufacturing top quality outdoor aluminum pergolas. With over four decades of manufacturing experience, we provide premium pergola to customers.
Role Description
This is a full-time on-site role for a Customer Service Representative at our location in Lake Forest, CA. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience.
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Experience skills
Strong interpersonal and communication skills
Ability to effectively resolve customer issues
Experience in a customer-facing role is a plus
Proficiency in Microsoft Office and CRM software
High school diploma or equivalent
Customer Service Representative
Irvine, CA
Specialized Recruiting Group, Irvine is seeking a Customer Service Representative for the consumer goods division of a Global Fortune 500 company: One of the largest and most admired companies in the world. This is a long-term, full-time, on-site contract opportunity based in the Irvine, CA area. Starting compensation is $22.00 to $23.00/hour.
Responsibilities
General customer service support for end users and the company sales team
Processing inbound calls from internal and external customers
Researching information requests
Scheduling delivery and service appointments
Data entry
Requirements
Previous customer service experience preferable (e.g. food service, retail, call center)
Excellent English communication skills (spoken and written)
College degree a benefit but not mandatory
Self-motivated, able to maintain focus without close supervision
Professional, positive and friendly personality
Intermediate Word, Excel and Outlook ability
At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.
Customer Service Representative
Riverside, CA
Priority Title is a progressive real estate service company that provides title insurance, escrow services, and other real estate-related products. We offer superior underwriting strength and service as a full-service Title Company. Our employees are dedicated to exceeding customer expectations and delivering unparalleled customer satisfaction. We emphasize the quality of customer service and employee loyalty as key ingredients for our success. At Priority Title, the customer is always our first priority.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Riverside, CA. The Customer Service Representative will handle daily tasks such as addressing customer inquiries, resolving issues, providing information about our services, and ensuring customer satisfaction. They will interact with customers through various communication channels and work closely with our team to maintain a high level of customer experience.
Qualifications
Customer Service, Customer Support, and Customer Satisfaction skills
Experience in providing excellent Customer Experience
Strong communication and interpersonal skills
Ability to work onsite in Riverside, CA
Problem-solving skills and attention to detail
Previous experience in the real estate or title industry is a plus
High school diploma or equivalent education; additional qualifications are beneficial
Customer Service Representative
Costa Mesa, CA
Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's team in California. This role is essential in ensuring that customer inquiries are handled promptly and efficiently, maintaining a high level of customer satisfaction.
Responsibilities
Responding to customer inquiries through various communication channels, including phone and email.
Assisting customers with their questions and concerns to provide satisfactory solutions.
Maintaining and updating customer records accurately in the company's database.
Collaborating with team members to ensure smooth operations and customer satisfaction.
Adapting to different customer situations and providing appropriate solutions.
Ensuring all interactions comply with company standards and policies.
Providing feedback to help improve overall customer service processes.
Qualifications
High School diploma or equivalent required.
Experience in a customer service role is preferred.
Strong communication and interpersonal skills.
Proficiency in basic computer applications, including Microsoft Office Suite.
Ability to handle a high volume of customer interactions with patience and professionalism.
Required Work Hours
The position requires working full-time hours, Monday through Friday.
Benefits
The company offers competitive pay and a supportive work environment. Additional benefits may include healthcare options, paid time off, and opportunities for professional development.
Additional Details
Salary Range: $20 - $23 per hour
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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Controls Service Specialist
Hattiesburg, MS
Job Title: Controls Service Specialist
Duration: Full Time
Education/Experience Required: Associate's Degree in approved mechanical or electrical program
Job Description & Responsibilities:
Service and Support
Perform regular inspections, maintenance, and software updates of control systems
Identify and address system malfunctions or inefficiencies promptly
Implement system upgrades and enhancements to improve efficiency and performance
Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems
Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
Respond to incidents, outages, and service disruptions promptly
Manage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverage
Act as a point of contact for escalated issues and complex customer inquiries
Collaborate with technical teams to resolve critical incidents quickly and efficiently
Develop incident response protocols and ensure they are followed
Instrumentation & Electrical Design
Create instrument lists by examining P&ID drawings
Compile submittal and procurement documentation for controls and instrument hardware
Provide technical support for panel fabrication technicians
Inspect completed control enclosures
System Design and Configuration
Participate in customer design review meetings
Assemble development system using project hardware and computers
Configure user interface and HMI screens
Configure DDC, PLC and/or DCS control algorithms
Draft system documentation from templates
Assist is customer demonstrations and acceptance testing
Configure networks to interface with equipment.
Onsite System Startup
Works in a supervised role and/or with a team at a customer site
Install project software and configuration onto site systems
Participate in point-to-point loop checks
Perform instrumentation and software calibration and tuning
Participate in functional tests of all systems
Troubleshoot installation discrepancies
Program field modifications as required
Assist with developing commissioning test plans and documentation updates/redlines
Assist with developing training documentation/presentation on operations and maintenance of system
Working Conditions
Requires on-call rotation to address critical system issues outside regular working hours.
During on-call rotation assignment, will need to be available 24/7. Out of on-call rotation required to work from Monday to Thursday regular working hours the week after an on-call rotation week. The remaining weeks of the month will work from Monday to Friday regular working hours.
The role requires travel to different facilities for installation, maintenance, or troubleshooting.
May include working in shifts, including nights, weekends, and holidays.
Skills & Qualifications:
Qualifications:
Proven track record as a Service Specialist and experience in service and support operations in a 24/7 environment.
Associate's Degree in approved mechanical or electrical program, or proper background as determined by interview
Technical Experience (One or more of the following technologies)
Controls Experience: Tridium: Niagara N4
Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
Johnson Controls: Facility Explorer or Metasys controllers
Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
Other useful technologies include: Scripting languages (VBA, Python, etc.)
Knowledge of Kepware OPC server, ThinManager, VMware is preferred.
HVAC Experience Preferred:
Basic understanding of HVAC systems in large building automation systems.
Understanding of sequence of operations and P&IDs for HVAC and plant utilities.
Experience with functional testing, including the ability to create, maintain, and execute test plans.
Experience with specifying instrumentation and control valves for HVAC systems
For more information or to view other opportunities, visit us at
*******************
Paladin Consulting is an EEOC employer.
Fingerprinting & Mail Services Specialist
Monterey, CA
Certifix Live Scan and PostScan Mail are leading providers of digital fingerprinting and virtual mailbox services across the U.S. At our Monterey office, we're offering a unique hybrid role that supports both our biometric fingerprinting operations and our secure mail processing services.
We are looking for a dependable and detail-oriented Fingerprinting & Mail Services Specialist to join our team. This individual will play a critical role in supporting customers who need background checks and mail handling services in a professional, secure environment.
Office address: 140 West Franklin St., Monterey, CA 93940
Employment is contingent on obtaining CA DOJ Finger Rolling Certification
Fingerprinting Duties (Live Scan & Ink Card):
Perform electronic fingerprint scans using our Live Scan system.
Collect and verify identification documents from applicants.
Provide ink fingerprinting services (FD-258 cards) as needed.
Ensure fingerprinting submissions are accurate and complete.
Maintain confidentiality and comply with DOJ/FBI privacy and security guidelines.
Mail Services & Processing:
Receive and sort incoming mail and packages.
Scan mail items into our virtual mailbox platform.
Process customer requests: open & scan, forward, shred, recycle, etc.
Assist with outbound shipping via USPS, FedEx, or UPS.
Monitor inventory of envelopes, labels, and shipping supplies.
Customer Service:
Greet and assist walk-in customers.
Answer questions about fingerprinting and mailbox services.
Schedule appointments and handle payment transactions.
Maintain a professional and welcoming office environment.
Qualifications
High school diploma or equivalent.
Excellent communication and organizational skills.
Basic computer proficiency and comfort using online tools.
Strong attention to detail, especially with handling sensitive data.
Ability to work independently and manage multiple responsibilities.
Prior experience in customer service, shipping/mailroom, or biometric collection is a plus.
What We Offer
Competitive hourly pay.
On-the-job training and DOJ certification support.
Opportunities for growth within the company.
A professional yet friendly work environment.
Flexible scheduling for part-time candidates.
Bilingual (English/Spanish) is a plus, but not required.
Must be eligible to pass a background check and DOJ certification process.
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Shift: Monday-Friday; 9:00am-5:30pm
Work Location: In person REQUIRED
Client Service Specialist-Commercial Landscape
San Jose, CA
The Client Service Specialist is responsible for supporting client relationships and facilitating internal team collaboration efforts.
Structure
Full-time, non-exempt position
Reporting Location: 920 Lincoln Ave, San Jose, CA 95125
Reporting Schedule: 6:30am - 3:00pm
Salary Range: $33.65/hr to $43.50/hr
Functional Roles and Responsibilities
End-to-End Client Meeting Management
Meeting scheduling and confirmation, calendar coordination with internal and external entities
Meeting agenda & packet preparation - agenda, supporting documents
Take comprehensive notes and photos during meeting
Post-meeting follow-up - packet update and distribution
Delegate and communicate follow-up action items internally and with external vendors
Close the loop on all pending items
Client Deliverable Development
Landscape maintenance proposals
Presentation decks
Simple QuickBooks proposals
Property service/operations maps
Newsletters
Work Order & Job Management
Manage work order email address, tracking sheet and all work order communication with clients and internal team
Ensure all work orders are complete, communicate with customer
Plant and material ordering for small enhancements and installations
Accounts receivable management
Marketing & Client Relations
Industry membership management
Coordination and registration of industry events
Support of development and execution of educational programming
Development and execution of client relations events
Social media support
Giveaway inventory management in San Jose office
Office Administration
Ordering, management and organization of supplies for San Jose office
Lead facilities management for San Jose office - vendor management, etc.
Success Behaviors
Has a positive attitude
Takes initiative to improve performance
Provides creative solutions
Has proactive approach to their job, stays organized
Team player
Physical Requirements
The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to:
Regularly sit, type, and use the computer and mouse for prolonged periods
Occasionally lift and/or move up to fifty (50) pounds
Regularly operate a vehicle to travel to and from work locations
Maintain a valid driver's license
Metrics for Success
Proper scheduling and completion of the scope of work while satisfying the customer expectations
Client Retention
Enhancement sales generation
Provides exemplary customer service through superior communication
Fosters teamwork with all operations and administrative staff members
Member Services Specialist
Santa Barbara, CA
Compensation: $50,000-$65,000 base + full benefits
About the Organization:
Our client is a mission-driven healthcare organization committed to improving access and quality of care for underserved populations across the Central Coast. With a strong culture of service, collaboration, and innovation, they deliver compassionate support and reliable health plan services for their members and provider partners.
The Opportunity:
The Member Services Specialist will serve as the first point of contact for health plan members, providing proactive, high-quality support via phone and other communication channels. This role is essential in helping members understand their benefits, navigate the healthcare system, and access necessary services. It's a great fit for someone who enjoys making a daily impact, thrives in a fast-paced environment, and brings empathy and efficiency to every interaction.
Key Responsibilities:
Deliver robust customer service in a high-volume call center, addressing questions related to Medicare, Medi-Cal, supplemental benefits, referrals, claims, providers, and more
Educate members on plan benefits, co-pays, provider networks, and health resources
Assist with scheduling, interpreter coordination, and navigation of health-related documents
Conduct outbound outreach such as new member orientation and coverage restoration support
Serve as a liaison between members and departments like Care Coordination, Pharmacy, and Quality Management
Triage continuity of care requests and coordinate with external agencies and community partners
Handle grievance and appeal intake, and document all contact and follow-up activity
Support compliance and quality initiatives as needed
What We're Looking For:
1-3 years of experience in healthcare customer service, preferably in a Medicare Advantage or Medi-Cal/D-SNP environment
Knowledge of healthcare systems and benefits navigation; prior use of systems such as QNXT, CalSAWS, MedHok a plus
Bilingual in Spanish preferred.
Clear communicator who can explain complex benefits and procedures in a compassionate and accessible way
Strong organizational and time management skills; able to juggle multiple tasks with attention to detail
Flexible and comfortable working rotating shifts between 8am-8pm, 7 days/week (standard 40-hour workweek) Comfortable collaborating across departments and taking initiative to ensure a positive member experience.
Traits That Thrive in This Role:
Mission-driven and people-first
Calm under pressure and solutions-oriented
Detail-focused with strong follow-through
Strong interpersonal instincts and a desire to help others
Adaptable to changing needs, systems, and schedules
Additional Requirements:
Must be able to travel to the office as needed (hybrid schedule)
Must possess a valid driver's license and maintain a clean driving record
Must be able to sit at a computer for extended periods and work in a standard office environment
Sales & Client Experience Associate
Beverly Hills, CA
Job Description
Sales & Client Experience Associate
Full-Time | In-Person (Beverly Hills) | Sunday–Thursday
About the Role:
We’re hiring a Sales & Client Experience Associate to join our growing team at Jack Weir & Sons, a family-owned luxury fine jewelry company. This role is perfect for someone who is adaptable, organized, and thrives in a client-facing environment. You’ll work closely with the Head of Sales and support all aspects of the sales cycle—from lead response and client outreach to virtual appointments and post-sale logistics.
This is an opportunity to grow into a high-level sales professional, learning from one of the top performers in the business while delivering a world-class experience to our customers.
Responsibilities
Sales & Client Communication
Respond to all inbound inquiries across email, chat, social, and phone within 30 minutes during business hours
Conduct virtual and in-person appointments with prospective clients
Manage ongoing outreach to existing clients via email and phone calls
Assist in weekly live sales events, handling client follow-up and questions
Customer Service & Fulfillment
Coordinate with the admin and fulfillment team for resizing, repairs, shipments, and custom orders
Serve as a liaison for post-sale care and logistics inquiries
Track and update deal progress, client preferences, and communication logs in HubSpot CRM
Cross-Functional Collaboration
Work closely with the marketing team to respond to warm leads and assist in closing opportunities
Partner with the sales lead to refine client outreach strategies and track deal performance
Participate in local and national pop-ups/retail shows as needed (occasional travel required)
What We’re Looking For
Warm, articulate, and professional communicator
Highly adaptable, organized, and detail-oriented
Strong follow-through and a natural ability to prioritize
Client-first mindset with emotional intelligence
No CRM experience required—but you must be eager to learn quickly and take initiative
Work Schedule
Sunday through Thursday, in-person at our Beverly Hills showroom
Occasional weekend travel required for retail events
Key Objectives
Deliver an exceptional client experience across every touchpoint
Help drive deal flow by nurturing leads, following up consistently, and managing logistics
KPIs
Lead Response Time: Under 30 minutes during business hours
Follow-Up Completion: 100% of open deals followed up weekly
Client Engagement Rate: 25%+ of past clients re-engaged quarterly
Appointment Close Rate: 40%+ conversion from appointments to active deals
Sales Contribution: Assist in hitting monthly/quarterly sales targets
Resolution Time for Service Requests:
Team Values
Growth-Oriented
Accountability
Team Collaboration
Fun
Integrity
Analytical Thinking
Client Services Associate/Paraplanner
Hemet, CA
JOIN OUR TEAM TODAY!
We are expanding our operations to better service our growing client base. We have a Client Services position available in our Hemet, CA office. This is a full-time position reporting directly to our Lead Advisor.
YOUR ROLE: The Client Services Associate position supports the Advisor in preparing all Client files with critical and helping with financial planning information. They will work with Clients, independently and as a team member.
HOW YOU WILL MAKE AN IMPACT:
-Prepare financial summaries, analysis, and plans for Clients.
-Prepare for upcoming client appointments.
-Ensure files are prepared for Client Care Team and Advisor in advance of all Client meetings.
-Work with the Client Care Team to coordinate all paperwork needs and information for Client meetings.
-Follow-up on all action items in a timely and thorough manner.
-Research information as necessary on a case-by-case basis.
-Assist in maintaining files and incoming calls to ensure appropriate hand off.
-Maintain and update regularly and as needed all policies and procedures applicable to Paraplanning and Client Care work.
- Support the Advisor in serving clients.
-Work with team on file prep, as necessary.
-Provide exceptional client care while receiving and responding to client requests.
-Open new client accounts, process account applications, and manage monetary transfers.
-Receive and respond to client service requests each day, and in a timely manner.
WHY YOU ARE THE RIGHT PERSON:
· Concentration in accounting, business, economics, or financial planning encouraged.
· Three years + of experience in the finance industry.
Fully Remote Customer Service & Sales Rep
Yucaipa, CA
Take advantage of an opportunity to be trained as an insurance sales agent and or a field trainer of sales agents. Options to be a part time representative, a full time self employed agent, a recruiter/trainer of agents, or a builder of brokerages. Residual income, stock opportunities, & tax advantages available.
Full-time traveler friendly!
Company provided:
• - Paid training program
• - State & Federal Licenses
• - Part or Full time Flex options
• - Commissions and Bonus Based Compensation
Entry level supplamental income or possible career change
New career path in one of the largest most SECURE industries in the country!
APPLY NOW: This sales opportunity can be fully remote to work from home. Great for the stay-at-home career seeker who is desiring to gain experience in entrepreneurship & independent contractor work.
More about the role:
No prior experience in financial services is required.
All required pre-licensing courses and required state licenses are covered by partnered companies. (Fingerprints required in some states).
No sales quotas enforced.
Weekly extensive training provided & recommended via Zoom.
The desired candidate is required to learn:
- sales strategies
- networking
- recruiting
- Online prospecting
- overcoming objections
- presentations
- Field training
- Developing/replicating systems
- Use of Zoom Cloud Meetings
- Client Relationships
The desired candidate can obtain the following skills:
• Excellent written and verbal communication skills
• Strong customer service skills
• Thrive in a flexible environment
• Entrepreneurial Mindset
• Strong leadership and decision-making skills
• Ability to develop, manage and drive growth
• Goal Oriented
Requirements:
* Must be 18+ (This is a FEDERAL REQUIREMENT)
* Must pass a criminal background check (No Felonies)
* Must have access to reliable wifi
* Must have access to Zoom Cloud Meetings
* Any other material/equipment must be provided by agent as this is an independent contractor position, however tax write off advantages are available
* Self Disciplined
* Trustworthy
1099 Independent Sales Contractor 100% commission paid position.
Transmission Construction Representative - Transmission Line & Substation
Muncie, IN
Job DescriptionDescription:
Transmission Construction Representative - Electric Utilities - Transmission Line & Substation
We are looking for a highly skilled and knowledgeable Transmission Construction Representative to oversee contractor performance and ensure compliance with contract terms for construction projects related to the owner's electric transmission system. This role will involve ensuring work is completed safely, on schedule, and design specifications, across a range of projects, from simple upgrades to the construction of new substations.
Ensure contractors adhere to all contract requirements while performing construction on the electric transmission system.
Monitor the safe completion of work, ensuring alignment with design specifications and safety standards.
Manage a wide scope of projects, including substation upgrades and the construction of new substations.
Proactively identify potential issues that could impact project success, such as design flaws, material shortages, contractor performance, access challenges, and customer concerns.
Assist in resolving issues to maintain project timelines, quality, and safety standards.
Apply expert knowledge of line, substation, and civil construction requirements, with a broad understanding of other transmission and distribution areas.
Interpret engineering drawings and provide guidance for their application in construction.
Ensure compliance with Owner construction standards and safety terms.
Perform all duties independently, while demonstrating leadership and a high level of expertise.
Mentor and train lower-level Transmission Construction Representatives (TCR), sharing best practices and ensuring the application of correct methods and processes.
The successful candidate will demonstrate excellent problem-solving, communication, and leadership skills, making them an invaluable asset to our team and ensuring the smooth, compliant execution of key construction projects.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
The employee may be required to stand; reach with hands and arms, stoop and kneel
The employee may be subject to rough terrain and inclement weather
The employee may be required to sit or stand for long periods of time
The employee may be required to lift, carry, push, pull or move up to 50 pounds
The employee may be required to travel
The employee is frequently exposed to outside weather conditions including wet and/or humid conditions
This position may require working more than 40 hours per week
Requirements:
Requirements
Associate’s degree in construction management or engineering is a plus
6+ years of relevant transmission line and substation work experience required
Experience working in the utility industry is highly preferred
Compliance management experience is a plus
Proficient at using a computer, iPad and Microsoft Office products
Good communication skills, both verbal and written
Must have a valid driver’s license
Must currently be eligible to work in the United States without sponsorship
About Think Power Solutions
Think Power Solutions is a certified Great Place to Work company! This credential was earned based on extensive ratings provided by our employees in anonymous surveys conducted by the Great Place to Work organization - the global authority on workplace culture since 1992.
Think Power Solutions is a leading tech-enabled infrastructure management solutions provider with highly skilled and dedicated consultants who clients entrust to manage their mission-critical infrastructure. Think Power Solutions was founded with the vision of providing exceptional client service influenced by modern technology to positively impact the utilities, telecom, and construction industries. Think Power Solutions exists to serve its clients, making every effort to understand their needs to produce a high-quality deliverable specifically tailored to meet custom requirements. Our client-centric philosophy, creative thinking, and innovative solutions, combined with stellar project execution attracts top industry talent. Think Power Solutions' culture enables its people to deliver industry leading services and products.
Benefits
· 401(k) with 3.5% company match
· 100% employer paid employee-only medical plan
· 100% company paid basic life insurance
· 100% company-paid long-term disability
· Optional vision and dental insurance
· Optional short-term disability
· 6 company-paid holidays
· 10 days PTO
· 5 days paid family leave
· 6-weeks maternity leave paid at 100%
· 1-week paternity leave paid at 100%
· Infertility benefits up to $10,000
· Adoption assistance up to $5,000
Note to Recruiters, Placement Agencies, and Similar Organizations
Think Power Solutions does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Think Power Solutions employee. Think Power Solutions will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Think Power Solutions and will be processed accordingly.
EEO Statement
Think Power Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Think Power Solutions will not tolerate any unlawful discrimination towards, or harassment of applicants or employees, by anyone at Think Power Solutions, or anyone working on behalf of Think Power Solutions.
Patient Service Advisor - Redlands, CA
Redlands, CA
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am-4:30pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2 West Fern Ave, Redlands, 92373.
We offer on-the-job training. The hours of the training will be aligned with your schedule.
Primary Responsibilities:
Manage administrative intake of members
Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
Handle resolution/inquiries from members and/or providers
Work with marketing to identify and implement growth opportunities
Other duties as assigned
This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18+ yrs of age or older
2+ years of customer service experience in office setting
Experience with computers and Windows based programs including MS Word, Excel and Outlook
Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am-4:30pm PST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
Experience working within the health care Industry and with health care insurance or in a hospital, physician's office or medical clinic setting
Bilingual fluency in English and Spanish
Experience working in a call center
The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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