What does an Administrative Assistant/Scheduler do?

Administrative assistants/schedulers schedule company appointments and meetings, answer phone calls, and forward them to relevant staff members. They take meeting minutes and notes, order and take office supplies stock, and prepare documents for business trips and meetings. Besides finding methods to enhance administrative processes, administrative assistants/schedulers also help senior staff or other teams to write and issue emails to team members and company departments. Moreover, these professionals research and book the staff's travel arrangements.
Administrative assistant/scheduler responsibilities
Here are examples of responsibilities from real administrative assistant/scheduler resumes:
- Manage effective communication with patients on informative instructions and expectations prior to surgery and responding to questions due to post surgery.
- Deposit all checks and ACH remittances on time.
- Transition the patient medical records from hard charts to full EMR system within a matter of months.
- Prepare PowerPoint presentations, facilities coordination and inventory.
- Communicate with clinical staff via EMR telephone encounters/messages.
- Verify insurance information and demographics according to HIPPA laws.
- Follow all HIPAA regulations and guidelines regarding sensitive information.
- Maintain strict confidentiality according to HIPAA and facility regulations.
- Process expense reports, create PowerPoint presentations, coordinate travel request and
- Upload project information to SharePoint for domestic and international communication distribution.
- Provide clerical, communication, payroll and administrative support to the dialysis facility.
- Review and distribute incoming and outgoing classify and unclassify official communication using SharePoint capabilities.
- Prepare a wide variety of legal documents under attorney's supervision-pleadings, discovery, depositions, subpoenas and exhibits.
- Perform a myriad of administrative functions including scheduling, filing confidential records using HIPPA regulations and manual or electronic methods.
- Greet customers/patients and provide a customer friendly reception and in-processing by verifying patients medical and general wellness data on the computer.
Administrative assistant/scheduler skills and personality traits
We calculated that 20% of Administrative Assistant/Schedulers are proficient in Customer Service, Administrative Tasks, and Patients. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.
We break down the percentage of Administrative Assistant/Schedulers that have these skills listed on their resume here:
- Customer Service, 20%
Utilized excellent communication skills to lead meetings with supervisors/managers to update them on inventory status, orders and customer service issues.
- Administrative Tasks, 11%
Completed administrative tasks such as scheduling, document organization, lender meetings and email/phone correspondence with clients.
- Patients, 11%
Greeted customers/patients and provided a customer friendly reception and in-processing by verifying patients medical and general wellness data on the computer.
- HR, 11%
Maintained department files ensuring accuracy, timeliness and confidentiality, coordinated with internal HR.
- Data Entry, 5%
Performed data entry, filed/maintained records, received, prepared and verified documents and searched/compiled information.
- Excellent Interpersonal, 5%
Experienced individual with excellent interpersonal and project management skills.
Most administrative assistant/schedulers use their skills in "customer service," "administrative tasks," and "patients" to do their jobs. You can find more detail on essential administrative assistant/scheduler responsibilities here:
Interpersonal skills. To carry out their duties, the most important skill for an administrative assistant/scheduler to have is interpersonal skills. Their role and responsibilities require that "secretaries and administrative assistants interact with clients, customers, or staff." Administrative assistant/schedulers often use interpersonal skills in their day-to-day job, as shown by this real resume: "coordinated front desk operations through utilization of chcs and interpersonal contact. "
Organizational skills. Another essential skill to perform administrative assistant/scheduler duties is organizational skills. Administrative assistant/schedulers responsibilities require that "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently." Administrative assistant/schedulers also use organizational skills in their role according to a real resume snippet: "performed clerical and organizational tasks such as filling, data entry answering phones and scheduled meetings. "
Writing skills. administrative assistant/schedulers are also known for writing skills, which are critical to their duties. You can see how this skill relates to administrative assistant/scheduler responsibilities, because "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." An administrative assistant/scheduler resume example shows how writing skills is used in the workplace: "provide administrative support including answering phones, drafting correspondence, data entry, filing documents and writing reports"
The three companies that hire the most administrative assistant/schedulers are:
- Lowe's Companies76 administrative assistant/schedulers jobs
- Builders FirstSource9 administrative assistant/schedulers jobs
- St Joseph Medical Group8 administrative assistant/schedulers jobs
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Administrative assistant/scheduler vs. Team assistant
A team assistant is an employee who is responsible for performing administrative duties to help members of the office team focus on their assigned projects. Under the direct supervision of team leaders, team assistants are required to schedule appointments with clients, organize internal team meetings, and alert team members of upcoming deadlines. They keep track of project expenses and purchase receipts and input those numbers into an accounting software program or spreadsheet. Team assistants must also order supplies and products when inventories are low.
There are some key differences in the responsibilities of each position. For example, administrative assistant/scheduler responsibilities require skills like "excellent interpersonal," "schedule appointments," "surgery," and "scheduling software." Meanwhile a typical team assistant has skills in areas such as "cleanliness," "home health," "applied behavior analysis," and "physician orders." This difference in skills reveals the differences in what each career does.
Team assistants earn the highest salaries when working in the professional industry, with an average yearly salary of $56,346. On the other hand, administrative assistant/schedulers are paid more in the construction industry with an average salary of $39,696.On average, team assistants reach similar levels of education than administrative assistant/schedulers. Team assistants are 3.6% more likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Administrative assistant/scheduler vs. Office assistant
Office assistants perform various tasks to ensure that the business runs organized and efficient. An office assistant must possess excellent communication and multi-tasking skills to handle essential duties such as scheduling meetings, monitoring office supplies, storing documents and necessary paperwork, handling customer inquiries and appointments, coordinating in company events, and accomplishing other clerical tasks and administrative support. Office assistants are also required to communicate any observation that would possibly make an impact on the company's performance.
Each career also uses different skills, according to real administrative assistant/scheduler resumes. While administrative assistant/scheduler responsibilities can utilize skills like "excellent interpersonal," "patient care," "schedule appointments," and "surgery," office assistants use skills like "scheduling appointments," "payroll," "office support," and "office operations."
On average, office assistants earn a lower salary than administrative assistant/schedulers. Some industries support higher salaries in each profession. Interestingly enough, office assistants earn the most pay in the government industry with an average salary of $33,817. Whereas administrative assistant/schedulers have higher pay in the construction industry, with an average salary of $39,696.In general, office assistants achieve similar levels of education than administrative assistant/schedulers. They're 0.3% less likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.Administrative assistant/scheduler vs. Staff assistant
A staff assistant is a company employee who is tasked to support and help staff members to adequately fill their roles and assuring that the organization is running efficiently. Working under an administrative supervisor, an assistant's tasks include answering phone calls, scheduling meetings or appointments, and booking the necessary travels. Moreover, an assistant should have excellent skills in written and verbal communication and is highly organized with minimal supervision. An assistant may be able to work in a wide variety of settings, which includes healthcare facilities and government offices.
The required skills of the two careers differ considerably. For example, administrative assistant/schedulers are more likely to have skills like "hr," "excellent interpersonal," "schedule appointments," and "surgery." But a staff assistant is more likely to have skills like "office procedures," "veterans," "payroll," and "human resources."
Staff assistants earn the best pay in the professional industry, where they command an average salary of $50,475. Administrative assistant/schedulers earn the highest pay from the construction industry, with an average salary of $39,696.staff assistants typically earn similar educational levels compared to administrative assistant/schedulers. Specifically, they're 4.3% more likely to graduate with a Master's Degree, and 1.1% more likely to earn a Doctoral Degree.Administrative assistant/scheduler vs. Assistant secretary
An assistant secretary is responsible for performing administrative and clerical duties to support the daily operations of various departments and management personnel and ensure the efficiency of business functions. Assistant secretaries usually assist in business communications, responding to customers' inquiries and concerns, reaching out to existing clients to schedule appointments, welcoming guests on the office, and routing calls to the appropriate department. They also handle data entry procedures, updating customer information on the database, as well as creating reports on business and financial transactions.
Types of administrative assistant/scheduler
Updated January 8, 2025