Customer Support Specialist
Remote Associate Customer Service Representative Job
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future!
How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you'll get PAID TO STUDY!
What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam!
After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in!
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Your Responsibilities
As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.
Resolve complex consumer issues and advise first level representatives on high level issues.
Assist policy holders with billing questions and concerns
Provide support to policy holders with any policy changes requested
Support policy holders needs by providing recommendations and adjusting as necessary
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
6 months Call Center experience, preferred
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Work from Home Requirements:
Internet Requirements:
Minimum subscribed download rate equal or exceeds 25.0 Mbps
Minimum subscribed upload rate equal or exceeds 5.0 Mbps
ISP must have no packet loss and ping under 50ms
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Clean and quiet workspace
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets
Customer Service Representative - Golden, CO
Remote Associate Customer Service Representative Job
Optum CO is seeking a Customer Service Representative to join our team in Golden, CO. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime. Employees are required to work some days onsite and some days from home.
We offer 90 days of paid training. The hours during training will be 8:00am to 5:00pm Mountain Time, Monday - Friday. Training will be conducted onsite.
If you are within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO. you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.
Primary Responsibilities:
Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Communicate directly with clinical staff for patient needs
Medication refills, referral requests, chart troubleshooting
Scheduling appointments for patients - entering and updating demographics
Other tasks as needed
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Typing - 40 wpm
Ability to work full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
1+ years of health care experience
Knowledge of Medical Terminology
Telecommuting Requirements:
Reside within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment
#RPO #RED
Customer Support Representative - Albuquerque
Remote Associate Customer Service Representative Job
Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site.
In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.
What to expect
As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.
Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.
The Skills You Bring
Ability to establish rapport and relationships through effective communication
Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
Proficiency in navigating and troubleshooting basic technology issues or systems.
Handle a variety of situations and conversations driving towards a resolution suitable for all
Self-motivated teammate with strong social skills who brings energy and passion to the team
Minimum 1 year of customer service experience
High School diploma or GED required
The Value You Deliver
A passion for helping people
Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
Provide outstanding customer service and communication via voice or digital channels
Note: Fidelity is not providing immigration sponsorship for this position
Our Investments in You
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)
Shifts and Hours: Monday - Friday. Training hours are 7:30am - 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am - 10:00pm MST
Certifications: Category: Customer Service
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Fully Remote Customer Service & Sales Rep
Remote Associate Customer Service Representative Job
Take advantage of an opportunity to be trained as an insurance sales agent and or a field trainer of sales agents. Options to be a part time representative, a full time self employed agent, a recruiter/trainer of agents, or a builder of brokerages. Residual income, stock opportunities, & tax advantages available.
Full-time traveler friendly!
Company provided:
• - Paid training program
• - State & Federal Licenses
• - Part or Full time Flex options
• - Commissions and Bonus Based Compensation
Entry level supplamental income or possible career change
New career path in one of the largest most SECURE industries in the country!
APPLY NOW: This sales opportunity can be fully remote to work from home. Great for the stay-at-home career seeker who is desiring to gain experience in entrepreneurship & independent contractor work.
More about the role:
No prior experience in financial services is required.
All required pre-licensing courses and required state licenses are covered by partnered companies. (Fingerprints required in some states).
No sales quotas enforced.
Weekly extensive training provided & recommended via Zoom.
The desired candidate is required to learn:
- sales strategies
- networking
- recruiting
- Online prospecting
- overcoming objections
- presentations
- Field training
- Developing/replicating systems
- Use of Zoom Cloud Meetings
- Client Relationships
The desired candidate can obtain the following skills:
• Excellent written and verbal communication skills
• Strong customer service skills
• Thrive in a flexible environment
• Entrepreneurial Mindset
• Strong leadership and decision-making skills
• Ability to develop, manage and drive growth
• Goal Oriented
Requirements:
* Must be 18+ (This is a FEDERAL REQUIREMENT)
* Must pass a criminal background check (No Felonies)
* Must have access to reliable wifi
* Must have access to Zoom Cloud Meetings
* Any other material/equipment must be provided by agent as this is an independent contractor position, however tax write off advantages are available
* Self Disciplined
* Trustworthy
1099 Independent Sales Contractor 100% commission paid position.
Financial Services Associate
Remote Associate Customer Service Representative Job
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Financial Services Associate to work in Westlake, TX *** This is a true 3 month contract that starts on December 2nd ***
***
The Role
The Financial Services Associate, as part of Fidelity's Workplace Investing organization, is responsible for working with Fidelity's retirement plan sponsors to assure that all necessary information is supplied in an accurate and timely manner to complete their Nondiscrimination testing and Forms 5500/8955-SSA. The representative will be responsible for handling inbound telephone calls via the Testing & Reporting Services Helpline which typically involves assisting plan sponsors with completing their online testing questionnaires, uploading their census data and answering general questions about the Testing and Forms 5500/8955-SSA processes.
The representative will have strong professional and client interaction skills. Efficiency and accuracy are essential to ensuring completion of all incoming business under an extremely tight deadline.
The Expertise and Skills You Bring
Bachelor's degree or equivalent work experience preferred.
One to two years of customer service experience, preferably in the financial services / benefits industry, or experience with defined contributions.
Personal computer proficiency required: Windows Office and web-based applications experience preferred.
Outstanding organization, multi-tasking and time management skills
Detail, process and goal-oriented
Phenomenal client communication skills, especially by phone
Strong computer skills with an emphasis on Microsoft Excel
General knowledge of 401k industry a plus but not required
Dynamic Working
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Client Services Specialist Domestic Violence Shelter, Prelude
Remote Associate Customer Service Representative Job
Job DescriptionResponsibilities:
Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Identify when a client is experiencing trauma reactions and help client stabilize;
Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team;
Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls;
Using neutral and non-judgmental language when responding to the needs and requests of clients;
Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents’ family members and/or roommates;
Participate in trainings to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact;
Plan, implement and/or research self-care and other social activities for clients and their children;
Actively participate in donor tours and help with special client events and holiday parties;
Conduct regular health and safety facility checks;
Understand and follow emergency procedures, including fire procedures;
Sort and organize donations of food, clothing, or items/projects as assigned;
Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients;
During the orientation process, determine clients’ immediate needs and provide referrals for basic needs;
Provide referrals for clients following their initial Case Management session;
Assist with basic office tasks such as archiving, filing , collating, update lists or as assigned;
Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner;
Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning; moving clients’ belongings as assigned;
Provide childcare as requested by clients or staff in accordance with written policies;
Provide client accompaniment to important appointments when requested;
Assist with admission and discharge of clients. This may include, providing childcare, assisting with client belongings if facility staff is unavailable and other tasks assigned by management.
Complete discharge paperwork which includes completing discharge checklist with clients, and all related discharge procedures;
Comply and adhere to funders’ fire and health safety mandates by obtaining and maintaining Fire Department of New York (FDNY) and Red Cross certifications as indicated by shelter leadership.
Qualifications/Certification Requirements:
High School Diploma/GED and two years relevant experience.
Basic computer skills necessary.
Candidate must have or obtain the following certifications within 3 months of employment: At Emergency Shelters, obtain the F07-Fire and Emergency Drill Conductor and S95-Supervision of Fire Alarm Systems. At Transitional Shelters, obtain F80- Coordinator of Fire Safety and Alarm Systems in Homeless Shelters, Pediatric CPR/ First Aid Certification, and Security Guard License.
Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter.
If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Technology Statement:
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.
Please follow this link to view complete EEO Law and complaint filing information:
Know Your Rights: Workplace discrimination is illegal
Salary Pay Range: 22.81 - 23.96 Hourly
Full-time Hours: 35 Hours per week
Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center
Remote Customer Service Representative - Product Testing
Remote Associate Customer Service Representative Job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Additional information:
Remote Job: Fully in-person
Employment type: Full-time
Remote Customer Service Representative - Product Testing
Remote Associate Customer Service Representative Job
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Call Center Customer Service Rep- OKC, OK
Remote Associate Customer Service Representative Job
OKC Metro area and surrounding areas preferred. Hybrid Opportunity! Work from home up to 2 days per week - Equipment provided! Hours: Flexible 7a-7p Days: Monday-Friday The Customer Service Representatives are the initial point of contact for prospective and existing customers who may have inquiries about an order, a product or service that our business provides.
A day in the life of a Customer Service Representative at APMEX!
Deal directly with customers either by telephone or written correspondence
Handle and resolve customer questions, comments, or concerns in a professional, polite manner
Listens attentively, clarifying questions, diffusing conflict, and finding solutions
Commitment to increasing customer satisfaction
Manage customers' accounts by keeping record of interactions and transactions
Communicate and coordinate with internal departments
Document and provide follow up to customer interactions
Other Qualities of a Call Center Customer Service Rep...
Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Computer Skills - Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, and uses computer systems and tools to improve productivity.
Decision Making/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates process improvement ideas decisions to others.
Dependability - Meets commitments to key performance indicators (KPI) and metrics, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Listening Skills - Listens attentively to customers and coworkers, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions.
Product Knowledge - Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge.
Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, participates in group chat, and promotes a team atmosphere.
APMEX is a billion-dollar ecommerce company that is the leader in Precious Metals. Our customers love our selection and service - our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry, while being small enough to listen to, and care, about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! Come see why APMEX was "Voted as one of the Best Places To Work in Oklahoma!" Join the team today!
Education:
High School degree is required
Experience:
High volume call center experience preferred
1-2 years of customer service experience
Detail documentation skills required
Experience in data entry and handling electronic files is preferred
Ability to type 35-40 wpm with accuracy (will have a test administered for qualification)
Computer Skills:
Experience with Microsoft Word, Outlook, Excel, and 10 Key preferred
Must be able to pass a comprehensive background screening- including criminal, credit inquiries and drug screen * Valid Medical cards are accepted*
At APMEX, our employees have access to extraordinary benefits including:
Medical, Dental, and Vision
Short Term Disability & Long-Term Disability
Life Insurance
401K (Company matches!)
Free Lunch every day
Tuition Reimbursement
College Debt Repayment
9 Paid Holidays
Paid Time Off with Sell Back Option
Paid Day off for your Birthday
Paid Volunteer Opportunities
Lunch and Learns
Free Downtown Parking
Remote Inbound Sales Representative- Phoenix Valley
Remote Associate Customer Service Representative Job
Remote Inbound Sales Representative- Phoenix Valley (250382) Who We Are Consumer Cellular is proud of our Company culture based on a foundation of happy employees, focusing on doing the right things and ultimately enjoying what we do and who we do it for. Over the past two decades, we have been focused on creating an experience for consumers that leaves them feeling like part of the family. We combine exceptional customer support with the best products and service to provide unmatched value. We measure our success by the customers, employees and communities we impact.
Part of taking care of our employees includes investing in their present and future. Consumer Cellular subsidizes medical benefits at 93% of the premiums, offers competitive pay and earning opportunities, and discounted cell phone service options. We know that preparing for the future matters and we offer a 6% match on 401k, tuition assistance and training and development for future career growth. Just when you thought it could not get any better, we offer a base salary of at least $17 an hour with additional incentives and earning possibilities.
While this role is remote, you will still need to reside within 50 miles of our center.
What You Will Do
Customer Advocate - You are the difference between a happy customer and someone paying more for less value with one of our competitors. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. As an Inbound Sales Representative, you will provide outstanding customer service before and during the sale.
Trusted Advisor - You will be the difference maker when it comes to how you explain cellular phones while actively listening to our customers' needs and recommending the perfect technology and service plans to meet their requirements. What some understand about phones, others might not, so it is about taking the time to explain technology in a way that resonates with non-technology users and helping them understand the value of our products.
Multitasker - Inbound Sales Representatives bring all their multitasking and people skills to bear when working with our customers. This means data entry on a computer and logging sales, researching solutions, answering customer questions, and asking probing questions all while speaking with our consumers on the phone.
Team Player - We win, we celebrate, we laugh, we appreciate and respect each other as professionals, teammates and the secret sauce to Consumer Cellular. This means we work collaboratively and appreciate each other's differences, strengths and talents. Team Player - We win, we celebrate, we laugh, we appreciate and respect each other as professionals, teammates and the secret sauce to Consumer Cellular. This means we work collaboratively and appreciate each other's differences, strengths and talents.
What Skills You Need
Right Attitude - Come prepared with an attitude focused on learning, creating great experiences and receiving feedback in a positive way.
Goal Oriented - Bring your ability to motivate yourself and drive sales to achieve your bi-weekly commissions and meet your metrics. Your knowledge of satisfying customers and meeting their needs will achieve the results you desire.
Experience - At least 1 year of over-the-phone sales experience. Previous experience working with an enterprise Customer Relationship Management (CRM) platform is a plus.
Office Computer Skills - You will need to come with basic computer skills (general typing, data entry and basic computer operation).
Communication - while the ability to communicate professionally and politely is required, we have customers who need effective communication in both Spanish and English. The ability to communicate, verbal and written, in both Spanish and English is preferred. (Ability to successfully pass a fluency test is required to be considered for the Bilingual opportunity).
About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or **************. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.
Pre-employment background check and drug screen is required.
#AGENT2025
Primary Location: United States-Arizona
Other Locations: United States-Arizona-Tempe, United States-Arizona-Phoenix
Job: Inbound Sales
Job Posting: May 28, 2025
Unposting Date: Jun 21, 2025
Work at Home Psychics & Tarot Reader with DAILY PAY
Remote Associate Customer Service Representative Job
Flexible schedule, set your own schedule of days and times you are available for calls-full or part time are available. Compensation starts $ . 30 per talk minute with an increase for those who excel. $18. 00 per talk hours. $20. 00-$100. 00 WEEKLY BONUSES.
Pay is WEEKLY and paid to you by PayPal, Zelle, direct deposit or check.
Once established we also offer daily pay if you are interested.
We will also pay you for your referrals!
Customer Service Position Remote
Remote Associate Customer Service Representative Job
Are you ready to join a prestigious Fortune 500 company where your passion for customer service will truly make a difference? We are seeking dynamic individuals like you to become an integral part of our exceptional team as a Customer Service Representative. This is not your ordinary customer service role - it's an opportunity to shape the customer experience and contribute to the success of a global leader.
We pride ourselves on being at the forefront of innovation, setting industry standards, and providing world-class solutions to our valued customers. As a Fortune 500 company, we have established a strong presence across the industry and have continued to do so for man years. Our commitment to excellence and customer-centric approach has enabled us to consistently deliver outstanding results and remain a trusted partner to countless organizations worldwide.
About the Role:
As a Customer Services Representative, you will play a pivotal role in ensuring customer satisfaction and enhancing our reputation for unparalleled service. You will serve as the primary point of contact for our valued clients, addressing their inquiries, resolving issues, and providing exceptional support throughout their journey. Your ability to build rapport, understand customer needs, and deliver personalized solutions will be key to your success.
What You'll Do:
Engage with customers through multiple channels, including phone, email, and live chat, to provide prompt and accurate assistance.
Listen attentively to customer concerns and inquiries, demonstrating empathy and understanding while maintaining professionalism at all times.
Identify and analyze customer needs to offer tailored solutions, guiding them through our products and services effectively.
Troubleshoot and resolve customer issues, ensuring prompt resolution and taking ownership of escalated cases when necessary.
Collaborate closely with cross-functional teams to address customer concerns and improve overall customer satisfaction.
Utilize our CRM system to maintain accurate records of customer interactions, update customer profiles, and follow up on pending inquiries.
What You'll Bring:
Exceptional communication skills: You possess the ability to articulate complex information in a clear and concise manner, adapting your communication style to meet the needs of diverse customers.
Empathy and patience: You understand that every customer interaction is unique and require a compassionate approach, demonstrating patience and understanding even in challenging situations.
Problem-solving mindset: You thrive in a fast-paced environment and possess strong analytical skills to identify root causes of issues and provide effective solutions.
Team player attitude: You enjoy collaborating with others and are eager to contribute to a supportive team environment where your insights and ideas are valued.
Adaptability: You embrace change and are quick to adapt to evolving customer needs, technology advancements, and business requirements.
Experience: Previous customer service experience, preferably in a fast-paced and customer-oriented environment, is highly desirable.
What we Offer:
Competitive compensation package, including performance-based incentives and bonuses.
Comprehensive benefits package, including health insurance and retirement plans.
Opportunities for career growth and advancement within a renowned Fortune 500 company.
Continuous learning and development programs to enhance your skills and expertise.
A diverse and inclusive work environment that celebrates individuality and fosters collaboration.
Remote work (work from home).
How to Apply:
If you are ready to take the next step in your customer service career and be part of a globally recognized organization, we would love to hear from you. Please submit your updated resume and a compelling cover letter outlining why you are the ideal candidate for this position. Our team of talent acquisition experts will review your application and reach out to qualified candidates to schedule interviews.
Consultant - Expert Services
Remote Associate Customer Service Representative Job
Regrello is a four year-old, fast growing technology company that is disrupting the manufacturing and supply chain space. Founded by industry veterans, including former executives from Oracle, Salesforce, NetSuite, Palantir, Apple, Amazon, Microsoft, and McKinsey. Regrello serves any company with large, complex supply chains. We are backed by premier investors such as Andreessen Horowitz, Tiger Global, Mubadala, Bloomberg, and Ram Shriram, the first investor in Google.
The Venture
In late 2020, Regrello embarked on a mission to transform the global manufacturing industry, which is hindered by inefficient and outdated processes. Regrello's Intelligent Supply Chain Manager replaces >80% of non-value added human work with AI-powered solutions. Free from email and spreadsheet work, our customers are free to build deeper supplier relationships, experiment and innovate for growth.
Culture and Compensation
Regrello nurtures a customer-centric, product-driven environment, supporting a flexible, hybrid/remote work setup from our bases in the US and Mexico. We aim to attract the best talent in the industry by offering competitive compensation packages, including equity options and comprehensive health benefits.
The Problem We Solve
Regrello has proven it dramatically accelerates the execution of manufacturing operations at scale. Regrello automates manual work, recapturing time and driving down costs, and can be implemented in days without armies of consultants or large internal IT efforts.
You
You are world class in helping enterprises see how new technologies can help transform the way they work. You are obsessed with finding the most effective ways to bring technology solutions to life for both IT and business customers. You listen carefully to understand the customer's job-to-be-done, and translate that into immersive experiences that help them see their future. You have an extensive understanding of typical large enterprise systems and how they might integrate into transformational AI approaches. You have a deep curiosity to learn customers' unique cultures and processes in order to tailor the best possible solution for their needs.
We are looking for someone who has:Bachelor's degree in a relevant field (e.g., Engineering, Supply Chain Management, Computer Science, Business)3 + years of practical experience in enterprise software implementation, or business process consulting, preferably in Supply Chain Management (SCM), Enterprise Resource Planning (ERP), Manufacturing Execution Systems (MES), or related solutions.Experience leading two or more software implementations, directly managing modules or workstreams across all project stages, including design, deployment, and post-go-live support.Strong business process design and configuration knowledge, with expertise in key enterprise processes such as Order to Cash, Procure to Pay, and Record to Report.Strong project management skills, with the ability to plan, execute, and deliver complex implementations on time and within scope.Specialized aptitude with the ability to configure software, understand technical components of software implementations, including integrations and APIs, and apply them to develop and deliver solutions.Ability to understand and analyze customers' existing technology stacks (e.g., ERP systems, CRM platforms) and recommend optimized business processes to maximize value.Demonstrated ability to build trust and credibility with executive, business process owners and technical stakeholders.Excellent communication (written and verbal) and interpersonal skills to articulate the business value of technology solutions to both technical and non-technical audiences.Excellent presentation skills, in particular through product demos.Experience with data analytics, AI/ML concepts, and their application in a business context is a significant plus.Some understanding of core supply chain processes, for example including planning, sourcing, manufacturing, logistics, and distribution is a plus.Ability to travel both domestically and internationally for customer meetings.
What you will do:Lead the end-to-end implementation of Regrello's solutions and customization to meet client-specific requirements.Collaborate with clients to understand their business processes, technical environments, and strategic objectives, translating these into tailored implementation plans.Scope solutions based on client requirements and develop timelines to deliver the scoped solution effectively, ensuring alignment with project goals and deadlines.Facilitate discovery workshops, deliver training sessions, and configure solutions to align client stakeholders (executive, functional/technical, and operational) with Regrello's platform, ensuring seamless adoption and effective integration with client business processes.Develop and maintain deep functional expertise in Regrello's solutions, including its AI/ML capabilities, to design and implement scalable solutions that optimize and automate client business processes.Deliver compelling presentations, product demonstrations, and workshops to key stakeholders, clearly articulating the value proposition Quantify the potential business value (ROI, cost savings, efficiency gains) that clients can achieve by adopting Regrello's solutions.Plan, execute, and manage Proof of Concepts to demonstrate the feasibility and value of our solution in a client's specific environment.Contribute to the development of implementation methodologies, best practices, and internal tools to improve delivery efficiency and client satisfaction.Stay abreast of industry trends, competitor solutions, and emerging technologies in the supply chain and AI space.Partner with the Customer Success team to ensure a smooth transition from implementation to ongoing support, focusing on long-term client success.Provide feedback to the Product and Engineering teams based on client interactions and market insights to help shape the future direction of our platform.
What you will get: Opportunity to work on the front lines of change, disrupting old, incrementally improving approaches with new, paradigm-shifting technologies Ability to influence leaders across industries to drive the adoption of AI-first technology in the industry Opportunity to work with and learn from a world-class team of manufacturing, supply chain, AI, and SaaS experts Industry-leading compensation with equity in the company Excellent healthcare benefits including 100% coverage for individuals & families - health, dental, life insurance, and vision Flexible remote work from anywhere in the continental USQuarterly offsites with the entire company to bring us closer together
Join Our Team
If you are passionate about transforming the manufacturing and supply chain industry with cutting-edge AI technology, Regrello is the place for you. We are looking for a customer-obsessed expert to help the world's largest manufacturers adopt our innovative solutions. You will have the opportunity to shape the future of a high-growth startup, work with a world-class team, and enjoy a flexible remote work environment. With competitive compensation, including significant equity and comprehensive health benefits, you'll be well-rewarded for your contributions.
Apply now to be part of our mission to revolutionize global manufacturing and supply chain processes.
Insurance Customer Service Expert
Remote Associate Customer Service Representative Job
Job Description
Capstone Insurance Group, a leader in providing exceptional insurance solutions, is excited to offer a unique opportunity for an Insurance Customer Service Expert in Andover, Minnesota. This hybrid remote position blends the flexibility of working from home with the direct community connection of our Andover office. We are looking for a positive and customer-focused individual to join our vibrant team, enhancing our client experience one interaction at a time. As the face of Capstone Insurance Group to our valued customers, you will play a crucial role in delivering outstanding service and solutions, ensuring our clients feel informed, cared for, and understood in every engagement. Our ideal candidate will bring energy, professionalism, and an inviting spirit to the workplace, both virtually and in-person.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
Hands on Training
Parental Leave
Disability Insurance
Life Insurance
Career Growth Opportunities
Responsibilities
Client Interaction: Engage warmly with policyholders to understand and address their insurance queries and concerns.
Problem Solving: Provide effective solutions and guidance to ensure client satisfaction and retention.
Policy Assistance: Aid clients in understanding their policies, explaining coverages, and making necessary adjustments.
Issue Resolution: Promptly resolve policyholder issues by liaising with underwriters and claims departments.
Relationship Building: Cultivate lasting relationships with clients to foster trust and loyalty.
Feedback Management: Collect feedback from clients to improve service processes and client satisfaction.
Requirements
Licensing: Active Minnesota Property & Casualty License.
Experience: Prior experience in customer service, especially in the insurance industry.
Communication Skills: Strong verbal and written communication skills.
Customer Service: Demonstrated dedication to providing excellent customer experiences.
Problem-Solving: Ability to efficiently address and resolve customer issues.
Adaptability: Comfortable working in a hybrid environment, balancing in-office and remote duties.
Team Collaboration: Skills in working collaboratively with team members to ensure customer satisfaction.
Technical Proficiency: Familiarity with CRM tools and insurance-related software systems.
Remote Customer Service
Remote Associate Customer Service Representative Job
div class="mt-5" div class="redactor-styles" pstrong Important: You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps./strong/p p br//p pA Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital databases. Their duties include inputting data from paper documents into digital spreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data correctly./p
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HVAC Service Expert
Remote Associate Customer Service Representative Job
Benefits:
401(k) matching
Bonus based on performance
Company car
Company parties
Competitive salary
Donation matching
Free uniforms
Paid time off
Training & development
Attention: HVAC Service Experts
Here We Grow Again
We're looking for superstars who consider themselves the best of the best (or rapidly on the way to being the best) and who want a chance to prove themselves in a company that recognizes hard work and achievement and doesn't treat employees like a number.
Do you want any of these?
· Make more money: With weekly paid spiffs, bonuses and commissions
· Paid training
· Paid holidays, wellness days, and even your birthday is a paid day off
· Incentive programs
· Quarterly all-company events
· Paid uniform
· A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)
We have built the strongest team and culture you've ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; we're constantly expanding so we've created some amazing opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.
Who Are We?Arctic Air Company. We started nearly 36 years ago - just a husband and wife with a truck doing HVAC work. Over the years we built, expanded, and grew, with the change of times and the change of ownership (as the next generation took over) we realized that we needed to create a company culture that focused on our employees. We know that a “Wow” customer experience starts with a “Wow” employee experience. You should see the plan we have for growth! We have a plan that is written, scalable and successfully allowing us to grow every year. We are the oldest service company in Georgetown and have the tools to succeed but need ad additional service expert to make it happen together, and we want YOU!Apply today if you're interested in serving your community through outstanding work.
Are You A Fit For Our Growing Team?
Candidate Requirements:
Here are the qualities we're looking for in our perfect candidate:
You work hard.
You love working with a team.
You're tech savvy - you can diagnose a problem and make recommendations to fix it
You love to serve others.
You love to challenge yourself and you want to learn, and even be cross-trained.
You understand the importance of serving others (your team members and our customers)
You understand and are willing to follow our core values:
Committed to Safety First For Our Family and Theirs - Think Twice, Act Once
Passionate Commitment to our Team and our Clients-
Honest Just and Fair at all times
Constantly Seeking Excellence in all that we do
As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.
*** We hire veterans! Job Duties:
Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently - everyone pitches in because it's ultimately about serving the customer.
Develop your expertise: You install and repair various HVAC systems, knowing that you're ultimately helping people live comfortable and safer lives. Over time, you gain a growing expertise at diagnosing problems and understanding how to repair or replace them. You respond to emergencies with safety as your top priority.
Become a trusted professional: You keep your tools neat, clean, and well-maintained so they're handy and ready for use and safe. You'll learn to prepare written materials (e.g., scope of work, work orders, bids, equipment inventory, etc.) because you know that this keeps everyone informed - from the customer to the team back at the office.
Now Is Your Time!
Flexible work from home options available.
Compensation: $30.00 - $45.00 per hour
Careers Attention: HVAC Service Experts
Here We Grow Again We're looking for superstars who consider themselves the best of the best (or rapidly on the way to being the best) and who want a chance to prove themselves in a company that recognizes hard work and achievement and doesn't treat employees like a number.
Do you want any of these? · Make more money: With weekly paid spiffs, bonuses and commissions · Paid training · Paid holidays, wellness days, and even your birthday is a paid day off · Incentive programs · Quarterly all-company events · Paid uniform · A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)
We have built the strongest team and culture you've ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; we're constantly expanding so we've created some amazing opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.
Who Are We?
Arctic Air Company. We started nearly 36 years ago - just a husband and wife with a truck doing HVAC work. Over the years we built, expanded, and grew, with the change of times and the change of ownership (as the next generation took over) we realized that we needed to create a company culture that focused on our employees. We know that a “Wow” customer experience starts with a “Wow” employee experience. You should see the plan we have for growth! We have a plan that is written, scalable and successfully allowing us to grow every year. We are the oldest service company in Georgetown and have the tools to succeed but need ad additional service expert to make it happen together, and we want YOU!Apply today if you're interested in serving your community through outstanding work.
Associate Agent Customer Service Representative
Remote Associate Customer Service Representative Job
Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Safeco sells insurance through more than 10,000 independent agents nationally and no two are exactly alike. The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience. After attending our informative and interactive paid training program, you will become a subject matter expert in educating our agents on our innovative systems and services which allows them to promote quality growth for Safeco.
Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors.
The start date for this position is August 25th, 2025
Schedule is Monday - Friday no weekends
Assigned schedule may be anytime between 8:00 am - 8:00 pm
The work arrangement for this position is fully remote
Responsibilities:
Delivers expertise by identifying and analyzing agent needs to offer solutions on Safeco products and services and provide education on self-service tools.
Research policy, coverage and eligibility provisions
Upholds our client care standards by achieving individual goals on call quality, handle time, adherence, first call resolution, and reliability
Maintains and tracks accurate data in various computer systems.
Qualifications
Associates degree in a business-related field or equivalent training required.
Minimum of 6 months related work experience required; customer service experience or help desk preferred.
Ability to review, record and organize information from a variety of departments.
Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment.
Ability to handle confidential and proprietary information.
Proficiency with computers is mandatory; Knowledge and ability to use Microsoft office.
Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions.
Passing Proficiency Assessments is required.
About Us
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: ***********************
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco
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Remote Customer Service Rep Up to 19/hour - No Degree Needed
Remote Associate Customer Service Representative Job
strong Description/strongbr/pstrong Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed)/strong/ppstrong Do you enjoy helping others and have a knack for problem-solving?/strong/pp We're seeking motivated individuals to join our growing team of remote customer service representatives.
In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction.
/ppstrong Here's what you'll do:/strong/pul li Assist customers with inquiries and concerns.
/li li Resolve issues efficiently and professionally.
/li li Communicate clearly and effectively in writing and verbally.
/li li Maintain a positive and helpful demeanor.
/li /ulpstrong You'll be a great fit if you have:/strong/pul liA strong desire to provide excellent customer service.
/li li Excellent communication and interpersonal skills.
/li li The ability to prioritize tasks and work independently.
/li li Proficiency in using computers and navigating multiple software programs.
/li /ulpstrong The Perks:/strong/pp Work from anywhere: Enjoy the flexibility of a remote work environment.
Flexible schedule: Create a schedule that fits your needs.
Competitive pay: Earn up to $19 per hour.
Opportunity for growth: Develop valuable customer service skills.
Ready to take the next step?/ppstrong Additional Information:/strong/pp No prior experience or degree required.
A quiet workspace and reliable internet connection are essential.
Must pass a background check.
/pp We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
/pp#ZR/p
FT & PT Bilingual-Customer Retention Specialist (Remote)
Remote Associate Customer Service Representative Job
Primary Duties & Responsibilities At Globe Life we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
Role Overview
Could you be our next Customer Retention Representative? Globe Life is looking for an experienced Customer Retention Representative to join the team!
In this role, you will be responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.
This is a remote / work from home position
What You Will Do
Handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. Answer questions about policy benefits and premiums and accurately document the information on the appropriate database.
What You Can Bring
* High school diploma or GED
* Customer service experience
* Excellent oral and written communication
* Superior customer service skills required - friendly, efficient, good listener
* Proficient use of the computer, keyboard functions and Microsoft Excel
* Ability to work under pressure and multi-task
* Excellent organization and time management skills
* Must be detail-oriented with the ability to analyze information and make logical conclusions
* Have a desire to learn and grow within the Company
* Must type 30 words per minute, pre-employment assessment required
How American Income Life Will Support You
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
* Competitive compensation is designed to reflect your expertise and contribution
* Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance
* Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
* Paid holidays and time off to support a healthy work-life balance
* Parental leave to help our employees welcome their new additions
* Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals
* Company-paid counseling for assistance with mental health, stress management, and work-life balance
* Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career
* Discounted Texas Rangers tickets for a proud visit to Globe Life Field
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Location: 3700 S. Stonebridge Dr., McKinney, Texas
Associate Customer Service Representative, B2B
Remote Associate Customer Service Representative Job
Work Mode: Remote Opportunity The Associate Customer Service Representative (B2B) provides world-class support to domestic, international, wholesale, retail, and eCommerce customers. Acting as the primary customer point of contact, this role ensures seamless communication and resolution of inquiries while maintaining a proactive and problem-solving approach.
Specific Responsibilities
* Customer Support: Lead point of contact managing customer inquiries via phone and email, including inventory checks, purchase order status updates, lead times, pricing inquiries, claims, returns, and more.
* Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc.
* Operational Insight: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment.
* Self-Service Tools: Gain knowledge, advocate, and promote self-service tools including KCIC, SharePoint, & EDI to empower customer autonomy.
* Customer Experience: Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner, within service level standards.
* Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and customer experience improvement initiatives.
* Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability.
Skills/Requirements
* High school diploma or GED required; associate or bachelor's degree preferred.
* A minimum of two years' total work experience is required, with 1+ years' experience in Customer Service.
* Experience in Microsoft Excel for business solutions including tasks like data entry, formatting, spreadsheets, creating simple charts or pivot tables, and basic formulas (e.g., SUM, AVERAGE).
* Proficiency in the broader Microsoft Office Suite.
* A proactive approach to problem solving and resolution; using trended data to perform root cause analysis and derive actions.
* Completion of internal Brand Ambassador Program within first year of employment.
* Proficiency in French is considered a plus but is not a requirement for this role.
Remote Work Requirements (Equipment Provided)
* Applicant will secure and be responsible for paying their own internet expenses.
* Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems.
* All applicants will be required to have a separate confidential and distraction free workspace with no background noises.
* Full focus on delivering a world-class service experience, free from other responsibilities during working hours.
* Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM - 5:00PM.
#LI-Remote
#LI-KS1
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $19.00- $21.65. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.