What does a Clerical/Administrative Assistant do?

An administrative assistant, also known as a secretary or office clerk, is someone who carries out daily clerical and administrative tasks. Admin assistants do a variety of tasks such as answering phone calls, organizing files, maintaining contacts, schedule meetings and appointments, and many more. Their task can be extensive, depending on the needs of operations and higher management. They serve as a gatekeeper of the company, so strong verbal and written communication skills are a must. They should also exhibit great organizational skills and time management since they act as the resource of the company.
Clerical/administrative assistant responsibilities
Here are examples of responsibilities from real clerical/administrative assistant resumes:
- Work with QuickBooks to manage store invoices and accounts.
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA.
- Support medical doctors, manage sensitive and confidential records pertaining to high risk patients with emphasis on accuracy.
- Check patients in and out, EMR, collect co-pays, answer phones, and take patients to exam rooms.
- Assist with preparing and printing of exhibits, spreadsheets and PowerPoint slides as needed.
- Maintain payroll and expense information.
- Develop PowerPoint presentations for staff meetings.
- Implement a solution for staffing restructure that reduce overall salary expense while maintaining productivity for a rehabilitation inpatient nursing unit.
- Interpret, identify and sort medical chits; they are all under HIPPA compliance.
- Ship and receive through FedEx, fax important paperwork to necessary customers/clients, and post ads.
- Implement a new reporting management system for customers via SharePoint vendor portal.
- Maintain patient confidence and protects operations by keeping information confidential according to HIPPA standards.
- Interpret confidential IEP, meetings, legal meeting and community service for Hispanic parents.
- Serve a mostly Latino population by phone and outreach.
- Provide inventory management by keeping uploading current contracts to internal SharePoint site and filing all archive materials in proper storage areas.
Clerical/administrative assistant skills and personality traits
We calculated that 31% of Clerical/Administrative Assistants are proficient in Data Entry, Word Processing, and Payroll. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.
We break down the percentage of Clerical/Administrative Assistants that have these skills listed on their resume here:
- Data Entry, 31%
Performed routine data entry operations, by utilizing equipment, to enter data into automated office systems/produce data reports/other.
- Word Processing, 18%
Provided word processing, entered information into databases, archived and recalled records pertaining to both routine and sensitive immigration requests.
- Payroll, 14%
Completed bi-weekly payroll and scheduling.
- Customer Service, 7%
Served as primary information resource for the auxiliary of patient care, providing exceptional customer service for patient community.
- Scheduling Appointments, 4%
General office duties; faxing, filing, scheduling appointments, order office and medical supplies and ordered Logistics Labs.
- Clerical Support, 3%
Provide temporary administrative/clerical support for companies that want qualified, educated, and trained personnel.
Most clerical/administrative assistants use their skills in "data entry," "word processing," and "payroll" to do their jobs. You can find more detail on essential clerical/administrative assistant responsibilities here:
Interpersonal skills. To carry out their duties, the most important skill for a clerical/administrative assistant to have is interpersonal skills. Their role and responsibilities require that "secretaries and administrative assistants interact with clients, customers, or staff." Clerical/administrative assistants often use interpersonal skills in their day-to-day job, as shown by this real resume: "maintain knowledge and skills in aseptic and sterile techniques interpersonal skills necessary to interact effectively with patients, visitors, physicians. "
Organizational skills. Another soft skill that's essential for fulfilling clerical/administrative assistant duties is organizational skills. The role rewards competence in this skill because "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently." According to a clerical/administrative assistant resume, here's how clerical/administrative assistants can utilize organizational skills in their job responsibilities: "interacted with organizational staff, executives, clients, vendors and visitors on a daily basis. "
Writing skills. This is an important skill for clerical/administrative assistants to perform their duties. For an example of how clerical/administrative assistant responsibilities depend on this skill, consider that "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a clerical/administrative assistant: "address front line underwriting, billing and communicated with customers to obtain data needed for policy issuance and servicing. ".
See the full list of clerical/administrative assistant skills
The three companies that hire the most clerical/administrative assistants are:
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Clerical/administrative assistant vs. Assistant secretary
An assistant secretary is responsible for performing administrative and clerical duties to support the daily operations of various departments and management personnel and ensure the efficiency of business functions. Assistant secretaries usually assist in business communications, responding to customers' inquiries and concerns, reaching out to existing clients to schedule appointments, welcoming guests on the office, and routing calls to the appropriate department. They also handle data entry procedures, updating customer information on the database, as well as creating reports on business and financial transactions.
There are some key differences in the responsibilities of each position. For example, clerical/administrative assistant responsibilities require skills like "data entry," "customer service," "multi-line telephone system," and "purchase orders." Meanwhile a typical assistant secretary has skills in areas such as "federal agencies," "real estate," "logistics," and "meeting minutes." This difference in skills reveals the differences in what each career does.
The education levels that assistant secretaries earn slightly differ from clerical/administrative assistants. In particular, assistant secretaries are 5.2% more likely to graduate with a Master's Degree than a clerical/administrative assistant. Additionally, they're 2.1% more likely to earn a Doctoral Degree.Clerical/administrative assistant vs. Assistant
An assistant intern is responsible for facilitating administrative and clerical tasks as assigned by the management. Assistant interns' duties include keeping records of meetings, receiving calls and handling customer inquiries, assisting on writing reports and data entry processing, cooperating and providing support for business events, and adhering to company policies and regulatory procedures. Successful assistant interns must have excellent time-management, multi-tasking, and communication skills. They must be a team player and fast-learner to handle various tasks in the corporate industry.
In addition to the difference in salary, there are some other key differences worth noting. For example, clerical/administrative assistant responsibilities are more likely to require skills like "data entry," "clerical support," "financial statements," and "multi-line telephone system." Meanwhile, an assistant has duties that require skills in areas such as "patients," "patient care," "cpr," and "sales floor." These differences highlight just how different the day-to-day in each role looks.
Assistants earn a higher average salary than clerical/administrative assistants. But assistants earn the highest pay in the education industry, with an average salary of $39,026. Additionally, clerical/administrative assistants earn the highest salaries in the government with average pay of $33,943 annually.assistants earn similar levels of education than clerical/administrative assistants in general. They're 2.2% more likely to graduate with a Master's Degree and 2.1% more likely to earn a Doctoral Degree.Clerical/administrative assistant vs. Staff assistant
A staff assistant is a company employee who is tasked to support and help staff members to adequately fill their roles and assuring that the organization is running efficiently. Working under an administrative supervisor, an assistant's tasks include answering phone calls, scheduling meetings or appointments, and booking the necessary travels. Moreover, an assistant should have excellent skills in written and verbal communication and is highly organized with minimal supervision. An assistant may be able to work in a wide variety of settings, which includes healthcare facilities and government offices.
The required skills of the two careers differ considerably. For example, clerical/administrative assistants are more likely to have skills like "multi-line telephone system," "purchase orders," "clerical tasks," and "office machines." But a staff assistant is more likely to have skills like "patients," "office procedures," "veterans," and "provides administrative support."
Staff assistants make a very good living in the professional industry with an average annual salary of $50,475. On the other hand, clerical/administrative assistants are paid the highest salary in the government industry, with average annual pay of $33,943.Most staff assistants achieve a similar degree level compared to clerical/administrative assistants. For example, they're 4.6% more likely to graduate with a Master's Degree, and 1.0% more likely to earn a Doctoral Degree.Clerical/administrative assistant vs. Office assistant
Office assistants perform various tasks to ensure that the business runs organized and efficient. An office assistant must possess excellent communication and multi-tasking skills to handle essential duties such as scheduling meetings, monitoring office supplies, storing documents and necessary paperwork, handling customer inquiries and appointments, coordinating in company events, and accomplishing other clerical tasks and administrative support. Office assistants are also required to communicate any observation that would possibly make an impact on the company's performance.
Types of clerical/administrative assistant
Updated January 8, 2025