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What does a Clerical/Administrative Assistant do?

Updated January 8, 2025
7 min read
What does a Clerical/Administrative Assistant do

An administrative assistant, also known as a secretary or office clerk, is someone who carries out daily clerical and administrative tasks. Admin assistants do a variety of tasks such as answering phone calls, organizing files, maintaining contacts, schedule meetings and appointments, and many more. Their task can be extensive, depending on the needs of operations and higher management. They serve as a gatekeeper of the company, so strong verbal and written communication skills are a must. They should also exhibit great organizational skills and time management since they act as the resource of the company.

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Clerical/administrative assistant responsibilities

Here are examples of responsibilities from real clerical/administrative assistant resumes:

  • Work with QuickBooks to manage store invoices and accounts.
  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA.
  • Support medical doctors, manage sensitive and confidential records pertaining to high risk patients with emphasis on accuracy.
  • Check patients in and out, EMR, collect co-pays, answer phones, and take patients to exam rooms.
  • Assist with preparing and printing of exhibits, spreadsheets and PowerPoint slides as needed.
  • Maintain payroll and expense information.
  • Develop PowerPoint presentations for staff meetings.
  • Implement a solution for staffing restructure that reduce overall salary expense while maintaining productivity for a rehabilitation inpatient nursing unit.
  • Interpret, identify and sort medical chits; they are all under HIPPA compliance.
  • Ship and receive through FedEx, fax important paperwork to necessary customers/clients, and post ads.
  • Implement a new reporting management system for customers via SharePoint vendor portal.
  • Maintain patient confidence and protects operations by keeping information confidential according to HIPPA standards.
  • Interpret confidential IEP, meetings, legal meeting and community service for Hispanic parents.
  • Serve a mostly Latino population by phone and outreach.
  • Provide inventory management by keeping uploading current contracts to internal SharePoint site and filing all archive materials in proper storage areas.

Clerical/administrative assistant skills and personality traits

We calculated that 31% of Clerical/Administrative Assistants are proficient in Data Entry, Word Processing, and Payroll. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.

We break down the percentage of Clerical/Administrative Assistants that have these skills listed on their resume here:

  • Data Entry, 31%

    Performed routine data entry operations, by utilizing equipment, to enter data into automated office systems/produce data reports/other.

  • Word Processing, 18%

    Provided word processing, entered information into databases, archived and recalled records pertaining to both routine and sensitive immigration requests.

  • Payroll, 14%

    Completed bi-weekly payroll and scheduling.

  • Customer Service, 7%

    Served as primary information resource for the auxiliary of patient care, providing exceptional customer service for patient community.

  • Scheduling Appointments, 4%

    General office duties; faxing, filing, scheduling appointments, order office and medical supplies and ordered Logistics Labs.

  • Clerical Support, 3%

    Provide temporary administrative/clerical support for companies that want qualified, educated, and trained personnel.

Most clerical/administrative assistants use their skills in "data entry," "word processing," and "payroll" to do their jobs. You can find more detail on essential clerical/administrative assistant responsibilities here:

Interpersonal skills. To carry out their duties, the most important skill for a clerical/administrative assistant to have is interpersonal skills. Their role and responsibilities require that "secretaries and administrative assistants interact with clients, customers, or staff." Clerical/administrative assistants often use interpersonal skills in their day-to-day job, as shown by this real resume: "maintain knowledge and skills in aseptic and sterile techniques interpersonal skills necessary to interact effectively with patients, visitors, physicians. "

Organizational skills. Another soft skill that's essential for fulfilling clerical/administrative assistant duties is organizational skills. The role rewards competence in this skill because "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently." According to a clerical/administrative assistant resume, here's how clerical/administrative assistants can utilize organizational skills in their job responsibilities: "interacted with organizational staff, executives, clients, vendors and visitors on a daily basis. "

Writing skills. This is an important skill for clerical/administrative assistants to perform their duties. For an example of how clerical/administrative assistant responsibilities depend on this skill, consider that "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a clerical/administrative assistant: "address front line underwriting, billing and communicated with customers to obtain data needed for policy issuance and servicing. ".

See the full list of clerical/administrative assistant skills

Choose from 10+ customizable clerical/administrative assistant resume templates

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Compare different clerical/administrative assistants

Clerical/administrative assistant vs. Assistant secretary

An assistant secretary is responsible for performing administrative and clerical duties to support the daily operations of various departments and management personnel and ensure the efficiency of business functions. Assistant secretaries usually assist in business communications, responding to customers' inquiries and concerns, reaching out to existing clients to schedule appointments, welcoming guests on the office, and routing calls to the appropriate department. They also handle data entry procedures, updating customer information on the database, as well as creating reports on business and financial transactions.

The annual salary of assistant secretaries is $76,383 higher than the average salary of clerical/administrative assistants.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both clerical/administrative assistant and assistant secretary positions are skilled in word processing, payroll, and scheduling appointments.

There are some key differences in the responsibilities of each position. For example, clerical/administrative assistant responsibilities require skills like "data entry," "customer service," "multi-line telephone system," and "purchase orders." Meanwhile a typical assistant secretary has skills in areas such as "federal agencies," "real estate," "logistics," and "meeting minutes." This difference in skills reveals the differences in what each career does.

The education levels that assistant secretaries earn slightly differ from clerical/administrative assistants. In particular, assistant secretaries are 5.2% more likely to graduate with a Master's Degree than a clerical/administrative assistant. Additionally, they're 2.1% more likely to earn a Doctoral Degree.

Clerical/administrative assistant vs. Assistant

An assistant intern is responsible for facilitating administrative and clerical tasks as assigned by the management. Assistant interns' duties include keeping records of meetings, receiving calls and handling customer inquiries, assisting on writing reports and data entry processing, cooperating and providing support for business events, and adhering to company policies and regulatory procedures. Successful assistant interns must have excellent time-management, multi-tasking, and communication skills. They must be a team player and fast-learner to handle various tasks in the corporate industry.

A career as a assistant brings a higher average salary when compared to the average annual salary of a clerical/administrative assistant. In fact, assistants salary is $6,380 higher than the salary of clerical/administrative assistants per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both clerical/administrative assistants and assistants have skills such as "word processing," "payroll," and "customer service. "

In addition to the difference in salary, there are some other key differences worth noting. For example, clerical/administrative assistant responsibilities are more likely to require skills like "data entry," "clerical support," "financial statements," and "multi-line telephone system." Meanwhile, an assistant has duties that require skills in areas such as "patients," "patient care," "cpr," and "sales floor." These differences highlight just how different the day-to-day in each role looks.

Assistants earn a higher average salary than clerical/administrative assistants. But assistants earn the highest pay in the education industry, with an average salary of $39,026. Additionally, clerical/administrative assistants earn the highest salaries in the government with average pay of $33,943 annually.assistants earn similar levels of education than clerical/administrative assistants in general. They're 2.2% more likely to graduate with a Master's Degree and 2.1% more likely to earn a Doctoral Degree.

Clerical/administrative assistant vs. Staff assistant

A staff assistant is a company employee who is tasked to support and help staff members to adequately fill their roles and assuring that the organization is running efficiently. Working under an administrative supervisor, an assistant's tasks include answering phone calls, scheduling meetings or appointments, and booking the necessary travels. Moreover, an assistant should have excellent skills in written and verbal communication and is highly organized with minimal supervision. An assistant may be able to work in a wide variety of settings, which includes healthcare facilities and government offices.

On average scale, staff assistants bring in higher salaries than clerical/administrative assistants. In fact, they earn a $10,795 higher salary per year.Using the responsibilities included on clerical/administrative assistants and staff assistants resumes, we found that both professions have similar skill requirements, such as "data entry," "word processing," and "payroll.rdquo;

The required skills of the two careers differ considerably. For example, clerical/administrative assistants are more likely to have skills like "multi-line telephone system," "purchase orders," "clerical tasks," and "office machines." But a staff assistant is more likely to have skills like "patients," "office procedures," "veterans," and "provides administrative support."

Staff assistants make a very good living in the professional industry with an average annual salary of $50,475. On the other hand, clerical/administrative assistants are paid the highest salary in the government industry, with average annual pay of $33,943.Most staff assistants achieve a similar degree level compared to clerical/administrative assistants. For example, they're 4.6% more likely to graduate with a Master's Degree, and 1.0% more likely to earn a Doctoral Degree.

Clerical/administrative assistant vs. Office assistant

Office assistants perform various tasks to ensure that the business runs organized and efficient. An office assistant must possess excellent communication and multi-tasking skills to handle essential duties such as scheduling meetings, monitoring office supplies, storing documents and necessary paperwork, handling customer inquiries and appointments, coordinating in company events, and accomplishing other clerical tasks and administrative support. Office assistants are also required to communicate any observation that would possibly make an impact on the company's performance.

Office assistants tend to earn a higher pay than clerical/administrative assistants by an average of $534 per year.While their salaries may vary, clerical/administrative assistants and office assistants both use similar skills to perform their duties. Resumes from both professions include skills like "data entry," "word processing," and "payroll. "While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. "financial statements," "multi-line telephone system," "purchase orders," and "hard copy" are skills that commonly show up on clerical/administrative assistant resumes. On the other hand, office assistants use skills like patients, patient appointments, office support, and office procedures on their resumes.In general, office assistants earn the most working in the government industry, with an average salary of $33,817. The highest-paying industry for a clerical/administrative assistant is the government industry.The average resume of office assistants showed that they earn similar levels of education compared to clerical/administrative assistants. So much so that theyacirc;euro;trade;re 0.1% less likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.1%.

Types of clerical/administrative assistant

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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