Cocktail Server job description

About Us We are a full-service luxury hotel committed to turning every single person who walks through our doors into a customer for life. We regard our associates as customers, as well, and strive to offer the most desirable work environment in Boston. Our wages and benefits are competitive with other luxury hotels and fine restaurants. But our service culture and relationship with our associates are second to none. We are an employer taking care of its associates, who in turn take care of our guests.

We are all about excellence and enabling our associates to achieve to their fullest potential, to learn and grow with us in an environment in which promotion from within is considered a more desirable option to external recruitment. We are pleased to offer perks such as pre-tax commuter passes, incentive programs, pet insurance, Marriott rooms discounts for friends and family and more!

So who exactly are we looking for? Self-motivated, free-spirited, and capable people who love delighting our guests and patrons and each other - people who genuinely love serving other people and being an important part of a team that excels at it. If this sounds like you, come and see us.

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Serve guests in a hospitable manner to ensure positive guest experience.
Responsibilities
Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Prepare station for readiness prior to opening and closing of each shift. Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts. Perform all side work duties according to side work schedules. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned.
Qualifications
Ability to establish and maintain effective working relationships with associates, customers and patrons. Ability to use point of service computer. Full knowledge of state liquor laws. Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Welcome to Spoke & Fork, our inviting and energetic lobby lounge! As the Hyatt Regency Portland's main destination for all of our guest's favorite beverages, you'll have an opportunity to welcome our guests from near and far, celebrate their special occasions, and show them why there is no better place to unwind from their travels than Spoke & Fork! At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Cocktail servers are responsible for submitting and presenting guest beverage selections in our lobby bar. The right person will gain menu knowledge and give recommendations from our compilation of libations. Servers engage in casual conversation and must maintain an attractive setting. Their style and service attributes are key to creating the guest experience.

Are you ready to take your next step in your hospitality career? We want to welcome you to the Hyatt Regency Portland team! Just steps away from the Oregon Convention Center, the Hyatt Regency Portland at the Oregon Convention Center offers an experience like nowhere else. As the largest hotel in Oregon, we offer diverse food & beverage options to our guests. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits* like:
* Daily Complimentary meal in our employee dining room
* Discounted & complimentary lodging accommodations at Hyatt worldwide
* Discounted Tri-Met passes
* Excellent training and professional development
* Opportunities to work around the world with Hyatt Hotels and Resorts
* Waiting period and eligibility requirements may apply
* A true desire to satisfy the needs of others in a fast paced environment.

* Refined verbal communication skills.
* Ability to stand and walk for duration of shift.
* Must be able to work a flexible schedule, including weekends, evenings, and holidays.
* Oregon Food Handler Card and OLCC Permit Required.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Service of beverage and food in a friendly, courteous, and timely manner resulting in guest satisfaction.
ESSENTIAL FUNCTIONS:
1. Checks and maintains proper set-up and cleanliness of service station before, during, and after shift.
2. Greets guests in a timely, friendly, and courteous manner and explains all specials, promotions, and snacks.
3. Takes orders, reciting selection of all call and premium brands as requested, requires memorization of all available drinks, beer, and taps.
4. Provides appropriate snack and garnish with all beverages.
5. Inputs orders into point of sale system to inform bartender an order was made in a timely manner.
6. Maintains cleanliness of guest tables and assists with the bar area.
7. Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction.
8. Presents the guest with the check promptly, thanking them and inviting them to return, so they will frequent the restaurant again.
9. Performs general cleaning tasks, using standard cleaning products as assigned by your supervisor to adhere to health standards.
10. Performs other duties and responsibilities as requested e.g., special guest requests.

POSITION REQUIREMENTS:
1. Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
2. Knowledge of the appropriate table settings, service ware, and menu items.
3. Ability to read, sufficient to understand menus and special promotions, speak and write the English language to communicate with the guest, and take orders.
4. Ability to remember, recite, and promote a variety of menu items.
5. Ability to transport trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
6. Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
7. Maintain a positive attitude throughout shift.
8. Perform all assigned side work and complete daily checklist.
9. Work as a team player.
10. Ability to remain motivated during busy and slow periods within shift.
11. Cash handling and self-banking position, requires ability to maintain funds, and accurately count back charge.
12. Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check
13. No prior experience required. Prior cocktail experience preferred.
14. Ability to obtain any government required license or certificate. TIPS certification required. Bartender certification preferred.
Equal Opportunity Employer