Customer Support Specialist
Remote Customer Care Associate Job
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future!
How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you'll get PAID TO STUDY!
What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam!
After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in!
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Your Responsibilities
As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.
Resolve complex consumer issues and advise first level representatives on high level issues.
Assist policy holders with billing questions and concerns
Provide support to policy holders with any policy changes requested
Support policy holders needs by providing recommendations and adjusting as necessary
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
6 months Call Center experience, preferred
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Work from Home Requirements:
Internet Requirements:
Minimum subscribed download rate equal or exceeds 25.0 Mbps
Minimum subscribed upload rate equal or exceeds 5.0 Mbps
ISP must have no packet loss and ping under 50ms
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Clean and quiet workspace
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets
Customer Service Representative - Hybrid
Remote Customer Care Associate Job
We're hiring full-time INBOUND phone service representatives! You'll be part of a team reporting to a Supervisor, Customer Experience in June 2025. Join us at 401 S. Wright Road, Janesville, WI 53546.
Shifts, Training & Work Environment:
Enjoy your weekends off!! The shift we are hiring for is 8:30 a.m. to 5:00 p.m. Central time Monday through Friday.
Our 8-week ONSITE onboarding and training academy empowers you to confidently connect with our customers through core skills like critical thinking, decision making and communication.
After completing our 8-week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home (2 days working at home are your choice and can change each week based on your preference). You can also enjoy working in the office up to 5 days!
You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts typically after 6 months.
Compensation:
This position is hourly. Start at $17.25/hour with three automatic raises in 12 months bringing your pay to $18.45/hour!
Rewards and Benefits:
Medical, dental, vision, and life insurance coverage starts on day one of employment.
Access to up to 50% of your paycheck based on hours worked before payday.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, parental leave, and other benefits.
Safety shoes provided (where applicable).
For additional information and details regarding Grainger's benefits, please click on the link below:
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The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Grow with Grainger:
Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across speciality teams or into other departments of our evolving business.
Our Culture:
We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.
You Will:
Build and strengthen customer relationships by responding to a high volume of inbound phone calls that leave customers with a positive impression.
Demonstrate professional oral and written communication skills including strong reading comprehension
Navigate customers' challenges by using all resources for account selection, product identification, order placement, and order management.
Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
Manage and mitigate risk by taking appropriate actions.
Collaborate daily in a positive, team-based environment that's committed to doing business with ethics and integrity.
You Have:
High School diploma or equivalent. 1+ years of customer service experience.
Inbound customer service center experience preferred
Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
Experience with high touch, hands-on, personalized service with customers in a fast-paced environment
Ability to commute to our facility Ability to sit up to 8 hours a day
A secure workspace dedicated to job activity (Required for work from home/hybrid)
Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds. (Required for work from home/hybrid)
Customer Service Representative
Remote Customer Care Associate Job
We are currently looking for a Customer Service Rep to join our team! This is a hybrid position- 3 days per week are required in the office with the flexibility to work remotely 2 days per week. 5 days in the office will be required during the training period.
Essential Duties & Responsibilities:
Order receipt from customer
Verify price/lead-time/MOQ
Notify customer & resolve PO errors (price, MOQ, Pack QTY, Lead-time, etc)
Entry of orders & order acknowledgement to customer
Approve/Deny order change requests
Customer notification of potentially late shipments and provide the customer with regular updates of late shipment status
Support price changes and credit related issues (Coordinated between customer, business development & finance to resolve discrepancies)
Portal maintenance for orders, shipments, etc.
Import forecasts & firm orders into system
Process sample orders (Enter sample/tooling POs & ship confirm as requested to support development activity)
EDI support (Identify issues & enlist support of I/T as required to resolve)
Product transition support (Coordinate between customer & operations to ensure smooth transition and minimal obsolescence for product identified as going obsolete or non-current. For new product, verify alignment between customer expectations & plant visibility.)
Document customer-specific work instructions
Identify and recommend continuous improvement activities
Requirements:
High School Diploma
5+ years of B2B customer service experience, manufacturing preferred
Prior experience within an ERP system
Attention to detail and ability to manage multiple projects in a timely manner
Proactive communication
Customer Experience Specialist
Remote Customer Care Associate Job
ACHC is currently recruiting a personable and energetic
Account Advisor
to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.
Responsibilities include:
Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
Reads and understands all program standards and accreditation policies and procedures.
Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
Revises policies and control documents, as assigned.
Job Requirements:
Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
Strong oral and written communication skills a must, as are attention to detail and organizational skills.
This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus.
At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you're a goal-oriented individual who would like to experience the ACHC difference, we'd love to have you join our team.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
Customer Service Representative
Remote Customer Care Associate Job
Job Opportunity: Customer Support Representative
Contract Duration: 12 months with possible extension
Pay Rate: $21.99/hour (W2).
Remote Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.
In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands-on experience, and strong team bonds.
Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience.
Job Responsibilities for Client Support Service Professional:
Provide exceptional support for clients through incoming calls, addressing service inquiries with accuracy and efficiency.
Assist with Cash Management products, online account access, mobile app usage, and general financial questions.
Deliver world-class service while meeting key performance metrics in a fast-paced, team-oriented environment.
Adapt quickly to changes, multi-task effectively, and collaborate within a high-performing team.
Benefits Info:
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Customer Experience Agent (CEA) I
Remote Customer Care Associate Job
About Us:
RunBuggy is the most technically advanced automotive logistics platform on the market. Period.
Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.
RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.
Since launching in 2019, RunBuggy has grown to over 135 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.
We're not just building a better logistics platform - we're redefining the future of automotive transportation.
About the Role:
We are currently seeking a Customer Service Agent (CEA) I to support RunBuggy's customers. This position is responsible for providing top-notch service to our customers over the phone, on video calls, and using written communication (email and text). In this role, they will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service.
This position is in office 5 days per week. The office is located on Mill Avenue in the heart of Tempe, AZ. Employees in this role are also required to work Tuesdays through Saturdays or Sundays through Thursdays. Please do not apply if you cannot meet these requirements.
If this sounds just like you, then please read on! if you feel this is not in your wheelhouse, that is okay too! We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities.
What You Will Be Doing:
Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule as it relates to orders placed on our smartphone app.
Maintain updated knowledge of all company products and services to provide adequate education to customers.
Field incoming phone calls and respond to phone messages from customers.
Promptly respond to customer questions submitted via email or our website.
Answer customer questions and provide information to resolve any issues.
Help resolve shipping issues with a high level of professionalism.
Assisting users with uploading pictures or completing orders in our system.
Obtain necessary information from customers to adequately follow up.
Document important customer information for future reference.
Collect and record customer feedback and information and share with appropriate departments and team members.
Generate interest in new products or services and connect customers with salespeople when required.
Foster and maintain relationships with customers to improve our retention rate.
Attend all required customer service-related meetings.
Additional duties as assigned.
Requirements
What You Bring to the Team by Way of Skills and Experience:
Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required.
High School Diploma or equivalent required.
Ability to work Tuesdays through Saturdays or Sundays through Thursdays.
Call Center experience a plus.
Automotive, logistics, or transportation experience a plus.
Understanding of performance-based metrics.
Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges.
Ability to handle a variety of duties in a fast-paced environment.
A positive, service-oriented attitude.
Ability to recognize problems, strategize, and problem-solve.
Ability to prioritize tasks and manage time.
Ability to work under tight deadlines.
What is in it for You and Why you Should Apply:
Market competitive pay based on education and experience.
Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan.
Employee wellness program.
Employee rewards, discounts, and recognition programs.
Generous company-paid holidays (12 per year), vacation, and sick time.
Paid paternity/maternity leave.
Monthly connectivity/home office stipend if hybrid or remote position.
A supportive and positive space for you to grow and expand your career.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
Salary Description
$19.50 - $21.50/hr DOE
Call Center Customer Service Representative
Remote Customer Care Associate Job
Job Title: Call Center Account Management Specialist
Company Overview: Join our dynamic team where we are dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA.
Job Description: As a Call Center Account Specialist, you will be the primary point of contact for our valued customers. You will handle a variety of customer inquiries, provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Key Responsibilities:
Manage large amounts of outbound calls in a timely manner.
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
Update Customer information in database
Research and troubleshoot
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Requirements:
Proven customer support experience or experience as a Client Service Representative.
Account Management experience
High Volume Outbound Center experience
NICE in Contact experience preferred
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Associate's Degree and additional qualifications in Customer Service will be a plus.
Remote Customer Service Representative - Retail Energy
Remote Customer Care Associate Job
Join a growing team and make a real impact by supporting business customers with customized solutions-all while enjoying the flexibility of a hybrid work schedule. This is a great opportunity to advance your career in a professional, customer-focused environment while representing a respected name in the energy industry.
Primary Services is actively recruiting for a Remote Customer Service Representative to support a large and established client in the commercial energy sector. In this role, you will serve as the primary point of contact for business customers, handling inbound and outbound interactions across phone, email, fax, internet, and mail. This is a dynamic, customer-facing role with real responsibility and the opportunity to drive customer satisfaction at scale.
Responsibilities
Serve as the main contact for business customers with inquiries, complaints, and requests.
Promote the company's products and services to new and existing customers.
Manage account activities including order entry, billing inquiries, payment arrangements, and product support.
Resolve customer issues professionally and diplomatically, de-escalating challenging interactions.
Analyze account data to identify solutions and ensure billing accuracy.
Conduct outbound calls as needed to support account follow-ups or outreach.
Apply procedural and technical knowledge to improve the customer experience.
Identify opportunities for system or process enhancements to increase efficiency.
Use internal software, phone systems, and Microsoft Office tools to perform tasks efficiently.
Provide support in English and Spanish, if bilingual.
Qualifications
High school diploma or GED required.
Bilingual Spanish/English required for designated roles.
Prior experience in customer service or account support preferred.
Strong problem-solving and conflict resolution abilities.
Effective verbal and written communication skills.
Comfortable navigating multiple software systems and typing while speaking.
Basic math and analytical skills for handling billing and account questions.
Ability to stay calm, patient, and professional under pressure.
Want to be notified of similar positions? Visit ******************************* to sign up and have notifications delivered straight to your inbox!
Family Enrollment Specialist - Call Center CSR
Remote Customer Care Associate Job
Ultimate Staffing is part of the Roth Staffing family of Companies, which is one of the largest, privately held staffing companies in the country, with locations across the country. We are proud of being the only staffing company recognized with all industry's top awards for: The Best Staffing Firm to Work for, The Best Staffing Firm to Temp for and the Best in Client Service. We get to create remarkable experiences every day. We are just a different kind of company!
One of Oregon's top employers has engaged our firm in their search for an enthusiastic, thoughtful, highly motivated problem solver that is passionate about creating a positive customer experience. The right person will be a crucial part of the organization and a strong representation of the company's values and mission. They should be flexible and willing to provide support across all teams to ensure the best experience for families and partners. Being self-motivated with the ability to work in a high-volume work from home environment is key to success.
Job Title: Family Enrollment Support Specialist
Salary: $18.50/Hour
Location: Remote
Key responsibilities include:
Build strong relationships with business partners across the organization
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to engage our families and personalize conversations verbally and in writing
Handle family concerns, provide appropriate solutions and alternatives and follow up to ensure resolution. Use critical thinking and de-escalation techniques to navigate through challenging and emotional parent interactions
Follow professional communication procedures, guidelines, and policies
Provide service through chat, email, social media, and telephone to parents of children using our programs and services
Attempt to resolve concerns during the first interaction
Thoroughly log and document all calls, emails, and chats in our internal ticketing system
Follow concerns through to resolution; partner with field and corporate teams as needed to resolve concerns
Ask questions to interpret, analyze and anticipate the caller's situation, concern, and determine next steps to resolve their issue
Share feedback with leadership on what you hear from families, and ask questions of your leaders to better understand service and experience expectations
Share innovative thoughts, ideas, and solutions to improve current procedures and improve our family experience.
Work as part of a team by collaborating with colleagues and allowing for an open dialogue to best resolve a parent's question or concern.
Meet or exceed team and department metrics, productivity, quality, and experience goals, and ability to maintain these consistently
Meet attendance requirements for this role. This team is a business-critical team that must meet the demands of busy phone, email, and chat volumes
Key desired skills and experience:
Great customer service skills and the desire to help others
Must be self-motivated and a self-starter
Previous remote call center work experience a plus
Dedicated workspace at home that is away from distractions and interruptions. Must be able to sit/stand at desk for entire shift (except for breaks/lunches) and remain focused on tasks throughout the shift
Must have an internet connection that is fast and reliable
The ability to use logic and reasoning to reach conclusions and approaches to problems
The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
The ability to work under stressful and sometimes emotional situations
The ability to actively listen and communicate effectively through clear speech and hearing
Outstanding written and verbal communication skills via email and chat
Ability to establish and maintain cooperative working relationships with co-workers and the public.
Ability to work in a fast paced, deadline-oriented environment and multi-task to meet time constraints.
Capable of adjusting priorities quickly
Occasional flexibility with schedules, occasional overtime
Basic data entry and billing experience are helpful
2-3 years of customer service support provided via phone and email
High School graduate or equivalent, 2 years degree a plus
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Care Associate (French)
Remote Customer Care Associate Job
Customer Care Associate - French Fluency
This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA.
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About Odoo
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.
About the job:
The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You'll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.
Responsibilities
Client Relationship Management:
Manage a portfolio of approximately 1,400-1,600 accounts, ensuring efficient and consistent support for all customers.
Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.
Customer Support:
Handle a volume of administrative customer requests with speed and accuracy.
Provide clear customer guidance to help maximize their experience of the Odoo product.
Maintain excellent communication and customer satisfaction throughout all interactions.
Operational Excellence:
Consistently meet performance metrics related to work ethic and task resolution.
Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
Collaborate with internal teams to escalate and resolve more complex cases as necessary.
Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.
Knowledge Sharing:
Distribute educational materials and resources to assist customers with self-service options.
Actively document and share insights to improve internal workflows and enhance customer experience.
Qualifications and Requirements
Bachelor's degree
French fluency (professional or native/bilingual)
Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.
Nice to Have
Experience in customer support, account management, or related fields.
Interest in software products and willingness to learn ERP or SaaS solutions.
Ability to improve efficiency in resolving repetitive tasks.
Compensation and Perks:
Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
PTO (Paid-time-off), paid sick days, and paid holidays
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
$100 towards a work-from-home office setup
Evolve in a nice working atmosphere with a passionate, growing team!
Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $67,000-$80,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
Pharmacy Call Center Operations Representative ** Hybrid Role **
Remote Customer Care Associate Job
Our client, a Global Fortune 50 organization and one of the world's largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Pharmacy Call Center Operations Representative.
*** Candidate must be authorized to work in USA without requiring sponsorship ***
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Location: Louisville, KY 40219
Duration: 6 months contract w/ possibility of extension or conversion to FTE role
Notes:
Candidate will be required to obtain a Board of Pharmacy Tech License within 30 days from start date.
Pay Rate: $17.00/hr on W2.
Hybrid role: training is onsite and once deemed proficient, candidate will be released to work from home.
Work Schedule: once out of training the work hours will be 10:00am - 06:30pm.
Description:
Enter accurate information.
Handle data entry for multiple programs.
On occasion there will be handling inbound and/or outbound phone calls to/from patients, caregivers, and providers.
Provide appropriate customer service and an effortless experience to the caller.
Follow Cover My Meds policies and procedures.
Ability to work a flexible work schedule.
Qualifications:
Call center experience as they will be cross trained to assist with phones.
Previous healthcare experience desired.
Excellent interpersonal communication skills.
Strong problem-solving skills.
Proficient with Microsoft Office.
Able to type 35 wpm or greater.
Questionnaire requested by manager (applicants must answer below with resume):
Do you have 1 or more years of call center experience?
Do you have pharmacy experience?
Do you have reliable transportation?
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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Satwinder “Sat” Singh
Lead Technical Recruiter
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
Customer Service Representative - Golden, CO
Remote Customer Care Associate Job
Optum CO is seeking a Customer Service Representative to join our team in Golden, CO. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime. Employees are required to work some days onsite and some days from home.
We offer 90 days of paid training. The hours during training will be 8:00am to 5:00pm Mountain Time, Monday - Friday. Training will be conducted onsite.
If you are within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO. you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.
Primary Responsibilities:
Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Communicate directly with clinical staff for patient needs
Medication refills, referral requests, chart troubleshooting
Scheduling appointments for patients - entering and updating demographics
Other tasks as needed
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Typing - 40 wpm
Ability to work full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
1+ years of health care experience
Knowledge of Medical Terminology
Telecommuting Requirements:
Reside within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment
#RPO #RED
Financial Planning and Services Associate
Remote Customer Care Associate Job
Are you ready for a new opportunity or a career in financial services where you experience growth and transfer your experience to a fulfilling career and business?
You will be provided the tools and mentorship to excel as financial services professional. You will be part of a high achievement and supportive team. We are looking for credible and passionate individuals across the country who enjoy helping others achieve their financial goals.
The ideal candidate is self-motivated, dedicated to success, enjoys a team environment and helping others and appreciates a full, but flexible schedule. We are based in Los Angeles, CA. You will work 100% remotely.
You will gain financial advisory skills through a specific, proven on-boarding process and will quickly apply your skills to build business, generate clients, meet with clients, and deliver wholistic consultative financial advice.
This is an opportunity to learn this business, expand your industry experience and earn income with sustainable growth potential.
We work as fiduciaries in an open architecture structure of financial services and products including national highly rated providers. We are backed by a Fortune Global 500 company with $500 billion assets under management.
Financial Planning & Activities
· New client generation utilizing traditional and digital channels
· Meet with new clients to determine goals
· Utilize financial illustration software and formulate wholistic solutions.
· Deliver a personalized financial plan
· Communicate with clients
· Develop leadership skills
· Business expansion in all states
· Deepen knowledge and skills
Candidate characteristics
· Passion for financial security
· Care about people
· Creative excellence
· Team building
· Commitment to learning, professional and personal growth
· Strong communication skills
· College degree plus 2+ years' work experience
· Twin career possibility
· Self-driven and entrepreneurial
· Team player, leadership and coachable
· Candidates with prior experience that have demonstrated success in the role: entrepreneurs, business owners, return from career-break, athletes, real estate, military, life insurance, series 65, recruiters, accounting, CPA, sales, legal, return to financial career, nurses, customer service, remote work, teachers, professionals, ambitious care givers, career growth minded, public speakers, non-profit, financial services, travel agents, hospitality.
· Licenses/ Required: Life, Health Insurance License (already licensed preferred) or obtain within 21 days.
· Legally able to work in the United States, citizen, work permit with SSN
· Must pass background check and obtain required licenses and CE certificates
· This role is offered 100% remote nationwide. Actively seeking candidates in: Los Angeles, California, Hawaii, Arizona, Texas, Tennessee, Alabama, New Jersey, Georgia, Florida, North Carolina, Washington, Philadelphia PA, Michigan, Illinois
· Compensation: Commission pay, bonus pay and residual income. The right business minded individuals earn income of $65,000- $134,000
We support a diverse workforce, Equal Opportunity for all and do not discriminate against individuals based on race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.
Customer Support Representative - Covington
Remote Customer Care Associate Job
Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Covington site.
In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.
What to expect
As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.
Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.
The Skills You Bring
Ability to establish rapport and relationships through effective communication
Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
Proficiency in navigating and troubleshooting basic technology issues or systems.
Handle a variety of situations and conversations driving towards a resolution suitable for all
Self-motivated teammate with strong social skills who brings energy and passion to the team
Minimum 1 year of customer service experience
High School diploma or GED required
The Value You Deliver
A passion for helping people
Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
Provide outstanding customer service and communication via voice or digital channels
Note: Fidelity is not providing immigration sponsorship for this position
Our Investments in You
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)
Shifts and Hours: Monday - Friday. Training hours are 8:30am - 5:00pm EST and post training must be able to work an 8hr shift between the hours of 8:30am - 8:30pm EST
Certifications: Category: Customer Service
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Know Your Client (KYC) - Associate
Remote Customer Care Associate Job
Job Title Know Your Client (KYC) Analyst
Corporate Tile Associate
Deutsche Bank needs professionals like you to help partner in our Know Your Client (KYC) team. If you are driven, proactive, intellectually curious professional who enjoys partnering with other likeminded professionals and is interested in contributing to a financial institution this is a position for you. Our team is looking for professionals who can perform a variety of activities to support the KYC function including risk assessments, conducting due diligence reviews on clients, performing periodic reviews, updating client records, and adhering to our Anti-Money Laundering (AML) regulatory requirements and the bank's internal policies.
What We Offer You
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift and volunteer programs
What You'll Do
Perform/conduct full KYC reviews on all new client adoptions and/or periodic reviews of clients in accordance with relevant laws, regulations and Firm policies as appropriate
Carry out KYC due diligence reviews in a timely manner to high quality standards, as per the Banks policies
Provide guidance to front office staff for timely collection of client information/documentation to ensure compliance with all relevant AML/KYC regulations, policies and risk management requirements
Investigate client data utilizing all available internal/external systems to develop a comprehensive analysis of who the client is and whether there are high risk factors
Review, investigate, and understand organizational structure, accumulation and domination methodologies to assist in determining ownership and control parties to identify all ultimate beneficiaries and potential Politically Exposed Persons (PEPs)
Coordinate and liaise with various departments (Anti-Financial Crimes, Negative/Adverse News Screening, Quality Control, etc.) to ensure quality files are produced
Skills You'll Need
Basic understanding of AML/KYC regulations and how these impact financial institutions, as well as knowledge of Investment Bank and Corporate Bank products
Ability to source information from various research tools, (Bloomberg, Lexis Nexis etc.) and in several cases utilizing financial reports and audited statements to interpret alerts, identify trends and source info
Ability to perform quality checks or 4 eye reviews on KYC onboarding process
Excellent interpersonal and communication skills, experience dealing with senior management or executive level staff, and the ability to appropriately escalate situations that can pose operational or reputational market risk
Strong organizational skills, attention to detail, analytical abilities including use of Microsoft office, adherence to strict deadlines in a fast paced and high-pressure environment
Skills That Will Help You Excel
Ability to work in a diverse work environment which requires collaboration, partnership and transparency
Leading a project or task, where resolution was accomplished
Problem resolution/ solving and effective communication
Team building and relationship building through partnership with team and stakeholders
Learn and understand in depth the pillars of Deutsche Banks's know your client framework to be able to peer review and pass quality assurance
Expectations
It is the Bank's expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Jacksonville is $48,000 to $68,800. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Fully Remote Customer Service & Sales Rep
Remote Customer Care Associate Job
Take advantage of an opportunity to be trained as an insurance sales agent and or a field trainer of sales agents. Options to be a part time representative, a full time self employed agent, a recruiter/trainer of agents, or a builder of brokerages. Residual income, stock opportunities, & tax advantages available.
Full-time traveler friendly!
Company provided:
• - Paid training program
• - State & Federal Licenses
• - Part or Full time Flex options
• - Commissions and Bonus Based Compensation
Entry level supplamental income or possible career change
New career path in one of the largest most SECURE industries in the country!
APPLY NOW: This sales opportunity can be fully remote to work from home. Great for the stay-at-home career seeker who is desiring to gain experience in entrepreneurship & independent contractor work.
More about the role:
No prior experience in financial services is required.
All required pre-licensing courses and required state licenses are covered by partnered companies. (Fingerprints required in some states).
No sales quotas enforced.
Weekly extensive training provided & recommended via Zoom.
The desired candidate is required to learn:
- sales strategies
- networking
- recruiting
- Online prospecting
- overcoming objections
- presentations
- Field training
- Developing/replicating systems
- Use of Zoom Cloud Meetings
- Client Relationships
The desired candidate can obtain the following skills:
• Excellent written and verbal communication skills
• Strong customer service skills
• Thrive in a flexible environment
• Entrepreneurial Mindset
• Strong leadership and decision-making skills
• Ability to develop, manage and drive growth
• Goal Oriented
Requirements:
* Must be 18+ (This is a FEDERAL REQUIREMENT)
* Must pass a criminal background check (No Felonies)
* Must have access to reliable wifi
* Must have access to Zoom Cloud Meetings
* Any other material/equipment must be provided by agent as this is an independent contractor position, however tax write off advantages are available
* Self Disciplined
* Trustworthy
1099 Independent Sales Contractor 100% commission paid position.
Client Services Specialist - Domestic Violence Shelter, Willow
Remote Customer Care Associate Job
Job Description
The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.
Responsibilities:
Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Identify when a client is experiencing trauma reactions and help client stabilize;
Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team;
Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls;
Using neutral and non-judgmental language when responding to the needs and requests of clients;
Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents’ family members and/or roommates;
Participate in trainings to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact;
Plan, implement and/or research self-care and other social activities for clients and their children;
Actively participate in donor tours and help with special client events and holiday parties;
Conduct regular health and safety facility checks;
Understand and follow emergency procedures, including fire procedures;
Sort and organize donations of food, clothing, or items/projects as assigned;
Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients;
During the orientation process, determine clients’ immediate needs and provide referrals for basic needs;
Provide referrals for clients following their initial Case Management session;
Assist with basic office tasks such as archiving, filing , collating, update lists or as assigned;
Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner;
Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning; moving clients’ belongings as assigned;
Provide childcare as requested by clients or staff in accordance with written policies;
Provide client accompaniment to important appointments when requested;
Assist with admission and discharge of clients. This may include, providing childcare, assisting with client belongings if facility staff is unavailable and other tasks assigned by management.
Complete discharge paperwork which includes completing discharge checklist with clients, and all related discharge procedures;
Comply and adhere to funders’ fire and health safety mandates by obtaining and maintaining Fire Department of New York (FDNY) and Red Cross certifications as indicated by shelter leadership.
Qualifications/Certification Requirements:
High School Diploma/GED and two years relevant experience.
Basic computer skills necessary.
Candidate must have or obtain the following certifications within 3 months of employment: At Emergency Shelters, obtain the F07-Fire and Emergency Drill Conductor and S95-Supervision of Fire Alarm Systems. At Transitional Shelters, obtain F80- Coordinator of Fire Safety and Alarm Systems in Homeless Shelters, Pediatric CPR/ First Aid Certification, and Security Guard License.
Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter.
If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Technology Statement:
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.
Please follow this link to view complete EEO Law and complaint filing information:
Know Your Rights: Workplace discrimination is illegal
Financial Services Associate
Remote Customer Care Associate Job
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Financial Services Associate to work in Westlake, TX *** This is a true 3 month contract that starts on December 2nd ***
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The Role
The Financial Services Associate, as part of Fidelity's Workplace Investing organization, is responsible for working with Fidelity's retirement plan sponsors to assure that all necessary information is supplied in an accurate and timely manner to complete their Nondiscrimination testing and Forms 5500/8955-SSA. The representative will be responsible for handling inbound telephone calls via the Testing & Reporting Services Helpline which typically involves assisting plan sponsors with completing their online testing questionnaires, uploading their census data and answering general questions about the Testing and Forms 5500/8955-SSA processes.
The representative will have strong professional and client interaction skills. Efficiency and accuracy are essential to ensuring completion of all incoming business under an extremely tight deadline.
The Expertise and Skills You Bring
Bachelor's degree or equivalent work experience preferred.
One to two years of customer service experience, preferably in the financial services / benefits industry, or experience with defined contributions.
Personal computer proficiency required: Windows Office and web-based applications experience preferred.
Outstanding organization, multi-tasking and time management skills
Detail, process and goal-oriented
Phenomenal client communication skills, especially by phone
Strong computer skills with an emphasis on Microsoft Excel
General knowledge of 401k industry a plus but not required
Dynamic Working
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Call Center Customer Service Rep- OKC, OK
Remote Customer Care Associate Job
OKC Metro area and surrounding areas preferred. Hybrid Opportunity! Work from home up to 2 days per week - Equipment provided! Hours: Flexible 7a-7p Days: Monday-Friday The Customer Service Representatives are the initial point of contact for prospective and existing customers who may have inquiries about an order, a product or service that our business provides.
A day in the life of a Customer Service Representative at APMEX!
Deal directly with customers either by telephone or written correspondence
Handle and resolve customer questions, comments, or concerns in a professional, polite manner
Listens attentively, clarifying questions, diffusing conflict, and finding solutions
Commitment to increasing customer satisfaction
Manage customers' accounts by keeping record of interactions and transactions
Communicate and coordinate with internal departments
Document and provide follow up to customer interactions
Other Qualities of a Call Center Customer Service Rep...
Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Computer Skills - Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, and uses computer systems and tools to improve productivity.
Decision Making/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates process improvement ideas decisions to others.
Dependability - Meets commitments to key performance indicators (KPI) and metrics, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Listening Skills - Listens attentively to customers and coworkers, asks clarifying questions, actively listens, stays open to other viewpoints, and manages distractions and interruptions.
Product Knowledge - Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge.
Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, participates in group chat, and promotes a team atmosphere.
APMEX is a billion-dollar ecommerce company that is the leader in Precious Metals. Our customers love our selection and service - our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry, while being small enough to listen to, and care, about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! Come see why APMEX was "Voted as one of the Best Places To Work in Oklahoma!" Join the team today!
Education:
High School degree is required
Experience:
High volume call center experience preferred
1-2 years of customer service experience
Detail documentation skills required
Experience in data entry and handling electronic files is preferred
Ability to type 35-40 wpm with accuracy (will have a test administered for qualification)
Computer Skills:
Experience with Microsoft Word, Outlook, Excel, and 10 Key preferred
Must be able to pass a comprehensive background screening- including criminal, credit inquiries and drug screen * Valid Medical cards are accepted*
At APMEX, our employees have access to extraordinary benefits including:
Medical, Dental, and Vision
Short Term Disability & Long-Term Disability
Life Insurance
401K (Company matches!)
Free Lunch every day
Tuition Reimbursement
College Debt Repayment
9 Paid Holidays
Paid Time Off with Sell Back Option
Paid Day off for your Birthday
Paid Volunteer Opportunities
Lunch and Learns
Free Downtown Parking
Work at Home Psychics & Tarot Reader with DAILY PAY
Remote Customer Care Associate Job
Flexible schedule, set your own schedule of days and times you are available for calls-full or part time are available. Compensation starts $ . 30 per talk minute with an increase for those who excel. $18. 00 per talk hours. $20. 00-$100. 00 WEEKLY BONUSES.
Pay is WEEKLY and paid to you by PayPal, Zelle, direct deposit or check.
Once established we also offer daily pay if you are interested.
We will also pay you for your referrals!