What does a Customer Service Administrator do?

A customer associate is responsible for providing the best customer service by assisting the customers with their inquiries and concerns, as well as resolving their complaints, processing replacements, and issuing refunds as needed. Customer associates also sell products and services to the customers, demonstrating product features, and identifying business opportunities to drive more revenues and profits for the business. They must have excellent communication and organizational skills to process orders and payments timely and accurately.

These skill sets are where the common ground ends though. The responsibilities of a customer service administrator are more likely to require skills like "strong customer service," "data entry," "post sales," and "purchase orders." On the other hand, a job as a customer associate requires skills like "sales floor," "customer service," "phone calls," and "stock merchandise." As you can see, what employees do in each career varies considerably.

Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.

Each career also uses different skills, according to real customer service administrator resumes. While customer service administrator responsibilities can utilize skills like "strong customer service," "post sales," "purchase orders," and "windows," receptionist/customer services use skills like "customer service," "phone calls," "scheduling appointments," and "credit card payments."

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer service administrator is likely to be skilled in "strong customer service," "data entry," "post sales," and "purchase orders," while a typical associate customer service representative is skilled in "patients," "customer service," "sales floor," and "pos."

A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.

Even though a few skill sets overlap between customer service administrators and customer advisors, there are some differences that are important to note. For one, a customer service administrator might have more use for skills like "strong customer service," "data entry," "post sales," and "purchase orders." Meanwhile, some responsibilities of customer advisors require skills like "excellent interpersonal," "persuasion," "multitasking," and "customer service. "