Customer Service Associate Jobs in Chino Hills, CA

Santa Ana, Ca (100% Onsite) Contract-Hire Payrate: $26/hr.-$28/hr. Industry: Production Summary/Objective: We are looking for an experienced Customer Care Representative to join our team. The candidate must have at least 2-3 years of experience in a customer service role, with excellent communication and problem-solving skills. The ideal candidate should be able to provide outstanding customer service to our clients, resolve issues, and build long-term relationships with customers. Key Responsibilities: Manage customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints and concerns to ensure customer satisfaction. Provide accurate and complete information to customers to help them make informed decisions. Maintain customer records and update customer information in the database. Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement. Process customer orders and follow up with customers to ensure delivery. Keep up to date with product knowledge and company policies and procedures. Identify and escalate customer issues that require urgent attention to the relevant department. Contributes to team effort by accomplishing related results as needed. Maintains financial accounts by processing customer adjustments. Requirements: A minimum of 2-3 years of experience in a customer service role. Excellent communication skills, both verbal and written. Strong problem-solving and critical thinking skills. Ability to work in a fast-paced environment and multitask. Strong attention to detail and ability to follow procedures. Ability to work independently and in a team environment. Proficient in computer skills, including Microsoft Office, CRM systems, and customer service software. Ability to work flexible hours, including weekends and holidays. Education: High school diploma or equivalent required. Associate or bachelor's degree in business, marketing, or related field preferred. Working Conditions: Work in an office environment with frequent use of a computer and phone. Flexible work schedule required.

Job Title: Customer Service Support Specialist Hours: Monday-Friday, 7:30 AM - 4:00 PM Pay Rate: $25/hour We are seeking a motivated and detail-oriented Customer Service Support Specialist to join our team in Costa Mesa, CA. This role is responsible for delivering exceptional customer service and support to brokers and insured clients across various platforms. You will assist with billing, claims, collections, and system-related inquiries via phone and written correspondence. This hybrid position requires 2 in-office days per week. Essential Duties and Responsibilities: Answer incoming calls promptly and professionally, providing solutions that exceed client expectations and meet service level agreements. Assist internal and external clients with routine billing, reporting, claims, and platform-related issues. Accurately update client accounts in our proprietary systems and Epic to ensure timely and thorough inquiry resolution. Escalate complex issues to management and contribute to the development of long-term solutions to prevent recurring issues. Process claims as needed in support of departmental goals. Utilize available technology and training resources effectively to provide high-quality service. Participate in special projects and conduct analysis as requested by management. Perform other duties as assigned to support the team and organization. Qualifications: High school diploma or equivalent required; associate or bachelor's degree preferred. Minimum of 2 years in a customer service role, preferably within insurance or financial services. Strong communication skills (verbal and written) and a customer-focused mindset. Proficient in Microsoft Office Suite and experienced with CRM or agency management systems (Epic experience a plus). Excellent problem-solving skills and attention to detail. Ability to work both independently and collaboratively in a fast-paced environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

JANUS et Cie a reputable, design-focused leader in the furniture industry is seeking detailed individuals to work as a Client Services Specialist to support our Sales Reps in the coordination of all sales accounts for their particular territory. For more than 40 years JANUS et Cie has offered sophisticated, high-end indoor and outdoor furnishings and is growing in all major locations throughout the U.S. catering to the all market sectors. The company has built a solid reputation by presenting world-class products, marketing programs and Brand recognition with exemplary service. The sales team partnered with its back up sales support is peerless and top of class in the industry. This job is based in Santa Fe Springs, CA and is office based Monday-Friday Hourly Range: $22-$24 HR DOE Under the direction of your manager, you will be responsible for the following duties: -Building and maintaining effective working relationships with sales team, vendors, clients, and end-users. -Partnering with assigned sales rep to manage the day-to-day activities of all accounts. -Preparing sales quotes. -Processing and managing complex orders. -Invoicing and collecting payments, and releasing for shipment to clients. -Answering questions regarding changes and status of orders. -Ensuring thorough knowledge of product lines and options to clients. -Resolving issues related to order, shipment and payments. -Other duties as assigned. The right person for the job will demonstrate the following: -Detailed individual -Sense of urgency and the ability to prioritize -Good judgment and the ability to make timely and responsible decisions effecting the needs of the customer -Able to build relationships with colleagues and clients -Able to juggle multiple projects and handle pressure without letting it distract from the quality of work -Self-motivated and able to work with minimal supervision -Great customer service and communication skills REFLECTS OUR BRAND VALUES: We listen to our Customers We rely on our Members We honor Integrity We embrace Continuous Learning We lead with Design We create Value We make the World Better

Ready to build your career with a stable industry leader? Join our Fontana, CA, branch as a Customer Service Representative and become part of a high-performing, team-oriented group at a 66-year-old, privately held fencing distribution company with an excellent reputation on the West Coast. We offer a competitive salary ($50,000-$60,000/year), a full benefits package, and a clear path to promotion into an Inside Sales Representative role for high performers. What You'll Do: Be the friendly, knowledgeable first point of contact for customers via phone, email, and in person. Assist customers with product inquiries, provide quotes, and process orders accurately for our construction fencing materials. Coordinate with our inside sales and operations teams to ensure smooth order fulfillment and customer satisfaction. Resolve customer questions or issues with a positive, solutions-focused approach, ensuring every customer feels valued. Support the inside sales team and actively learn our product line - preparing you to step into an Inside Sales role as you excel. What We Offer: Competitive Pay: $50,000-$60,000 per year (based on experience). Career Advancement: Clear path to promotion into an Inside Sales Representative role for high performers. We love to promote from within. Full Benefits Package: 401(k) with company match; Medical, Dental, Vision & Life Insurance; Voluntary Life and Disability coverage; Employee Assistance Program (EAP); and generous Paid Time Off (PTO). Team Culture: A high-performing, supportive, and team-oriented work environment. Our Fontana branch is proud of its teamwork, reliability, and exceptional customer service. Stable, Family-Owned Company: Join a 66-year-old family-owned company that values every team member. We have an outstanding reputation for excellence on the West Coast and a strong culture built on integrity and respect. What We're Looking For: Customer-Focused: You genuinely enjoy helping customers and will go the extra mile to ensure a great experience. Reliable & Positive: You are dependable, punctual, and bring a can-do attitude every day. You handle challenges with grace and are always willing to pitch in to help the team - no task is too small. Strong Communicator: You have excellent communication and interpersonal skills. Bilingual (English/Spanish) is strongly preferred to serve our diverse customer base. Eager to Learn: You take initiative and are excited to learn our products and processes. (Prior customer service experience and basic computer skills are a plus.) About Us: For 66 years, our family-owned fencing distribution company has been a trusted name on the West Coast. We take pride in our close-knit team, high-quality products, and exceptional customer service. When you join us, you become part of a family that works together to deliver the best for our customers and each other. Ready to join a team that values your dedication and helps you grow? If you're a reliable, customer-focused professional seeking a long-term career opportunity, we'd love to hear from you. Apply today and take the next step in your career!

Join a Groundbreaking Partnership in Regenerative Medicine! Induce Biologics USA Inc. is proud to be the appointed representative for Red Rock Regeneration Inc. in the United States, overseeing the manufacture, marketing, and distribution of their innovative regenerative medicine products. This collaboration places us at the forefront of delivering cutting-edge solutions to patients within the U.S. healthcare market. By joining Induce Biologics USA Inc., you'll be part of a mission-driven team working with revolutionary technology that's reshaping the future of bone regeneration-and making a real difference in patients' lives. Responsibilities Provide outstanding customer support by processing and responding to customer and sales team needs. Process orders & inquiries received via phone, fax, email, and eCommerce platform. Maintain customer account information, ensuring maintenance of all related paperwork. Assist customers with onboarding, including navigating the website, placing orders, and resolving issues related to ordering. Gather customer feedback and share insights with the team to improve processes and enhance the overall customer experience. Handle customer complaints and inquiries in a timely manner. Collaborate with customers and QA to provide information requested by QA to facilitate investigation and closure of product complaints. Advise customer on product availability and inventory status; assist with ordering problems involving delivery, pricing and billing. Promote our products through effective support and ongoing relationships with all customers, internal and external. Qualifications High School Diploma or equivalent Minimum of two (2) years' experience in customer service, preferably in a similar industry. Preferred Qualifications Associate degree or Higher degree preferred. Preferred experience with a small company and/or start-up environment in the medical device, biologics, or pharma/biotech industry. Experience with ERP and CRM programs Skills, Knowledge, and Abilities Strong customer service focus and customer relations skills. Must be able to work in a collaborative team environment as well as independently. Proficient in MS Office (Outlook, Word, Excel, PowerPoint, Teams) Flexibility and strong organizational skills with the ability to prioritize multiple tasks and meet daily order deadlines Must have excellent communication and interpersonal relationship skills. Available to work Monday-Friday. Must be able to work holidays and overtime as needed. Must be local and able to work on-site in Irvine, CA. For California, the base pay range for this position is $25.00 to $27.00 / hour. The pay for the successful candidate will depend on various factors (e.g., qualifications, skills, education, prior experience). Equal Employment Opportunity Statement Induce Biologics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Third-Party Recruiters Please note that Induce Biologics does not accept unsolicited resumes or inquiries from third-party recruiters or staffing agencies. Any resumes submitted to our team without a prior agreement will be considered the property of Induce Biologics, and we will not be obligated to pay any fees related to unsolicited submissions.

Bilingual Customer Service Representative (Spanish-English) Employment Type: Full-Time | On-Site Are you a people person who thrives in a fast-paced environment? We're looking for a Bilingual Customer Service Representative to join our on-site team and provide exceptional support to our Spanish- and English-speaking customers. Key Responsibilities: Customer Interaction: Handle inbound and outbound calls, emails, and live chat inquiries from Spanish-speaking and English-speaking customers. Problem Solving: Assist customers with product information, order status, returns, and troubleshooting. Documentation: Accurately log all customer interactions and maintain up-to-date records in our CRM system. Team Collaboration: Work closely with other departments (sales, logistics, technical support) to resolve customer issues efficiently and ensure a seamless experience. Requirements: Language Skills: Fluent in both Spanish and English (written and spoken). Communication: Strong interpersonal, verbal, and written communication skills. Experience: Prior experience in a customer service or support role is preferred. Technical Skills: Comfortable using customer service platforms (e.g., Zendesk, Salesforce) and standard office software.

Specialized Recruiting Group, Irvine is seeking a Customer Service Representative for the consumer goods division of a Global Fortune 500 company: One of the largest and most admired companies in the world. This is a long-term, full-time, on-site contract opportunity based in the Irvine, CA area. Starting compensation is $22.00 to $23.00/hour. Responsibilities General customer service support for end users and the company sales team Processing inbound calls from internal and external customers Researching information requests Scheduling delivery and service appointments Data entry Requirements Previous customer service experience preferable (e.g. food service, retail, call center) Excellent English communication skills (spoken and written) College degree a benefit but not mandatory Self-motivated, able to maintain focus without close supervision Professional, positive and friendly personality Intermediate Word, Excel and Outlook ability At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.

Advisory Services Executive | Falcon Wealth Compensation: $200K-$275K base Senior Leadership Role | RIA Industry | Strategic Growth Focus At Falcon Wealth, we're building something different, something lasting. Our mission is to deliver high-impact, client-first advisory services to a sophisticated and growing clientele. As we scale from an already strong foundation, we're seeking an experienced and forward-thinking Advisory Services Executive to help lead the way. This is a rare opportunity to step into a high-impact leadership role at a firm that's actively scaling from $1B to $5B+ in AUM. We're looking for a strategic problem-solver and proven operator who thrives in growth environments and knows what it takes to lead through scale. 🔹 What You'll Do: Lead Advisory Services: Oversee the delivery, optimization, and evolution of all advisory service operations across the firm. Manage & Mentor Teams: Build, coach, and lead advisory teams using proven support structures like Diamond Team models to ensure scale, consistency, and excellence. Strategic Growth Execution: Partner with the C-suite to execute the firm's growth strategy while ensuring a seamless, high-touch client experience. Training & Development: Design and implement training programs that foster advisor excellence and support long-term team development. Operational Oversight: Read and analyze business performance data, reports, and KPIs to identify opportunities, streamline processes, and improve delivery. Optimize Support Models: Build scalable support frameworks that empower advisors, improve workflows, and elevate client outcomes. Cross-Functional Leadership: Collaborate with internal stakeholders across compliance, operations, investments, and marketing to drive cohesive strategic initiatives. ✅ What We're Looking For: 5+ years of executive-level experience in the RIA space (fee-based or fee-only preferred) Proven role in firm growth from $1B to $5B+ AUM Deep understanding of team structures, service models, and advisory operations Strategic mindset with the ability to translate vision into execution Strong leadership and people management skills-someone who helps build culture and brings out the best in teams Analytical and operationally savvy with a knack for solving complex problems “Can-do” attitude with the ability to take initiative and lead without waiting for direction Exceptional communicator and cross-functional collaborator 🌟 Why Join Falcon Wealth? Executive role with high visibility and influence Join a fast-growing, client-first Fee-Only RIA with a strong leadership team and vision Competitive base salary ($200K-$275K) + bonus potential Full benefits package, professional development opportunities, and potential for long-term equity discussions Be part of a firm that's not just growing, but evolving-intentionally and strategically

Our client is looking to hire a Customer Service Representative position supporting brands customers by providing professional and responsive assistance via phone, email, and chat. You'll support both internal teams and external customers, process orders and returns and contribute to operational improvements and customer satisfaction. Location: Onsite in Placentia, CA Schedule: Monday - Friday, 7:00 AM - 3:30 PM Language Requirement: Bilingual (Spanish) required Key Responsibilities: Customer Support & Order Management Answer inbound calls, emails, and live chats in a professional and customer-friendly manner Process orders, returns, sales samples, and quality/service claims Create shipping labels and assist with order entry in CRM and ERP systems Account Support Partner with Customer Account Managers to support key accounts and backup Latin America operations Assist with quotes, renewals, and account updates Identify trends in customer transactions and recommend improvements Collaboration & Communication Attend team meetings and contribute to internal documentation Provide feedback for process optimization and customer experience Work cross-functionally with internal departments to resolve issues Performance Goals: Accurately process daily domestic orders, claims, and samples Maintain minimal data entry errors (as defined by the Customer Service Manager) Manage an average of 25 inbound calls per day Keep open claim reports up to date and assist in generating return authorizations Qualifications: Minimum 2 years of customer service experience environment Bilingual in Spanish is a MUST! Strong written and verbal communication skills SAP/ ERP system experience a plus! Hub Spot/CRM experience a plus!

Priority Title is a progressive real estate service company that provides title insurance, escrow services, and other real estate-related products. We offer superior underwriting strength and service as a full-service Title Company. Our employees are dedicated to exceeding customer expectations and delivering unparalleled customer satisfaction. We emphasize the quality of customer service and employee loyalty as key ingredients for our success. At Priority Title, the customer is always our first priority. Role Description This is a full-time on-site role for a Customer Service Representative located in Riverside, CA. The Customer Service Representative will handle daily tasks such as addressing customer inquiries, resolving issues, providing information about our services, and ensuring customer satisfaction. They will interact with customers through various communication channels and work closely with our team to maintain a high level of customer experience. Qualifications Customer Service, Customer Support, and Customer Satisfaction skills Experience in providing excellent Customer Experience Strong communication and interpersonal skills Ability to work onsite in Riverside, CA Problem-solving skills and attention to detail Previous experience in the real estate or title industry is a plus High school diploma or equivalent education; additional qualifications are beneficial

Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week. REQUIRED SKILLS AND EXPERIENCE - 1-2 years of experience working in a call center with inbound calls (50+ calls a day) - High School diploma or GED - Good communication and personality - Ability to type at least 36 WPM - Adaptable and eager to learn, willing to work in a fast paced call-center - Excellent communication and reliable - Bilingual in Spanish

Join a dynamic customer service team where you'll handle inquiries, resolve complaints, and support clients through phone-based interactions. Ideal candidates will have 2-4 years of experience, strong communication skills, and the ability to work independently while accurately documenting customer interactions. Proficiency in Microsoft Office is preferred. High school diploma or GED is desired. Title: Rep, Customer Service Duration: 6 Months Location: 1452 Alton Pkwy, Irvine, CA, 92606 Note: During training, they will be on-site 3 days a week, Tuesday, Wednesday & Thursday. The schedule will be from 8:00 am -4:30 pm with a hybrid schedule Pay rate: $22 per hour. on W2 Job Description: The primary function of a call center/customer service specialist is to interact with customers, providing information in response to inquiries about products and services, and handling and resolving complaints. A typical customer service specialist is responsible for determining the client's issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both. Job Responsibilities: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience: High school diploma or GED preferred. 2-4 years of customer service-related experience required

BON PERGOLA, a brand of BON Windows Treatment LLC, specializes in manufacturing top quality outdoor aluminum pergolas. With over four decades of manufacturing experience, we provide premium pergola to customers. Role Description This is a full-time on-site role for a Customer Service Representative at our location in Lake Forest, CA. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Strong interpersonal and communication skills Ability to effectively resolve customer issues Experience in a customer-facing role is a plus Proficiency in Microsoft Office and CRM software High school diploma or equivalent

This position will work cross-functionally to develop and execute customer notifications for growth marketing acquisition and engagement initiatives. As the subject matter expert of customer journey orchestration, the ideal candidate can think strategically, execute flawlessly, and effectively collaborate in a matrix organization. Growth Marketing Operations Specialist Responsibilities: Develop, test, and deploy customer journeys, assessing product and strategy objectives, platform capabilities and data needs Collaborate and communicate clearly and effectively with stakeholders given the complexities of global large-scale projects, ensuring that operational plans, deliverables and risks are properly addressed and aligned Optimize performance through A/B testing to drive incremental growth and overall program improvement Monitor campaign performance for operational integrity, and identify and communicate issues to internal teams Identify key opportunities of improvement in campaign performance, operational efficiency and processes, and product tooling Build a knowledge portal of best practices and playbooks that serve as a reference and training resource Growth Marketing Operations Specialist Qualifications: BA/BS preferred, or equivalent work experience 5-8 years of lifecycle marketing experience building and launching acquisition and engagement initiatives Experience with CRM or ESP platforms such as Salesforce Marketing Cloud/ExactTarget, Braze, Oracle Responsys High aptitude for logical reasoning and critical thinking Experience in SQL preferred Exhibit high attention to detail and organization to deliver quality projects in a timely manner Innovator who is proactive, thoughtful and resourceful with a willingness to tackle ambiguity and roadblocks Ability to react calmly to curveballs, devise contingency plans, make judgment calls and pivot as needed under pressure in an evolving environment Great teammate mentality with strong consideration for impact on partners Effective communication skills in all mediums-from slack and email to presentations

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share. Supports retail operational, service, accounting, and compliance-related activities within a Wealth Center. Manages completion of branch transactional activities while supporting client alternative delivery channel alternatives. Ensures a premium client experience within the Wealth Center channel and works with Center Manager and the center team to support these efforts. As the Client Experience Associate, you will: Ensure the overall appearance of the branch is appropriate and proper stocking and placement of collateral. Manage the provision of service to branch customers. Identify potential process improvements to ensure achievement of branch performance targets. Manage and support the customer experience within the Wealth Center ensuring service excellence and timely resolution of service and operational issues. Support clients and team members through account opening and maintenance to ensure compliance with all banks Know Your Customer/KYC and operational standards. Complete accounting-related responsibilities for the center including regular cash control activities ATM processing, current transaction system reconciliations, negotiable instruments) and general ledger account maintenance and reconciliation. Ensure adherence to established customer interaction standards for every transaction. Managing and having overall responsibility for servicing activities within a larger center and the inherent greater volume and complexity of problems and issues in a center of this size. Support Center Manager with HSBC internal control standards, compliance, operational risk controls including timely implementation of internal and external audit points together with any issues raised by external regulators. For this role, HSBC targets a fixed pay range between $55,000.00 to $75,000.00 The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle. You´ll likely have the following qualifications to succeed in this role: Minimum of two years proven and progressive customer service and or operational experience within a retail banking, wealth management or equivalent Bachelor's degree in business, accounting, related field or equivalent experience. Proven decision making, customer service, organizational, analytical, planning and mathematical skills. Sound knowledge of Company products and services offered within the branch system, related operational activities and pertinent regulations. Ability to support and complete transactional customer requests and resolve client issues. In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Job Title: Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese) Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience. About Us: Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members. SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Handle inbound and outbound phone calls, emails and other necessary communications with members and providers Clearly identify and act on customer needs to achieve satisfaction. Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls. Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services. Provide accurate and complete information using the tools provided Keep detailed written records of each telephone encounter during the call Adhere to all call center metrics as set forth by CMS regulation and call center leadership. Attempt to resolve the member's issue completely during the first phone call. Go above and beyond to provide exceptional customer service. EDUCATION and/or EXPERIENCE: 2+ years customer service experience Minimum 1+ years' experience with Medicare Advantage Health Plan experience. Excellent verbal and written communication skills including active listening and probing techniques. Ability to multi-tasks, time manage and prioritize. Ability to document information while on the phone with the member. Ability to build rapport with members Fluent in Spanish, Korean, Vietnamese, or Cantonese/Mandarin (verbal and written) BENEFITS: 401(k) Dental Insurance Health Insurance Life Insurance Vision Insurance Paid Time Off

One of our top clients are looking for a Private Client Associate to join their Private Client Services practice in Los Angeles. The PCS practice offers an opportunity to gain expertise in and advise on complex domestic and international tax, wealth transfer, and succession structures for high net worth and ultra-high net worth individuals and families while developing personal, often multi-generational relationships with clients and their trusted advisors. The ideal candidate will have: 3-9 years of experience with a strong interest in practicing in the Private Client Services industry Juris Doctor Qualified candidates must be admitted to the California bar The yearly salary range for this position is $220 000- $285 000 If you are interested in this position, and you meet the requirements of the role, please click 'apply now' to forward an up-to-date copy of your CV. Alternatively, if you would like to discuss this opportunity further, please contact Nikita Hari for a confidential discussion. Our advertisements use salary and experience as a guide only. Interlink Recruitment is an equal opportunities employer. *Please Note: Due to the high volume of applications we are currently receiving we are unable to contact applicants who have been unsuccessful.

Cust Serv Acct Adm I (SSO Division - Irvine, CA) /Essential Functions: Administers warranty and maintenance agreements for customer service accounts to achieve division business objectives and to meet customer performance expectations. Responsible for the direction and oversight of major and/or multiple customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing, and discounts, and ensures compliance with warranty or maintenance agreements. This senior position provides group leadership support as directed by the manager. SCOPE/SUPERVISION AND INTERACTION: _____ Has Direct Reports __X__ Does Not Have Direct Reports Responsibilities: Administers and/or provides oversight for specialized and/or major customer accounts of diverse scope and complexity in response to parts returned for service or replacement. Evaluates customer performance requirements, delivery schedules, and reviews estimates of material and labor costs. Provides mutually acceptable solutions to customer problems that impact cost or schedule. Negotiates complex requirements across multiple customers, products, and internal teams. Focuses on repair process and stock allocation issues to maximize customer service levels. May re-prioritize repair schedules to meet customer commitments. Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning invoices or billing discrepancies; research account histories to assist in collection activities. Approves or authorizes special price quotations and allowances, deductions, and adjustments on a case-by-case basis. Determines the need for amendments or extensions to warranty or service agreements. Determines when customer requested changes are out-of-scope. Confers with management regarding customer credits and precedent-setting decisions. Becomes the subject matter expert to be able to provide mentorship as part of the high performing team. Recommends actions by analyzing and interpreting records of present and past operations, trends, and costs. Analyzes proposed changes in methods and/or procedures. May provide input to customer service engineering regarding maintenance or return trends and perform other specialized assignments. Acts as the point of contact with the customer on assigned accounts. Coordinates customer visits, presentations, and/or audits. Maintains successful, long-term business relationships and contacts with high-level customer procurement employees. May have responsibility to coordinate and ensue coverage for aircraft-on-Ground/critical priority service. Applies and expected to lead continuous improvement initiatives to improve the efficiency of internal systems and processes within the division and/or with corporate and customer involvement. Recommends actions by analyzing and interpreting data and making comparative analyses. Analyzes proposed changes in methods. Maintains professional and technical knowledge by attending educational workshops, reviewing trade publications, and/or participating in professional associations such as the National Contract Management Association (NCMA). Ensures compliance with federal, state, and aerospace industry regulations (e.g., FAA); ensures adherence to requirements and advises management on needed actions. Provides leadership to others in customer support, a related function, or a business team. Acts as prime contact on high level projects. Establishes goals and objectives required to complete projects. Trains and mentors less experienced employees. Serves as a functional subject expert and resource. Shares specialized knowledge with others. Represents Company on specific projects. Contributes to team effort by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities (e.g., continuous improvement). Qualifications: Bachelor's degree (BA) in Business Administration and experience which has provided both theoretical and practical knowledge in the field. Demonstrated ability to perform the essential functions of the job typically acquired through six or more years of related experience in technical product support or contract administration. Thorough knowledge of warranty and maintenance agreements, industry practices, regulations, and policies. Knowledge of legal and regulatory requirements related to the aerospace industry and government procurement, if applicable. May require knowledge of international trade and export requirements. Maintains a thorough knowledge of Parker products and customers. Ability to effectively assess, lead, and implement continuous improvement in critical and/or high-impact areas. Proficient with standard business application software and specialized data analysis or materials systems (e.g., electronic data interface (EDI) or manufacturing resource planning (MRP) systems). Ability to work on a variety of problems of diverse scope and complexity where analysis and evaluation of various outcomes require tradeoffs; solve a wide range of difficult problems in imaginative and practical ways; evaluate alternative solutions that may require coordination across multiple teams. Ability to establish goals and objectives to complete projects. Ability to read, analyze, and interpret policies and contracts or agreements, and recommend changes to procedures. Ability to respond to significant inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to negotiate effectively to obtain best prices and terms on repairing, replacing, and delivering products and services. Ability to effectively communicate and present information to team members, team leaders, customers, and top management. Ability to effectively demonstrate team member competencies and participate in goal setting, performance feedback, and self-development activities.

About Us: Since 1976, Harbour has been synonymous with luxury outdoor furniture. Born in Australia and now based in the US, we're a global leader in luxury outdoor design. Provide excellent customer service and customer experience via live chat, email and phone. Handle customer inquiries and complaints, provide appropriate solutions within the expected timeline and follow up to ensure resolution Listen attentively to questions and concerns Interacting directly with the customer to get information on: Install timeline/details White Glove VS In Box Delivery Discerning customer expectations Work along with the Sales Team to set appropriate customer expectations Create cases for Claims- routing after approval Suggest products and services to clients based on their requests and needs Work with internal departments to resolve issues Report customer feedback and website issues to improve customer experience Stay up to date with new products and feature launches Review pending orders and specific customer request to ensure excellent customer service and customer experience Keep accurate and complete records of customer interactions and complaints Go the extra mile to ensure customer satisfaction Qualifications: 1+ years of Customer Service experience