What does a Customer Service Clerk do?
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Customer service clerk responsibilities
Here are examples of responsibilities from real customer service clerk resumes:
- Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
- Show excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
- Hone in on and strengthen problem solving, quick thinking, and math skills.
- Support RSA authentication service for remote customer using VPN access, with RSA token.
- Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
- Operate cash register, processing transactions with cash, credit card, debit, check, food stamp and WIC coupons.
- Organize and skillfully handle customer's perishable and non-perishable groceries.
- Operate POS register and memorize product codes and safety regulations.
- Skil at operating computerize cash register scanners and affiliate POS system.
- Maintain accuracy and efficiency in all activities, including cash handling and processing and ensure cleanliness and sanitation throughout the facility.
- Assist user's with Citrix and McKesson applications.
- Operate register to input money transactions (cash, debit, credit, ebt).
- Operate cash register and perform checkout procedures, including processing cash, EBT, food stamps, and checks.
- Provide friendly, courteous & efficient service to Walgreens customers.
- Make customers happy at walgreens is also part of the job.
Customer service clerk skills and personality traits
We calculated that 13% of Customer Service Clerks are proficient in Customer Service, Basic Math, and Front End. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Service Clerks that have these skills listed on their resume here:
- Customer Service, 13%
Resolved less-than-satisfactory customer service experiences.
- Basic Math, 12%
Perform basic mathematic functions to accurately reward customers with prizes.
- Front End, 11%
Assisted customer service manager and front end supervisor in organizing and implementing daily tasks.
- Math, 10%
Process chemical orders that require accurate math computation for chemical delivery.
- Cash Handling, 9%
Follow all cash handling procedures while giving every customer immediate and undivided attention.
- Customer Inquiries, 8%
Provided customer service via telephone or face-to-face by resolving customer inquiries, and directing patrons to appropriate management, when necessary.
Common skills that a customer service clerk uses to do their job include "customer service," "basic math," and "front end." You can find details on the most important customer service clerk responsibilities below.
Communication skills. To carry out their duties, the most important skill for a customer service clerk to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Customer service clerks often use communication skills in their day-to-day job, as shown by this real resume: "managed quality communication, customer support and account information for each customer. "
Customer-service skills. This is an important skill for customer service clerks to perform their duties. For an example of how customer service clerk responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a customer service clerk: "provide exceptional customer service by verifying and understanding customer's request, answering questions and offering assistance. ".
Interpersonal skills. customer service clerk responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "representatives should be able to create positive interactions with customers." This resume example shows what customer service clerks do with interpersonal skills on a typical day: "ensured customer satisfaction through interpersonal communication skills. "
Listening skills. A commonly-found skill in customer service clerk job descriptions, "listening skills" is essential to what customer service clerks do. Customer service clerk responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how customer service clerk duties rely on listening skills in this resume example: "listened to customer complaints and made them known to the upper management of the store. "
Patience. Lastly, "patience" is an important element of what a customer service clerk does. Customer service clerk responsibilities require this skill because "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example highlights how customer service clerk duties rely on this skill: "handle customer issues requiring patience and problem solving in a busy retail environment. "
The three companies that hire the most customer service clerks are:
- ShopRite Supermarkets Inc.
77 customer service clerks jobs
- Harris Teeter74 customer service clerks jobs
- Village Super Market Inc.42 customer service clerks jobs
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Compare different customer service clerks
Customer service clerk vs. Sales associate and customer service
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
There are some key differences in the responsibilities of each position. For example, customer service clerk responsibilities require skills like "basic math," "front end," "cash handling," and "customer returns." Meanwhile a typical sales associate and customer service has skills in areas such as "plumbing," "sales associates," "phone calls," and "booking." This difference in skills reveals the differences in what each career does.
Sales associate and customer services earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $30,394. On the other hand, customer service clerks are paid more in the retail industry with an average salary of $31,999.The education levels that sales associate and customer services earn slightly differ from customer service clerks. In particular, sales associate and customer services are 0.2% more likely to graduate with a Master's Degree than a customer service clerk. Additionally, they're 0.2% more likely to earn a Doctoral Degree.Customer service clerk vs. Associate customer service representative
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Each career also uses different skills, according to real customer service clerk resumes. While customer service clerk responsibilities can utilize skills like "basic math," "math," "cash handling," and "balers," associate customer service representatives use skills like "patients," "outbound calls," "customer calls," and "customer care."
Associate customer service representatives earn a higher average salary than customer service clerks. But associate customer service representatives earn the highest pay in the finance industry, with an average salary of $37,473. Additionally, customer service clerks earn the highest salaries in the retail with average pay of $31,999 annually.Average education levels between the two professions vary. Associate customer service representatives tend to reach similar levels of education than customer service clerks. In fact, they're 0.8% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Customer service clerk vs. Receptionist/customer service
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from customer service clerk resumes include skills like "basic math," "front end," "math," and "cash handling," whereas a receptionist/customer service is more likely to list skills in "phone calls," "data entry," "scheduling appointments," and "outbound calls. "
Receptionist/customer services earn the best pay in the manufacturing industry, where they command an average salary of $30,365. Customer service clerks earn the highest pay from the retail industry, with an average salary of $31,999.receptionist/customer services typically earn similar educational levels compared to customer service clerks. Specifically, they're 0.5% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Customer service clerk vs. Customer service retail associate
A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.
Types of customer service clerk
Updated January 8, 2025
