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Customer Service Desk Entry Level jobs

- 11401 Jobs
  • Customer Services Associate (Hiring Now)

    Chevron 4.8company rating

    Mill Valley, CA

    Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI#: 1548 Station Address: 301 Sir Francis Drake, Greenbrae CA, 94939 Job Expectations: Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures Follow federal law and company standards on carding customers for all age restricted products sold at the stations. Work professionally with vendors and contractors. Regular and punctual attendance is expected. Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. Actively promote store specials and other marketing programs. Cross-check price of delivered goods for accuracy. Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) May perform other duties as assigned by management. Requirement/Qualifications: Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. Strong attention to detail. Ability to handle challenging situations professionally and exercise exceptional judgement. Ability to work both independently and in team settings. Must possess required up-to-date food handling certificates, as required by law (in specific locations only). Cooking/Restaurant experience preferred Supervisor Responsibilities: This position has no supervisory responsibilities Travel: Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: Ability to stand and walk for long periods of time on hard and uneven surfaces. Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. Periodic exposure to all outdoor conditions during daylight hours. Moderate exposure to walk-in coolers and freezers at 34 F or lower. Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $18.75 - $19.75 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
    $18.8-19.8 hourly 2d ago
  • Call Center Associate

    California's Great America 4.1company rating

    Santa Clara, CA

    Earn $19.50-$20.50/hr. Joining our California's Great America team means you'll be responsible for assisting guests needs and providing guest service to the Cedar Fair standards. You'll also… Answer guests calls in the Call Center, while providing great guest service. Document and resolves guest conflict. Assist guests with park inquiries. Assist guests with lost and found items. Assist in reuniting lost parties and uses security assistance when necessary. Have additional opportunities to learn and expand your knowledge. Some of our amazing perks and benefits: Paid Training! FREE Uniforms! FREE Admission to California's Great America! FREE tickets for friends and family! 30% discounts on Food and 20% discounts on Merchandise! Employee-only RIDE nights, GAME nights and FREE FOOD events! Work with people from here, near and from all over the world! Responsibilities: California's Great America is the top destination for thrill-seekers and families alike and premiere entertainment with 100+ acres of FUN. We want YOU to join us in making people happy! As a member of our team, you'll… Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! Must be at least 18 years old Must have OPEN avaliability Availability to include weekdays, weekends, evenings, and holidays. People who love helping others and will support the needs of our guests and associates. Individuals with a passion and excitement about California's Great America.
    $19.5-20.5 hourly 2d ago
  • Merchandising Service Associate - Day-Weaverville,North Carolina

    Lowes 4.6company rating

    Asheville, NC

    Job DescriptionYour Impact at Lowe's As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If you want to build eye-catching displays and implement strategies that showcase in-demand products, you'll enjoy working with our Merchandising Services Team. How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Keep your weekends free with a set weekday schedule. * Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit **************************************** *Live Nursery MST Associates may be required to work weekend shifts. Your Day at Lowe's As a Merchandising Services Associate, you ensure our store's signage, pricing information, and displays are accurate so merchandise is easy to locate. You create product displays that are safe, clean, visually appealing, and easy for customers to access. While most of your time will be spent on activities that don't involve customer interaction, you may be expected to engage with customers when the opportunity arises. You'll be expected to listen to customers and answer questions, communicate product or warranty information, and assist in locating or handling merchandise. Key Responsibilities Complete merchandising resets and service-related projects according to Lowe's specifications and provide proof of completion for assigned tasks Verify buyback items and ensure they are pulled, prepped, and ready for shipping Update/validate wayfinding and product location signage, as well as digital maintenance of this information throughout the store Confirm product pricing information is clearly visible and replace any missing price labels Help drive add-on sales by staging clearance products, sorting products in proper locations, and ensuring displays are placed appropriately throughout the store Repair/replace damaged or missing items, including signage, merchandise and displays. Communicate project priorities, schedule, and needs with Merchandising Services Team and Manager Analyze metrics and provide feedback on project execution and in-store service to store, market, and corporate leaders Complete other duties as assigned Minimum Qualifications Read, write, and perform basic arithmetic (addition and subtraction) Ability to hear, listen, and to communicate verbally with others Utilize web-based computer programs to accomplish assigned tasks Ability to sit and stand for long periods of time Minimally lift 25lbs unassisted or over 25lbs with or without accommodation Preferred Qualifications Lowe's sales floor experience Experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays. Experience operating power equipment such as lifts, order pickers, and similar equipment Working knowledge of essential tools (e.g., hand tools, drills, saws, etc.) Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team. Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores. Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker. About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit ****************************************
    $24k-28k yearly est. 2d ago
  • Customer Support Specialist

    Aloha 4.4company rating

    McKinney, TX

    We're proud to say that Aloha has been on the INC 5000 list for five consecutive years (2020-2024) We're a leading SaaS health-tech company dedicated to providing innovative solutions that elevate the patient experience for healthcare providers. Our mission is to drive growth and advance innovation in the healthcare industry, and we're on the lookout for passionate and driven team members to join our awesome team. We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us? Starting Pay: $25/hour with performance-based increases up to $34/hour Please note this is an on-site position in our McKinney office Monday-Friday CLICK HERE to Meet our Team! Responsibilities & Requirements: As a Customer Support Specialist, you will provide top-shelf customer service to all clients, handle inbound/outbound calls, live chats, and emails, maintain account tasks and keep DETAILED records, and work with the Leadership team to share insights for efficiency, productivity, and improving our customer experience. Qualities for Success: You're a complex problem solver/outside-the-box thinker, especially with tech! Previous Customer Support experience. You love talking to people and are comfortable/personable on the phone You can be self-sufficient but you're also a team player You're an efficient and highly organized self-starter who thrives in challenging situations and FAST-paced environments You love feedback and you're always looking to reach new heights You're driven and the opportunity to grow outside your comfort zone excites you! What we're looking for: Salesforce experience SaaS or MedTech experience preferred but not required MUST have experience in a customer support or technical support capacity Previous Medical Office/Insurance Industry experience preferred but not required Perks Weekly In-House Chiropractic Care 4 Company Provided Lunches per week Regular Company Outings/Team Bonding Events Full Medical, Dental, and Vision Health Benefits Short-term disability Matching 401(k) up to 4% Flexible Vacation & Paid Time Off Do you have what it takes? Apply now! If you REALLY want to stand out, email Adam 3 reasons why you'd be a good fit. ************************ Review Wave provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $25-34 hourly 20d ago
  • Customer Service Specialist

    Stevendouglas 4.1company rating

    Lewisville, TX

    Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company. Key Responsibilities and Duties: Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues. Provides outstanding customer service to ensure service levels are achieved and exceeded. Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.). Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff. Documents customer feedback and complaints Same training schedule, Monday through Friday for 3-4 weeks, then nesting/shadowing will occur on site which can be anywhere between 2-3 weeks.
    $26k-33k yearly est. 5d ago
  • Customer Experience Associate

    Beach Riot LLC

    Newport Beach, CA

    · Handle all customer service emails, phone calls, text and chat · Ensure the customer experience is a positive and memorable journey from the time the order is placed through the time the order is received · Follow up on any issues and make sure problems are fully resolved in a timely manor · Check web order maintenance daily to make sure all web orders are processed · Run an open order report to ensure all web orders have been placed on pick at the warehouse · Check shipping status daily and follow up with the warehouse on any delays · Run reports in Full Circle and Shopify to make sure systems are speaking to each other properly · Come up with creative ways to enhance the customer experience · Implement a “client book” for VIP customers and offer those customers “white glove” service · Share relevant customer feedback with ecommerce team · Share any repetitive issues with Customer Experience manager and suggest implementing changes to resolve the issue · Process Returns QC, re-tag, re-package inventory Qualifications: · Full time · Excellent communication (written and verbal) and problem-solving skills · A passion for retail and helping customers · Strong sales skills · Detail oriented · Outgoing with the ability to build rapport with the customer · Flexibility in scheduling during peak times *Hourly rate range $22-$24 / hour *This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at a time at the sole discretion of the Employer
    $22-24 hourly 6d ago
  • Customer Service Specialist

    Aspen Manufacturing

    Humble, TX

    Aspen Manufacturing, LLC is a leading independent manufacturer of evaporator coils and air handlers for residential, manufactured housing, and light-commercial HVAC markets across the United States and Canada. Founded in 1975 and based in Humble, Texas, Aspen produces products under the Aspen and Airmark brands, sold through wholesalers and distributors. Aspen is committed to high-quality standards using state-of-the-art fabrication and assembly equipment and stringent quality checks. Role Description This is a full-time, on-site role for a Customer Service Specialist located in Humble, TX. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling phone inquiries, and assisting with customer service-related tasks. The specialist will also focus on enhancing the overall customer experience through attentive and efficient service. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Proficiency in Phone Etiquette and Customer Experience Excellent communication and interpersonal skills Problem-solving abilities and attention to detail Ability to work independently and as part of a team Experience using Enterprise Resource Program, Infor Syteline or similar Capable of managing multiple tasks simultaneously, with competence to move all forward with appropriate attention Desire to work in a fast-paced team environment Positive attitude and willingness to help where and when needed
    $26k-34k yearly est. 5d ago
  • Customer Service Specialist

    Quik Pick Express "A Custom Goods Company

    Carson, CA

    Quik Pick Express, LLC, a division of Custom Goods, is a leading provider of third-party logistics solutions in California. The company operates eight strategically located warehouses across the Los Angeles/Long Beach and Oakland corridors, offering over 750,000 sq. ft. of space. With a focus on sustainability and efficient services, Quik Pick Express serves a global network of customers in the transportation, warehousing, and logistics industry. Role Description This is a full-time on-site role for a Customer Service Specialist located in Carson, CA. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience on a day-to-day basis. Qualifications Customer Support and Customer Service skills Customer Satisfaction and Customer Experience skills Phone Etiquette Strong communication and problem-solving skills Experience in a customer-facing role Ability to handle high-volume calls and emails Knowledge of logistics and transportation industry is a plus Previous experience in a similar role
    $33k-43k yearly est. 4d ago
  • Customer Service Specialist

    Michelli Weighing & Measurement

    Hayward, CA

    The Customer Service Specialist is responsive, accurate, and helpful. Providing top-tier localized customer service. Serving as an information hub between manufacturers, customers, service and sales team members. A positive company brand representative and exemplify the Michelli values of integrity, initiative, teamwork, quality, leadership, accountability Performs general clerical and administration activities to support the overall operations of the company. Responsibilities Greet walk-in customers with a warm and positive attitude. Answer all incoming office calls and direct the calls to the appropriate department or person. Monitor incoming office emails General clerical activities Support sales and service field employees with administrative tasks Create vendor Purchase Orders for product sales from CRM Order Fulfillment Instructions (OFIs) Create and maintain the order book for product sales Generate invoices for all product sales and service orders, including all applicable fees Call customers to collect outstanding accounts receivable Invoice all work in a timely manner, in the period the work was completed Ensure company adherence to profit margin expectations Support new customer setup and credit application process Organize and maintain file system and other records Maintain internal documents to facilitate business processes For service and sales calls, gather information necessary to generate the orders. Compose and type routine correspondence. Organize and maintain file system and other records. Prepare outgoing mail and correspondence, including email and faxes. Attend training sessions as necessary relating to the job. Willing to assist other co-workers when available or time permits. If applicable: dispatch technicians and create work orders from incoming service calls Ship and receive equipment Skills Previous experience in customer support or call center environments is preferred. Proficient in data entry with attention to detail for accurate record keeping. Able to meet deadlines. Excellent verbal and written communication skills to convey information clearly. Ability to type efficiently while engaging with customers on calls or chats. Strong problem-solving skills to handle challenging situations effectively. A positive attitude and willingness to learn in a fast-paced environment.
    $33k-45k yearly est. 48d ago
  • Customer Support Representative - Full Cycle Order Processing Required

    Professional Alternatives 4.0company rating

    The Woodlands, TX

    Customer Support Representative - Contract to Hire Woodlands Area - 77380 to $35 with great experience and tenure! IN OFFICE role Full Cycle Order Processing Responsible for managing orders, customer account reconciliation, and customer setup and maintenance requests to provide 100% reliability and customer satisfaction Responsibilities: Overall management of customer orders in SAP Ensures customer PO's are received with accurate information and are saved to the document retention area. Interface with shipping clerks at each plant to confirm orders are loaded and shipped on schedule and communicate information to customers as required Communication with customers and shipping clerks any order changes in a timely and accurate manner. Communicate with relevant parties including internal and external contacts regarding customer order and billing issues Provide support to team during busy order or plant issue times to establish a cohesive teamwork environment Maintains accurate “Order Entry Notes” for assignment area including details of customers order patterns Effectively escalates customer issues to team lead in a timely manner Provides accurate and timely processing of month-end billing activities assigned Manages and coordinates order changes in relation to product allocation between plants as needed Manages open deliveries within the set targets of the department and coordinates with the shipping clerks and customers on notification of any changes Account Reconciliation & Issue Management: Assigns appropriate reason code in SAP for any invoice corrections. Responsible for entry of credit and debit requests to customers' accounts due to errors or customer requests according to department processes and company policies Liaise with the Finance, Sales, Supply Chain, and Customer Service for requested information and documentation needed in issue resolution Resolve complex customer issues in a professional and timely manner Support customer audit requests as requested Experience Needed for Success: 2+ years of full cycle order processing Excellent knowledge of Microsoft including Excel with Pivot Tables and Formulas Experience with ERP system HS diploma required with college degree preferred Great tenure
    $32k-40k yearly est. 5d ago
  • Marketing Customer Service

    Quantum Energy Solutions 3.7company rating

    Houston, TX

    Quantum Energy Solutions is focused on energy efficiency, helping commercial facilities reduce daily operational costs through wholesale electricity and natural gas operations. Our solutions are specifically tailored to meet the energy demand of businesses, leading to significant cost savings. Located in Houston, TX, Quantum Energy Solutions is dedicated to providing top-notch service and sustainable energy practices. Role Description This is a full-time on-site role located in Houston, TX, for a Marketing Customer Service position. The Marketing Customer Service representative will be responsible for providing excellent customer support to clients, ensuring customer satisfaction, managing phone calls, and enhancing the overall customer experience. This role requires effective communication with customers, resolving inquiries, and maintaining a high standard of service. Qualifications Customer Support and Customer Service skills Experience in ensuring Customer Satisfaction and enhancing Customer Experience Excellent Phone Etiquette skills Strong written and verbal communication skills Ability to work effectively on-site in a team environment Experience in the energy sector is a plus Bachelor's degree in Marketing, Business, or related field
    $24k-31k yearly est. 4d ago
  • Customer Service Representative (Construction Fence Distribution) - Fontana, CA

    Builders Fence Company, Inc. 3.7company rating

    Fontana, CA

    Ready to build your career with a stable industry leader? Join our Fontana, CA, branch as a Customer Service Representative and become part of a high-performing, team-oriented group at a 66-year-old, privately held fencing distribution company with an excellent reputation on the West Coast. We offer a competitive salary ($50,000-$60,000/year), a full benefits package, and a clear path to promotion into an Inside Sales Representative role for high performers. What You'll Do: Be the friendly, knowledgeable first point of contact for customers via phone, email, and in person. Assist customers with product inquiries, provide quotes, and process orders accurately for our construction fencing materials. Coordinate with our inside sales and operations teams to ensure smooth order fulfillment and customer satisfaction. Resolve customer questions or issues with a positive, solutions-focused approach, ensuring every customer feels valued. Support the inside sales team and actively learn our product line - preparing you to step into an Inside Sales role as you excel. What We Offer: Competitive Pay: $50,000-$60,000 per year (based on experience). Career Advancement: Clear path to promotion into an Inside Sales Representative role for high performers. We love to promote from within. Full Benefits Package: 401(k) with company match; Medical, Dental, Vision & Life Insurance; Voluntary Life and Disability coverage; Employee Assistance Program (EAP); and generous Paid Time Off (PTO). Team Culture: A high-performing, supportive, and team-oriented work environment. Our Fontana branch is proud of its teamwork, reliability, and exceptional customer service. Stable, Family-Owned Company: Join a 66-year-old family-owned company that values every team member. We have an outstanding reputation for excellence on the West Coast and a strong culture built on integrity and respect. What We're Looking For: Customer-Focused: You genuinely enjoy helping customers and will go the extra mile to ensure a great experience. Reliable & Positive: You are dependable, punctual, and bring a can-do attitude every day. You handle challenges with grace and are always willing to pitch in to help the team - no task is too small. Strong Communicator: You have excellent communication and interpersonal skills. Bilingual (English/Spanish) is strongly preferred to serve our diverse customer base. Eager to Learn: You take initiative and are excited to learn our products and processes. (Prior customer service experience and basic computer skills are a plus.) About Us: For 66 years, our family-owned fencing distribution company has been a trusted name on the West Coast. We take pride in our close-knit team, high-quality products, and exceptional customer service. When you join us, you become part of a family that works together to deliver the best for our customers and each other. Ready to join a team that values your dedication and helps you grow? If you're a reliable, customer-focused professional seeking a long-term career opportunity, we'd love to hear from you. Apply today and take the next step in your career!
    $50k-60k yearly 46d ago
  • Customer Service Representative

    Mojo 4.4company rating

    Dallas, TX

    In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. Tasks and Responsibilities: ● Support the Customer Service Center by performing tasks assigned by the Customer Success Manager ● Provide first level support to customers ● Resolve issues effectively, escalating as needed ● Greet customers with a professional and welcoming manner ● Speak to as many customers as possible daily ● Monitor and track recurring customer issues ● Update customer accounts ● Offer upgrade paths or new services to new and existing customers ● Support the Customer Success Manager as needed Requirements: ● Demonstrate experience utilising computers ● Ability to troubleshoot and effectively ● Clear communication with peers ● Must think independently with an attention to detail ● Track and monitor tasks to completion ● Must be team oriented and maintain a professional demeanor at all times ● Enjoy helping and speaking with customers ● Excellent customer service and communication skills ● Must have a collaborative approach and positive attitude Please submit your to apply!
    $29k-36k yearly est. 20d ago
  • Customer Service Representative

    Specialized Recruiting Group-Irvine, Ca

    Irvine, CA

    Specialized Recruiting Group, Irvine is seeking a Customer Service Representative for the consumer goods division of a Global Fortune 500 company: One of the largest and most admired companies in the world. This is a long-term, full-time, on-site contract opportunity based in the Irvine, CA area. Starting compensation is $22.00 to $23.00/hour. Responsibilities General customer service support for end users and the company sales team Processing inbound calls from internal and external customers Researching information requests Scheduling delivery and service appointments Data entry Requirements Previous customer service experience preferable (e.g. food service, retail, call center) Excellent English communication skills (spoken and written) College degree a benefit but not mandatory Self-motivated, able to maintain focus without close supervision Professional, positive and friendly personality Intermediate Word, Excel and Outlook ability At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.
    $22-23 hourly 7d ago
  • Certified Fingerprint Roller - Mailroom & CSR

    Postscan Mail

    San Francisco, CA

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Office address: 447 Sutter St., San Francisco, CA 94108 Employment is contingent on obtaining CA DOJ Finger Rolling Certification Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Aid with mail room operations such as packaging, shipping and receiving mail Assist with walk in fingerprinting servicing clients and other duties as assigned. Requirements and Skills Proven work experience as a customer service rep or sales support associate Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Job Type: Full-time Pay: $19.00 - $21.00 per hour Expected hours: 40 per week Work Location: In person REQUIRED
    $19-21 hourly 10d ago
  • CSR - Bike Technical Support

    Ride1Up

    San Diego, CA

    Ride1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. This is a unique opportunity for a customer support professional to join a fun, fast paced industry while gaining valuable e-commerce operations experience. Please note this is not a remote position and this position also requires experience in the bike industry. The CSR - Bike Tech Support will report to the Customer Support Manager and will have important customer facing responsibilities. The Bike Tech must have strong bicycle experience and possess strong problem solving abilities using our online customer support portal. They will be identifying customer needs, troubleshooting potential issues, and provide solutions to customer inquires. Additionally, this Specialist will help contribute best practices and customer support articles to improve the consumer experience. Candidates must be able to work independently in a remote team environment which includes high volume emails, Slack messaging, and Zoom calls. Strong bicycle experience required. Electric bicycle experience preferred. Candidates must be able to work in a fast paced work environment which includes high volume emails, Slack messaging, and Zoom calls. The ideal candidate will have the ability to build a team, train staff and develop an engaging team culture. BENEFITS! High demand, high growth industry Discounts on electric bikes Potential to gain value e-commerce operations experience Responsibilities Remote diagnose warranty cases and provide proper recommendations Provide product recommendations and highlight brand benefits via phone and emails. Provide customer support via email and phone utilizing our Customer Support Portal (Freshdesk) Manage customer change orders including cancellations, refunds, and order modifications Update customers with production and shipping timelines Ad-hoc requests as needed Qualifications Strong bicycle knowledge (Electric bicycle experience preferred) Ability to problem solve and communicate directly with customers Comfortable answering phone inquiries for 8 hours Customer service experience Fast typing (50+ WPM) w/ comfort managing high volume email inboxes Experience with Freshdesk or Zendesk Experience with e-commerce and WordPress a plus
    $31k-41k yearly est. 22d ago
  • Customer Service Representative

    Innospec Inc. 4.5company rating

    Salisbury, NC

    The Customer Care Representative effectively and efficiently manages Customer Care responsibilities. Essential Functions Answer phones and direct customers to correct contact and/or assist them. Serve as secondary point of contract for customer accounts that require 24/7 availability/support. This is a minimum of 5 week requirement per year Receive and verify customer purchase orders, then enter them into the ERP system Maintain proactive communication with customers, keeping them informed about their order status to foster strong business relationships and ensure customer satisfaction Participate in weekly sales calls to escalate customer issues to the business Continually update the ERP system with current customers and contact information. On-board and set up new accounts in the ERP system Resolve issues promptly and professionally Coordinate transport, including hazardous and non-hazardous products, with carriers for both bulk and packaged goods Work with freight and logistics coordinators to arrange air, hot-shot and/or export orders Coordinate product collection and dispatch readiness with planning/manufacturing and warehouses Collaborate closely with the sales force to enhance customer satisfaction Liaise with technical team to ensure chemical compatibility and assist with customer inquiries Accompany Sales Managers on customer visits as needed, contributing a customer care perspective to discussions. Work with the finance department to resolve billing and invoice issues Record and address all customer complaints Adhere to company processes, procedures, and compliance protocols. Prepare and issue documentation (COA, SDS, PDS, etc.) according to customer requirements Manage customer inventories and plan timely and cost-effective deliveries for both Innospec and customers Available for after hour assistance as needed Provide after-hours assistance and cover on-call phone shifts as required Role Requirements Excellent communication skills, both verbal and written Strong attention to detail, problem solving and decision-making skills Proficiency in technology, such as ERP system, Microsoft software, CRM tools, communication platforms, etc. Commitment to continuous learning and professional development Effective conflict resolution skills Strong work ethic, organization, and time management skills In-office presence required 3-5 days per week. Management of logistics to delivery Master Data Management including Customer Information and Pricing Representing Innospec on customer related calls
    $25k-33k yearly est. 11d ago
  • Customer Service Representative

    Rowley Company 4.2company rating

    Dallas, TX

    Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine. The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers. Responsibilities: Provide excellent customer service in an outgoing, courteous, friendly and professional manner Process product sales orders for customers via phone, fax or email Assist customers in locating items in the sales catalog and/or website Assist customers with product knowledge or technical assistance Assist customers in tracking sales order shipments Assist customers with account information and process credit card payments Requierments: Must be able to clearly speak and write in English Spanish speaking/writing skills are a plus* Must be polite, friendly and outgoing Must have excellent phone etiquette and people skills Must be able to work together, as a team, as well as independently Ability to follow through with questions from customers Ability to fax/email instructions and/or other document requests to customers Must possess strong computer and typing skills Education/Experience Required: Prior customer service experience is a must Prior sales experience is helpful Prior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful
    $26k-32k yearly est. 4d ago
  • P&C Insurance Service Specialist

    Prismhr 3.5company rating

    Dallas, TX

    Our client is a high-volume, fast-paced insurance office that needs a Customer Success Representative who values attention to detail, analysis, follow-through and keeping a well-oiled machine running. This Customer Success Representative position requires an analytical, straightforward person who enjoys technical work and can communicate with different types of people. This is a long-term career position with opportunities for growth within the company. Customer Success Representative Job Responsibilities: • Answers a high volume of phone calls daily. • Processes changes to active policies. • Provides efficient and effective 5-star customer service. • Enters client data into insurance quoting systems, keeping data accurate. • Obtains underwriting approval by completing insurance applications for coverage and gathering required documentation. Ideal candidates will possess the following: • 3+ years of Customer Service Experience in the Insurance Industry, preferably in an independent agency. • Property and Casualty license • Meticulous and able to carefully review insurance policies and contracts to ensure accuracy and compliance with established processes. • Capable of analyzing insurance data, identifying potential risks, and providing appropriate solutions • Customer-focused and able to address client concerns, answer questions, and provide insight and solutions effectively. • Processed-oriented and able to follow established workflows while also contributing to process improvements when necessary. • Excellent communication skills • Well-organized with good follow-through to completion • Proficient in Microsoft Outlook, Excel, and Word. Proficient in Adobe Reader/Acrobat. Able to adapt and learn new, web-based, computer software programs.
    $61k-84k yearly est. 47d ago
  • Constituent Services Intake Representative

    City of San Antonio 4.4company rating

    San Antonio, TX

    HOW TO APPLY: Email a Cover Letter and Resume to Ryan Salts (*************************) Office of Councilwoman Dr. Sukh Kaur - San Antonio City Council District 1 Constituent Services Intake Representative - Salary ($37,440.00 - $61,817.34 Annually) Position Location: In-Person, 8507 McCullough Ave, STE A7, San Antonio, Texas This role is not a remote position, all applicants must be willing to commit to in-person work in a professional office setting. HOW TO APPLY: Email a Cover Letter and Resume to Ryan Salts (*************************) Role Summary The Constituent Services Intake Representative is the first point of contact for residents reaching out to the District 1 Office. This role is responsible for logging constituent inquiries, tracking service requests, and following up with City departments to ensure timely resolution. The ideal candidate is skilled in customer service, de-escalation, and passionate about delivering responsive, empathetic service to the diverse residents of District 1. This position is generally the first point of contact for a constituent connecting with the District 1 office and leaving a positive first impression is an imperative. Key Responsibilities Receive, log, and manage incoming constituent service requests via phone, email, in-person visits, or 311 referrals. Use the City's constituent management systems (CRM tools, case tracking spreadsheets, etc.) to maintain up-to-date records and ensure cases are followed through to resolution. Respond to residents with clear, timely, and empathetic updates on the status of their concerns. Coordinate with internal office staff and relevant City departments to ensure prompt attention to service issues. Support junior and senior staff in maintaining case status reports and responding to high-volume periods. Assist in identifying recurring issues or trends that may require strategic office attention or follow-up. Occasionally attend community meetings, outreach events, or site visits to better understand and document constituent concerns. Provide general office support as needed, including helping triage emails, calls, and walk-ins. Preferred Qualifications: Friendly, professional, and patient communicator-especially with residents experiencing frustration. Detail-oriented and organized; follows up consistently and thoroughly. Tech-literate and comfortable using CRM systems, spreadsheets, and email platforms. Quick learner with a commitment to public service and a genuine desire to help. Team player, adaptable, and willing to support staff across functions as needed. Bilingual (English/Spanish) strongly preferred. Minimum Job Requirements: High School Diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency). Additional Information: This position is at-will and subject to termination at any time. Employment is contingent on background check and pre-employment drug testing. Official transcripts and relevant certifications may be required during onboarding. Evening and weekend availability may be occasionally required for community events or meetings. Working conditions are primarily in an office setting but may include occasional travel for site visits or public meetings. HOW TO APPLY: Email a Cover Letter and Resume to Ryan Salts (*************************)
    $37.4k-61.8k yearly 8d ago

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