Customer Service Representative Jobs in Atlanta, GA

Immediate need for a talented Call center rep (Claims). This is a 05+months contract opportunity with long-term potential and is located in Atlanta, GA (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-73190 Pay Range: $21 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Staff will log into phone queue, answer calls from providers, retrieve voicemails, and review reports for any provider & member follow-up calls that need to be conducted. Team members will review prior authorizations to confirm the site of care is appropriate and redirect members to alternative servicing providers when needed based on policy. This will require phone outreach to providers and members. Performance expectations will be based on the quality of customer services to members & providers, site of care review process, and number of successful contacts. Key Requirements and Technology Experience: Key Skills; Pharmacy Call center Claims Knowledge of health care, managed care, Medicare or Medicaid preferred. Claims billing/coding knowledge preferred. Customer service experience High School Diploma or equivalent Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Customer Service Representative (CSR) - Printing Industry Specialist Are you an experienced problem solver in the printing industry with a passion for customer service? Join our team at IPCOMM, a leading printing company serving government and private clients, where attention to detail and industry expertise are paramount. We're seeking a dedicated Customer Service Representative (CSR) with a solid background in printing or related fields to bridge client needs with our production team. Key Responsibilities: Serve as the primary point of contact for clients, managing requests, and ensuring timely and clear communication. Coordinate closely with our production team to meet job specifications, deadlines, and quality standards unique to the printing industry. Provide accurate quotes, manage orders, and ensure high levels of customer satisfaction throughout the project lifecycle. Proactively handle client issues, track orders, and deliver effective solutions. Maintain precise records of client interactions, job specifications, and billing details. Qualifications: Must have: Experience in customer service specifically within the printing or related industry. Strong communication and organizational skills with the ability to juggle multiple projects and tight deadlines. In-depth familiarity with printing processes, terminology, and industry-specific challenges. Experience with government contracts and compliance is a plus. Why Join Us? Be part of a team that values quality, client satisfaction, and industry expertise. Competitive salary and benefits package. Opportunities for growth in a dynamic, fast-paced environment. Job Type: Full-time Pay: $16.00 - $24.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift: Morning shift Experience: Printing Industries: 3 years (Required) Ability to Commute: Decatur, GA 30035 (Required) Ability to Relocate: Decatur, GA 30035: Relocate before starting work (Required) Work Location: In person

Insight Global is seeking a Technical Customer Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected. 2+ years of experience in a high volume, fast-paced inbound call environment Experience with resolving technical issues virtually (hardware, software, networking, etc.) Customer service skills with clear and concise communication Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.) Plusses: Fluent in Spanish Experience working with POS systems or terminal devices Experience in the financial or payment services industry Compensation: $20/HR - $22/HR Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Coord-Business Fin Ops Responsibilities: Ability to support all functions handled in the Business Finance Operations Team (BFO), including RYLs and Retail RYLs and Profile Creation/Updates. Complete various transactions utilizing Client systems including EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource. Ability to research issues to analyze business situations and provide recommendations incorporating both customer and compliance point of view. Ability to navigate in Work Flow Manager (WFM) in relation to all functions of the Business Finance Operations (BFO). Ensure documents received when processing requests are compliant with BFO and Client compliance requirements prior to completion. Troubleshoot and cross-reference WFM requests based on information provided to ensure resolution. Ability to adapt to performance measurements for functions being handled in Business Finance Operations (BFO). Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed. Review, research and take action on customer inquiries related to their employer discount program; resolving automation errors, escalation support and auditing functions. Interface with BGCO, Sales Team, Information Systems, Marketing, Legal and other Business Partners to ensure compliance with process/procedures. Review, research and take action in response to customer inquiries related to employer discount program; which includes resolving automation errors, escalation support, and auditing functions. Qualifications: Preferred: Bachelor's degree or Minimum 3 years of customer service experience required Multiple systems knowledge (ECPD, ACSS, WFM) Excellent analytical & problem solving skills Strong interpersonal skills Excellent organizational and time management skills Professional verbal and written communication skills Strong commitment of Quality Assurance Ability to handle multiple tasks Proficient in Microsoft Office products (Excel, Word, and PowerPoint) Knowledge/Experience in a high volume, production environment Excellent customer focus skills Business Hours of operation, Monday - Friday 7:00 am - 7:00 pm, subject to change based on business needs. Ideally, candidate will also have: One or more years of Business to Business experience Multiple systems knowledge (ECPD, ACSS, WFM) Demonstrated flexibility to business changes that may impact your core responsibilities. Proven ability to be well organized, detail-oriented and able to complete repetitive tasks accurately. Demonstrated strong, independent decision-making skills based on documented guidelines and procedures Demonstrated ability to read, comprehend and adapt to process and procedural changes with ease. Proven ability to work independently in a fast-paced, rapidly changing environment, with limited oversight. Demonstrated flexibility to business changes that may impact your core responsibilities. Strong mathematical and statistical skills About the team: The Business Finance Operations (BFO) team is a wireless finance operations group responsible for ensuring that business and government channel activities adhere to Client's standards and guidelines. The team audits business channel activities and transactions, creates and maintains wireless customer profiles in ECPD, oversees promotional offers and discounts, applies and maintains wireless tax exemption status, and manages business channel OCCs. The BFO works closely with Client Business Group (VBG) operations teams and VBG customers. Note: Replacement posting for VZGTJP00056918 HYBRID: Tuesday and Wednesday the first three weeks of the month and two flex days for eight in-office days. No other locations being considered. Targeted Years of Experience: 3 to 5 years Daily attendance for this assignment is required with exception of Client specified Holidays. If pre-planned vacation or PTO, please do not apply. Training will be provided and it is crucial to the success of this project. The potential contractors should understand professionalism and their commitment to success, is a requirement in the training environment and on the floor once they complete training. Hybrid Schedule Model - Minimum 8 business days to be worked office monthly. Pay Range: $20 - $22hr on w2 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Applicant will be working in a fast-paced State Farm Agency. We are looking for someone who can handle a multitude of different jobs. This is a great opportunity for a highly motivated, multi-tasking individual who enjoys serving the public! Benefits: $20/hour + Bonus $500 Sign on bonus 401K (With Match) Group medical Growth potential / Opportunity for Advancement Responsibilities: Answering phones Processing Payments Making coverage recommendations and changes Answering client questions Running errands and supporting office Qualifications: Outgoing and personable Good attitude Hardworking and self-motivated Highly organized Trustworthy, dependable, ethical Good communication skills *We are located in Roswell GA. You will need to be within a 40 minute commute to our office. Apply to join our team today!

DLRdmv™ creates and deploys innovative Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv provides an exciting, entrepreneurial work environment for individuals interested in being a part of a growing company that is fully committed to serving its customers. Job Overview The Customer Experience Specialist plays an integral role in the success of DLRdmv and our DLR50 software product. The Specialist will execute out of state title and registration applications that have been submitted by our automobile dealership clients to ensure everything is accurate and meets the applicable state requirements. This position will report to the DLR50 Operations Manager. Responsibilities and Duties Examine documents for accuracy Communicate clearly and in a timely manner with field and department team members with any information or documents needed. Make accurate corrections when needed. Report habitual errors to manager. Work diligently and accurately to meet personal and team goals. Qualifications A minimum of a High School Diploma or equivalent is required. Quality writing and communication skills. Attention to detail. Ability to work independently. Ability to maintain high level of confidentiality. Knowledge of Microsoft Systems

Bilingual Customer Service Representative (Parts) Job Description: RESPONSIBLE FOR: Serve as a primary point of contact for customer inquiries, requests, and transactions. Assist Customers will parts identification, CONSITE and GOM navigation and the use of other systems. Assist with new dealer onboarding training via teams and other communication. Communicate effectively with freight forwarders to ensure timely delivery and manage documentation including SLI and CI. Handle documentation tasks including SLI and CI to facilitate smooth shipment processes. Ensure compliance with all relevant regulations and guidelines for international shipments. Monitor MD and EO orders daily for the assigned customers. Ensure all MD and EO orders are processed in a timely manner per our policy. Update customers on the status of any MD orders. Report any data, shipping, or warehouse issues that arise that would prevent MD and EO orders from processing. Follow up on any back orders with procurement and update customers frequently. Monitor Stock orders as needed and ensure all orders are allocated to physical or inbound inventory. Review supersessions and IC2s to determine alternative parts for customer orders. Monitor and respond to CRM cases/backlog and phone calls from LATAM Dealers in a timely manner. Participate in weekly/monthly meetings to discuss Dealer concerns, updated forecasting, and critical issues. Support the team with tasks related to parts return and shipment discrepancies. Other duties as assigned Key Skills / Characteristics Bilingual (preferred; English and Spanish) Proficiency in root cause analysis and problem-solving skills Ability to operate well under pressure Sense of Urgency Positive attitude and disposition Customer First focused approach and willingness for direct internal/external communication Strong focus on and attention to detail Effective communication in a multi-cultural environment setting. Team player with a positive attitude who displays willingness to assist in any circumstance. Microsoft Office suite with Excel skills. Excellent Communciation Skills Key KPIs Call logs Discrepancy list CRM case management Customer Communication Team development FORUMS (NETWORK OF INTERACTION) External: Dealer CEO, VP, Service Manager, Parts Manager CPD Internal: All other departments REQUIRED KNOWLEDGE & EXPERIENCE High School diploma 5+ years of Customer Service Experience

YouDecide.com, a leader in the Voluntary Benefit industry, is hiring a customer support position in their call center . We are looking for someone with an outgoing and friendly personality, exceptional customer service skills, attention to detail, someone who is self-motivated with great time management, ability to multi-task and problem-solve. Prior experience in Property & Casualty is preferred but not required. Looking for candidates with the following skill set: Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Computer literacy Willingness to become Property & Casualty licensed Dependable This position is in an inbound call center assisting our member base. Position is Monday through Friday with standard business hours. This is a full time position with excellent benefits. This will turn in to a hybrid position, with some remote and in office work, after a 60-90 day training period.

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric

As a Customer Representative, the individual is responsible for handling a range of complex service interactions that require one to quickly assess, clarify, and analyze the customer's needs. The types of interactions range from handling account inquiries including billing or order issues, website navigation, order entry, resolution of complaints, while doing so in a manner that reduces customer effort and promotes a positive customer experience. The person in this role is responsible for the documentation of customer queries and performing monitoring activities for each customer case until resolution. The channels of service one may be handling include phone, email, and/or self-service. The individual should be able to work within a structured environment, while demonstrating flexibility and initiative to establish and achieve individual professional goals. Within BIAH Quality Standards, handle service interaction, regardless of type or channel, in a manner that reduces Customer Effort. -Anticipate Customer Needs and meet those needs through Upselling, Cross Selling of products, and/or services, including support and direction on use of online account management tool. -Execute needed follow-up through various communication channels such as, outbound calls, emails, in accordance with BIAH Standards. -Accommodate special customer requests and rectify customer complaints, with good judgment and decision-making skills while balancing the needs of BI AH. -Resolve inquiries related to marketing programs, product, price, and order status information within established processes and procedures -Acquire and maintain understanding of processes, procedures, and the systems used for support. -Document each interaction information on each interaction, so the information can be shared throughout BIAH Communicates day-to-day work status updates within the team. -Works cooperatively to find common ground across a diverse team to achieve mutual and independent goals. Skills Basic level of job-related knowledge and department goals and strategies -Demonstrates strong competence in maneuvering BI's customer platform and systems. -Exhibits great proficiency in multi-tasking and ensuring each customer interaction is handled with a high quality of care. -Demonstrates great adaptability skills; adjusts easily to changes in processes and procedures Customer Care. Adapts existing processes to current method of task completion and may make recommendations; identifies opportunities for improving one's work environment. Excellent written and verbal communication skills Strong interpersonal skills with ability to work in a close team environment. Must be able to work within a number of software applications including Microsoft, call center, and custom programs Key dimensions include initiative, resilience, prioritization, and organization, time management, ability to multi-task and develop solutions. Animal/Veterinary experience is a plus. Customer experience focus Ability to learn and comprehend abstract, complex, and technical information. Salesforce/SAP is a plus. Education Bachelor's degree from an accredited institution is preferred. HS diploma is required

D. Ward Insurance Agency is a family owned and operated Independent Insurance Agency established in 1988. We specialize in helping small business owners and families select the right policy for commercial, home, auto or life insurance. Our experienced agents assist clients in understanding their policies and make buying insurance online simple. We are proud to collaborate with insurance carriers that have been providing coverage since the 1800s, ensuring that our clients receive knowledgeable and reliable service. Located in Acworth, GA, we strive to make the insurance buying process smooth and stress-free. Role Description This is a part-time, on-site role for an Insurance Commercial Lines Customer Service Representative located in Acworth, GA. The Customer Service Representative will handle day-to-day tasks including managing customer accounts, assisting with policy inquiries, providing exceptional customer service, processing renewals, and supporting sales activities. The individual in this role will help clients understand their insurance options and ensure their satisfaction throughout the process. Qualifications Customer Service and Communication skills Experience in Insurance Account Management and Sales skills Excellent written and verbal communication skills Strong attention to detail and organizational skills Ability to work collaboratively in a team environment Proficiency with insurance software and Microsoft Office Suite Bachelor's degree in Business, Finance, or a related field is a plus Apply for the position today by sending your resume to ******************. Part Time Pay Range: $30 to $40 per hour

About Us We are Cyclomedica - bringing light into nuclear imaging since 1986. We have paved the way with nuclear medicine solutions in Australia and around the globe. From innovation, development to clinical practice applications - we are the world leaders in functional lung ventilation imaging with our proprietary technology: Technegas . Created and manufactured in Australia our flagship product Technegas has revolutionised diagnostic lung imaging and today transform the lives of millions of patients in 66 countries around the world. Following U.S. FDA approval, we are proud to bring this innovative technology to the U.S. market, expanding our mission to redefine excellence in nuclear medicine. Join us as we continue to shape the future of nuclear medicine. About the Role This role will be responsible for providing a wide range of Cyclomedica customer service and support / coordination of activities for the Sales, Service, Operations, Clinical Applications, and Administration teams within Cyclomedica. It is a part-time position, approximately 20 hours per week. Key Responsibilities Customer Service • Work collaboratively with our customers, the sales, service, administrative and company team. • Work cross functionally with the head office and global teams as required. • Deal with incoming customer enquiries. • Assisting the sales | service | administration team with daily administration activities. • Assist in preparation of customer proposals | agreements | tenders and manage regular follow up with customers • Manage | assist in the processing of customer orders - processing | order placement with suppliers | order status | stock receiving | dispatching | invoicing and shipping documentation (local and global). • Communicating internally important feedback from customers. • Assist in coordinating, responding and steering queries from customers relating to our products and services. • Distribution and follow up of customer information | notifications. • Assist with trade show preparation including managing inventory and coordinating shipments to / from shows • Assist in reporting monthly sales tasks, active proposals, open | back orders to the sale team • Assist in installation planning | co ordination Admin • Maintain and update accurate customer records | licenses | CRM systems. • General administration duties. • Assist in Executive Team Support including Management meeting preparation | coordination | contract | document | report management | file administration | communication | events/conferences • Record keeping | filing • Supporting the sales team with general operations to help reach the team's objectives. Finance and Accounting • Assist in overseeing the entering and processing details • Assist in the sales and purchase order processes both locally • Reconciliation support and assistance as required • Accounts Receivables as required • System inventory receipt as required Required Qualifications and Experience • Advanced computer skills and knowledge of MS office • Knowledge of Pipedrive a plus • Exposure to an office administration environment • Knowledge of clerical and administrative procedures and systems • Knowledge of principles and practices of basic office management • Exceptional communication skills - written and verbal • Flexible and adaptable, open to change • Ability to demonstrate tenacity and resilience and maintain drive and focus in the face of challenges or setbacks • Proactively seek solutions, showing persistence in problem-solving and a commitment to achieving objectives • Ability to prioritise, plan and organise • Problem solving ability • Information gathering and information monitoring • Attention to detail and accuracy • Ability to work collaboratively as part of a team Why join our team? • Rare opportunity to join a company that manufactures both drug and medical devices • Competitive and attractive salary package • Professional development opportunities • Be part of an inspired and talented team • Company culture that values respect, collaboration, innovation and ethics We are committed to providing products, services and solutions that improve clinical outcomes every day. If you feel the same - we would welcome your application!

Are you passionate about delivering exceptional customer service and ensuring seamless operations? Jackson and Coker is looking for a Customer Care Coordinator to join the team! In this role, you will help the customer care team ensure that all provider information (physicians and advanced practitioners) is thoroughly reviewed and accurately processed. This coordinator will be responsible for data entry, mapping, and other pre-screening responsibilities. If you are detail-oriented, have a knack for data management, and enjoy problem-solving, this is the perfect opportunity for you to contribute to a smooth customer experience! Additional Details: Pre-populates CVs and contractor information received into the company database or client applications. Pulls and uploads contractor verifications. Reaches out to contractors' offices by phone to collect missing contractor information. Works with the contractor or group by phone, email, or mail regarding tasks as assigned. Assists and develops contact sheets for the contractor's previous work history, insurance coverage, and any other additional information required. Clearly communicates updates on tasks assigned to customer care associates and leadership. Supports customer care projects as assigned by the leadership team. Here's Why The Atlanta Journal-Constitution Ranks Jackson and Coker A Top 10 Mid-Sized Workplace: Career longevity Jackson and Coker is a nationally known and highly respected, industry-leading organization known for quality and service with a strong national and local presence. You will be working in an industry that will withstand the test of time in a prestigious field. State-of-the-art facilities Our beautiful corporate headquarters is equipped with a gym including exercise classes and a personal training staff, full-length pool and locker rooms with a sauna and steam room; several onsite restaurants at 25% off for associates; Starbucks; miniature golf course and game room; nail salon; dry cleaning and car wash services. Associates enjoy the convenience of our onsite health clinic where they as well as their families can be seen by a Physician or a Nurse Practitioner at no cost and receive free prescriptions. Our childcare and virtual learning support is a huge bonus to our associates with growing families. All associates are eligible for an array of benefits including medical, dental, vision, disability and life insurance to name a few. We also have a company sponsored 401K plan with company matching funds. Training In-depth orientation and ongoing training will prepare you to succeed in this key role. Culture Associate-led philanthropic committees support the causes important to our associates. Associate Networking Groups including the People of Color, Women's and PRIDE Networks. We are a mission-focused company that celebrates diversity and is committed to creating an inclusive environment for all of our associates. Requirements: Excellent customer service and organizational skills. Must be able to work under pressure and sustain a fast paced work environment. Building trust and respect with partners by consistently exceeding quality expectations. Ability to multitask and have a strong sense of urgency and time management skills. Work independently and collaboratively as a team player. Able to shift focus and direction quickly. Clearly communicate issues to management. Strong verbal and written communication skills. Knowledge of Microsoft Word, Excel and Outlook. Bachelor's degree preferred and/or relevant experience. Credentialing or physician licensing experience preferred. Privileging/enrollment experience preferred. EEO Statement Jackson and Coker is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

NOTE: THE IDEAL CANDIDATE IS AN EXPERIENCED CRAFTER WHO IS COMFORTABLE TALKING TO CONSUMERS ABOUT CRAFTING, PLAID PRODUCTS ETC. THE IDEAL CANDIDATE MUST BE AN EXPERIENCED CRAFTER. WHEN SUBMITYTING YOUR RESUME, PLEASE INCLUDE A COPY OF YOUR RECENT CRAFT PORTFOLIO. Company Description Plaid Enterprises, Inc. is a leading manufacturer of creative do-it-yourself products and is located in Norcross, GA. Our dedication to innovation in product design and meeting the ever-changing needs of consumers has made the Plaid family of products among the most recognized and desired brands worldwide. Notable brands in Plaid's portfolio include FolkArt , Gallery Glass , One Stroke™, and Mod Podge . Role Description This is a full-time on-site role for a Consumer Affairs, Customer Service Representative. The Customer Service Representative will be responsible for delivering excellent customer service, resolving customer issues, managing customer satisfaction, and providing support for customers. The Customer Service Representative will be responsible for handling phone calls, emails and social media messages from consumers. 2025 CONSUMER AFFAIRS JOB DESCRIPTION HOURS 8:00-5:00 POSITION TITLE: CONSUMER AFFAIRS REPRESENTATIVE WORKS: IN OFFICE DEPARTMENT: CONSUMER AFFAIRS/ CUSTOMER SERVICE PRIMARY FUNCTION: WORK DIRECTLY WITH CONSUMERS TO ASSUAGE CONCERNS OR PROBLEMS THEY MAY HAVE WITH A PLAID ITEM OR SERVICE. INTERACT WITH CONSUMERS AND CONNECTING THEM WITH PLAID'S PRODUCTS. NINTEY PERCENT OF CONSUMER AFFAIRS EMAILS AND CALLS ARE TECHNICAL SUPPORT QUESTIONS ON HOW TO USE PLAID PRODUCTS. AREAS OF RESPONSIBILITY: ◙ RECORD AND RESPOND TO CUSTOMER FEEDBACK VIA EMAIL, PHONE OR SNAIL MAIL, FOR ACTIONABLE IMPROVEMENTS THAT COULD BE MADE TO IMPROVE CUSTOMER EXPERIENCE. ◙ IDENTIFY CUSTOMERS' NEEDS, CLARIFY INFORMATION, RESEARCH ISSUE AND PROVIDE SOLUTIONS ◙ PROVIDE ONGOING FEEDBACK AND FLOW INFORMATION BETWEEN PRODUCT MANAGERS, MARKETING & CUSTOMER SERVICE DEPARTMENTS. ◙ PROVIDE TECHNICAL PRODUCT SUPPORT AND ADVICE TO CONSUMERS VIA EMAIL, OR PHONE REGARDING PRODUCT USE AND/OR PROPER PRODUCT APPLICATION, AS WELL AS PROVIDE POSSIBLE FIXES FOR CONSUMER ERRORS IN APPLICATION ◙ MAINTAIN LOGS OF PRODUCT ISSUES AND CHECK REQUESTS ◙ PROVIDE ASSISTANCE ON IN HOUSE PROJECTS, SUCH AS PRODUCT TESTING, PACKAGING, ADDITION OF ADDENDUMS AS REQUESTED, ◙ RESOLVE A DIVERSE RANGE OF ISSUES INVOLVING CONSUMERS, AND (SOMETIMES RETAILERS) INCLUDING GENERAL QUESTIONS AND PROBLEMS INVOLVING PRICING, PRODUCT USAGE AND CARE, PRODUCT AVAILABILITY, INVENTORY, TRANSPORTATION AND PRODUCT DELIVERY ◙ PROVIDE REQUESTED PRODUCT SAFETY INFORMATION (SDS/MSDS) TO SAFETY OFFICERS IN ASSISTED LIVING, ADULT DAY-CARE, PRISONS, SCHOOLS, CHURCHES, LIBRARIES FOR COMPLIANCE. ◙ PROVIDE FEEDBACK AND SUGGESTIONS ON PROVIDING INFORMATION FOR CLEARER UNDERSTANDING BY END USERS. ◙ PROVIDE EXCELLENT CONSUMER SATISFACTION TO INSURE BOTH CUSTOMER LOYALTY AND TO PREVENT ESCALATION. ◙ PROVIDE PRODUCT WARRANTY COMPLIANCE DIRECT TO CONSUMER AS WELL AS TO RETAILER VIA CUSTOMER SERVICE DEPARTMENT. ◙ RESPOND TO CONSUMER QUESTIONS WHEN POSTED VIA RETAILERS WEBSITES (AMAZON'S REVIEW BOX. WALMART AND TARGET VIA BAZAAR VOICE). TOOLS USED FOR PRODUCT REVIEWS. ◙ PROVIDE PRODUCT SUPPORT TO ALL PLAID PRODUCTS BY LEARNING, EXPERIENCING AND GATHERING EVERY BIT OF AVAILABLE INFORMATION ON SAID PRODUCTS. REQUIREMENTS: MUST BE AN EXPERIENCED CRAFTER, THE END USER RELIES ON OUR KNOWLEDGE TO HELP PREVIOUS EXPERIENCE IN CUSTOMER SUPPORT ROLE MUST HAVE IMPECCABLE PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING ABILITY TO MULTI-TASK, SET PRIORITIES AND MANAGE TIME EFFECTIVLEY ABLE TO RESPOND TO A CONSUMER'S NEEDS WITH EFFECTIVENESS.

“Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow.” - NK Chaudhary, founder Jaipur living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings. Headquartered in a northwestern suburb of Atlanta, Jaipur Living designs, manufactures, and distributes rugs and other textiles through its extensive network of high-end interior designers and design firms, national retailers, and third-party ecommerce partners. The company continues to grow rapidly, experiencing double-digit annual growth every year for the past decade. This growth can be attributed to the care Jaipur Living puts not only in their customers, but their employees as well. Employees at Jaipur Living are encouraged to collaborate, think independently, and stretch the creative process to develop new ways of marketing and distributing their products around the world. In August 2022, the company opened a new studio adjacent to its headquarters that, at over 17,000 square feet, functions as a communal space for design professionals to visit to experience Jaipur Living's products. The studio encapsules not only our beautiful product but also ways Jaipur makes lives beautiful through The Jaipur Rugs Foundation. What we do for our team members: Give competitive benefits and salaries. Provide a professional and friendly work environment. Maintain a modern, sleek facility, which complements our attitudes and desires. Create opportunities for growth inside the company. Give access to an on-site basketball court and gym complete with a yoga studio and showers. Encourage employees to collaborate over an organic community garden. Our Values Empowerment • Inclusiveness • Responsibility • Progressive Learn more about our company story here: **************************************************** The Jaipur Rugs Foundation Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful. Learn more about the Jaipur Rugs Foundation here: *************************** Overview We are adding a highly motivated and energetic Customer Success Specialist to our team. At Jaipur Living, our Customer Success Specialists help our company thrive and grow by not just maintaining but improving our customer's experience in this ever-evolving industry. Our client base consists of many different distributers from boutiques to major retailers, so it is important for our Customer Success Specialists to be adaptable and have excellent communication skills. Essential Duties & Responsibilities: Directly assist our sales team by managing the customer experience for a territory, along with answering inbound calls, emails, and possibly live chats. Act as a brand ambassador and knowledge source when it comes to our values, product, policies, and procedures. Provide customers with positive interactions by fulfilling their needs and answering questions timely and accurately. Work cross-functionally with the Distribution Center, Accounting, Sales, and Planning teams to fulfill customer requests and resolve order issues both professionally and in accordance with the Customer Success department standards. Master our internal operating systems to effectively manage open orders and ensure timely release to the Distribution Center for shipping. Communicate quickly and effectively with customers and team members. Skills & Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 2-4 years of B2B/corporate customer service experience Exceptional time management, organizational, multi-tasking, and follow-up skills Excellent communication and interpersonal skills with the ability to collaborate effectively across teams. Exhibit strong professional business acumen with effective communication and the ability to build and maintain customer relationships Strong problem-solving skills with the ability to handle complex customer inquiries independently Experience with Microsoft Office (specifically Outlook, Word, and Excel) Proficiency in navigating and utilizing ERP systems and cloud-based business solutions Hands-on experience using Salesforce or a similar CRM platform is preferred but not required Call-center experience is a plus! Physical Requirements: Remaining in a seated position for long periods of time Standing is to remain on one's feet in an upright position without moving about The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period Lifting and transporting items that could weight up to 25 pounds Entering text or data into a computer by means of a traditional keyboard Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone Clarity of vision to see computer screens and workspace Employment at Jaipur is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.

Ultimate Staffing is looking for experienced and personable customer account representatives for a thriving client company in Buford, GA. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood. *Fully onsite in Buford, GA *Pay range $19-$19.50 *Immediate Start Duties and Responsibilities Answer all questions, calls and emails in a timely manner Demonstrates the skills and product knowledge required to perform job functions. Knowledge and use of electronic catalog and website. Ability to navigate AS400 Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner. Support Customer Care Operations from our dealers and team members Check order status/electronic orders Process credits, return authorizations and factory charge backs. Submit changes or cancellations on orders Research and resolve customer inquiries Initiate freight claims Schedule factory drops Update customer experience center with relevant inquiries Assists customers in showroom as needed Participates in Literature Room inventory/order literature Monitor stock levels Other duties as assigned Requirements Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals Previous experience with AS400 is preferred, but not required 1-2 years minimum as a customer account representative in a retail setting preferred- this is not a call center Education High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

We are a retirement and financial planning firm based in Atlanta. As a registered investment adviser, we work with high net-worth individuals, families, and institutions. We are looking for an experienced and versatile Experienced Client Service Associate to support our advisors, our clients, and our continued growth. In addition to having a strong working knowledge of industry software, systems and processes, you are exceptionally organized, have amazing attention to detail, and are committed to delivering a smooth and confidence-inspiring experience for our clients with every interaction. Whether it's completing paperwork and tasks, onboarding new clients, handling service requests, scheduling or preparing for meetings, you tackle it with a service heart and an accuracy and efficiency that can't be beaten. You will be instrumental in ensuring our clients receive the highest level of service and support. With your astute industry knowledge, you not only know the differences between accounts such as trusts, IRA vs ROTH, and qualified vs nonqualified, but you also know what steps are needed to process them appropriately. You are tech savvy, an adopter of change, and willing to go above and beyond when it's needed. You are naturally curious and capable of identifying efficiency gaps and executing on improvement. Responsibilities & Activities Communicate, process, and follow up with clients on various client service items, including general questions, applications, withdrawal requests, beneficiary changes, etc. following all to completion Coordinate with advisors and clients to complete and process new account paperwork, transfers, contributions, and keep client accounts in good standing Interface with custodians to complete new account applications and various account maintenance items, process cash and securities transactions, follow up as needed Assume cashiering function with custodians, ensuring accurate and efficient financial transaction processing Update and maintain client status and information within CRM and all internal systems and reports Prepare, organize, coordinate, and maintain all client paperwork Monitor and streamline workflows for client service and business operations tasks Deliver superior client service - troubleshoot problems and serve as liaison between advisors and clients Schedule client meetings, maintain calendar, and coordinate scheduling internally and externally; monitor client meeting frequency Communicate with the custodian (Schwab) and external partners Follow, manage, and monitor task list, effectively prioritizing time-sensitive requests or issues Manage mailing lists; oversee the creation, maintenance, and segmentation of mailing lists to ensure accurate and effective communication with clients Prepare, package, and ensure timely mailing of letters, packages, and other materials to clients Knowledge, Skills, & Abilities Bachelor's degree preferred 1+ years' experience in the financial services industry with a concentration in securities and investment operations Familiar with Orion, Eclipse, Schwab and industry-specific CRM platforms preferred Advanced Microsoft Office skills Excellent communication skills and a sense of urgency Can-do attitude, enthusiastic, and a strong aptitude for learning The ability to effectively prioritize workloads and complete tasks within well-defined guidelines and time constraints is essential Organizational skills and attention to detail are critical given the nature of paperwork, processes, and work, upon which both clients and the advisory depend This person is an intelligent, analytical thinker with the ability to draw on a range of resources to ensure a high-quality outcome across the position's responsibilities Uncompromising integrity Intellectual curiosity about technology and awareness of current trends Superior initiative and ability to maintain high levels of personal accountability Capacity for independence and self-motivation in a high-volume environment Strong work ethic, deadline-focused, and positive attitude Collaborative team player who believes in relentless customer satisfaction

TalentWealth Recruiting, a boutique financial services recruiting firm, is recruiting for an exciting opportunity. An independent financial advisory practice located in Peachtree Corners, GA is hiring an experienced Registered Client Service Associate professional on their growing team. The ideal candidate will have a strong background in the financial services industry and will be responsible for managing client interactions, processing documentation, and improving operational workflows. Key Responsibilities: Client Interaction: o Interact daily with prospective and existing clients via phone and in-person, handling inquiries and providing quotes. o Service less active accounts as needed to maintain strong client relationships. Documentation Management: o Research client and security information using the back office system. o Process and follow up on client documentation to ensure proper maintenance of accounts. o Prepare letters, forms, and spreadsheets to assist in servicing existing clients and prospecting for new clients. Record Keeping: o Create and maintain organized records and files in compliance with firm and industry requirements. o Ensure that all required client paperwork is current and adheres to regulations. Database Maintenance and Reporting: o Maintain databases and create reports using portfolio software programs to support decision-making. Process Improvement: o Evaluate and streamline office processes to enhance efficiency and effectiveness. o Implement best practices and innovative solutions to improve client service and operational workflows. Office Administration: o Oversee the procurement of office supplies and ensure an organized and well- stocked office environment. o Coordinate facility and maintenance issues, ensuring compliance with company policies and procedures. Cross-Training and Team Support: o Participate in cross-training and assist with other operational functions as required. o Perform other duties and responsibilities as assigned. Qualifications: Bachelor's degree highly preferred Minimum of 3 years of experience in the financial services industry. Series 7 and Series 66 licenses preferred, or the ability to obtain Excellent organizational and time management abilities with the capacity to manage multiple tasks and deadlines in a fast-paced environment. Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels, both orally and in writing. Proficient in Microsoft Office Suite and office management software. Strong leadership, problem-solving, and decision-making skills. High attention to detail and ability to multitask effectively.

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