Customer Service Representative Jobs in El Paso, TX

Our company is seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and promoting customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. **Duties:** * The primary duties and responsibilities of the Customer Service Representative include: - Handling inbound and outbound calls to assist customers with inquiries and concerns. - Providing product information, processing orders, and resolving customer complaints. - Conducting data entry tasks accurately and efficiently. - Demonstrating excellent phone etiquette and communication skills. - Analyzing customer needs to offer appropriate solutions. - Upselling products or services to increase sales revenue. **Requirements:** * The successful candidate should possess the following qualifications: - Previous experience in customer service or a related field is preferred. - Strong analytical skills to understand customer requirements and provide effective solutions. - Ability to maintain professionalism and positive attitude under pressure. Join our team today as a Customer Service Representative and contribute to our commitment to delivering exceptional service to our valued customers. Grow your career with us as we strive for excellence in customer satisfaction. Job Type: Full-time Contract Pay: $15.00 per hour

Credit Solutions of Lexington, KY is seeking to hire a full-time Bilingual/Spanish speaking Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply today! Customer Service Representatives enjoy a competitive wage plus benefits! Our benefits include paid time off, holiday pay, company-paid life insurance, a 401k plan, health benefits, vision, and dental benefits. Additionally, we offer flexible schedules, multiple opportunities to participate in and support charitable organizations, and monthly employee activities and recognition. ABOUT CREDIT SOLUTIONS Founded in 2003, Credit Solutions provides tailored Extended Business Office (EBO) Solutions as well as a full range of Bad Debt Recovery and Account Resolution service throughout the United States. With a pledge of excellence, we strive to allocate the best resources, giving our talented staff of professionals the best tools in order to achieve the best results for our clientele. What employees say about Credit Solutions: "What I've enjoyed most in working at Credit Solutions, aside from the wonderful team I work with, is I am learning to help someone else change or reevaluate their mindset to overcome their own personal and financial obstacles that otherwise may have remained in their way." - Alicia R. At Credit Solutions, we believe that our employees are our most valuable asset. In fact, we attribute our success as a company on our ability to recruit, hire, and maintain a positive and productive workforce. A happy employee is a productive employee and our benefits reflect how much we care. Additionally, we provide numerous employee appreciation activities and a referral bonus program. Join our dynamic team and find out why our employees voted us the "Best Call Centers to Work For in 2018-2024"! A DAY IN THE LIFE AS A HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE As a Healthcare Customer Service Representative, you are the cornerstone of our organization and the first point of contact for our patients. This is why we give our Customer Service Representatives the training needed to help patients navigate the billing process and resolve their outstanding balances. Over the phone, you actively listen to patients and assist them in resolving their medical balances by negotiating and collecting payments. Your empathetic nature and ability to quickly resolve problems while remaining positive is essential to your success. And, when challenging situations arise, you continue to offer excellent customer service as you resolve their billing issues. The knowledge that you've helped someone in their time of need is truly rewarding and the best part of your job. QUALIFICATIONS High school diploma or equivalent Previous customer service experience Experience in healthcare billing and finance Understanding of HIPAA Ability to learn new software quickly Do you have a desire to help others and make a difference in the community? Are you a team player? Do you have professional communication skills? Can you provide great customer service over the phone? Are you an empathetic active listener? Do you have a positive can-do attitude? If so, you may be perfect for this position! WORK SCHEDULE Our Healthcare Customer Service Representatives enjoy flexibility through three schedule options: M-F 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, and 9:00 am - 6:00 pm. ARE YOU READY TO JOIN OUR TEAM? If you have experience in customer service and healthcare billing and finance and feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Bilingual Customer Service Representative Terms: Full-time Bilingual Certification Required At Time Of Interview Pay: $18/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities * Assist customers with issues and concerns they are experiencing during the use of the product and/or service * Document call-related information for auditing and reporting purposes * Maintain and update customer information as necessary * Upsell current customers on new or enhanced services

As our Merchant Retention Specialist, you'll work directly with merchants who are at risk of canceling and help them find value in SumUp's products again. Your goal is to resolve concerns, rebuild trust, and ensure long-term merchant success. What you'll do Manage inbound cancellation calls and retention cases, guiding merchants through personalized solutions to reduce churn. Proactively reach out to merchants flagged for inactivity, dissatisfaction, or NPS concerns-rebuilding confidence through training, troubleshooting, and re-onboarding. Maintain a daily workflow of 45+ outbound calls and 10+ resolution activities, while keeping your churn queue below 20. Reverse 6+ "awaiting cancellation" accounts per month and conduct 40+ one-on-one merchant trainings per month. Keep discounts under 6% and one-time credits under 60%, preserving revenue while resolving concerns. Surface churn trends, customer feedback, and recurring issues to help influence upstream improvements across product, CX, and sales. You'll be great for this position if You have 1-3 years of experience in customer retention, account management, or sales-ideally in a high-volume or merchant-facing environment. You're calm under pressure and skilled in objection handling, de-escalation, and building trust through conversation. You're proficient in CRM tools (especially Salesforce) and familiar with POS or payment processing systems. You thrive in fast-paced environments, juggling multiple cases and calls while meeting daily KPIs. You're empathetic, solution-oriented, and passionate about helping small businesses succeed. You take ownership of your work, adapt quickly to change, and communicate clearly with both merchants and internal teams. Demonstrate strong accuracy and precision while being able to work efficiency. Compensation: Compensation will be finalized based on the candidate's experience and location Benefits & More: 22 days vacation days & 8 sick days plus 11 paid holidays 401(K) employer match and Paid Parental leave Sabbatical after every 3 years of employment We're a truly global team of 3200+ people from 60+ countries, working to help small businesses across 3 continents. Medical, Dental and Vision benefits About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognize that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring a Customer Service Representative to help grow our company and ensure our mission is achieved! Thіѕ rоlе іѕ а wоrk-frоm-hоmе роѕіtіоn аnd you must reside within a 60-mile radius of El Paso, Texas. Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business. YOU ARE: A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease-to-own experience you have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call to ensure that our customer's needs are met. While every call varies the goal of providing a world-class experience is the same. OUR DAY-TO-DAY: * Responsible for in-bound and out-bound calls * Provide top tier support and service to our customers THE DETAILS: * Start Date: Monday, Jul y, 2025 * Virtual Training: 4 weeks Full Time/mandatory - Monday-Friday 8:00AM-5:00PM * Full Time Shifts After Training: 11:30AM-8:00PM * Saturdays and/or Sundays Required: 10:30AM-7:00PM * Compensation: $14.25/HR YOU'LL BRING: * Customer Service with impeccable interpersonal skills * Excellent verbal and written communication skills * Computer & typing literacy/proficiency, working with multiple software applications/screens simultaneously * Phone Experience in a customer service/call center environment preferred * High school Diploma or GED equivalent, must also be 18 years or older WE OFFER: * Competitive Compensation * Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave * Company Matched 401k * Paid Time Off + Paid Holidays + Paid Volunteer Time * Diversity Alliance Resource Groups * Employee Stock Purchase Program * Tuition Reimbursement * Charitable Gift Matching * Job Required Equipment & Services Will Be Provided Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now! The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required. All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances, and we plan to launch a 401k retirement plan in the future. Due to our growth, great career advancement opportunities are available too! For immediate consideration, please complete our employment application. We look forward to hearing from you!

Provides comprehensive support for Medicare Advantage (MAPD and DSNP) Members and Providers by addressing complex inquiries related to benefits, authorizations, membership, and contracts. Conducts Member outreach for wellness activities, handles enrollment concerns, and supports all call center operations. Serves as a key resource for resolving Medicare-specific issues to ensure exceptional service and regulatory compliance. Assists with carrying out all call center activities and supports with other departments within El Paso Health (EPH) as necessary. Works rotating hybrid shifts (remote/in-office) to include weekends during Medicare enrollment period (October 1st - March 31st). Shifts will be scheduled within the hours of 8am to 8pm. Skills 1. Excellent bi-lingual oral/written skills in English and Spanish. 2. Processes excellent customer service and communication skills. 3. Possesses excellent interpersonal skills. 4. Strong knowledge of Microsoft Office programs. 5. Computer awareness and willingness to learn data entry required. 6. Ability to performs the basic functions or arithmetic; add, subtract, multiply, and divide all units of measure. 7. Ability to read, write, and speak at all intermediate level, demonstrating good oral and written communication skills as well as attention detail. Work Experience Two years of call center experience is required. Knowledge of Medicare Advantage and/or DSNP plans preferred. Experience using management information systems to track Member and Provider interactions is required. Strong familiarity and exposure to Medicare, Medicaid, CHIP, or Third-Party Administration and/or social service system required with the ability to meet call center performance expectations. License/Registration/Certification None. Education and Training High school diploma or equivalent is required. Associate's degree in healthcare administration or related field is preferred.

Date posted: 05/30/2025 Requisition Number: 2025-55381 Business unit: Marketing Location: El Paso, Texas Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time SIB120 Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $26.19/hour or $54,471 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply). JOB SUMMARY Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services. MAJOR DUTIES AND RESPONSIBILITIES * Actively and consistently support all efforts to simplify and enhance the customer experience. * Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions. * Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques. * Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc. * Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities. * Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function. * Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers. * Acquire and demonstrate thorough knowledge of competitors' pricing, packaging and products in an effort to discuss side by side comparisons of Charter's and competitors' products and services. * Promote and communicate current marketing campaigns and promotions. * Work with other departments, as necessary, to resolve customer issues. * Perform other duties as required by supervisor. REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge * Ability to read, write, speak and understand English * Ability to communicate with customers and colleagues in a clear, straight forward and professional manner * Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals * Demonstrated computer and consumer electronics skills * Ability to use personal computer and appropriate software applications to include billing system and other role-related tools * Effective verbal and written communication skills * Effective organizational skills * Ability to prioritize and organize effectively * Ability to show judgment and initiative and to accomplish job duties * Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) * Ability to perform job at workstation for prolonged periods of time * Ability to work variable hours; may include weekends, holidays, and split days off Required Education High school diploma or equivalent PREFERRED QUALIFICATIONS Preferred Related Work Experience and Number of Years Call center sales experience preferred - 2 WORKING CONDITIONS Office environment SIB120 2025-55381 2025 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. Apply Now Email Job

Job DescriptionBenefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Call Center Representative or in a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

div class="col-md-7 job-content min_height_300 vega-col-6" div class="margin_bottom_20" test-id="**********" div class="margin_bottom_20" p class="MsoNormal" style="margin-bottom:0in;line-height:normal;vertical-align:baseline;"span style="color:rgb(36,36,36);font-family:'Segoe UI', sans-serif;font-size:11.5pt;"Veterans Engineering is seeking Tier 1 Call Center Representatives to support a Department of Veterans Affairs (VA) call center that serves as the initial point of contact for veterans seeking information and assistance. Here's a detailed job description tailored for such a position:/span/pp class="MsoNormal"span style="font-size:11.5pt;line-height:107%;font-family:'Segoe UI', sans-serif;color:#242424;"br/bspan Positions in these locations: /span/bspan El Paso, TX; Barbourville, KY and Bossier City, LA/spanbr/br/bspan/span/b/span/pp class="MsoNormal"bspan style="font-size:11.5pt;line-height:107%;font-family:'Segoe UI', sans-serif;color:rgb(36,36,36);"Job Summary:/span/bspan style="font-size:11.5pt;line-height:107%;font-family:'Segoe UI', sans-serif;color:#242424;"br/span As a Tier 1 Call Center Representative, you will provide essential support to veterans, addressing inquiries, resolving issues, and guiding them through various VA programs and benefits. This role demands a high level of compassion, efficiency, and dedication to ensuring veterans receive the support and information they need./spanbr/br/bspan Key Responsibilities:/span/bbr/span1. Handle Incoming Calls: /spanbr/span- Answer incoming calls promptly and professionally./spanbr/span- Identify the caller's needs and provide first-contact resolution whenever possible./spanbr/span- Escalate complex issues to appropriate Tier 2 support staff or specialized departments./spanbr/br/span2. Information Provision: /spanbr/span- Provide accurate and up-to-date information regarding VA benefits, programs, and services such as healthcare, disability, education, and pension./spanbr/span- Assist veterans in navigating the VA's systems and websites./spanbr/br/span3. Documentation:/spanbr/span- Accurately log all interactions in the VA's CRM system./spanbr/span- Ensure confidentiality and security of veteran's personal information./spanbr/br/span4. Follow-up./spanbr/span- Conduct follow-up calls when necessary to ensure resolution or to provide additional information./spanbr/span- Coordinate with other departments to address specific veteran concerns./spanbr/br/span5. Feedback Collection:/spanbr/span- Collect feedback from veterans to improve service delivery./spanbr/span- Participate in training and development sessions to enhance knowledge and skills./spanbr/br/bspan Requirements:/span/bbr/span- Education: High school diploma or equivalent required. Associate degree or higher preferred./spanbr/span- Experience: Previous experience in a call center or customer service environment preferred. - Experience in healthcare, government, or military-related fields is a plus./spanbr/span- Skills/spanbr/span- Excellent communication and interpersonal skills./spanbr/span- Strong problem-solving abilities and attention to detail./spanbr/span- Ability to handle stressful situations with patience and professionalism./spanbr/span- Proficient in Microsoft Office and call center equipment/software./spanbr/span- Empathetic and compassionate demeanor./spanbr/span- High ethical standards and respect for confidentiality./spanbr/br/bspan Work Environment:/span/bbr/span- Fast-paced call center environment./spanbr/span- Requires sitting and wearing a headset for extended periods./spanbr/br/bspan Benefits:/span/bbr/span- Health, dental, and vision insurance/spanbr/span- Retirement plan/spanbr/span- Paid time off/spanbr//span/pp class="MsoNormal"span style="font-size:11.5pt;line-height:107%;font-family:'Segoe UI', sans-serif;color:#242424;"b style="color:rgb(41,47,72);font-size:12px;"span style="font-size:11.5pt;line-height:107%;font-family:'Segoe UI', sans-serif;color:rgb(36,36,36);"Closing Statement:/span/b/span/pp class="MsoNormal"span style="font-size:11.5pt;line-height:107%;font-family:'Segoe UI', sans-serif;color:#242424;" span Join our team and make a difference in the lives of veterans every day. We are committed to fostering an inclusive and supportive environment where you can develop your skills and grow your career./span/span/p /divp/p /div div class="border_top eee font_12 padding_10 padding_left_0 padding_right_0" a class="vega-default-link" href="********************************************* class="icon-briefcase"/ispan class="padding_left_5" test-id="556872905"View all jobs at this company/span/a /div /div

We are seeking a Medical Call Center Representative to provide high-quality scheduling and customer support for multiple outpatient clinics. The ideal candidate will demonstrate excellent communication, attention to detail, and the ability to thrive in a fast-paced healthcare environment. RESPONSIBILITIES AND DUTIES: Provide scheduling support for multiple outpatient clinics. Obtain and enter demographic and insurance coverage information. Verify and update patient information, ensuring all events are documented in the patient's electronic medical record in accordance with departmental requirements. Protect the financial integrity of the organization by discussing insurance eligibility, payment options, and screening for financial assistance when appropriate. Proactively contact patients to follow up on missed appointments or remind them of upcoming visits. Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction, compliance with treatment plans, or adherence to follow-up care instructions. Utilize professional and timely problem-solving skills to connect the caller with appropriate staff and/or services for concerns outside the representative's scope. Develop and maintain knowledge of the full range of services offered by the clinics and departments supported. Assist in gathering information and maintaining the department's Contact Center database. Ensure the confidentiality of all patients, applications, records, and information received, maintaining adherence to all HIPAA standards of privacy and confidentiality. Respond to patient complaints and concerns in a professional manner, escalating when appropriate. Collaborate across all healthcare teams to facilitate and ensure a positive and seamless patient experience. Participate in training and professional development activities to stay current on healthcare industry trends and best practices. Consistently meet established performance metrics and goals as determined by clinical operations leadership. Adhere to all organizational policies, procedures, and practices. Demonstrate and uphold core values such as Service, Respect, Accountability, Integrity, Advancement, and Teamwork. Perform all other duties as assigned. REQUIRED QUALIFICATIONS: High school diploma or GED. One (1) year of customer service, multi-line call agent, and/or call center experience. Minimum of one (1) year of experience with insurance authorizations in a healthcare setting. Experience in a healthcare environment preferred. PREFERRED QUALIFICATIONS: Excellent communication (written and verbal) and interpersonal skills. Demonstrated ability to respond to inquiries and concerns effectively, professionally, and in a timely manner. Previous experience in a healthcare call center. Previous experience performing complex patient scheduling. Knowledge of basic medical terminology. Experience with Electronic Health Record (EHR) systems or healthcare scheduling software. Bilingual in English and Spanish ADDITIONAL INFORMATION: Applicants may be subject to a background check. * A pre-employment drug screening is required as a condition of employment. *A conviction does not automatically disqualify you from employment. We will consider factors such as your age at the time, the timing and nature of the offense, its seriousness, and any rehabilitation efforts when determining your suitability for the role. Sparrow Company, Executive Search and Staffing is an Equal Opportunity Employer.

We are looking for tenacious, self-motivated individuals that are well-versed in a customer-oriented environment and have a flawless reputation for putting the customer first. The mission of our Entry Level Customer Representative is to educate potential customers and donors about the non-profits that we work with and raise their respective profiles in the local community. We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals. What are your day-to-day responsibilities as an Entry Level Customer Representative: Deliver an exceptional customer experience - ask questions to understand the customer's core values and encourage open communication and honesty Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness Track and process brand awareness initiatives, and de-escalate customer complaints to increase customer satisfaction Maintain a broad working knowledge of our charity partners, outreach programs and goals Participate in daily in office training sessions, networking opportunities, and conferences to review and discuss customer satisfaction targets areas for improvement within the customer experience, develop sales techniques, and streamline customer support. Perform other duties as assigned by Senior Management What skills are we looking for in an Entry Level Customer Representative: Empathy, patience, and consistency. When you are an Entry Level Customer Service Manager, you are fully aware that you will help and work with multiple personalities. You must be able to confidently manage all types of customers and scenarios with understanding and the same level of service every time. Adaptability. The best part about working in a people-centric career is no day is ever the same. However, that means you need to be able to roll with the punches, walk into challenges with open arms, and handle surprises with a sense of humor. Clear communication. You say what you mean and mean what you say. It is essential to our charity partners' core mission. Use authentically positive language, stay engaged, and never walk away without confirming the customer is satisfied with their experience.

Job Description La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures. Non-exempt $15.35 Job Summary: Familiar with LCDF protocols, policies and procedures. Responsible for professionally responding to all clinical, administrative or access inquires. The Representative is responsible for a large volume of calls in regards to patient care needs. Representative will be scheduling in a timely matter, answering calls, requesting refills and referrals, while keeping the company’s core values in mind. Core Values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work. Location: Sunland Park Core Competencies: Excellent communication skills both verbal and written. Excellent PC skills. Strong typing and Internet navigation skills required. Strong Communication and customer service skills. Organization and coordinating skills the ability to multi-task and handle multiple priorities and changes with professionalism. Ability to work in a high volume, high pressure, deadline-oriented environment Ability to work independently and as a contributing team member Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar. Strong listening skills. Strong problem solving skills and has the ability to multi-task. Consistent in attendance and stable work history Proven ability to provide customer service Detail oriented Previous customer service or call center experience is preferred. Job Requirements: High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position. Must pass a criminal background check; maintain a current driver’s license, current automobile insurance, and maintain a clean driving record. Bilingual English/Spanish preferred Benefits: · Health Insurance - PPO · Dental Insurance · Vision Insurance · 401(K) with employer matching · Life and AD&D Insurance · Short Term Disability · Long Term Disability · Supplement Life Insurance · Paid Time Off (PTO) · Holidays (9) · Education Reimbursement · Cafeteria Plan · Employee Assistance Program · Travel Reimbursement 09-03-679-02 #INDEL Powered by JazzHR V2vqFIRnrf

Join our team to support our non-profit initiatives by assisting donors through excellent customer service. Your role will be crucial in helping us achieve our mission and making a difference in the community. If you are self-motivated and thrive in a dynamic environment, this is the perfect role for you. Pledge Drive Support Agents work for our clients provide phone-based support to receive donations, document accounts, and sometimes make transfers. We believe that customer success is at the heart of our growth. If you're eager to join a remote team that values innovation, customer-centricity, and commitment to excellence, apply now and embark on an exciting customer success journey with us! Click here to apply Requirements Personal Computer (Mac computers not be accepted) High Speed Internet Phone Service with a smart phone Valid photo ID Secluded space in your home away from noise such as children, pets, construction, or other background noises. A genuine passion for helping and connecting with people Outstanding verbal and written communication skills Ability to multitask and problem-solve in a fast-paced environment Empathy and patience to handle diverse customer needs Previous customer service experience is a plus, but not required Pass a background check BenefitsHow much can you earn? The average pay is $13.00 per hour (this is a .25 cent per-talk-minute client), and the higher the call volume, the more you are paid. Check out some of the peak-time earnings of our agents per pay period: SRodri**** $1,024.75 MNel*** $623.98 DBe** $1,179.98 LAnde*** $993.69 LAndr*** $1,512.05 CGlo** $659.58 PWeb**** $615.59 Work remotely from the comfort of your home or preferred location Competitive compensation with performance-based bonuses Extensive training and ongoing professional development opportunities Collaborative team culture that celebrates your achievements Flexible hours with 24/7 availability Set your own schedule Pay rate of $0.20 to $0.32 per talk minute

We are seeking motivated, solution-driven team players eager to embrace the responsibilities of working in a dynamic and professionally rewarding environment. This role involves assessing client needs, developing and implementing service plans, and coordinating services to help clients achieve their goals. The ideal candidate will have a strong commitment to social services, excellent communication skills, and the ability to work collaboratively with clients and other service providers. Qualifications Minimum Qualification & Skills: Bachelor's degree or higher in social work, psychology, counseling, or other relevant behavioral science One year of Child Welfare Experience Bilingual in English and Spanish Must possess strong computer skills in MS Office, including Excel, Word, Outlook, and Teams Demonstrated computer proficiency with the ability to quickly learn and adapt to new software programs and technologies Ability to type 45 wpm Excellent verbal and written communication skills Ability to handle sensitive and difficult situations with empathy and professionalism Strong problem-solving skills and ability to make quick, effective decisions Proficiency in multiple languages is highly advantageous Ability to handle confidential information with discretion and integrity Key Knowledge Understanding of U.S. immigration and refugee policies, particularly about unaccompanied minors Knowledge of child welfare and child rights issues Familiarity with call center operations and related case management software Basic understanding of trauma-informed care principles Experience working with traumatized/exploited minors and minors with behavioral problems Demonstrated ability to support diverse clients, including refugees or other minority families Proven experience and high level of comfort operating technology and learning new software applications quickly to complete the required data entry tasks A passion to be involved in high-impact work that makes a difference A drive for excellence and continual improvement Empathy: Ability to empathize with children from various backgrounds and cultures Resilience: The capability to handle high-stress situations and potential emotional fatigue Responsibility: Strong sense of duty and conscientiousness in ensuring callers' needs are met Adaptable: Openness to learning and responding effectively to an evolving environment Condition of Employment: Complete a rigorous culture and competency testing process Complete a Drug Test Must be at least 21 years of age A valid government-issued photo ID Have the ability to obtain Public Trust Clearance Security Clearance/Background Check Requirements: Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information Must be a U.S. citizen or Permanent Resident U.S. Residency requirement - 3 consecutive years in the last 5 years Internal background check to the satisfaction of contract requirements Child Abuse/ Neglect Report (CAN) or child protective services check with no adverse findings Physical Demands: Standing/Walking/Mobility: Must have the mobility to attend meetings with other managers and employees Climbing/Stooping/Kneeling: 10% of the time Lifting/Pulling/Pushing: 10% Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time Sitting: Sitting for prolonged and extended periods Responsibilities About the Role: The Call Center Specialist will report to the Lead Call Center Specialist Supervisor(s) We are pursuing a federal contract, and this position will collaborate closely with other teams to support the contract requirements In this role, you will serve as a lifeline for children and their sponsors in the midst of uncertainty, providing a critical service by answering calls, directing resources, and ensuring these vulnerable children receive the care and support they need What You'll Do: Answer and direct inbound calls, messages, emails, texts, etc. from unaccompanied children and related parties Provide appropriate information, resources, and guidance to callers in a compassionate, culturally sensitive manner Identify urgent or complex situations and coordinate with appropriate supervisors, and external stakeholders, and resources Follow policies for reporting to all Federal, State, and Local Government agencies as needed Maintain detailed call logs and records for tracking and reporting purposes Participate in regular training to stay up to date with child welfare, State, Federal, and contract requirements, and cultural sensitivity best practices Confirm children are receiving all the required services while in the care of a shelter or with their sponsors Provide crisis intervention and guidance to callers and appropriate referrals for services The Impact of Your Results. Your empathetic communication and coordination skills will provide immediate assistance to some of the most vulnerable members of our society - unaccompanied refugee children Your work will help to facilitate their swift and seamless integration into society, fostering their well-being, safety, and prospects for the future Perform related duties assigned within your scope of practice - management reserves the right to revise these duties as necessary Assist in vetting sponsors nationwide Key Behaviors: A long-term view on people expressed through compassion and support Collaborative: Work effectively within a team setting, sharing information and coordinating efforts Work Schedule This position is considered ESSENTIAL as the National Call Center operates on a 24/7/365 basis, including holidays This means the position will be required to work on holidays or during emergencies or crises, including inclement weather, natural and human-caused disasters, etc. Due to the importance of this position, employees supporting this contract may be required to work extended hours, including evening work, holidays, support on-call assignments, and work weekends to support time-sensitive or real-time complex services You will be required to complete 3 weeks of mandatory online training, including webinars, self-paced training, and web-based workshops Your schedule may change based on client needs and resource availability Job description TITLE: Call Center Specialist LOCATION: El Paso, TX TRAVEL: None This is a part-time position, working on an as-needed basis, requiring approximately 40 hours per week, which will include nights, weekends, and/or holidays. About the Role: The Call Center Specialist will report to the Lead Call Center Specialist Supervisor(s). We are pursuing a federal contract, and this position will collaborate closely with other teams to support the contract requirements. In this role, you will serve as a lifeline for children and their sponsors in the midst of uncertainty, providing a critical service by answering calls, directing resources, and ensuring these vulnerable children receive the care and support they need. What You'll Do: Answer and direct inbound calls, messages, emails, texts, etc., from unaccompanied children and related parties. Provide appropriate information, resources, and guidance to callers in a compassionate, culturally sensitive manner. Identify urgent or complex situations and coordinate with appropriate supervisors, external stakeholders, and resources. Follow policies for reporting to all Federal, State, and Local Government agencies as needed. Maintain detailed call logs and records for tracking and reporting purposes. Participate in regular training to stay up to date with child welfare and cultural sensitivity best practices. Confirm children are receiving all required services while in the care of a shelter or with their sponsors. Provide crisis intervention and guidance to callers and appropriate referrals for services. Your empathetic communication and coordination skills will provide immediate assistance to some of the most vulnerable members of our society - unaccompanied refugee children. Your work will help to facilitate their swift and seamless integration into society, fostering their well-being, safety, and prospects for the future. Minimum Qualification & Skills: Bachelor's degree or higher in social work, psychology, counseling, or other relevant behavioral science. One year of Child Welfare Experience. Bilingual in English and Spanish. Case Management Wellness Check, call center experience (preferred). Must possess strong computer skills in MS Office, including Excel, Word, Outlook, and Teams. Demonstrated computer proficiency with the ability to quickly learn and adapt to new software programs and technologies. Ability to type 45 wpm. Excellent verbal and written communication skills. Ability to handle sensitive and difficult situations with empathy and professionalism. Strong problem-solving skills and ability to make quick, effective decisions. Proficiency in multiple languages is highly advantageous. Ability to handle confidential information with discretion and integrity. Key Knowledge Understanding of U.S. immigration and refugee policies, particularly about unaccompanied minors. Knowledge of child welfare and child rights issues. Familiarity with call center operations and related case management software. Basic understanding of trauma-informed care principles. Experience working with traumatized/exploited minors and minors with behavioral problems. Demonstrated ability to support diverse clients, including refugees or other minority families. Proven experience and high level of comfort operating technology and learning new software applications quickly to complete required data entry tasks. Perform related duties assigned within your scope of practice - management reserves the right to revise these duties as necessary. Assist in vetting sponsors nationwide. Key Behaviors: A long-term view on people expressed through compassion and support. A passion to be involved in high-impact work that makes a difference. A drive for excellence and continual improvement. Empathy: Ability to empathize with children from various backgrounds and cultures. Resilience: The Capability to handle high-stress situations and potential emotional fatigue. Responsibility: Strong sense of duty and conscientiousness in ensuring callers' needs are met. Collaborative: Work effectively within a team setting, sharing information and coordinating efforts. Adaptable: Openness to learning and responding effectively to an evolving environment. Work Environment: This is an on-site opportunity in El Paso, TX, at a call center. Work Schedule: This position is considered ESSENTIAL for a Call Center that operates on a 24/7/365 basis, including holidays. This means the position will be required to work on holidays or during emergencies or crises, including inclement weather, natural and human-caused disasters, etc. Due to the importance of this position, employees supporting this contract may be required to work extended hours, including evening work, holidays, support on-call assignments, and work weekends to support time-sensitive or real-time complex services. You will be required to complete 3 weeks of mandatory online training, including webinars, self-paced training, and web-based workshops. Your schedule may change based on client needs and resource availability. Condition of Employment: Complete a rigorous culture and competency testing process. Complete a Drug Test. Must be at least 21 years of age. A valid government-issued photo ID. Have the ability to obtain a Public Trust Clearance. Security Clearance/Background Check Requirements: Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. Must be a U.S. citizen or Permanent Resident. U.S. Residency requirement - 3 consecutive years in the last 5 years. Internal background check to the satisfaction of contract requirements. Child Abuse/ Neglect Report (CAN) or child protective services check with no adverse findings. Physical Demands: Standing/Walking/Mobility: Must have the mobility to attend meetings with other managers and employees. Climbing/Stooping/Kneeling: 10% of the time. Lifting/Pulling/Pushing: 10% Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time. Sitting: Sitting for prolonged and extended periods. Salary: Commensurate with experience. Essential HealthCare Solutions is an Equal Opportunity Employer: We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation for any part of the employment process, please contact Human Resources and provide us with the nature of your request, as well as your contact information. Accommodation requests will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to by Human Resources.

TITLE: Lead Call Center Specialist TRAVEL: Minimal (up to 10%, as needed) About Us The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results. About the Team We are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action. What you'll be part of - TPG Culture At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap for focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG. About the Role - Who You'll Work With The Lead Call Center Specialist will report to the Call Center Supervisor. Working in conjunction with other teams, this position will support the mission and aims of the Department of Health and Human Services, Administration for Children and Families, and Office of Refugee Resettlement. In this role, you will serve as a lifeline for children and their sponsors in the midst of uncertainty, providing a critical service by answering calls, directing resources, and ensuring these vulnerable children receive the care and support they need. The Impact of Your Results Your leadership and expertise will contribute to the immediate and effective support for unaccompanied refugee children, facilitating their safety and wellbeing. Your effective team management and strategic decisions will enhance the call center's performance and ensure seamless support for this vulnerable population. What You'll Do Lead and manage a team of up to approximately 12-18 Call Center Specialists: handle scheduling, performance assessment, and professional development activities. Field and direct high-level or complex calls related to unaccompanied children and related parties. Develop and implement omni-channel contact center procedures and protocols to improve efficiency and service quality. Promote productivity and ensure staff meet their performance standards and metrics/goals. Oversee the collection, recording, and reporting of call logs and other data. Liaise with internal and external stakeholders, including governmental agencies and non-profit organizations. Stay abreast of changes in immigration law, child welfare policies, ORR policies, and cultural sensitivity practices; ensure team members are properly trained. Promote positive environment with an emphasis on building high morale; offer words of encouragement to assigned Call Center Specialist team and make them feel valued and appreciated; promote collaboration. Report any issues with their assigned Call Center Specialist staff to the Call Center Supervisor. Responsibilities include, but are not limited to: Handle crisis intervention, conflict, confrontation or other complex people situations with compassion and decisiveness. Work with traumatized/exploited children and children with behavioral problems. Demonstrate ability to service a diverse group of clients, including refugees or other minority families. Aptitude to work cross functionally with TPG personnel and Social Services Agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment. Proven experience and high level of comfortability operating technology and learning new software applications quickly to perform data entry. Ability to work independently in the field and exercise a high level of confidentiality. Knowledge of state, community, and agency resources for victims of abuse, migrants, refugees, underserved populations, etc. preferred. Other duties as assigned. Minimum Qualifications & Skills Bachelor's degree in social work or an equivalent degree in Psychology, Sociology, or other relevant Behavioral Science with two (2) or more years of post-graduate ORR, child welfare, or social services case management/call center experience and one (1) year of supervisory experience. Bilingual in Spanish is required. Available to work a flexible schedule, including nights and weekends. Licensed Baccalaureate Social Work (LBSW), Licensed Master Social Worker (LMSW) or Certified Mental Health Provider is favorable (preferred). Experience training and managing a large team of case managers or mental health professionals. Experience working with refugees under the age of 17. Experience working with Government Clients, preferably ORR, FEMA, HHS, and/or DHS. Proficiency in accurately transcribing and translating verbal communication. Ability to handle sensitive and difficult situations with empathy and professionalism. Strong problem-solving skills and ability to make quick, effective decisions. Proficiency in multiple languages is highly advantageous. Ability to handle confidential information with discretion and integrity. Exceptional leadership and team management skills. Strong verbal and written communication skills. High-level problem-solving abilities and decision-making skills. Advanced knowledge of call center operations and related software is advantageous. Must possess strong computer skills in MS Office, including Excel, Word, anf Teams. Ability to type 55 wpm. Key Knowledge: Understanding of U.S. immigration and refugee policies, particularly pertaining to unaccompanied minors. Knowledge of child welfare and child rights issues. Familiarity with call center operations and related case management software. Basic understanding of trauma-informed care principles. Experience working with traumatized/exploited minors and minors with behavioral problems. Demonstrated ability to support diverse clients, including refugees or other minority families. Proven experience and high level of comfortability operating technology and learning new software applications quickly to complete required data entry tasks. Perform related duties assigned within your scope of practice - management reserves the right to revise these duties as necessary. Key Behaviors: A long-term view on people expressed through compassion and support. A passion to be involved in high-impact work that makes a difference. A drive for excellence and continual improvement. Empathy: Ability to empathize with children from various backgrounds and cultures. Resilience: Capability to handle high-stress situations and potential emotional fatigue. Responsibility: Strong sense of duty and conscientiousness in ensuring callers' needs are met. Collaborative: Work effectively within a team setting, sharing information and coordinating efforts. Adaptable: Openness to learning and responding effectively to an evolving environment. Work Environment This is an onsite opportunity in El Paso, TX. Work Schedule This is a full-time position, but hours could vary depending on needs. The National Call Center operates on a 24x7x365 basis. The individual hired for this position will work Monday, Tuesday, Wednesday, Friday, and Saturday from 12:00pm - 9:00pm MT (2:00pm - 11:00pm EST). Assigned shift is subject to change depending on operational need. Condition of Employment Complete a rigorous culture and competency testing process. Complete a Drug Test. Must be at least 21 years of age. A valid U.S. Driver's license. Have the ability to obtain a Public Trust Clearance. Background Investigation and Security Clearance Requirements Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. Internal background check to the satisfaction of contract requirements. Child Abuse / Neglect (CA/N) or child protective services check to the satisfaction of contract requirements. Must be a U.S. Citizen or Permanent Resident. U.S. Residency requirement - 3 consecutive years in the last 5 years. Physical Demands Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees. Climbing/Stooping/Kneeling: 10% of the time. Lifting/Pulling/Pushing: 10% of the time. Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time. Sitting: Sitting for prolonged and extended periods of time. For more information about the company please visit our website at *********************************** Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to *********************************

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance Benefits/Perks Medical insurance Dental insurance Vision insurance 401K retirement with company match Vacation, paid time off Company-paid training Employee discounts for Culligan in-home products Eligibility for annual recognition and training meetings/events Job Summary Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and helping to manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service and delivery orders Coordinate schedules with the service/operations team Contact customers for purposes of scheduling additional services or offering maintenance plans Refer unresolved customer grievances to designated departments for further investigation Qualifications High school diploma or GED Minimum of two years of customer service experience required Strong time management and project management skills Proficient in Microsoft Office (word, excel, outlook) Excellent communication skills, both written and verbal About Culligan As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for call center representatives to support inbound customer service, help desk, and back-office processing for several commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with products and process-related inquiries, all while professionally representing some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program. This role is a great opportunity to start your career and learn new skill sets; with our industry-leading training, you will surely grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES WHAT DOES 4X10 CALL CENTER REPRESENTATIVE DO? Your main objective is to resolve customer inquiries, increase customer satisfaction, and drive sales growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Key Responsibilities: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunities and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction to the proper team Ensure first-call resolution through problem-solving and effective call handling STANDARD QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of the Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and priz

Bilingual Customer Service Representative/strong/p pstrong Terms: Full-time/strong/p pstrong Bilingual Certification Required At Time Of Interview/strong/p pstrong Pay: $18/hr/strong/p pbr/ /p div pstrong Join Team Alorica/strong/p pAt Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!/p pBut that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work./p pstrong Job Summary/strong/p pAs part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues./p pstrong Responsibilities/strong/p ul li Assist customers with issues and concerns they are experiencing during the use of the product and/or service/li li Document call-related information for auditing and reporting purposes/li li Maintain and update customer information as necessary/li li Upsell current customers on new or enhanced services/li /ul /divbr/br/strong Qualifications/strongbr/div div strong Qualifications/strong /div ul li High school diploma or GED /li li Bilingual English/Spanish/li li6 Months customer service experience is required/li li Strong computer navigational skills/li li Familiarity with Microsoft Office applications (Word, Excel)/li li Excellent oral and written communication skills/li li Exceptional listening/comprehension skills/li li Professional and courteous /li li Customer oriented/li li Bilingual Certification Required /li /ul /div div strong Work Environment/strong /div div ul li Regular work performed in a climate-controlled, call-center environment/li li Ongoing usage of phone and computer systems/li /ul /div div strong Physical Demands/strong /div div ul li Constant sedentary work/li /ul /div div strong Benefits/strong /div div ul li Health, dental, and vision coverage/HSA/li li PTO/li li Optional daily pay or weekly pay/li li 401K retirement plan/li li Leadership programs/li li Paid training and tuition reimbursement/li li Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies /li li Employee assistance program/li li Additional voluntary benefits/li /ul /div div strong Next Steps/strong /div div ol li Place an application/li li Complete your online assessment/li li Our team will review your application/li li If selected to move forward, our team will follow up directly /li /ol /div div DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. /div div /div div Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. /divbr/br//div