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Customer Service Representative Jobs in Pittsburgh, PA

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  • General Manager, Customer Assistance Programs (CAP)

    Duquesne Light Company 4.8company rating

    Customer Service Representative Job In Pittsburgh, PA

    Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania. Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team! Location: Hybrid Downtown Pittsburgh The General Manager-Universal Services will architect and lead the Universal Services (CAP) and Energy Efficiency transformation for Duquesne Light Company. This position will serve as an internal and external leader to fulfill the objectives of Duquesne Light's Universal Services and Energy Efficiency Programs. These programs include subsidized billing and energy efficiency for income eligible customers, providing energy efficiency solutions to customers, partnering with community agencies to support our customers, and collaborating internally on a cohesive company approach. This position will provide the development, ownership, and tactical support of the programs, including the associated regulatory filings, vendor agreements, consumer education campaigns, technical assistance workshops and other means for increasing adoption and usage among eligible consumers. Lastly, this position will manage both full-time staff and contractors in the fulfillment of the programs. Location: Hybrid, downtown Pittsburgh, Pennsylvania Responsibilities: Architect and implement transformational Universal Services, Customer Assistance Programs and Energy Efficiency Education programs, and roadmap to deliver outcome-based results to customers; Own current Universal Services and Energy Efficiency program delivery in an operationally excellent manner; Collaborate internally to drive results on a cohesive community partnership strategy Effectively deliver federal funding for low-income customers via new programs; Effectively deliver federal funding for customer energy efficiency via new programs; Leverage data insights to develop new programs and measure the effectiveness of existing programs, and make changes that improve efficiency and accuracy of operations; Deliver automated and personalized customer experiences at scale, making customer resource investments decisions in a way that is backed up by data; Use sound judgement in balancing competing interests, priorities and agendas among key state and local stakeholders to ensure that company programs provide needed assistance and required energy efficiency programs in a cost effective manner; Serve as a convener between our company and the community by creating new partnerships; Establish and maintain strong relationships with state and local officials; Benchmark and track programs used by other companies and in other jurisdictions to ensure that company programs reflect best practices; Collaborate with internal stakeholders to ensure all regulatory, system and operational activities are completed. Lead the development of a robust reporting framework and Universal Services and Energy Efficiency metrics package; Successfully manage and continuously evaluate vendor partnerships; Work closely with Finance and Regulatory on the effective cost management of our USECP; Support the company's values in order to influence the design and delivery of our products and services in the marketplace. Education/Experience: Bachelor's degree; higher level education such as a master's degree, PhD, or certification is normally desired 10 years of experience in community programs or related functions 5 years of management experience Storm Roles All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc. EQUAL OPPORTUNITY EMPLOYER Duquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Company's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action. Duquesne Light Company is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at *************** and describe the specific accommodation requested for a disability-related limitation.
    $32k-36k yearly est. 41d ago
  • Customer Support Specialist

    Prominent North America

    Customer Service Representative Job In Pittsburgh, PA

    ProMinent Fluid Controls is the reliable solutions partner for Water and Wastewater treatment products and a manufacturer of components and systems for chemical fluid handling. Based on our innovative products, services and industry-specific solutions, we provide more efficiency and safety for our customers - worldwide. Why join us? We are committed to: Fostering a COMMUNITY that values individuals GROWTH by empowering others to achieve success SERVICE that surpasses expectations QUALITY products and continued innovation An environment that focuses on EXCELLENCE by doing what's right You will experience growth in yourself and through the company you work with. Our mission is to be the reliable solution partner for water treatment as well as a manufacturer of components and systems in the entire field of fluid metering technology. With our innovative products, services and industry-specific solutions, we are committed to bringing higher efficiency, quality and safety to our customers. The management staff is committed to providing an atmosphere that supports our values and encompasses our mission in all we do through the application of our products as the recognized experts in chemical feed. Our benefits for full-time employees include both company-sponsored and employee-contributed programs such as: Health insurance, dental, vision, short-term disability insurance, long-term disability insurance, life insurance, long-term care insurance, paid holidays, paid time off, credit union membership, and a 401(k). POSITION SUMMARY: This position handles inquiries from CV, Distributors, Representatives and OEM's regarding the selection, application and/or pricing of the ProMinent Fluid Controls product line. POSITION RESPONSIBILITIES: Primary Responsibilities: Compose quotations for various applications and parts. Communicate routinely with Regional Sales Managers and Corporate Accounts Manager. Maintain Ongoing Knowledge of CV/Distributor/Rep Activity in assigned Regional Manager Territory. Interact with MRP controllers & resolve any outstanding issues and/or problems as needed to expedite delivery of orders. Interact with other departments to assure the timely delivery, service or resolution of complaints. Field simple technical-related questions. Obtaining and routing of lead information to the appropriate CV, Distributors and/or Representatives. Promote and maintain positive customer relations. Contribute to the Success of the Sales Team and meet assigned sales goals. Assist clients with general basic troubleshooting: pump priming, and wiring. Make equipment recommendations to clients. ProMinent Expectations: Adhere to Company policies and procedures. Punctual attendance. Maintain work area in a neat and organized manner. Accomplish goals, meet deadlines and objectives. Support Client, Company and Team. Maintains company confidentiality. Other duties as required to attain company goals. KNOWLEDGE, SKILLS AND ABILITIES: Required: Three-five years Inside Sales/Customer Service experience required and/or experience in a technical, mechanical or chemical related field. Education: High school diploma required. with a preference of higher learning either in a sales/marketing discipline or a technical related field. Experience solving technical-related concepts and/or questions. Should be available for limited travel (possibly to attend trade shows, training courses). Networking, influencing, facilitating, and negotiating skills. Ability to exercise flexibility, initiative, good judgment and discretion. Ability to work in a team environment by contributing to the success of the department. Professional individual. Results driven. Self- directed and self-motivated. Must have a valid driver's license. Proficient in MS Word, Excel, and Outlook. Strong written and verbal communication, interpersonal, and customer-service skills. Ability to multi-task and prioritize accordingly. Ability to work in a fast-paced environment. Preferred: SAP experience. Salesforce experience.
    $36k-59k yearly est. 20d ago
  • Seasonal Merchandising Service Associate - Weekends Preferred

    Lowes 4.6company rating

    Customer Service Representative Job 11 miles from Pittsburgh

    Job DescriptionWhat You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means: Being friendly and professional, and engaging vendors and associates to meet store needs. Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate. Creating visually appealing product selections that are safe, clean, and easy for customers to access. The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion. What We’re Looking For Hourly Seasonal: Generally scheduled 10-40 hours. Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location) Physical ability to perform tasks that may require prolonged standing, sitting and other activities Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications Ability to read, write, and perform basic arithmetic (addition, subtraction). Ability to work overnight and weekends as required. Ability to utilize web based computer programs to accomplish assigned tasks. Preferred Qualifications High school diploma or equivalent. 6 months of Lowe’s sales floor experience. 6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays. 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws). Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit ****************************************
    $27k-32k yearly est. 21d ago
  • Logistics Representative

    Belcan 4.6company rating

    Customer Service Representative Job In Pittsburgh, PA

    This position is responsible for tendering bulk shipments and managing the change process for Client plants, customers, and bulk carriers. This position works directly with Client order management, plants, and carrier dispatch to ensure the efficient movement of goods and equipment balance to meet Client shipping needs to customers and stock transfers. In addition to bulk activities this position assists in coordinating package highway and multimodal (movement of goods) and equipment balancing to meet Client shipping needs to customers and stock transfers. This position works directly with the 3rd Party Logistics provider for package highway & multimodal transportation, loading, unloading and other activities related to the movement of material by package highway and multimodal. Responsibilities * Monitor the daily activities at assigned 3rd party facilities across the US and Canada to ensure the timely and accurate shipment of goods to Client's customers; * Complete inbound and outbound inventory transactions in Client's SAP ERP system; * Troubleshoot issues and concerns at assigned facilities and coordinate problem resolution within the scope of the position; * Maintain inventory and asset accuracy in accordance with Client's established policies; * Develop, modify, and audit operational procedures for warehouses, bulk terminals and transload operations; * Train, support, and lead 3rd Party Logistics (3PL) Provider personnel on a wide range of logistics functions including training on the aforementioned operational procedures; * Participate in physical inventory audits and lead internal cycle count processes for assigned facilities; * Responsible for setting standards and procedures to facilitate accurate and timely payment of invoices for distribution services provided, consistent with current operational contracts and purchase orders. Implement agreed upon allocation of cost with internal divisional customers; * Responsible for the tendering (assignment) of bulk transportation shipments and managing order changes within Client's SAP ERP system and our 3rd party transportation management system; * Position works directly with Client's Order Management Representatives, bulk carriers, shipping sites and other internal departments to ensure the efficient movement of goods and to maintain an adequate equipment balance to meet the Client shipping needs; * Provide backup coverage, as needed, within other areas of the Warehousing & Bulk Terminal Operations and Transportation Operations groups.
    $30k-38k yearly est. 7d ago
  • Client Services Officer

    Insight Global

    Customer Service Representative Job In Pittsburgh, PA

    Client Service Officer Company: Bank of New York Mellon Pay Rate: $22.50/HR Duration: 6 Month Contract to Hire Environment: Hybrid 3 days a week on site Required Skills & Experience: 1+ years of experience within clients services from banking Experience working with wire payments, ACH payments, etc. Ability to collaborate in meetings and provide strong communication Foreign Exchange (FX) experience knowledge Strong customer service skills - willing to chase down answers and find solutions for their client Microsoft Office (specifically Excel) Nice to Have Skills & Experience: Spanish or Portuguese speaking CRM experience (specifically Microsoft Dynamics) Bachelor's Degree Job Description: One of Insight Global's top banking clients is looking for a Client Services Officer to sit on site 3 days a week in Pittsburgh, PA or Lake Mary, FL. This person will join the Client Service team within the Treasury Services department of the bank. The Client Service team supports external clients to resolve the most complex day-to-day issues and leverages the appropriate resources to resolve their inquiries. The CSO will act as the main point of contact for the client and will be responsible for client retention and de-escalating / resolving any client issues that arise via email and phone. They will also be responsible for supporting the Sr. CSO's, helping offboard clients, sitting in on client meetings, and partnering with internal teams to gain information or guidance on how to resolve client issues. This role will be fast paced and needs a candidate who is passionate about customer service, enjoys multitasking, learning operational flows of resolving client inquiries, and comfortable advocating for their clients. This person will need to be flexible working 8 hours a day between the hours of 8am - 7pm EST. Some main responsibilities may include: • Act as client service point of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communication. • Identify and escalate appropriately to Senior Client Service Officer and/or Service Director, on matters requiring immediate attention • Meet Associate Client Service Officer target objectives & grade level certifications (performance, behavior, & productivity); achieve training journey requirements • Develop a firm understanding of all standards (policies/procedures) & Client Service tools/systems • Acquire and utilize knowledge of core Treasury Services product suite and associated operational flows to appropriately address client inquires Exact compensation may vary based on several factors, including skills, experience, and education. Healthcare benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, financial protection benefits, as well as HSA, FSA, and DCFSA account options. 401k retirement account access is offered starting on the 90th day with employer matching after one year of service. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $22.5 hourly 7d ago
  • Accounting Services Representative

    Allied Personnel Services 3.7company rating

    Customer Service Representative Job 22 miles from Pittsburgh

    Allied Personnel Services is seeking candidates for an Accounting Services Rep opening! This is a temp to hire opening that offers full time hours and $20.00-$23.00/hr based on experience. This is a hybrid role after training completion - 3 days WFH, 2 days in office. Direct hire and temporary roles are available. Responsibilities: Reconcile customer account balances Collaborate with global sales and service teams to resolve disputed receivables Enter credits and send invoices/payments to customers through various portals Facilitate timely payments Meet daily/weekly/monthly collection goals Maintain communication with customers daily to develop relationships Candidates for this role must have 1-3 years relevant experience; collections experience is preferred. Excellent customer service and organization skills are needed. Qualified candidates can apply by emailing a resume today!
    $20-23 hourly 10d ago
  • Client Services Associate- 2025 Grad Opportunity

    Transperfect 4.6company rating

    Customer Service Representative Job In Pittsburgh, PA

    Who We Are Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you! So you like what you hear but haven't worked in ‘language' before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes. That's enough about us - what about you? We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success. If this sounds like you, we would love to hear from you! We have 90 offices worldwide but this particular opportunity is based in our Pittsburgh office. We offer career development and an attractive bonus plan and social events are organized frequently. What You Will Be Doing The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects. Respond to client requests for new project initiatives through our centralized technology Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team Where applicable, initiate some project specifics to set the production team /individual project up for success Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team and providing a high level of service Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables Serve as the central point of contact for and liaison between external client contact and internal production staff Set and fulfill client expectations Comply with internal regulations, processes and procedures in line with ISO standards Potentially trouble-shoot problem projects Understand and abide by individual project instructions and effectively communicate to the production team Investigate client complaints where applicable Discuss issues with clients and production staff and creatively problem solve to alleviate issues Who We Are Looking For Bachelor's degree Excellent written and verbal English communication skills Exceptional problem solving and analytical skills Customer service and/or project management experience Strong organizational skills, attention to detail, and the ability to multi-task Working knowledge of MS Office Ability to prioritize and schedule tasks and work in a team environment. Must be willing to learn new things, be open to challenges and thrive on success Where Your Career Is Going At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company. End your job search and find your career at TransPerfect #careers NOTjobs. Why TransPerfect For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law For more information on the TransPerfect Family of Companies, please visit our website at ********************* Compensation: $50,000 Benefits: Health insurance, retirement benefits, paid time off, other voluntary benefits
    $50k yearly 31d ago
  • Entry Level Vehicle Service Specialist

    Valvoline Instant Oil Change 4.2company rating

    Customer Service Representative Job 18 miles from Pittsburgh

    ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, part-time workers, veterans, career changers-who have all found their way to our team. No matter where you've been or what you're looking for, discover how your road leads to Valvoline. ROLE OVERVIEW: What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal and professional goals will be fueled by a friendly and collaborative team environment. Together, we'll help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their vehicles. Your road to VIOC doesn't require previous automotive experience. Through our award-winning training program, we'll teach you how to: Change oil Check and refill fluids Rotate tires Test and replace batteries Inspect and replace lights and wipers Perform an 18-point safety check And other preventive maintenance services BENEFITS: What you'll gain to fuel your goals We're committed to putting our people first in every way possible. That's why we offer a variety of benefits to help you navigate and advance a better future. Here's a look at some of our unique benefits: Compensation: Compensation: $15.75 per hour weekly pay. Career Acceleration: Hands-on training for the potential to become a Service Center Manager within 18-24 months. Debt-Free Education: 13 paid credit hours/year at WilmU, covering part-time enrollment over two semesters. Life Balance: No late-night hours, holidays off, paid time-off availability, and back-up child and elder care. Health Benefits: Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions. Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues. Employee Perks: Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%. QUALIFICATIONS: What you'll need to keep moving forward From day one, you'll get hands-on training and support to thrive as a Lube Technician. All you need to do is bring your positive attitude, attention to detail, and passion for learning-and we'll help you every step of the way. We seek team members with: Schedule flexibility (Weekend availability is likely, but we ensure you don't work late nights or holidays) An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team English fluency in reading, writing, and speaking We expect you can: Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds Crouch, bend, twist, and work with your hands above your head Be comfortable working in a non-climate-controlled environment Wherever you are, wherever you're going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that's willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself-bring what drives you. Terms and conditions apply, and benefits may differ depending on location. Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
    $15.8 hourly 21h ago
  • Retention & Expansion (Cross-sell) (Manager)

    Grant Thornton 4.6company rating

    Customer Service Representative Job In Pittsburgh, PA

    Grant Thornton is seeking a Retention & Expansion (Cross-sell) (Manager) to join the team. Approved office locations can be found below. As the Retention & Expansion Experience Manager in our Connected Sales & Marketing function, you will get the opportunity to design and optimize post-sale client experiences during the retention & expansion phase of our client journey. You will be responsible for designing end-to-end client-centric experiences that are intuitive, thoughtful, pragmatic, and follow UI/UX design best practices. You'll design these experiences using the direct perspectives of external clients and internal clients (including firm leadership, staff, etc.). You'll collaborate with cross-functional teams to translate designs into technical requirements to implement and deliver the experience. From day one, you'll be empowered by our collaborative culture and platforms to create meaningful experiences that resonate with clients and deliver measurable business outcomes. Your Day-to-Day May Include: + Leading the design of end-to-end experiences for the retention & expansion stage (post-sales) + Analyzing customer insights (from external and internal clients) and behavioral data to identify pain points and opportunities for experience optimization + Creating user flows, journey maps, and experience specifications that guide implementation across platforms + Soliciting feedback and updating design iterations + Translating complex business requirements into intuitive, brand-aligned experience solutions and technical requirements + Partnering with Platform teams, Analytics, or others to translate experience designs into technical requirements for web, CRM, marketing automation, third-party platforms, etc. + Collaborating with Experience counterparts to ensure seamless transitions and integration across the full client lifecycle + Communicating experience to business stakeholders through intuitive presentations and consumable deliverables + Staying current on industry best practices and emerging trends in B2B client experience design + Other duties as assigned You Have the Following Technical Skills and Qualifications: + Bachelor's degree in Marketing, Business, CX Design, or related field; MBA or Master's degree preferred + 4-6 years of experience in client/customer experience design, digital marketing, or strategy consulting + Demonstrated expertise in journey mapping, service design, and user experience methodologies + Strong understanding of marketing technology platforms including CRM, marketing automation, and content management systems + Experience with data analysis and using insights to drive experience improvements + Excellent communication skills with the ability to translate complex concepts for diverse audiences + Exceptional project management capabilities and attention to detail + Strong leadership skills with experience managing small teams and influencing cross-functional partners + Strategic thinking with the ability to align experience designs to business objectives + Can travel as needed The base salary range for this position in the firm's Chicago, IL, Downers Grove, IL, Denver, CO and Baltimore, MD offices only is between $104,000 and $156,000 per year. The base salary range for this position in the firm's Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $112,300 and $168,500 per year. The base salary range for this position in the firm's San Francisco, CA and San Jose, CA offices only is between $119,600 and $179,400 per year. About Us At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better. In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services. In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the Team The team you're about to join is ready to help you thrive. Here's how: - Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site. - Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household. - We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at ****************** - When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at ****************** Here's what you can expect next: If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at ******************. Benefits: We understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: ********************************************************** + Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period. + Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave. Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation. Additional Details: It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact ************. For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
    $119.6k-179.4k yearly 60d+ ago
  • Customer Service Agent

    OPC Pest Service 4.1company rating

    Customer Service Representative Job 26 miles from Pittsburgh

    Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back. With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Ready to start a career with staying power? Apply now! Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer's privacy and other proprietary information We Offer… Competitive earnings starting at $18 per hour Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why Orkin? You are interested in an opportunity with career potential in a reliable, recession-resistant industry You have a service-oriented mindset that leads you to build loyalty and trust with customers You hold yourself responsible to commitments You value being part of a team You want to keep learning, improving and developing as a leader You want to join a company that supports the community You want a career with a purpose at a mission-driven company that values Safety Professionalism Empathy Integrity Innovation Qualifications What do you need to be successful? Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer What do you need to be successful? Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers. You will… Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer's privacy and other proprietary information We Offer… Competitive earnings starting at $18 per hour Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why Orkin? You are interested in an opportunity with career potential in a reliable, recession-resistant industry You have a service-oriented mindset that leads you to build loyalty and trust with customers You hold yourself responsible to commitments You value being part of a team You want to keep learning, improving and developing as a leader You want to join a company that supports the community You want a career with a purpose at a mission-driven company that values Safety Professionalism Empathy Integrity Innovation
    $18 hourly 14d ago
  • Customer Experience Representative

    Boehmer Heating & Cooling Co

    Customer Service Representative Job In Pittsburgh, PA

    Job Description Customer Experience Representative Are you looking to advance your career by providing quality service with a long-standing, family-owned, and reputable company? Do you want to work for an employer that values hard work, commitment, and determination? Is a company that truly stands behind its core values a fit for you? Us too! Join the team at Boehmer Heating & Cooling and find your next step in employment without sacrificing your goals! Who We Are Established in 1933, Boehmer Heating & Cooling has been providing the Pittsburgh, PA area with exceptional service for over 90 years. Our team is dedicated to being service-oriented, with complete support of our management. With the commitment our team makes to our customers, we commit the same for our team – we’re here to ensure your career with Boehmer is satisfying both personally and professionally! Location: Pittsburgh, PA What We Offer: Competitive Pay Medical Insurance 401(k) + Match Paid Holidays + PTO Ongoing Training & Education Family Owned & Operated Supportive Environment Awesome Company Culture – Fun, Company Sponsored Events! Responsibilities: Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit. Making sure that the phone is answered before the third ring and that the approved company greeting is used each time. Notify client ahead of time if the technician/comfort advisor, is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client’s satisfaction. Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls. Assist with supervising and dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction. Debrief technicians after each call and make sure they collected payment. Obey company Code of Ethics and the Team Rules Requirements: High school diploma/GED required Associate degree preferred but not required Self-starter, reliable, flexibility with hours Strong customer service skills Present and communicate professionally (written and verbal) Excellent interpersonal communication skills on a professional and technical level Able to work both independently and as part of a team Strong knowledge of Microsoft Excel, Word Must be a critical thinker - Strong English composition skills Telephone etiquette and working knowledge of email systems Ability to develop tools that create efficiencies within department Bilingual a plus, not required "We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status." Powered by JazzHR xax XpgrCHQ
    $33k-51k yearly est. 24d ago
  • Personal Account Representative-Customer Service

    Howard Hanna Insurance Services 4.1company rating

    Customer Service Representative Job In Pittsburgh, PA

    Job Description Like working hard, having the time pass quickly, and feeling a sense of accomplishment? Come join our dynamic team!! Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Personal Account Representative will be responsible for providing exceptional service, educating our clients on coverage, and identifying revenue growth opportunities. Insurance industry or agency experience and knowledge is not required but would be beneficial. Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Dental Insurance Vision Insurance Health Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Responsibilities Maintain a retention (premium and PIF) rate of 93% on the existing book of business Complete 100% of the proactive renewal reviews assigned to you by reaching out to clients within the week they are assigned and completing the necessary follow ups. This improves the client relationship, generates opportunity and reduces remarketing to better support retention efforts. Treat each client interaction as an opportunity to add value by educating the client on coverage options Work efficiently and effectively with clients on their policies Educate the clients on the benefits of having Howard Hanna Insurance as their independent agent and actively demonstrate the value of the independent agent Follow agency cancellation and remarketing guidelines Complete additional retention related focus projects when assigned Generate additional revenue on the book of business Review accounts when clients call in and work to improve coverage both through endorsements and coverage increases (Up sell) Identify account rounding opportunities and proactively pursue them (Cross sell) i. Identify coverages/policies that clients have outside of our agency ii. Generate demand for coverage the client may not know is available (i.e. boat, umbrella, etc.) Maintain a turnaround time of 24 hours on additional LOB requests, maximum 48 hours Set proper expectations with the client on when they will receive the quote. Daily update to the client is required if quote is not able to be delivered when promised. Bind coverage/issue new policies with a minimum goal of 2 new lines of business added per week to contribute to team efforts by accomplishing related results. Provide outstanding service on claims, billing questions and endorsements Work to manage clients expectations and complete the necessary follow ups to strengthen client relationships Call return times- no voicemail is our goal. All calls to be returned within the hour when possible and must be returned the same business day. Follow inbox expectations for requests being sent to ************************* Resolve product/service issues by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expedite correction or adjustment; follow up to to ensure resolution Use every opportunity to confirm and update client contact information Service Personal Lines accounts in a manner so as to eliminate gaps in coverage, thus reducing E&O exposures Document the AMS management system h. Follow agency service standards on follow up and follow through Positive attitude and efficient work ethic Work to increase and improve efficiency on a daily basis. This includes always finding ways to streamline processes, using technology tools to the fullest and limiting general distractions Possess and maintain a positive mental attitude, including positive working relationships with clients and agency personnel Other responsibilities as directed by your manager Requirements Principals Address difficult issues professionally and quickly Listen to learn and strengthen the agency Be relentlessly positive with the team Outlast the suck of adopting change Be driven to achieve the agencys goals Follow-Through Lives up to verbal and written agreements, demonstrating reliability and accountability, regardless of personal costs. Adaptability Quickly and proficiently absorbs new information, demonstrating intelligence and adaptability in learning and applying new skills or knowledge. Communication Communicates clearly and persuasively, both verbally and in writing, ensuring articulation without verbosity, and effectively convincing others when necessary. Teamwork Promotes a collaborative environment by reaching out to peers and cooperating with supervisors, fostering strong team relationships and collective success. Proactive Acts independently with initiative, bringing new ideas and solutions to the forefront, driving positive change and innovation within the company. Organization Effectively plans, organizes, and schedules tasks, focusing on key priorities to enhance productivity. Work Ethic Demonstrates exceptional productivity with minimal wasted effort, characterized by a dedication to working hard and efficiently. A proven track record of going beyond standard expectations, including the willingness to put in long hours when necessary to achieve outstanding results. Excellence Sets and expects high standards for personal and team performance, striving for excellence and quality in all endeavors. Upholds the highest ethical standards, earns trust through actions, and maintains confidence by doing what is right, not just what is easy. Receptive Maintains openness to feedback and criticism, soliciting input actively and responding calmly to enhance personal and team performance. * Please note candidates will be emailed an assessment upon applying. To be considered, candidates must complete the assessment and we will follow up upon reviewing * HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.
    $29k-36k yearly est. Easy Apply 25d ago
  • Customer Service/Service Advisor

    Pump & Pantry Sales Associate/Customer Service In Kearney, Nebraska

    Customer Service Representative Job 25 miles from Pittsburgh

    The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status. Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through: Responsibilities Greets customers promptly and provides friendly competent customer service. Coordinates the service center's scheduling and workflow. Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs. Answers customer questions about service outcomes and consults with the Technicians as needed. Understands marketing and sales strategies to finalize all transactions. Consults with Technicians about needed repairs and communicates those needs with the customer. Comprehends the industry needs by increasing knowledge of products and services. Understands the customer's need and be able to communicate those needs to the Technicians and vice versa. Responsible for keeping all customer facing items cleaned, stocked, and up to date. Responsible for receiving merchandise, stocking, and updating pricing for all showroom products. Maintains a complete understanding of the Boss Shop Warranty process. Assigns work to all technicians within the guidelines of the company. Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers. Reports for work in a timely manner when scheduled. Additional Job Duties: Assists with other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): Retail or guest service experience preferred. Minimum Qualifications: Valid Driver's license and insurable to drive. Able to maintain working knowledge of parts inventory. Able to complete the Service Advisor New Team Member Training within the first 90 days of employment. Able to work on the computer system efficiently. Ability to read, write and perform math skills. Must possess a positive, enthusiastic attitude. Must be flexible with the ability to adapt to change when required. Demonstrates excellent communication skills. Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings. Must have reliable transportation and phone. Must be able to communicate in English. - IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service. Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
    $16-25 hourly 52d ago
  • Reservation Agent

    Stwhj

    Customer Service Representative Job In Pittsburgh, PA

    Job Description We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification
    $24k-30k yearly est. 17d ago
  • Call Center Representative

    Cellular Sales 4.5company rating

    Customer Service Representative Job 18 miles from Pittsburgh

    Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of WorkThis is a full-time position. TravelNo travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials * Positive attitude * High school diploma or equivalent; college degree preferred * Minimum two years of related work experience * Effective communication skills * Interest and understanding of technology products and services * Business ownership mentality Compensation * The highest in the wireless industry
    $26k-31k yearly est. 60d+ ago
  • Dispatch/Call Center

    Express Mobile Diagnostic Services 3.8company rating

    Customer Service Representative Job 25 miles from Pittsburgh

    Job Details Corporate Headquarters - Greensburg, PADescription Dispatch/Call Center Specialist Do you like to be around people?? Do you like the feeling of knowing that you were instrumental in helping someone get the care they needed?? Do you like to be challenged and work in a team environment?? If your answer is ‘YES”….Express Mobile Diagnostic Services, LLC just may be the perfect partner for you! Responsibilities Accept phone calls using telephones and computer database systems to place exam orders. You are often the first impression that a client has of Express Mobile - always approach a call with a smile 😊 Direct all customer inquiries to appropriate supervisors. Receive and prepare work orders via fax, phone calls, online, etc. Monitor and follow-up with personnel and/or service locations for follow-up on exams. Assist with logistically routing the technicians for timely/efficient routes. Record and maintain files and records of customer requests. Flexible to working any shifts necessary including weekends, evenings and some on-call shifts when necessary. Upload exam images/reports using our PACs software system. Qualifications Skills and Knowledge Must be knowledgeable with computer skills in MS Word, Excel, and/or data entry Excellent Communication Skills (both phone and written) Ability to multi-task and quick to learn Positive Professional Demeanor-Excellent Customer Service Skills Independent Worker Extremely Detail-Oriented Respond to duties as directed by Supervisor and/or Express Management team members Education and Specifications High School Diploma or equivalent GED Medical & Billing/Terminology preferred Drug/Alcohol Free/Negative Drug Screening Clean Criminal Background History
    $31k-40k yearly est. 60d+ ago
  • Seasonal Merchandising Service Associate - Weekends Preferred-Gibsonia,Pennsylvania

    Lowes 4.6company rating

    Customer Service Representative Job 11 miles from Pittsburgh

    Job DescriptionWhat You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Merchandising Service Associate, this means: Being friendly and professional, and engaging vendors and associates to meet store needs. Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate. Creating visually appealing product selections that are safe, clean, and easy for customers to access. The Seasonal Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions. The Seasonal MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion. What We’re Looking For Hourly Seasonal: Generally scheduled 10-40 hours. Preferred Weekend morning availability AND morning, afternoon, or evening availability during the weekdays (need varies by location) Physical ability to perform tasks that may require prolonged standing, sitting and other activities Minimally must be able to lift 25 points without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications Ability to read, write, and perform basic arithmetic (addition, subtraction). Ability to work overnight and weekends as required. Ability to utilize web based computer programs to accomplish assigned tasks. Preferred Qualifications High school diploma or equivalent. 6 months of Lowe’s sales floor experience. 6 months of experience performing product merchandising tasks including reading planograms, setting up and tearing down displays. 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws). Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit ****************************************
    $27k-32k yearly est. 33d ago
  • Vehicle Service Specialist

    Valvoline Instant Oil Change 4.2company rating

    Customer Service Representative Job 18 miles from Pittsburgh

    ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, part-time workers, veterans, career changers-who have all found their way to our team. No matter where you've been or what you're looking for, discover how your road leads to Valvoline. ROLE OVERVIEW: What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal and professional goals will be fueled by a friendly and collaborative team environment. Together, we'll help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their vehicles. Your road to VIOC doesn't require previous automotive experience. Through our award-winning training program, we'll teach you how to: Change oil Check and refill fluids Rotate tires Test and replace batteries Inspect and replace lights and wipers Perform an 18-point safety check And other preventive maintenance services BENEFITS: What you'll gain to fuel your goals We're committed to putting our people first in every way possible. That's why we offer a variety of benefits to help you navigate and advance a better future. Here's a look at some of our unique benefits: Compensation: Compensation: $15.75 per hour weekly pay. Career Acceleration: Hands-on training for the potential to become a Service Center Manager within 18-24 months. Debt-Free Education: 13 paid credit hours/year at WilmU, covering part-time enrollment over two semesters. Life Balance: No late-night hours, holidays off, paid time-off availability, and back-up child and elder care. Health Benefits: Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions. Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues. Employee Perks: Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%. QUALIFICATIONS: What you'll need to keep moving forward From day one, you'll get hands-on training and support to thrive as a Lube Technician. All you need to do is bring your positive attitude, attention to detail, and passion for learning-and we'll help you every step of the way. We seek team members with: Schedule flexibility (Weekend availability is likely, but we ensure you don't work late nights or holidays) An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team English fluency in reading, writing, and speaking We expect you can: Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds Crouch, bend, twist, and work with your hands above your head Be comfortable working in a non-climate-controlled environment Wherever you are, wherever you're going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that's willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself-bring what drives you. Terms and conditions apply, and benefits may differ depending on location. Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
    $15.8 hourly 1d ago
  • Reservation Agent

    Stwhj

    Customer Service Representative Job In Pittsburgh, PA

    We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification
    $24k-30k yearly est. 60d+ ago
  • Call Center Representative

    Cellular Sales 4.5company rating

    Customer Service Representative Job 18 miles from Pittsburgh

    div class="iCIMS_JobContent" h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" Cellular Sales /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" div /divdivdiv style="line-height: 20.8px; border-style: solid none; border-top-color: windowtext; border-top-width: 1pt; border-bottom-color: windowtext; border-bottom-width: 1pt; padding: 1pt 0in;"p style="margin-bottom: 0.0001pt; text-align: center; border: none; padding: 0in;"span style="font-size: 10pt; font-family: verdana, geneva;"strong Call Center Representative/strong/span/pp style="margin-bottom: 0.0001pt; text-align: center; border: none; padding: 0in;"span style="font-size: 10pt; font-family: verdana, geneva;" Customer Service | Business Development/span/p/divp style="margin-bottom: 0in;" /pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"span style="font-family: verdana, geneva; font-size: 10pt;"strong/strong/span/span/pp style="margin-bottom: 0in;" /pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"span style="font-family: verdana, geneva; font-size: 10pt;"strong Cellular Sales is Growing!/strong/span/span/pp style="margin-bottom: 0in;" /pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?/span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva;" /span/pp style="margin-bottom: 0in;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+./span/pp style="line-height: 20.8px; margin-bottom: 0.0001pt;" /pp style="margin-bottom: .0001pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"JOB DESCRIPTION/span/strong/span/pp style="margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: 6.75pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Summary/Objective/span/strongspan style="color: #333333;"br/Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. /span/span/pp style="margin-bottom: 6.75pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: .0001pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Essential Functions/span/strong/span/polli style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Follow up on distributed leads/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Generate store traffic and contribute to the markets success/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Handle customer inquiries both by phone and text/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Support sales force by generating sales leads/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Follow communication scripts when handing different topics/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Research required information using available resources/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Provide customers with product and service information/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Candidates should be able to take feedback and criticism to improve productivity and character/span/li/olp style="margin-bottom: .0001pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Competencies /span/strong/span/polli style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner./span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals./span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines./span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology./span/li/olp style="margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: 6.75pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Supervisory Responsibility/span/strongspan style="color: #333333;"br/This position has no supervisory responsibilities./span/span/pp style="margin-bottom: 6.75pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: 6.75pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Work Environment/span/strongspan style="color: #333333;"br/This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines./span/span/pp style="margin-bottom: 6.75pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: 6.75pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Physical Demands/span/strong/span/pp style="margin-bottom: 6.75pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;"Must be able to sit for long periods of time/span/pp style="margin-bottom: 6.75pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;"The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./span/pp style="margin-bottom: 6.75pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;"This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary./span/pp style="margin-bottom: 6.75pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Position Type/Expected Hours of Work/span/strongspan style="color: #333333;"br/This is a full-time position./span/span/pp style="margin-bottom: 6.75pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Travel/span/strongspan style="color: #333333;"br/No travel is expected for this position./span/span/pp style="margin-bottom: .0001pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Required Education and Experience/span/strong/span/pol style="margin-top: 0in;"li style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"High School diploma or GED/span/li/olp style="margin: 0in 0in .0001pt .5in;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: .0001pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: #333333;"Preferred Education and Experience/span/strong/span/pol style="margin-top: 0in;"li style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Previous office experience/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Proficient in Microsoft Office/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Knowledge of customer service principles and practices/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Experience in a call center or customer service environment/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva;"Data entry and typing skills (including 10 key)/span/li/olp style="margin: 0in 0in .0001pt .5in;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin-bottom: .0001pt;"span style="font-family: verdana, geneva; font-size: 10pt;"strongspan style="color: black;"Essentials/span/strong/span/pul style="margin-top: 0in;"li style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"Positive attitude/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"High school diploma or equivalent; college degree preferred/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"Minimum two years of related work experience/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"Effective communication skills/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"Interest and understanding of technology products and services/span/lili style="color: #333333; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: verdana, geneva; color: black;"Business ownership mentality/span/li/ulp style="margin: 0in 0in .0001pt .5in;"span style="font-size: 10pt; font-family: verdana, geneva; color: #333333;" /span/pp style="margin: 0px;"span style="font-family: verdana, geneva; font-size: 10pt;"strong Compensation/strong/span/pullispan style="font-family: verdana, geneva; font-size: 10pt;"The highest in the wireless industry/span/li/ul/div /div /div /div /div
    $26k-31k yearly est. 29d ago

Learn More About Customer Service Representative Jobs

How much does a Customer Service Representative earn in Pittsburgh, PA?

The average customer service representative in Pittsburgh, PA earns between $24,000 and $39,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average Customer Service Representative Salary In Pittsburgh, PA

$31,000

What are the biggest employers of Customer Service Representatives in Pittsburgh, PA?

The biggest employers of Customer Service Representatives in Pittsburgh, PA are:
  1. Domino's Franchise
  2. Family Dollar
  3. Domino's Pizza
  4. U-Haul
  5. ServiceMaster Restore
  6. LANXESS Americas
  7. Titan
  8. Dollar Store Services
  9. Pittsburgh Cultural Trust
  10. Contec Holdings
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