Customer Service Representative Jobs in Santa Ana, CA

We are hiring on behalf of our client, a leading global container liner company, for the position of Executive - Customer Service and Documentation based in Los Angeles, USA Role: Executive - Customer Service and Documentation Department: Customer Service Grade: C Reporting to: Assistant Manager - Customer Service and Documentation Direct reports: None Location- Los Angeles, USA Job purpose: The primary role of the Import Customer Service Executive is to effectively handle the front facing end to end activities of the Import cycle and all the relevant interactions/ correspondence with Customers/ internal Stakeholders relating to Booking Release, SI updating, Invoicing, BL release, Loading Delivery status etc. This role reports into the Asst Manager CS/ Documentation. Main tasks and responsibilities: Customer Relations Core responsibility is to ensure all Import activities from Booking to Documentation are timely and effectively managed with the Customers through Phone/ Email/ at Doc Counter. Act as a primary point of contact for customers having import-related queries. Take full responsibility and ownership of customer shipments and issues. Deliver consistent, high quality Customer Service activities. Engage in constructive problem solving and provide optimal solutions. Maintain thorough knowledge of services as well as legislation and maritime regulations. Correctly capture, update and release Customer bookings / SI info in the systems and meet the stipulated delivery SLAs for timely release. Enhance improved customer experience by offering accurate, pleasant and prompt Import cycle-related updates on Bookings/ Import BL/ Invoice. Accurate invoicing capturing correct GST requirements and application of any relevant local charges such as VIA/ Shutout/ Import Detention tariffs within the system - automated/ manual, as applicable. Handling exception requests, managing delays by timely co-ordination with internal/ external Stakeholders like Sales/ Finance/ Ops/ Surveyor teams/ destination Offices. Attending face to face/ virtual meetings (where necessary) with Customers to address any issues/ queries raised and to educate Customers on company's process. Timely follow-up on all Import Delinquent boxes Maintaining a clean database of all Customer contacts (emails, telephone numbers, profiles, contact persons and office locations). Relay Vessel Schedules to Customers on a weekly basis or as per timelines conveyed by Management. Following prescribed KYC checks and maintaining relevant data / records, as stipulated. Follow up with other Departments, especially Sales to ensure end to end one-stop resolution on Customer queries. Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity. Strict adherence and compliance with processes & policies and local Regulatory requirements and deadlines. Make company easy to do business with, through: o Timely Delivery of Documents (Booking/ Invoice/ Bill of Lading). o Professional and timely relay of info via Phone/ Email exchange. o Exception Management. o Ensuring data integrity of systems. Responsible for entire booking process and further follow-up of the shipment according to customer status. Manage any short landed, shortshipped, ROB, COD cargoes. Manage customer's expectations when there are shipment delays status. Handle on re-import of import container request. Sending out timely and professional customer advisories on change of vessel, vessel delays etc. Onboarding customers. Support the ad hoc tasks assigned by management. Dispute coordination, follow up on and closure Timely action and escalation of complaints, potential issues related to late gate-in, trans-shipment delays, invoicing errors to concerned Stakeholders. Constant and urgent follow up with concerned internal/ external Parties to ensure timely and accurate info relayed back to Customer. Coordinates internally and in close collaboration with stakeholders across the entire SL group to resolve issues. Documentation desk Manages documentation process of Shipping Instruction, Bill of Lading including memo BL, amendments, telex release, switch BL, manifest etc. Produces accurate and timely data transmission to customs (ENS, AMS etc.) to avoid shut out and penalties. Issuance of relevant certificates (vessel/ free time/ IMO cert and etc.) upon compliance. Invoicing. Manage customer complaints in accordance with documentation matters and ensure service failures are properly investigated and introduce remedies. Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations. Detailed verification of documentation to ensure compliance with internal & statutory bodies' requirements. Internal coordination on change inquiries and issue resolution. Support the ad hoc tasks assigned by management. Key interactions (Internal | External): External: Customers | Surveyors | Empty Depot. Internal: Management | Operations | Sales | Finance Management | Agency Offices. Education requirements: Bachelor's Degree or qualified professional. Language requirements: English - Fluent (required) Background and experience: Minimum 3 years' experience as customer service in the Container Shipping industry. Import Shipping Processes and Documentation working knowledge is a must. MS Office Applications especially Excel. Basic knowledge of geography and port operations. Competencies and skills: Excellent communication, written and verbal. Pleasant, patient listening skills. Team Player, strong interpersonal skills. Customer Service Orientated. Attention to detail, error free working. Work well under pressure in a fast-paced and professional environment. Flexible, willing approach to adjust to new Systems/ Processes, when applicable. Ability to draw conclusions and make recommendations based upon data analysis. Ability to multi-task and deal with and manage multiple stakeholders. Willingness to provide support and coaching for team members and share knowledge.

A well-established insurance agency with over 40 years of experience is looking for a talented Insurance Customer Service Associate to join the team! They take utmost pride in their genuine approach and dedication to providing a positive customer experience for every client. If you are looking to work with a collaborative team of expert insurance professionals, we encourage you to apply today! Key Responsibilities will include: Provide helpful and professional service to clients Process binder requests, endorsements, policies, etc. Verify critical information for file documentation: premiums, policy numbers, claims reports, forms, etc. Give excellent customer service via phone and email Provide knowledgeable answers to questions about the product, pricing, and availability Data entry in various platforms Qualifications Needed to Thrive: P&C license preferred or must be willing to obtain 2-3+ years of insurance experience at a retail brokerage In-depth knowledge of various insurance coverages, products, and agency procedures The Perks: $60k-$80k annual salary, DOE A full suite of benefits that include health, dental, vision, & life insurance, 401k match, and more Career growth - this position will lead to more and more opportunities within the company Why Work with Insurance Relief? We invest the time to truly understand what you want to accomplish and then do our best to find meaningful opportunities. Give us a call to hear about all of the other opportunities we have available.

The Customer Care Representative serves as the first point of contact for customers, providing timely, accurate, and professional assistance. This role is responsible for handling inquiries, resolving issues, processing orders, and ensuring a positive customer experience through excellent service and communication. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in a courteous and professional manner Resolve product or service issues promptly by clarifying the customer's complaint, determining the cause, and offering appropriate solutions Process orders, forms, applications, and requests accurately and efficiently Maintain customer records by updating account information in CRM or relevant systems Collaborate with internal departments such as sales, logistics, and technical support to ensure seamless service delivery Provide product/service information and guidance to customers based on their needs Follow up on customer interactions to ensure resolution and satisfaction Escalate complex issues to the appropriate department or supervisor as needed Adhere to company policies, procedures, and service standards Requirements: High school diploma or equivalent; Associate's or Bachelor's degree preferred 1-3 years of customer service or call center experience preferred Proficiency in customer service software, CRM systems, and Microsoft Office (Outlook, Word, Excel) Strong communication and problem-solving skills Ability to remain calm and empathetic in high-pressure or challenging situations Excellent organizational skills and attention to detail Ability to work independently and as part of a team

Ultimate Staffing is actively seeking an experienced Benefit Service Center Representative to join their client's exceptional team. This role is a fantastic opportunity for someone who is passionate about providing top-notch customer service and enjoys working in a fast-paced environment. Responsibilities: Assist clients with benefit-related inquiries, ensuring accurate and timely responses. Maintain a comprehensive understanding of benefit programs to effectively communicate details to clients. Process benefit enrollments, changes, and terminations with accuracy and efficiency. Collaborate with team members to resolve complex benefit issues. Update and maintain client records in the system, ensuring data integrity. Provide feedback and suggestions to improve service delivery and client satisfaction. Requirements: Previous experience in a customer service or benefits administration role is preferred. Strong communication and interpersonal skills. Ability to handle multiple tasks and prioritize effectively. Proficiency in Microsoft Office Suite, particularly Word and Excel. Detail-oriented with a focus on accuracy and data integrity. Work Hours: 8:00 AM - 5:00 PM, Monday - Friday Benefits: Competitive salary ranging from $28 to $32 per hour. Comprehensive benefits package including health, dental, and vision insurance. Opportunities for professional development and career advancement. Supportive and collaborative work environment. Additional Details: The Benefit Service Center Representative will play a key role in ensuring client satisfaction by providing excellent service and support in benefit-related matters. This position requires a proactive individual who is committed to delivering high-quality results. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Join a Groundbreaking Partnership in Regenerative Medicine! Induce Biologics USA Inc. is proud to be the appointed representative for Red Rock Regeneration Inc. in the United States, overseeing the manufacture, marketing, and distribution of their innovative regenerative medicine products. This collaboration places us at the forefront of delivering cutting-edge solutions to patients within the U.S. healthcare market. By joining Induce Biologics USA Inc., you'll be part of a mission-driven team working with revolutionary technology that's reshaping the future of bone regeneration-and making a real difference in patients' lives. Responsibilities Provide outstanding customer support by processing and responding to customer and sales team needs. Process orders & inquiries received via phone, fax, email, and eCommerce platform. Maintain customer account information, ensuring maintenance of all related paperwork. Assist customers with onboarding, including navigating the website, placing orders, and resolving issues related to ordering. Gather customer feedback and share insights with the team to improve processes and enhance the overall customer experience. Handle customer complaints and inquiries in a timely manner. Collaborate with customers and QA to provide information requested by QA to facilitate investigation and closure of product complaints. Advise customer on product availability and inventory status; assist with ordering problems involving delivery, pricing and billing. Promote our products through effective support and ongoing relationships with all customers, internal and external. Qualifications High School Diploma or equivalent Minimum of two (2) years' experience in customer service, preferably in a similar industry. Preferred Qualifications Associate degree or Higher degree preferred. Preferred experience with a small company and/or start-up environment in the medical device, biologics, or pharma/biotech industry. Experience with ERP and CRM programs Skills, Knowledge, and Abilities Strong customer service focus and customer relations skills. Must be able to work in a collaborative team environment as well as independently. Proficient in MS Office (Outlook, Word, Excel, PowerPoint, Teams) Flexibility and strong organizational skills with the ability to prioritize multiple tasks and meet daily order deadlines Must have excellent communication and interpersonal relationship skills. Available to work Monday-Friday. Must be able to work holidays and overtime as needed. Must be local and able to work on-site in Irvine, CA. For California, the base pay range for this position is $25.00 to $27.00 / hour. The pay for the successful candidate will depend on various factors (e.g., qualifications, skills, education, prior experience). Equal Employment Opportunity Statement Induce Biologics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Third-Party Recruiters Please note that Induce Biologics does not accept unsolicited resumes or inquiries from third-party recruiters or staffing agencies. Any resumes submitted to our team without a prior agreement will be considered the property of Induce Biologics, and we will not be obligated to pay any fees related to unsolicited submissions.

Ready to build your career with a stable industry leader? Join our Fontana, CA, branch as a Customer Service Representative and become part of a high-performing, team-oriented group at a 66-year-old, privately held fencing distribution company with an excellent reputation on the West Coast. We offer a competitive salary ($50,000-$60,000/year), a full benefits package, and a clear path to promotion into an Inside Sales Representative role for high performers. What You'll Do: Be the friendly, knowledgeable first point of contact for customers via phone, email, and in person. Assist customers with product inquiries, provide quotes, and process orders accurately for our construction fencing materials. Coordinate with our inside sales and operations teams to ensure smooth order fulfillment and customer satisfaction. Resolve customer questions or issues with a positive, solutions-focused approach, ensuring every customer feels valued. Support the inside sales team and actively learn our product line - preparing you to step into an Inside Sales role as you excel. What We Offer: Competitive Pay: $50,000-$60,000 per year (based on experience). Career Advancement: Clear path to promotion into an Inside Sales Representative role for high performers. We love to promote from within. Full Benefits Package: 401(k) with company match; Medical, Dental, Vision & Life Insurance; Voluntary Life and Disability coverage; Employee Assistance Program (EAP); and generous Paid Time Off (PTO). Team Culture: A high-performing, supportive, and team-oriented work environment. Our Fontana branch is proud of its teamwork, reliability, and exceptional customer service. Stable, Family-Owned Company: Join a 66-year-old family-owned company that values every team member. We have an outstanding reputation for excellence on the West Coast and a strong culture built on integrity and respect. What We're Looking For: Customer-Focused: You genuinely enjoy helping customers and will go the extra mile to ensure a great experience. Reliable & Positive: You are dependable, punctual, and bring a can-do attitude every day. You handle challenges with grace and are always willing to pitch in to help the team - no task is too small. Strong Communicator: You have excellent communication and interpersonal skills. Bilingual (English/Spanish) is strongly preferred to serve our diverse customer base. Eager to Learn: You take initiative and are excited to learn our products and processes. (Prior customer service experience and basic computer skills are a plus.) About Us: For 66 years, our family-owned fencing distribution company has been a trusted name on the West Coast. We take pride in our close-knit team, high-quality products, and exceptional customer service. When you join us, you become part of a family that works together to deliver the best for our customers and each other. Ready to join a team that values your dedication and helps you grow? If you're a reliable, customer-focused professional seeking a long-term career opportunity, we'd love to hear from you. Apply today and take the next step in your career!

Specialized Recruiting Group, Irvine is seeking a Customer Service Representative for the consumer goods division of a Global Fortune 500 company: One of the largest and most admired companies in the world. This is a long-term, full-time, on-site contract opportunity based in the Irvine, CA area. Starting compensation is $22.00 to $23.00/hour. Responsibilities General customer service support for end users and the company sales team Processing inbound calls from internal and external customers Researching information requests Scheduling delivery and service appointments Data entry Requirements Previous customer service experience preferable (e.g. food service, retail, call center) Excellent English communication skills (spoken and written) College degree a benefit but not mandatory Self-motivated, able to maintain focus without close supervision Professional, positive and friendly personality Intermediate Word, Excel and Outlook ability At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.

Quik Pick Express, LLC, a division of Custom Goods, is a leading provider of third-party logistics solutions in California. The company operates eight strategically located warehouses across the Los Angeles/Long Beach and Oakland corridors, offering over 750,000 sq. ft. of space. With a focus on sustainability and efficient services, Quik Pick Express serves a global network of customers in the transportation, warehousing, and logistics industry. Role Description This is a full-time on-site role for a Customer Service Specialist located in Carson, CA. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience on a day-to-day basis. Qualifications Customer Support and Customer Service skills Customer Satisfaction and Customer Experience skills Phone Etiquette Strong communication and problem-solving skills Experience in a customer-facing role Ability to handle high-volume calls and emails Knowledge of logistics and transportation industry is a plus Previous experience in a similar role

Job Title: Direct-to-Consumer (DTC) Sales & Customer Service Specialist Reports to: Sales Manager Employment Type: Full-Time About Haydenshapes: Haydenshapes Surfboards is a global surfboard brand known for innovation, design, and quality. With a foundation in performance and a commitment to aesthetic excellence, we pride ourselves on pushing boundaries in surfboard design while delivering premium experiences to surfers worldwide. Our products are distributed in over 70 countries, with our direct-to-consumer (DTC) channel being a fast-growing and critical part of our business. Position Overview: We are looking for a passionate and driven DTC Sales & Customer Service Specialist to join our team. This role is responsible for supporting the online sales process, nurturing customer relationships, and delivering best-in-class service across all touchpoints. You'll serve as a key brand ambassador, helping surfers select the right boards, troubleshoot issues, and ensure a seamless end-to-end experience that reflects the quality of Haydenshapes. Key Responsibilities: Customer Support: Provide timely, knowledgeable, and friendly support across email, chat, phone, and social channels. Resolve inquiries about orders, product recommendations, delivery timelines, returns, and more. Sales Enablement: Assist customers in choosing the right surfboard model, size, and configuration for their needs. Proactively convert inquiries into sales by offering personalized support and surfboard expertise. Order Management & Fulfillment: Monitor and manage DTC orders from placement through fulfillment, including coordinating with production Product Knowledge: Stay up to date with the latest product lines, technologies, and collaborations. Be able to speak confidently about design, materials, and board performance. Customer Experience Optimization: Identify and report on trends in customer feedback to help inform website improvements, FAQs, product descriptions, and support documentation. CRM & Data Management: Accurately log and maintain customer interactions in CRM tools. Track common issues and provide data-driven insights to help improve service processes. Brand Voice: Represent the Haydenshapes brand authentically and consistently in all customer interactions. Other Responsibilities Offsite Events: Assist with demo days and additional field marketing initiatives as needed Qualifications: 2+ years experience in customer service, sales in a surf retail or DTC/e-commerce role. Passion for surfing and strong knowledge of surfboard types and performance attributes Excellent written, typing and verbal communication skills Highly organized and detail-oriented, with the ability to multitask in a fast-paced environment Proficiency in customer service software, CRM systems, and e-commerce platforms (Shopify experience a plus) Experience utilizing the Google Suite of programs (Gmail, Sheets, Google Drive, etc.) Problem-solving mindset and a customer-first attitude Flexibility to work across global time zones if needed Why Work With Us: Be part of a globally respected surf brand known for innovation and design Work in a collaborative, creative, and surf-passionate team environment Employee discounts and access to our extensive demo fleet of models Opportunities for professional growth in a growing e-commerce channel This is a full time, on-site position based out of our office / warehouse in Oceanside, CA. Hours are Monday-Friday, 9:30am-6pm.

Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week. REQUIRED SKILLS AND EXPERIENCE - 1-2 years of experience working in a call center with inbound calls (50+ calls a day) - High School diploma or GED - Good communication and personality - Ability to type at least 36 WPM - Adaptable and eager to learn, willing to work in a fast paced call-center - Excellent communication and reliable - Bilingual in Spanish

Execute service team SOPs and procedural requirements; respond promptly to customer inquiries via email or ticketing systems, providing professional support. Handle pickup-related issues from merchants. Proactively contact merchants to follow up on uncompleted pickup tasks, such as verifying incorrect pickup addresses or unprepared orders. Coordinate with the dispatch team regarding pickup progress, quality, and exceptions. Provide merchants with timely updates and solutions to ensure a smooth service experience at the delivery station. Verify the validity of pickup PODs (Proof of Delivery) according to pickup requirements and standards. Make preliminary judgments on losses in merchant experience or goods value caused by pickup service providers. Maintain logs and compensation lists for service provider exceptions and submit compensation requests. Confirm settlement data based on service provider performance and compensation records, and follow up on timely payments. Prepare various service-related reports and analyses. Job Requirements: Must have legal work authorization in the U.S. Bilingual in Chinese and English, fluent in both for professional use. Prior experience in administrative or office support roles. Bachelor's degree or above. Proficient in Excel, PowerPoint, and other office tools. Excellent communication and time management skills.

BABYGOLD is a jewelry brand based in Los Angeles, California, known for creating personalized and high-quality fine jewelry pieces. They offer 14K gold jewelry, diamonds, and exceptional quality without traditional markups. Each piece comes with free shipping and a lifetime guarantee, catering to the everyday woman and her tribe. Role Description This is a Fulltime position for a Customer Service Representative at BABYGOLD. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role is based in our offices in Downtown Los Angeles, CA Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Previous experience in a customer-facing role Communication Via Chat Phone and Email Excellent communication and interpersonal skills Ability to handle customer inquiries and resolve issues efficiently Experience in the jewelry or fashion industry is a plus High school diploma or equivalent required

Our client is looking to hire a Customer Service Representative position supporting brands customers by providing professional and responsive assistance via phone, email, and chat. You'll support both internal teams and external customers, process orders and returns and contribute to operational improvements and customer satisfaction. Location: Onsite in Placentia, CA Schedule: Monday - Friday, 7:00 AM - 3:30 PM Language Requirement: Bilingual (Spanish) required Key Responsibilities: Customer Support & Order Management Answer inbound calls, emails, and live chats in a professional and customer-friendly manner Process orders, returns, sales samples, and quality/service claims Create shipping labels and assist with order entry in CRM and ERP systems Account Support Partner with Customer Account Managers to support key accounts and backup Latin America operations Assist with quotes, renewals, and account updates Identify trends in customer transactions and recommend improvements Collaboration & Communication Attend team meetings and contribute to internal documentation Provide feedback for process optimization and customer experience Work cross-functionally with internal departments to resolve issues Performance Goals: Accurately process daily domestic orders, claims, and samples Maintain minimal data entry errors (as defined by the Customer Service Manager) Manage an average of 25 inbound calls per day Keep open claim reports up to date and assist in generating return authorizations Qualifications: Minimum 2 years of customer service experience environment Bilingual in Spanish is a MUST! Strong written and verbal communication skills SAP/ ERP system experience a plus! Hub Spot/CRM experience a plus!

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Healthcare Call Center Representative. *** Candidate must be authorized to work in USA without requiring sponsorship *** ************************************************************************ Healthcare Call Center Representative - Multiple Shifts & Locations (6-Week Contract w/ possibility of extension) Locations: Los Angeles, CA 90095 Santa Monica, CA 90404 Contract Duration: 6-week contract with the possibility of extension Shifts: Santa Monica, CA: 10:00am - 07:00pm, Thursday - Monday (Tuesday and Wednesday off) Los Angeles, CA: 10:30am - 07:00pm, Thursday - Monday (Tuesday and Wednesday off) Los Angeles, CA: 07:00am - 03:30pm, Friday - Tuesday (Wednesday and Thursday off) Note: Works weekends and company holidays. Qualifications: Must have call center experience. Knowledge of medical terminology is a plus. *********************************************************************** I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Satwinder “Sat” Singh Lead Technical Recruiter Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Priority Title is a progressive real estate service company that provides title insurance, escrow services, and other real estate-related products. We offer superior underwriting strength and service as a full-service Title Company. Our employees are dedicated to exceeding customer expectations and delivering unparalleled customer satisfaction. We emphasize the quality of customer service and employee loyalty as key ingredients for our success. At Priority Title, the customer is always our first priority. Role Description This is a full-time on-site role for a Customer Service Representative located in Riverside, CA. The Customer Service Representative will handle daily tasks such as addressing customer inquiries, resolving issues, providing information about our services, and ensuring customer satisfaction. They will interact with customers through various communication channels and work closely with our team to maintain a high level of customer experience. Qualifications Customer Service, Customer Support, and Customer Satisfaction skills Experience in providing excellent Customer Experience Strong communication and interpersonal skills Ability to work onsite in Riverside, CA Problem-solving skills and attention to detail Previous experience in the real estate or title industry is a plus High school diploma or equivalent education; additional qualifications are beneficial

BON PERGOLA, a brand of BON Windows Treatment LLC, specializes in manufacturing top quality outdoor aluminum pergolas. With over four decades of manufacturing experience, we provide premium pergola to customers. Role Description This is a full-time on-site role for a Customer Service Representative at our location in Lake Forest, CA. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Strong interpersonal and communication skills Ability to effectively resolve customer issues Experience in a customer-facing role is a plus Proficiency in Microsoft Office and CRM software High school diploma or equivalent

Job Title: Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese) Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience. About Us: Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members. SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Handle inbound and outbound phone calls, emails and other necessary communications with members and providers Clearly identify and act on customer needs to achieve satisfaction. Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls. Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services. Provide accurate and complete information using the tools provided Keep detailed written records of each telephone encounter during the call Adhere to all call center metrics as set forth by CMS regulation and call center leadership. Attempt to resolve the member's issue completely during the first phone call. Go above and beyond to provide exceptional customer service. EDUCATION and/or EXPERIENCE: 2+ years customer service experience Minimum 1+ years' experience with Medicare Advantage Health Plan experience. Excellent verbal and written communication skills including active listening and probing techniques. Ability to multi-tasks, time manage and prioritize. Ability to document information while on the phone with the member. Ability to build rapport with members Fluent in Spanish, Korean, Vietnamese, or Cantonese/Mandarin (verbal and written) BENEFITS: 401(k) Dental Insurance Health Insurance Life Insurance Vision Insurance Paid Time Off

Vaco is seeking an experienced Customer Care Representative to join our clients team based out of Santa Ana, CA. The candidate must have at least 2-3 years of experience in a customer service role, with excellent communication and problem-solving skills. The ideal candidate should be able to provide outstanding customer service to our clients, resolve issues, and build long-term relationships with customers. Key Responsibilities: · Manage customer inquiries via phone, email, and chat in a timely and professional manner. · Resolve customer complaints and concerns to ensure customer satisfaction. · Provide accurate and complete information to customers to help them make informed decisions. · Maintain customer records and update customer information in the database. · Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement. · Process customer orders and follow up with customers to ensure delivery. · Keep up to date with product knowledge and company policies and procedures. · Identify and escalate customer issues that require urgent attention to the relevant department. · Contributes to team effort by accomplishing related results as needed. · Maintains financial accounts by processing customer adjustments. Requirements: · A minimum of 2-3 years of experience in a customer service role. · Excellent communication skills, both verbal and written. · Strong problem-solving and critical thinking skills. · Ability to work in a fast-paced environment and multitask. · Strong attention to detail and ability to follow procedures. · Ability to work independently and in a team environment. · Proficient in computer skills, including Microsoft Office, CRM systems, and customer service software. · Ability to work flexible hours, including weekends and holidays. Education: · High school diploma or equivalent required. · Associate or bachelor's degree in business, marketing, or related field preferred. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

THINGS TO KNOW BEFORE APPLYING: This role will be 100% onsite in Anaheim, CA Start date is June 23rd, 2025; training for first month is Mon-Fri 8:00am-5:00pm After training, candidates MUST be available for ANY shift between 7:00am-9:00pm Mon-Sun (you will always get two consecutive days off - shift preferences may be considered) Required Skills & Experience: 1-2 years of experience in an inbound call center. Bilingual in both Spanish and English Past experience taking in at least 30+ inbound calls daily. Good communication skills for providing excellent customer service. Adaptability and eagerness to learn, with a willingness to work in a fast-paced call center. Reliable with a typing speed of at least 36 WPM. High School diploma or equivalent (GED). Nice to Have Skills & Experience: Healthcare & wellness industry experience Job Description: Insight Global is seeking a Member Service Representative to work onsite five days a week for a large healthcare provider in Anaheim, California. In this role, you'll be handling inbound calls from members, answering questions related to enrollment, booking appointments, and addressing any member complaints. The position primarily involves managing approximately 60-100 calls per day in a fast-paced environment. Excellent communication and multitasking abilities are essential. This person should feel comfortable sitting in a call center environment taking multiple calls. You will be speaking with customers daily helping them complete their requests for appointments, concerns, and membership questions. You will be involved in a call center team supporting multiple health care divisions to direct their members accurately based on the calls request. We ask that you apply for this role if you are passionate about a career in the healthcare / wellness member services industry.