Customer Service Supervisor Jobs in North Bergen, NJ

This part-time, in-person role is ideal for someone with strong communication skills, attention to detail, and a professional demeanor-such as a parent re-entering the workforce and/or looking for a flexible, fulfilling opportunity. About Magnolia Home Magnolia Home is a fast-growing, family-owned and operated home remodeling and design/build company based in Northern New Jersey. We're committed to delivering high-quality service with a strong focus on team collaboration, stability, and long-term growth for our employees. Position Summary We're seeking a personable and organized Client Service Representative to serve as the primary point of contact between our customers and our Sales team. This part-time, in-person role is ideal for someone with strong communication skills, attention to detail, and a professional demeanor-such as a parent re-entering the workforce or looking for a flexible, fulfilling opportunity. Responsibilities Answer and manage incoming calls and emails from clients and prospects Qualify leads and schedule appointments for our Sales team Accurately input and manage data in our internal CRM system Maintain a high level of professionalism and customer service in all interactions Qualifications Bachelor's degree required Minimum of 3 years of professional customer service experience Excellent communication, organizational, and interpersonal skills Self-motivated and able to work independently Strong computer proficiency, including Microsoft Office Availability Monday through Thursday, occasional Fridays, 20-25 hours per week In-person work required; remote work is not available Compensation & Benefits Hourly wage: $30 per hour Quarterly performance bonuses Paid, comprehensive training Opportunities for career development Other Details Work Schedule: Monday-Thursday, flexible daytime hours with no weekends Work Location: In-office, Union New Jersey

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer support. This role is crucial in ensuring customer satisfaction and maintaining positive relationships with our clients. As a Customer Service Representative, you will be responsible for addressing inquiries, resolving issues, and delivering outstanding service in a fast-paced environment. Responsibilities Engage with customers through outbound calling to provide assistance and support. Analyze customer needs and offer appropriate solutions or services. Handle incoming calls with professionalism, demonstrating excellent phone etiquette. Maintain accurate records of customer interactions and transactions in the call center database. Collaborate with team members to improve processes and enhance the overall customer experience. Provide bilingual support when necessary, ensuring clear communication with diverse clientele. Assist customers with inquiries related to products or services, offering knowledgeable guidance. Uphold company policies and procedures while delivering exceptional customer service. Experience Previous experience in a call center or customer service role is preferred. Strong ability to communicate effectively in English; bilingual skills are a plus. Proficiency in analyzing customer issues and providing effective solutions. Familiarity with office environments and standard customer support practices.

3+ years of experience in a Customer Service role Experience or education-based knowledge within data processing applications Strong knack for technology and ability to learn platforms quickly Strong communication skills and ability to provide customer service via phone as well as in person Strong technical understanding with the ability to work cohesively with programming and data warehousing teams Strong Excel Skills Plusses Experience troubleshooting Macs as well as Windows Experience working in a customer facing role Experience working in the educational/instructional field, or working in IT at their college Strong recent experience using ServiceNow as a ticketing system Day to Day A client is looking for a Data Application Customer Support Representative to sit hybrid remote and onsite in Harrison, NY. This person will be responsible for supporting end-users at school districts in the database and software space. This will include managing tickets in ServiceNow and helping district personnel via phone with basic data application incidents such as student data populating incorrectly on the state reporting platform, or missing attendance data, etc. This representative will resolve these issues by pulling data for them, looking for the root cause, and diagnosing the issue as to why certain information is inaccessible, why certain applications may be moving slowly, etc. They will work hand in hand with programming teams as needed for escalations. This person will also be training customers at school districts on the use of software applications. Customer service and communication skills are essential for this role, along with a strong technology and data-driven mindset.

About Us Dynamics Solutions is a boutique IT recruitment firm specializing in sourcing top-tier talent across Microsoft's cloud-based ERP, CRM, and BI technologies. We partner with leading Microsoft Partners and end user clients across multiple industries to deliver highly qualified D365, Azure, and Power Platform talent on a contract, contract-to-hire, and direct hire basis. Position Summary We are seeking a dynamic and results-driven Recruiting Team Manager to lead and mentor our team of Technical Recruiters and Account Managers. This leadership role requires deep experience in IT recruiting, a passion for team development, and the strategic vision to drive performance in a competitive staffing landscape. Key Responsibilities Team Leadership & Development: Lead, coach, and manage a team of technical recruiters (all recruit for both permanent and contract) Set performance expectations, KPIs, and provide regular feedback and development plans to foster a culture of accountability and continuous improvement Conduct regular 1:1s and team meetings to review goals, pipeline health, and development needs Training & Onboarding: Design and deliver structured onboarding programs for new Recruiters and Account Managers, including systems, tools, and process training Provide ongoing, role-specific training on sourcing techniques, market intelligence, candidate engagement, and client communication Lead weekly skills-development sessions, mock interviews, and sourcing workshops Identify skill gaps through performance metrics and implement targeted training plans Create and maintain a training library of best practices, scripts, and resources Recruitment Strategy & Execution: Oversee full-cycle recruiting for key roles in Microsoft technologies and broader IT verticals Partner with sales/account managers to prioritize openings and allocate resources effectively Monitor and improve sourcing strategies across LinkedIn, job boards, referrals, and ATS/CRM Operational Excellence: Track individual and team metrics (screens, submittals, interviews, placements, etc.) and analyze data to drive performance Ensure adherence to company processes and proper use of ATS/CRM (Crelate) with a focus on data integrity and completeness Continuously evaluate recruitment workflows to identify opportunities for workflow optimization, efficiency, and automation Client Partnership & Support: Participate in client intake calls to understand role requirements and ensure recruiter alignment Ensure a strong alignment between client expectations and candidate delivery Support high priority and/or hard-to-fill positions by providing hands-on sourcing and guidance Requirements 4-6+ years of experience in technical recruiting, with at least 1-2 years in a leadership role Strong knowledge of the IT staffing industry, especially Microsoft technologies (D365, Azure, Power Platform, etc.) Demonstrated success in training, mentoring, and upskilling recruiters of varying experience levels Exceptional communication, organizational, facilitation, and time-management skills Familiarity with LinkedIn Recruiter, ATS, and CRM systems Strong analytical mindset with the ability to translate metrics into coaching strategies Preferred Qualifications Prior experience at a boutique/niche/specialized IT staffing and recruiting agency Experience supporting both contract and permanent hiring Familiarity with Crelate, Lusha, Google Suite What We Offer Competitive base salary + team performance bonuses Clear path to growth and leadership development Collaborative and supportive team culture Access to industry-leading tools and training

LHH is proactively recruiting for a Customer Service Specialist near the Woodbridge, NJ area. This position is 100% onsite. It is Direct Hire. Responsibilities: Answering incoming calls / emails from customers, vendors, and sales team Process sales and blank orders Execute and manage POs Data entry and inventory management Sales invoicing Routing the shipment Product sample coordination and distribution Perform other duties as assigned including, but limited to administrative tasks within the office Qualifications: Must be Proficient in MS Office Suites Must have experience in Order Processing and Logistics Management Must be detail oriented Must have excellent written and verbal communications Experience with ERP is a plus Associate's degree preferred

Customer Service ( Experienced B2B ) We are looking for an Enthusiastic, Self-Motivated, Experienced Team-Player who is happy to work in an office setting 5 weekdays from 8:30 am to 5:00 pm. We are willing to train anyone with relevant experience. About DAF Products: DAF Products, Inc. has manufactured, produced, and supplied industrial fabrics and technical textiles to manufacturers and distributors for over 30 years. While we stock a diverse product line in locations across the USA, DAF specializes in custom solutions. That can mean custom stocking, custom manufacturing, and even custom products. DAF's custom solutions allow our customers to get the product they need, at competitive prices, all without sacrificing quality. (Our fabrics are not currently used in the fashion industry) DAF Products is a family-owned corporation with 20 employees based in Wyckoff, New Jersey. Key Points Business to Business sales support - Not retail sales. Work In Office - No remote option at this time. On-the-job training Responsibilities Communicate with customers via phone and email Data entry on various platforms Order Entry thru Customer Invoicing Assist sales representatives and management in developing new accounts, qualifying accounts, preparing pricing, and delivery quotations, and sending literature and samples Provide effective communication with sales reps, management, and customers Implement timely invoicing of all orders, calculating and posting all sales rep commissions Obtain and coordinate freight rates and arrangements Coordinate assigned slitting orders, required labeling, bills of lading and packing memos for shipments Handle customer complaints, returned good, and credit memos Contact customers to obtain new orders Help Identify potential customers Monitor Inventory Regularly Qualifications College degree and/or at least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Proficiency in MS Office Applications - Word, Excel, Outlook Ability to multi-task, organize, and prioritize work Compensation Starting Salary to be negotiated based on experience ($45,000-$52,000) Employer Paid Health Insurance after 90-day waiting period (100% health insurance premiums plus deductible paid by employer) 401K after 1 year (entry dates Jan 1 and July 1) 90-day probationary period Two-week vacation after 1 year of employment 5 sick/personal days after 1 year of employment 1 sick/personal day for each quarter worked until 1 year of employment reached Vacation and personal time negotiable for 1st year of employment Why Should You Choose DAF We believe that employees and family always come first. Come join our family!

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

Our client, a well known beauty brand, is seeking a LTT Customer Service Representative II for their Berkeley Heights, NJ team. This role is on a hybrid schedule and the role guarantees a 40 hour work week. The assignment will last for at least 1 year with the potential to extend. It will begin ASAP! Job Description: Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers in a timely manner (TikTok, Facebook, Instagram, Twitter) Support public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed Attend brand and care trainings, work sessions and meetings to stay up to date with social strategies and best practices Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer Recognizes and recommends new ways to influence consumers in their purchase decision Alert critical customer complaints to internal teams and assist with problem solving Provide social content and engagement recommendations based on consumer feedback and trends Stay up to date on new social media platforms, tools, and best practices Live in the social ecosystem, stay on top of emerging trends in the landscape Responsiveness: Maintain 100% Reply Rate and established Response Time goals across social channels Maintain consumer satisfaction and sentiment scores as established by the group Monitor personal social KPI's Offers schedule flexibility to support the needs of the business which included weekends Meets established quality standards in all contacts across all channels Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction Qualifications: Bachelor's Degree 1-2+ years' social media engagement experience Customer Service experience desired Customer obsessed mindset Knowledge and experience with major social media platforms required Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends Report back to internal team to funnel insights into product / experience / content creation strategy High level of organization, attention to detail and positive attitude Interest in beauty, fashion and/or lifestyle brands Exceptional writing skills Excellent problem-solving ability Proficient in Microsoft applications including PowerPoint, Word and Excel Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Job Title: CUSTOMER SERVICE REPRESENTATIVE (BILINGUAL IN PASHTO, URDU, FARSI) FLSA/Grade: Non-Exempt/Hourly Reports to: Customer Service Manager Department: Customer Service The Bilingual Customer Service Representative is responsible for supporting the Company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties. The position of Bilingual Customer Service Representative is not exempt from the overtime provisions of the Federal Fair Labor Standards Act and shall be entitled to overtime compensation for hours worked more than 40 in any one work week. The Bilingual Customer Service Representative shall be accountable and supervised by the Customer Service Manager. Essential Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Develops maximum sales potential out of assigned customers through good customer service techniques, and knowledge of the Company's products and services as well as the competition's strengths/weaknesses. Applies knowledge of company products/services to efficiently process customer information and respond to inquiries and complaints in a diplomatic manner. Contacts customers via telephone or correspondence as frequently as necessary to meet and surpass sales goals for the company. Reviewing their current order items and getting specifics on items they are not currently buying. Calculates prices, discounts and proposals to meet specific customer requirements in an efficient manner. Remains current on market conditions regarding products and product updates through available resources. Utilizes Company leads to expand current customer base and follow up all leads promptly. Maintains updated, organized files on all assigned customers. Completes and submits customer activity reports each week on sales and backlog orders. Analyzes customer accounts and promptly makes corrections and/or modifications to files. Deleting items that may be on their guide by way of a sub or sample. Keeping items clear and pricing accurate. Contacts customers to obtain missing information or data to ensure an accurate customer database. Trains new Customer Service Representatives as requested on system. Enters appropriate information from customer orders on computer. Verifies all order information for accuracy while entering into system. Perform other duties as assigned by management. Competencies: Oral Communication Skills Written Communication Skills Telephone Etiquette Customer Service Customer Relations Filing Computer literacy Problem solving Organization Professionalism Presentation Shift: Monday - Friday 8:30am - 5:00pm Salary: Will discuss it on the call Work Environment: Office. Required Qualifications High School Diploma or Equivalent. Must be Bilingual (Pashto, Dari, Farsi and Urdu) Preferred: Pashto, Dari, Farsi and Urdu *The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an employment contract or contract of any kind. Maximum Quality Foods, Inc. is an “At Will” employer. Employees can be re-assigned at any time and given other duties within the corporation. Maximum Quality Foods, Inc. has the right to change, modify, suspend, interrupt or cancel in whole or in part any job function outlined in a job description at any time and without advanced notice to the employee. Job Type: Full-time Pay: $19.64 - $25.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Shift: Day shift Work Location: In person

Exciting Opportunity for a Customer Service Representative! Are you a dynamic and customer-focused professional looking for a new opportunity? We are on the lookout for our client that seeks a highly skilled Customer Service Representative to manage customer inquiries, resolve complaints, and process orders across multiple communication channels. If you possess excellent communication, organizational, and problem-solving skills, and thrive in a fast-paced environment, we want to hear from you! What We Offer: Competitive Pay Rate Generous PTO and Time Off 401(k) Plan Fantastic Work Schedule: Monday - Thursday: 8:30am - 5pm Friday: 8:30am - 2pm Key Responsibilities: Respond to customer inquiries and complaints professionally and empathetically. Process daily POD of deliveries, quotes, orders, and create invoices per company practices. Maintain high proficiency in product knowledge to provide exceptional customer support. Communicate with colleagues and relay important information to appropriate employees. Assist the sales team with quoting and order requests. Provide feedback on the efficiency of the customer service process. Perform other related duties as assigned. What You Bring: At least 2 years of related career experience. Strong ability to work independently in a fast-paced environment. Excellent organizational skills and attention to detail. Exceptional verbal and written communication skills. Bilingual (Spanish) preferred. Must work full-time on-site in the office (not a remote position). Preferred Qualifications: Positive, empathetic, and professional attitude towards customers. Ability to maintain confidentiality and handle sensitive information. Top Workforce Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by law. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us and indicate the specifics of the assistance needed.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at BNY Mellon, Fidelity, or Bank of America, among many other leading organizations in the New York | New Jersey area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Application Development - Business Operations - Banking - IT Support - Investment Operations - Data Analytics - Project Management - Network Security & Support Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:New York, NY-10060

Customer Service Representative-Pest Control (Remote, Full-time) We are seeking a dedicated Customer Service Representative to join our remote team. This dynamic, open-ended role involves answering customer inquiries, identifying sales opportunities, and supporting our pest control operations. The ideal candidate will be a proactive problem-solver with a positive attitude and a passion for delivering outstanding service to homeowners, business owners, and other clients. Key Responsibilities: Customer Interaction: Answer all inbound calls, addressing inquiries from homeowners, business owners, and other contacts. Transfer calls as needed for non-customer inquiries. Sales Opportunities: Identify and pursue opportunities to upsell services during customer interactions, contributing to account growth. CRM Management: Input and update customer information in our existing CRM software to maintain accurate records. Service Coordination: Schedule and reschedule pest control services, coordinating with technicians to ensure timely delivery. Administrative Tasks: Perform entry-level bookkeeping, data entry, and other administrative duties to support operations. Complaint Resolution: Address customer concerns professionally, resolving issues to maintain high satisfaction levels. Payment Processing: Handle payment transactions accurately and efficiently. Open-Ended Duties: Take on additional responsibilities as needed to support the team and enhance customer experience. Qualifications: Experience: Minimum of 2 years in a customer service or similar role, preferably in pest control, home services, or a related industry. Skills: Positive attitude and strong work ethic. Excellent listening and problem-solving abilities. Diligence, punctuality, and multitasking skills. Comfortable handling a variety of tasks in a fast-paced environment. Technical Requirements: Familiarity with CRM software and basic bookkeeping is a plus but not required. Location: No geographic restrictions; candidates may work remotely from anywhere. Equipment: Candidates will be provided with a computer but must have access to reliable internet. A company-provided phone or headset may be supplied.

Job Title: Customer Service Representative Company: Homery Homery is a fast-growing leader in the home appliance and furniture industry, dedicated to delivering exceptional products and outstanding customer service. Our commitment to quality, innovation, and customer satisfaction sets us apart. As we expand, we are looking for a professional and enthusiastic Customer Service Representative to join our team and be the voice of our brand. Position Overview: The Customer Service Representative will be the first point of contact for customers, ensuring a seamless and positive experience across all touchpoints. This role involves managing inquiries, resolving issues, and providing support with product information, orders, and post-sale service. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist customers with questions related to product features, availability, order tracking, returns, and warranty claims. Troubleshoot customer issues and offer effective solutions to ensure satisfaction. Accurately process customer orders, returns, and exchanges within our systems. Maintain thorough and accurate records of customer interactions and transactions in the CRM. Collaborate closely with the technical support, logistics, and sales teams to resolve complex issues. Stay up-to-date on Homery's product catalog, service offerings, promotions, and policies. Identify and escalate recurring customer concerns to management and recommend process improvements. Consistently uphold Homery's commitment to providing an exceptional customer experience. Qualifications: 2+ years of customer service experience, preferably in e-commerce, appliances, or retail. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-first mindset. Experience working with CRM platforms such as Salesforce, Zendesk, or HubSpot is a plus. Ability to manage multiple priorities and stay organized in a fast-paced environment. Detail-oriented with a commitment to accuracy and follow-through. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace. High school diploma or equivalent required; Associate's or Bachelor's degree preferred. What We Offer: Comprehensive benefits package including Medical, Dental, Vision, and PTO Employee discounts on Homery's full range of products Opportunities for career growth and advancement Collaborative, supportive work environment

Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. **************** Key Responsibilities: This is an in-office position. Customer Support (Lead Customer Satisfaction Team Member): Adhere to all SOPs for Customer Support. Handle incoming and outgoing customer calls to ensure timely communication and support. Provide shipping rates for customer inquiries and prospects to ensure the best value. Communicate new orders to the appropriate Business Development/Account Management representative in the system. Maintain and update customer profiles in the accounting system. Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors. Office Administration: Adhere to all SOPs for Office Administration. Maintain all supplies necessary to support office operations. Handle invoice processing, including scanning to DCP. Create SOPs for Office Administration to standardize repetitive job functions as needed. Qualifications: Bachelor's Degree or 4 years of work experience in Customer Service. Strong communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. Proficient in Microsoft Office. Proficient in using Zoho CRM software or similar CRM software. Proficient in using Sage accounting software or similar accounting software. What We Offer: Base Salary Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

About Us: At IPPOLITA, we specialize in creating exquisite, handcrafted fine jewelry that reflects timeless beauty and craftsmanship. Our commitment to exceptional quality and outstanding customer service is at the heart of everything we do. We are currently seeking a Customer Logistics & Repair Specialist to join our dynamic team and provide top-tier service to our valued customers. Position Overview: As a Customer Logistics & Repair Specialist , you will be the key point of contact for customers who need assistance with returning, exchanging, or repairing jewelry. Your role will involve coordinating the logistics of product returns and repairs while ensuring a seamless and positive customer experience. The ideal candidate will have a strong attention to detail, excellent communication skills, and a passion for providing high-quality service. While jewelry expertise is not required, an understanding of customer needs and a commitment to accuracy and professionalism are essential. Key Responsibilities: Customer Assistance: Act as the main point of contact for customers who have inquiries or requests regarding returns, exchanges, or repairs of purchased jewelry. Process Returns & Exchanges: Handle return and exchange requests, ensuring the proper documentation and accurate processing of each transaction. Repair Coordination: Work closely with our repair team or external repair vendors to facilitate the repair process, keeping customers informed on the status of their items. Customer Communication: Provide clear, empathetic, and courteous communication with customers via phone, email, or chat, ensuring their questions and concerns are addressed promptly. Documentation & Tracking: Maintain accurate records of all customer interactions, returns, exchanges, and repair statuses. Update the customer relationship management (CRM) system as needed. Quality Assurance: Ensure all items returned or exchanged meet the company's quality standards and that all repairs are handled with attention to detail and care. Problem Resolution: Address any issues or challenges related to customer requests, finding practical solutions to ensure customer satisfaction. Cross-Department Collaboration: Work closely with the sales, customer service, and repair teams to ensure a seamless customer experience and efficient processing of orders. Qualifications: Detail-Oriented: A keen eye for detail is essential to ensure accuracy in processing returns, exchanges, and repairs. Excellent Communication Skills: Ability to communicate clearly and professionally, both verbally and in writing. Must be friendly, empathetic, and patient when interacting with customers. Customer-Focused: Passionate about providing exceptional customer service and able to resolve issues in a calm, positive, and effective manner. Experience in Customer Service: Previous experience in customer service or a client-facing role, especially in retail or luxury goods, is a plus. Organized: Strong organizational skills to handle multiple tasks and inquiries efficiently. Adaptable: Comfortable learning new systems and processes in a fast-paced environment. Team Player: Able to collaborate well with cross-functional teams and contribute positively to the workplace culture. Desirable Skills: Experience working with fine jewelry or luxury products (not required but preferred). Familiarity with CRM systems or similar software. Knowledge of basic jewelry care and repair processes (training will be provided). Why Join Us? At IPPOLITA, we offer a collaborative and positive work environment where employees are encouraged to grow professionally and personally. As a part of our team, you'll play a vital role in ensuring that our customers have a wonderful experience with our brand. We value detail, craftsmanship, and exceptional service, and we're looking for someone who shares those same values. How to Apply: Please submit your resume along with a brief cover letter explaining why you'd be a great fit for this role to *****************************.

Constellation is a cutting-edge AI solution that empowers highly regulated and complex industries with the insights and content they need to fuel their business. Specializing in industries such as healthcare, automotive, insurance, and finance, our powerful data/AI insights tools inform the creation of compliant content at scale. We enable our customers to harness their data and streamline the creation of localized, personalized content. A global, NYC-based company, Constellation has been revolutionizing marketing technology and data intelligence in order to drive exponential growth since its founding in 2016. Constellation was named the 65th Fastest-Growing Private Company in America, the 10th Fastest-Growing Women-Owned Private Company, and the 7th Fastest-Growing Marketing & Advertising Company by Inc 500. In 2022, our platform won the Digiday Technology Award for Best Marketing Automation Platform. About the Role: Constellation is seeking a Customer Success Specialist for our fast growing team. A successful candidate will be someone who can think “outside of the box” and work under pressure to exceed client expectations and develop client solutions. You will work with the Customer Success team to liaise among cross-functional internal teams to ensure the timely and successful delivery of campaigns and client deliverables. This role will require a qualified individual to work onsite 3 days per week out of our New York City office. Role Responsibilities: Building and cultivating relationships with existing and prospective clients Create the best SaaS customer experience across onboarding, support and account management Manage projects & campaigns from start to finish, ensuring timely and effective turnaround of deliverables Demonstrate a strong understanding of digital campaign metrics and insights Assist the Sales Team with proposals and new business initiatives Ensure retention and growth of Constellation current clientele Ability to work as part of a team in a fast-paced environment with excellent organizational and multi-tasking skills to manage multiple projects and tasks effectively with flawless client-centric focus Monitor and improve customer success KPIs, and work to make customer success processes and structures scalable Regular, dependable attendance and punctuality Willing and able to travel for in-person meetings with clients as needed Demonstrate proactive approaches to problem-solving and emotional maturity. Strong attention to detail and time management are essential Able to construct and execute client contracts and proposals Great attitude and team spirit (willing to work hard in a startup environment) Strong interpersonal skills Job Requirements: Bachelor's degree (in Communications, Marketing or a related field preferred) 0-2 years experience in a digital marketing, client-facing role Experience with Facebook Ads Manager, Search Engine Marketing, Social Recommendations/Optimizations and SaaS technologies Other Job Information: This is not all inclusive. Constellation reserves the right to amend this job description at any time. Benefits at Constellation: Comprehensive Healthcare, Dental, and Vision coverage Flexible PTO Hybrid work environment Casual in-office dress code Competitive 401k plan with company match Commuter and Parking Benefits Paid Family Leave Catered lunches & free snacks and beverages Wellness programs and other employee perks Diversity & Inclusion: Constellation is an Equal Opportunity Employer, committed to providing a diverse and inclusive environment. Here at Constellation we don't discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law. If you need an accommodation during any part of the interview process, due to a disability, please let your dedicated Talent Partner know. Compensation Package: The total compensation package is made up of base compensation, equity, and benefits New York Pay Range: $65,000 - $75,000

* REQUIRED: this client is specifically seeking candidates with at least 4 years of US Military experience (preferably JMOs [5-10 year O3])* Junior Military Officers // Infantry Officers // Armor Officers Korn Ferry Military Division has partnered with our client on their search for a Service Manager at their Yonkers NY facility. This is a Fortune 500 facilities services company, consistently named one of “America's Most Admired Companies”, with over 30,000 employees worldwide. As a long-time Korn Ferry Military client, they strongly support the US Military and have great respect for the Leadership it produces. They have hired over 30 JMO in the past 7 years - all of them have greatly advanced in their careers; with over 400 facilities throughout the US, there is unlimited growth potential in this organization! Compensation: $125,000-130,000 OTE 1st year ($90K base + $30-40K bonus potential + $450 monthly car allowance + car insurance + monthly vehicle maintenance.) What You Will Do: Direct management of a Customer-Facing Service team (approximately 15 team members.) Hiring and Performance management - will manage overall team performance while fostering a safe working environment. Train your team on effective sales techniques (achieving sales, profit, inventory and payroll goals.) Provide hands-on support to direct reports (to include accompanying service representatives to customer sites, or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services) Facilitate successful resolution of customer related issues, as needed. Manage budget and any operational issues that affect service. Will be provided with a company-owned vehicle for traveling to and from customer locations Education and Work Experience: at least 4 years of US Military experience required; specifically looking for JMOs (5-10 year O3); Army Officers, Infantry Officers highly preferred Needs strong Team Management experience; experience in industrial sales or customer service highly preferred Title: Service Manager Location: Yonkers NY Client Job ID: 510660436

A global financial institution with a major presence across North America, EMEA, and Asia is looking for an experienced Oracle Cloud EPM Functional Specialist to join its growing finance technology team. This role plays a critical part in supporting business transformation and regulatory initiatives tied to significant expansion across legal entities and reporting structures. You'll be the go-to expert in Oracle Cloud EPM, working closely with cross-functional teams to design and deliver scalable solutions that support financial consolidation, reconciliation, data management, and reporting needs. Key Responsibilities: Provide day-to-day functional support for Oracle Cloud EPM modules including FCCS, ARCS, EDM Translate complex finance business requirements into scalable Oracle Cloud EPM configurations and solutions Collaborate with IT infrastructure, security, and operations teams to ensure smooth delivery and system integrity Support full-cycle project implementation activities-design, configuration, testing, user training, and documentation Contribute to ongoing enhancements, patching, production support, and system performance improvements Serve as a key liaison between business users and development teams, providing support and training as needed What We're Looking For: 5+ years of hands-on experience with Oracle Fusion Cloud EPM (including implementation and support) Proficiency in multiple EPM modules (FCCS, ARCS, EDM, Reporting, etc.) Solid understanding of finance/accounting concepts and operational workflows Bachelor's degree in Computer Science, Information Systems, Finance, or related discipline Oracle EPM certifications are a plus

Compass Healthcare Consulting & Placement is conducting a search for an experienced Authorization Team Lead for a Licensed Home Care Agency located in Brooklyn, NY. Qualified candidates will have extensive LHCSA Home Care Authorizations experience, will be process oriented, innovative, and work with the team towards Authorization process improvements. Good communicator, with Supervisor or Team Lead level Home Care Authorization experience and great people skills, will be considered.. The Authorization Team Lead is responsible for ensuring that all necessary authorizations are obtained for client services, ensuring timely and accurate processing, and communicating with payers, clients, and internal teams. This role involves verifying eligibility, monitoring service coverage, and managing the authorization process to ensure proper billing and reimbursement. Responsibilities: Verifying patient eligibility and authorization for current and potential clients in a timely manner. Communicating payer authorization and eligibility information to relevant teams, including clinical managers, business managers, and external providers. Entering authorization and eligibility information into the company's software, ensuring accurate and up-to-date records. Monitoring and ensuring all client authorizations are current and that services provided align with payer requirements. Performing timely re-authorization and eligibility checks to maintain service coverage. Communicating and documenting information regarding changes in authorization and eligibility to management and other stakeholders. Ensuring adherence to regulatory requirements and company policies regarding authorizations and billing. Providing training, resources, and support to staff to ensure they can effectively manage the authorization process. Identifying opportunities to improve processes Addressing issues related to denials, appeals, and non-compliance with regulatory requirements. Qualifications: 3+ years experience in Authorizations within a LHCSA, Licensed Home Care Agency Ability to oversee a team, manage others Ability to make process improvements Experience training and mentoring staff within Authorizations Department Detail oriented Great Communication skills Computer & Program Savvy within Home Care Programs and Processes Act as Subject Matter Expert in Authorizations, staying current with all regulatory requirements for compliance Competitive Salary $62,000 - 64,000 plus Benefits! Qualified Candidates Please Apply Now for Immediate Consideration!