Customer Service Supervisor Jobs in White Plains, NY

3+ years of experience in a Customer Service role Experience or education-based knowledge within data processing applications Strong knack for technology and ability to learn platforms quickly Strong communication skills and ability to provide customer service via phone as well as in person Strong technical understanding with the ability to work cohesively with programming and data warehousing teams Strong Excel Skills Plusses Experience troubleshooting Macs as well as Windows Experience working in a customer facing role Experience working in the educational/instructional field, or working in IT at their college Strong recent experience using ServiceNow as a ticketing system Day to Day A client is looking for a Data Application Customer Support Representative to sit hybrid remote and onsite in Harrison, NY. This person will be responsible for supporting end-users at school districts in the database and software space. This will include managing tickets in ServiceNow and helping district personnel via phone with basic data application incidents such as student data populating incorrectly on the state reporting platform, or missing attendance data, etc. This representative will resolve these issues by pulling data for them, looking for the root cause, and diagnosing the issue as to why certain information is inaccessible, why certain applications may be moving slowly, etc. They will work hand in hand with programming teams as needed for escalations. This person will also be training customers at school districts on the use of software applications. Customer service and communication skills are essential for this role, along with a strong technology and data-driven mindset.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer support. This role is crucial in ensuring customer satisfaction and maintaining positive relationships with our clients. As a Customer Service Representative, you will be responsible for addressing inquiries, resolving issues, and delivering outstanding service in a fast-paced environment. Responsibilities Engage with customers through outbound calling to provide assistance and support. Analyze customer needs and offer appropriate solutions or services. Handle incoming calls with professionalism, demonstrating excellent phone etiquette. Maintain accurate records of customer interactions and transactions in the call center database. Collaborate with team members to improve processes and enhance the overall customer experience. Provide bilingual support when necessary, ensuring clear communication with diverse clientele. Assist customers with inquiries related to products or services, offering knowledgeable guidance. Uphold company policies and procedures while delivering exceptional customer service. Experience Previous experience in a call center or customer service role is preferred. Strong ability to communicate effectively in English; bilingual skills are a plus. Proficiency in analyzing customer issues and providing effective solutions. Familiarity with office environments and standard customer support practices.

Customer Service ( Experienced B2B ) We are looking for an Enthusiastic, Self-Motivated, Experienced Team-Player who is happy to work in an office setting 5 weekdays from 8:30 am to 5:00 pm. We are willing to train anyone with relevant experience. About DAF Products: DAF Products, Inc. has manufactured, produced, and supplied industrial fabrics and technical textiles to manufacturers and distributors for over 30 years. While we stock a diverse product line in locations across the USA, DAF specializes in custom solutions. That can mean custom stocking, custom manufacturing, and even custom products. DAF's custom solutions allow our customers to get the product they need, at competitive prices, all without sacrificing quality. (Our fabrics are not currently used in the fashion industry) DAF Products is a family-owned corporation with 20 employees based in Wyckoff, New Jersey. Key Points Business to Business sales support - Not retail sales. Work In Office - No remote option at this time. On-the-job training Responsibilities Communicate with customers via phone and email Data entry on various platforms Order Entry thru Customer Invoicing Assist sales representatives and management in developing new accounts, qualifying accounts, preparing pricing, and delivery quotations, and sending literature and samples Provide effective communication with sales reps, management, and customers Implement timely invoicing of all orders, calculating and posting all sales rep commissions Obtain and coordinate freight rates and arrangements Coordinate assigned slitting orders, required labeling, bills of lading and packing memos for shipments Handle customer complaints, returned good, and credit memos Contact customers to obtain new orders Help Identify potential customers Monitor Inventory Regularly Qualifications College degree and/or at least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Proficiency in MS Office Applications - Word, Excel, Outlook Ability to multi-task, organize, and prioritize work Compensation Starting Salary to be negotiated based on experience ($45,000-$52,000) Employer Paid Health Insurance after 90-day waiting period (100% health insurance premiums plus deductible paid by employer) 401K after 1 year (entry dates Jan 1 and July 1) 90-day probationary period Two-week vacation after 1 year of employment 5 sick/personal days after 1 year of employment 1 sick/personal day for each quarter worked until 1 year of employment reached Vacation and personal time negotiable for 1st year of employment Why Should You Choose DAF We believe that employees and family always come first. Come join our family!

Exciting Opportunity for a Customer Service Representative! Are you a dynamic and customer-focused professional looking for a new opportunity? We are on the lookout for our client that seeks a highly skilled Customer Service Representative to manage customer inquiries, resolve complaints, and process orders across multiple communication channels. If you possess excellent communication, organizational, and problem-solving skills, and thrive in a fast-paced environment, we want to hear from you! What We Offer: Competitive Pay Rate Generous PTO and Time Off 401(k) Plan Fantastic Work Schedule: Monday - Thursday: 8:30am - 5pm Friday: 8:30am - 2pm Key Responsibilities: Respond to customer inquiries and complaints professionally and empathetically. Process daily POD of deliveries, quotes, orders, and create invoices per company practices. Maintain high proficiency in product knowledge to provide exceptional customer support. Communicate with colleagues and relay important information to appropriate employees. Assist the sales team with quoting and order requests. Provide feedback on the efficiency of the customer service process. Perform other related duties as assigned. What You Bring: At least 2 years of related career experience. Strong ability to work independently in a fast-paced environment. Excellent organizational skills and attention to detail. Exceptional verbal and written communication skills. Bilingual (Spanish) preferred. Must work full-time on-site in the office (not a remote position). Preferred Qualifications: Positive, empathetic, and professional attitude towards customers. Ability to maintain confidentiality and handle sensitive information. Top Workforce Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to providing a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by law. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us and indicate the specifics of the assistance needed.

* REQUIRED: this client is specifically seeking candidates with at least 4 years of US Military experience (preferably JMOs [5-10 year O3])* Junior Military Officers // Infantry Officers // Armor Officers Korn Ferry Military Division has partnered with our client on their search for a Service Manager at their Yonkers NY facility. This is a Fortune 500 facilities services company, consistently named one of “America's Most Admired Companies”, with over 30,000 employees worldwide. As a long-time Korn Ferry Military client, they strongly support the US Military and have great respect for the Leadership it produces. They have hired over 30 JMO in the past 7 years - all of them have greatly advanced in their careers; with over 400 facilities throughout the US, there is unlimited growth potential in this organization! Compensation: $125,000-130,000 OTE 1st year ($90K base + $30-40K bonus potential + $450 monthly car allowance + car insurance + monthly vehicle maintenance.) What You Will Do: Direct management of a Customer-Facing Service team (approximately 15 team members.) Hiring and Performance management - will manage overall team performance while fostering a safe working environment. Train your team on effective sales techniques (achieving sales, profit, inventory and payroll goals.) Provide hands-on support to direct reports (to include accompanying service representatives to customer sites, or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services) Facilitate successful resolution of customer related issues, as needed. Manage budget and any operational issues that affect service. Will be provided with a company-owned vehicle for traveling to and from customer locations Education and Work Experience: at least 4 years of US Military experience required; specifically looking for JMOs (5-10 year O3); Army Officers, Infantry Officers highly preferred Needs strong Team Management experience; experience in industrial sales or customer service highly preferred Title: Service Manager Location: Yonkers NY Client Job ID: 510660436

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service covera ge for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA/team Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance) Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance) Assist FAs / PWAs/ teams in delivering against their business plan and client service model Remaining current on all policies, procedures, and new platforms Participating in firm initiatives (e. g., training or education programs) , special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Two or more years of industry experience preferred Knowledge/Skills Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multitask Goal oriented, self-motivated and results driven Reports To: Business Service Officer Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

We are currently seeking a B2B Product Sales Specialist to work within a company located in Westchester, NY. Interested candidate MUST have product sales experience. Responsibilities include: Answer customer service call queue. Open/maintain customer records by adding/updating account information. Respond to order related inquiries and status updates. Use automated information systems to analyze the customer's situation. Attract potential customers by answering product and service questions, suggesting information about other products and services. Provide verbal and/or written quotations to customers. Attract potential customers by answering product and service questions, suggesting information about other products and services. Handle customer escalations. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Participate in outbound call marketing campaigns as assigned. Required to substitute in the Order Entry Department when needed. Required Education/Experience: Minimum of a 2-Year College Degree with 2 + years relevant experience in product sales 2+ years' experience in b2b product sales (branding, hospitality and promotional advertising industry would be preferable) A background in executing production orders and customer delivery, preferably with domestic and international manufacturers. Communications skills to coordinate and direct scheduling of multiple product orders. Proficient in Excel, Word, and Outlook Able to grasp and pick-up on new proprietary software, CRM, mail-merge procedures, and generally be tech savvy (at least well up-to-date and comfortable with the PC platform). COMPANY OVERVIEW We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

US-CT-Stamford Type: Full-Time # of Openings: 1 CT - Stamford-NatWestMarket-MS About the Role Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. - Responsible for communicating and training team in changes to workflow or procedure. - Oversees and manages daily and monthly records on service activity. - Effectively communicates with the client and staff. - Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity. - Participates in the development, preparation and presentation of formal reporting requirements to the client. - Point of escalation onsite to address and remediate client concerns. - Responsible for maintaining site procedure guide documenting workflow processes and procedures. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Copy/Print Production/Copy Center: -Responsible for prompt and accurate reproduction of all print requests. -Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check. -Receives, logs, delivers and tracks all activity for reporting purposes. -Responds to customer requests. -Performs routine upkeep and basic maintenance of equipment. -Records and tracks customer inquiries and fulfillment of requests. -Performs daily convenience care functions as needed. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. - HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.- Prior experience in a customer service environment.- Good customer service and communication skills.- Good computer skills/technical knowledge.- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).- Ability to work OT as needed.- Ability to lift up to 50lbs.- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.- Ability to multitask and prioritize in order to meet deadlines.- Ability to work with minimal supervision.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. In accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - 28.20 hourly Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #PM19 #LI-JZ1 #LI-ONSITE PI84d3d5912ea7-26***********6

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting leads into customers Responsibilities Communicate with customers in-person during face to face consultations. Utilize provided lead list to follow up with customers and potentially upsell services. Provide knowledgeable answers to questions about product, pricing and availability. Stay up to date with all product knowledge related to the brands we're representing. Participate in daily training sessions with our team. Qualifications Customer service, sales, direct marketing experience preferred. Excellent communications skills and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

The Customer Service Manager will communicate and develop a business relationship with the customer's management (Aviation Department Manager, Vice President, Chief Pilot, Pilots) to ensure aircraft reliability, cost of operations and product satisfaction that meets or exceeds expectations. Communications include customer visits, interfacing at company-sponsored events, telephone, email, etc. Total customer satisfaction with Dassault Falcon Jet (DFJ) is the primary goal of this position Principal Duties: Maintain liaison with customer's management team Assist customer operations/maintenance of their aircraft as safely and economically as possible in accordance with standard industry practice; maintain manufacturer's recommendations and government regulations Present "Welcome to the Family" presentations to all new Falcon operators or as requested Provide thorough briefing to customers on all administration functions that may affect relationship with DFJ. This includes and is not limited to spares/pre-owned/new aircraft warranty, spares terms and conditions policy, DOA, TBO, NFF and service report status Visits/contact with the customer facility include Chief Pilots, Directors, Chief of Maintenance, Parts Managers, Warranty Administrators and Accounting. Topics discussed during these visits shall include, but not be limited to, technical/reliability concerns, service bulletin status, maintenance budget recommendations, pilot operational issues, APRO/MAIC capabilities/benefits and ASC program/its benefits Track current location, phone numbers and main points of contact of customers for DFJ customer master file Ensure customer is aware/satisfied with all Dassault approved training organizations for both maintenance and pilot training; record, track and resolve any customer training issues Discuss and demonstrate benefits and cost of various technical publications/programs (CATS, FIELD 4, FIELD BASIC, OCIP, CREDDO, PETAL and PILOT) Carefully prepare and submit all reports (CCRs, contact reports, market/technical surveys, expense reports, incident reports) in a timely manner Be accountable for customer open invoice disputes, overdue CDIs, DFJ tech pub sales, spares parts volume, service related work accomplished at our Authorized Service Centers, open customer issues and total time to resolve Be familiar with/utilize Front Line Empowerment Policy Communicate on company email system for messages, download/upload files Adhere to "no pass on" policy of Field Service Track current locations/addresses of aircraft and operators for DFJ customer master files Non-Principal Duties: Participate in Falcon aircraft presentation flights to prospective customers/operators with the Regional Sales Manager and Field Service Representative Participate in Field Service Department meetings Attend initial/refresher maintenance training at DFJ approved training organization for airframe, engine and APU Assist customers to troubleshoot, analyze and recommend correction action for aircraft discrepancies when requested by operator Be familiar with various aircraft inspections cycles and ensure customer receives its maximum benefits When based at a remote field office, assist in maintaining the office in a professional manner; clean, organize, obtain supplies, update the technical library, and file with attention to quality and timeliness Attend/participate in local aircraft organizations (WAMA, PAMA, NBAA, AOPA, etc.) Provide on-site warranty adjudication when needed to help resolve open issues within guidelines and limits established by Director of Spares for DFJ. Encourage customer to complete warranty/service reports Aid customer in forecasting their spare parts/service bulletins and ground support requirements Minimum Qualifications: Associate's degree or equivalent experience Demonstrated leadership skills and prior success establishing a relationship with customer's management Five (5) to seven (7) years of business jet maintenance experience, Falcon aircraft preferred Excellent communications skills (written and verbal) Excellent presentation skills required Intermediate proficiency in PC, MS Office, database retrieval, etc. A&P license Flexibility of personal schedules Demonstrated strong customer service orientation Driver's license Passport/proper travel documents required Additional Desired Qualifications: Pilot's license Aircraft spare parts sales/warranty administration experience Teaching/instructor experience IA Bachelor's degree Chief of Maintenance/management position and responsibilities experience preferred Working Conditions: Office environment 40-75% travel Compensation and Benefits The compensation for this position typically falls between $100,000 and $130,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Fantastic opportunity awaits for an accomplished Licensed Customs Broker. Get ready to lead and inspire a highly skilled and committed team within a dynamic and expanding company that offers promising pathways for career advancement. Alba Wheels Up was founded with the philosophy of ensuring customer compliance with regulations while coordinating efficient, timely movement of freight and information. With beginnings that go back over 70 years, Alba and Wheels Up operated as two separate entities which merged to form Alba Wheels Up, a family of true logistics professionals. Following the successful merger of the companies, the company has become an industry leader. In March 2021. The Company received significant strategic investment from Southfield Capital, a leading private equity fund. This investment is positioning the company to continued acceleration through organic growth and acquisitions. The integration of new technologies and exemplary service standards have allowed Alba Wheels Up to be on the forefront of changes in the global trade industry. Tremendous regulatory visibility has allowed Alba Wheels Up to engage in regulatory pilot programs while forward-thinking mindset means The Company fully adopts new Customs and Border Protection technologies and regulations before the competition. Job Description: Responsible for the management and successful growth and development of a strong Customs Brokerage department. Coordinate and oversee the Customs Brokerage department to ensure the compliance of employees with the company policies, U.S. Customs regulations, customer service requirements/procedures, protection of the company liability and day-to-day clearing of inbound cargo. Oversee, assist, train and maintain responsibility for the preparation of Customs entries and overall workflow. Maintain a high level of professionalism, attention to detail, ability to prioritize and multi-task various tasks and responsibilities. Responsibilities: Organization and leadership of the Customs Brokerage department Ensure that the Customs Brokerage Department is producing timely, quality and accurate flow of information by providing support and assistance as needed, and fairly distributing the workload Identify strengths and weaknesses within the Customs Brokerage department and work to makes improvements where necessary Train and advise department members in areas of Customs Brokerage Regulations (Provide additional training, instruction, re-distribution of work, etc.) Monitor team performance against company standards and department goals. Regular audit of shipment documents and accounting practices Monitor problem files and implement corrective action when needed Issue work instructions to department members to ensure timely and orderly file flow including release, billing and auditing Provide management guidelines, training and organization to the department. Show leadership abilities and initiative. Make adjustments to systems which will allow the department to function more effectively and efficiently as a whole Outline responsibilities to each member of the department Conduct regular department meetings, communicate department goals and expectations Work closely with other departments and Alba Wheels Up offices to deliver a high level of service to our clients Perform other duties as assigned Qualifications: Bachelors Degree is preferred Must have and maintain an active Customs Brokerage License Customs Brokerage import experience 9 - 10 years customs brokerage import experience 4 - 5 years of experience in a supervisory/management role within a Customs Brokerage department Employee must have basic user knowledge of computer programs such as Word, Excel and Outlook Experience with Cargowise Proven analytical and problem solving skills Excellent communication skills, both verbal and written Excellent team-building skills and ability to train staff Ability to delegate workload to team Strategic planning experience Strong organization skills and ability to multitask Proven professionalism and reliability Strong mathematical skills, such as; appropriately add and compute fees, percentages taxes, currency conversions, weight, cube, measures, U.S. Customs and other agency fees Alba Wheels Up International Company is an Equal Opportunity Employer.

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All About: Your Life and Career at Saks OFF 5TH: Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) An amazing employee discount and other exciting perks Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application. We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We're looking for a highly skilled customer service manager to join our team The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. The most successful customer service manager will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. - 2-5 year's experience in addressing the Staffing Industry at length. - Identify and address customer needs, with a goal of total satisfaction The right individual can be trained. Real work hours attitude. Sit and greet clients and expand their business model. College Grad preferred. Strong communication skills, including active listening and clear articulation Excellent computer Skills English speaking.

Job Description We are seeking a Full Time, Hourly, Front End Manager position. This is an hourly position that requires a flexible schedule to include nights, days, weekends, and holidays. The position reports to the Assistant Manager and is dedicated to Front End Supervisory functions, Cash Office processing duties, training and developing associates, managing customer service standards, problem solving, efficient front-end operations, and managing breaks and meals for maximum store coverage and service. Key Responsibilities: Coordinates coverage for and trains staff for Service Desk Functions may perform Service Desk functions as required Responds to and Solves Customer Service Inquiries Perform Cash Office Functions, research discrepancies ,follows up on all overages/shortages, maintains cash accountability Monitors Cashiers and Customer Flow Coordinates and Monitors Merchandise Returns Prepares and Monitors Front End Area for Efficient Operations Trains Cashiers Must have excellent customer services skills Qualifications: Previous Retail Supervisory Experience Required. Must have sufficient availability to work required schedules Ability to effectively communicate verbally and in writing with customers, associates and managers. Ability to read and interpret documents and reports such as: cash variance, sales reporting, various forms of tender, price tags, merchandise descriptions, in store signs, safety rules, operating and maintenance instructions and procedure manuals. Ability to perform basic addition, subtraction, multiplication and division. Ability to continually stand regularly bend, twist, stoop, climb (step stool/ladder) and reach handle, process, lift and push merchandise. Here at John's Farms, we pride ourselves on providing our customers with a happy, helpful and enjoyable shopping experience. In order to accomplish this, we rely on our employees to be respectful, kind and hard working. John's Farms has been a family-owned store for over 30 years with many employees joining that family and working there way up the ladder over the years. John's Farms is looking to provide a healthy, enjoyable and productive work environment for new employees for years to come. We are a single private store which makes our attention to detail greater and our hospitality unmatched to larger big chains. We look forward to working alongside you to continue to sever our community.

Under the supervision of the Chief Operating Officer oversees day-to-day operations for Addabbo's call center. Coordinates administrative functions for the call center and serves as a surrogate Operator when needed. RESPONSIBILITIES: 1. The Call Center Supervisor serves as a key team member working with the Chief Operation Officer to provide excellent customer service for the Speedy and Courteous processing of Addabbo's incoming telephone calls( internal and external) 2. Serves as a liaison between the health center and the clinic patients. In particular addresses patient complaints and concerns, regarding telephone issues, referring patients to the appropriate departments as necessary. 3. Investigates calls flow, and waiting times to ensure that the patient experience operates smoothly. 4. Coordinates appointment reminders calls. 5. Monitors administrative compliance regarding all policies and procedures to ensure that the call center staff operates according to the organizations regulations and guidelines. 6. Provides thorough orientation for new operators and continual training for existing operators regarding their job function. 7. Prepare and issue work schedules, deadlines, and duty assignments for the call center staff. 8. Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. 9. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. 10. Evaluates the performance of the operators and prepares performance reviews for the Chief Operating Officer for final approval. 11. Conducts regular monthly meetings of the call center personnel to review policy and procedure, promote team work and address all employee suggestions and concerns. 12. Coordinate activities with other supervisory personnel or with other work units or departments. 13. Reports immediately to the Chief Operating Officer about unresolved operational problems when help is needed. Also reports on the general functioning of the call center. 14. Supports the medical personnel to implement the redesign model of health care service delivery. 15. Monitors department supplies and handles all requests for new supplies when necessary. 16. Every two weeks, prepares time cards for administrative call center staff under his/her supervision for the Payroll Department. 17. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. 18. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. 19. Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. 20. May be required to perform other duties as assigned or when necessary. If such work becomes a permanent and regular part of the job, a new description will be prepared MINIMUM QUALIFICATIONS: * Bachelor's degree from an accredited college or university with a major in Communications, office Management/Administration, Customer service Management or related field * Minimum of Three (3) years of recent Telephone operator/Customer service experience * Minimum of one(1) year supervisor experience * Proficient in Microsoft Word and Excel. * Excellent customer service/communication skills and attention to details. * Ability to effectively manage a team of workers and work with a diverse group of people. * Strong-interpersonal and communication skills. * Solid organizational skills and an ability to oversee multiple projects effectively and efficiently. * Creative problem solving, facilitation, collaboration and coordination skills.

Full Time Customer Service Manager - Montebello, NY Montebello, New York We're iPostal1 and we're in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we're looking for confident, upbeat, personable Customer Service professionals to support that growth in our Montebello, NY location. We are seeking a dedicated and results-driven Customer Service Manager to lead and support a dynamic call center team. This role oversees multiple Team Leads who support a group of agents responsible for handling customer calls, chats, and emails. A key focus of this position is ensuring the successful management of a high-priority corporate account, fostering a strong partnership, and maintaining exceptional service standards. The ideal candidate must be highly motivated to drive performance, improve efficiencies, and enhance customer satisfaction. The Customer Service Manager will be responsible for hiring, training, coaching and developing customer service representatives, senior representatives, and team leads while implementing strategies to optimize team performance and productivity.*Please note this is an in-office role. Remote work is not available. Key Responsibilities: Lead, mentor, and develop a team of customer service representatives, senior representatives, and team leads. Oversee the successful support of a key corporate account, ensuring excellent service and a strong working partnership. Continuously track, analyze, and report on key performance metrics to drive team success. Motivate and inspire the team to exceed performance goals, maintain high service levels, and provide exceptional customer experiences. Assign and evaluate work based on daily attendance, ticket volume, and call/chat demand. Develop and implement processes to improve operational efficiency and customer satisfaction. Assist representatives with escalated customer issues, ensuring timely and effective resolution. Conduct regular quality monitoring, including coaching sessions and performance discussions, using real customer interactions as learning tools. Schedule and manage coverage for calls, emails, and chats to meet service level goals. Collaborate with cross-functional teams to resolve customer issues and implement workflow enhancements. Provide valuable customer feedback and recommendations to senior management to enhance service delivery. Maintain a positive and motivating team environment, fostering engagement and morale through recognition and team-building initiatives. Perform additional duties as needed. Qualifications & Experience: Minimum 5 years of experience in progressive, customer-facing roles. Strong leadership skills with previous supervisory or management experience preferred. Highly motivated to drive performance, optimize workflows, and enhance team productivity. Excellent oral and written communication skills. Proven ability to handle multiple projects simultaneously in a fast-paced environment. Experience developing and implementing customer service processes and strategies. Ability to analyze performance metrics and drive continuous improvement. If you are passionate about customer service, team leadership, and driving operational excellence, we encourage you to apply and become a key part of our growing team iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

Job Details Port Chester NY - Port Chester, NYDescription At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation POSITION: Customer Experience Manager The Shade Store is seeking Customer Experience Manager candidates to join our Client Services team at our headquarters location in Port Chester, NY. Ideal candidates have a strong customer service background with a proven ability to resolve complex customer issues with strong problem-solving abilities, while consistently offering empathetic assistance. They excel at collaborating across teams to provide timely solutions and demonstrate exceptional attention to detail. Proficiency in managing customer interactions, documentation, and follow-up is crucial for success in this role. Experience in luxury retail or hospitality operations is a plus. RESPONSIBILITIES: Provide exceptional customer service by handling customer inquiries via phone, email, and text. Maintain a customer-centric approach, ensuring each customer feels valued and supported. Analyze customer issues using critical thinking, develop effective action plans, and resolve problems in a proactive manner. De-escalate and resolve challenging customer service opportunities with empathy, ensuring positive customer experience. Accurately document customer interactions and maintain detailed records for follow-up and reporting. Collaborate with cross-functional teams to resolve complex issues and provide timely solutions. Follow up with customers to ensure their concerns are addressed and provide updates on resolution timelines. Continuously improve product knowledge and stay up to date on company policies and procedures. Perform other duties as needed to support the customer service team and meet department goals. WHAT WE ARE LOOKING FOR: A minimum of 2 years' experience in a customer service role, with frequent customer interactions via phone and email. Excellent oral and written communication skills. Strong customer-centric mindset, with the ability to maintain a professional demeanor under pressure and meet deadlines. Collaborative team player with the ability to work cross-functionally to achieve team goals. Proficient in managing Outlook, phone systems, and Microsoft applications, including Word, PowerPoint, and Excel. Strong critical thinking, problem-solving, and resolution skills with a proactive, action-oriented approach. Ability to work various shift times and Saturdays depending on business needs. Experience in industries such as hospitality, healthcare, or airlines is a plus. WHY WORK AT THE SHADE STORE We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Below are some of the perks and benefits of working at TSS: Competitive salary Medical Benefits 401k with Company Match Up to $100k Life Insurance & Short-Term Disability (Employer Paid) Legal and Pet Insurance Plans Employee Assistance Program Product Discount THE SHADE STORE offer is contingent upon: Successful completion of reference and background checks Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date ABOUT US: Visit our website at **************************************************** to learn more about The Shade Store and our career opportunities. The base salary range for this role is $60k-$65k, commensurate with experience. The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job description Join Our Team as a Resident Services Supervisor Are you passionate about enhancing the lives of seniors and ensuring their well-being? The Osborn, a distinguished Skilled Nursing and Assisted Living facility, is seeking a dedicated Resident Services Supervisor to oversee and uphold the highest standards of care for our residents in our Assisted Living community. Responsibilities: Oversight and Support: Provide leadership in residential services and resident well-being during both regular and after-hours. Staff Supervision: Manage and supervise professional and paraprofessional staff, ensuring adherence to established protocols and fostering a supportive work environment. Resident and Family Engagement: Communicate effectively and provide supportive counseling to residents and their families, ensuring their needs are met with compassion and professionalism. Program Facilitation: Coordinate and facilitate activity and discussion groups, monitor dining room activities, and provide educational sessions for staff, residents, and family members as required. Documentation and Compliance: Maintain accurate documentation, conduct audits as needed, and ensure compliance with regulatory standards. Requirements: Skills: Proven problem-solving abilities, exceptional written and verbal communication skills, and a commitment to maintaining high ethical standards. Education and Experience: Must have Assisted Living Experience. Why Join Us? At The Osborn, we offer a supportive work environment that values your dedication and commitment. Enjoy competitive benefits, including paid sick leave, a free fitness center, complimentary meals, and a 403b plan. Apply Today: If you are ready to make a meaningful difference in the lives of seniors and contribute to a dynamic team environment, apply now to become our Resident Services Supervisor. Join us in delivering exceptional care and support to our residents at The Osborn. Job Type: Part-time Pay: From $32.45 per hour

Job DescriptionThe Supervisor Operations Center (Call Center) is responsible for the overall maintenance and supervision of the Operations Center office, assuring that all client crew accommodations are satisfied to the proper level of the Service Level Agreement (SLA). Essential Duties and Responsibilities: Supervises the Operations Agents activities to ensure efficient and effective customer service Support while assuring all hotel and transportation requests are properly acted upon. Monitors and oversees the timely execution of various department activities including workload queues, group email accounts, and faxes to ensure effective client service support. Establishes and maintains effective communication with client functional departments to ensure client expectations are being met. Monitors and enforces quality expectations by reviewing, coaching and counseling Operations Agents on their phone customer service. Assists in the development of training programs to meet ongoing client service requirements by identifying and coordinating training needs. Engage and motivate Operations Agents. Provide Operations Agent with statistical feedback. Provide corrective feedback to Operations Agent as necessary. Resolves operational issues caused by unconventional and/or complex client requirements, and evaluates overall impact of delays to actionable requests on the current day’s operation. Maintains a chronological shift log for recording key data for actionable requests which may require management resolution. Monitors processes to improve quality results by recommending changes. Monitors and insures completion of reports as required by API policy. Collaborates with other department groups in order to resolve problems. Monitors and controls departmental expenditures for ad hoc utilization due to errors, discrepancies, or other actionable challenges. Reviews, monitors and alleviates discrepancies within API system. Build and maintain business relationship with clients by mitigating challenges. Other duties as assigned to assist Accommodations Plus International in achieving its operational goals and objectives. Qualifications: The qualifications listed below represent the credentials necessary to perform the essential duties of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Schedule and Work Hours This is a full time, 40 hour per week position. The schedule may include holidays and weekends. Shift availability would be for overnight shift. Flexibility is encouraged. Education and/or Experience: For the Operations Center Supervisor job, a Bachelor’s Degree (or its equivalent) preferred and two years of call center, airline operations control center, API Operations Center, or crew scheduling experience is required. Knowledge/Skills/Abilities: Customer focus, objectivity and dependability The ability to use Careful, Measured Judgment and Decision Making; (Weighing the costs and benefits of a potential action; using discretion). Critical Thinking Abilities; (Using logic and analysis to determine strengths and weaknesses of a variety of solutions). Managing, Motivating, Developing, and Directing people in their work so as to best achieve common organizational goals. Superior Communication Skills; Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills. Able to Identify Problems, their Sources, and their Potential Solutions while continuing to successfully conduct day-to day operations without interruption. Strong working knowledge of one’s Field or Discipline in which they find themselves engaged on a daily basis. Becoming fully aware and informed of current trends, developments, and changes in the sub-industry is critical for this. Must be an individual who is able to build relationships between individuals and within the department. Good Faith Compensation This a hourly, non-exempt position. The hourly rate range for this position is $27-29/hr. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR l8T5a2TDhi