Operations Manager
Remote Operations Support Manager Job
Are you ready to own and scale the future of the US dental industry? Teero is seeking exceptionally driven Operations Managers to spearhead our expansion across multiple territories in the United States. If you're a proven operator who thrives on ownership, isn't afraid of the phones, and wants to build something extraordinary, we want you on our team.
About Teero
Teero is transforming the US dental industry through cutting-edge software solutions that make running a practice easier, more efficient, and primed for growth. Our first product, an innovative staffing platform, is experiencing explosive growth across the United States, and we're just getting started. Having raised our Series A in 2024, we're rapidly scaling our core platform while preparing to launch exciting new product lines in 2025.
About the Role
As an Operations Manager at Teero, you'll own and scale multiple territories across the United States, modeled after Uber's early Operations Manager and General Manager roles. You'll have complete P&L responsibility for your territories and serve as the driving force behind our expansion. This isn't just an execution role - you're the CEO of your territories, responsible for everything from growth to profitability.
We're Direct About What We're Looking For:
2-8 years of experience with a track record of excellence in any of these backgrounds:
Former consultants or bankers who want to build something real
Early-stage startup operators who've worn multiple hats
Exceptional dental practice managers (bonus if you're also a hygienist) who run a tight ship
Former entrepreneurs who understand the hustle
Comfort with the phones - you'll be building relationships with dental offices and hygienists
Problem-solver who can handle immediate issues while building scalable solutions
Not afraid of nights and weekends - this isn't a 9-to-5 role
Highly competitive with a burning desire to make Teero #1 across the US
What You'll own
Core operations
Full ownership of 5-15 territories (depending on size)
Drive growth and profitability metrics
Make strategic investment decisions and execute on them
Launch and scale new markets
Account Management
Build and maintain relationships with dental offices and hygienists
Provide high-touch support while developing scalable solutions
Prioritize effectively across multiple stakeholders
Create processes that allow us to grow faster than our headcount
Product Innovation
Partner with our tech team to identify and solve scaling challenges
Transform front-line insights into product requirements
Identify the next burning problems beyond staffing that we can solve for dental practices
What You Bring to the Table
Required
Proven track record of excellence in a high-intensity role
Outstanding problem-solving abilities
Strong analytical skills for P&L management
Exceptional communication and relationship-building capabilities
Self-motivated with ability to thrive in ambiguous environments
Demonstrated ability to build and optimize scalable processes
High standards in everything you do - never satisfied with "good enough"
Nice to have
Experience in marketplace or staffing businesses
Knowledge of the dental industry
Background in operations at high-growth startups
This Role is NOT for You If
You're looking for a standard 9-to-5 job or strict work-life separation
You prefer stable, well-defined roles with clear boundaries
You're uncomfortable with ambiguity and rapid change
You're not excited about wearing multiple hats and doing whatever it takes
You don't enjoy being on the phones
What We Offer
Direct reporting line to our CEO and Co-founder, Nate
True ownership and autonomy - you're the CEO of your territories
Significant equity package - as we succeed, your stake could translate into life-changing sums
Unlimited growth potential - expand your territory coverage as you scale
Frequent trips to Amsterdam to collaborate with our tech team and founders
Remote work flexibility with the impact of a fast-growing startup
About the Team
We're a compact, powerhouse team led by our co-founders Nate and Christian, former Uber executives who launched and scaled multiple product lines across the globe. Both grew up in dental families and maintain deep connections throughout the industry, giving us connections and insights to build faster. Our team brings together early employees from Uber, Adyen, Yandex, and Google - seasoned engineers and operators who've built and scaled tech platforms from the ground up.
We value people who take ownership and don't make excuses, who constantly raise the bar by improving on what came before them, and who lead with empathy by seeing challenges through the eyes of our dental practices, professionals, and team members.
Ready to sink your teeth into this exciting opportunity? Apply now and join us in revolutionizing the dental industry.
Manager Patient Care Services Cardiac Operating Room
Remote Operations Support Manager Job
City/State Norfolk, VA Work Shift First (Days) Sentara Heart Hospital located on the campus of Sentara Norfolk General Hospital in Norfolk, Virginia is hiring a Manager Patient Care Services Cardiac OR Up to $15,000 Sign on Bonus available for qualified candidates and relocation assistance can be provided.
The Manager Patient Care services is responsible for supervising staff, provides clinical/ technical expertise and engages in process improvements. Assists in the fiscal budgeting and management process for the department including billing/revenue management, payroll, purchasing and supply cost management. Performs work assignments as needed to provide coverage and to mentor or assist staff. Interviews, hires and develops team members with the goal of developing a highly effective work team. Engages in talent retention strategies for the area(s) of responsibility. Licensed professionals are required to keep license or certifications current in the state of practice.
This position is full time rotating shift.
Sentara Norfolk General Hospital is one of just five Level1 trauma centers in Virginia, home to the Nightingale Regional Air Ambulance and the region's first Magnet hospital and nationally ranked heart program at the Sentara Heart Hospital. The hospital sits on the Eastern Virginia Medical Campus which serves as the primary teaching institution. Sentara Norfolk General and the Heart Hospital offers Transplant Services: Heart, Kidney, and Pancreas. We are a Certified Stroke Center and the only Level 3 Epilepsy Center in the area.
Sentara Norfolk General Hospital was named the Best Hospital for Cardiac Care in Virginia by Healthgrades.
The Sentara Heart Hospital,a 112-bed care facility, is #2 for Cardiology services and Heart Surgery in the State of Virginia and ranks #24 in the nation for best heart programs.
Cardiac Operating Room DepartmentOverview:
We are made up of five operating rooms with one being a hybrid OR.We manage 8+ OR cases daily. Nurses work with a multi-disciplinary team of Cardio-thoracic Surgeons, OR attendant, Surgical Techs, Surgical Assistants, Perfusionists, Anesthesiologists, Cardiovascular Technologists, and Physician Assistants.
The cardiovascular operating room nurse works as part of the surgical services and operating room teams that treat open-heart (cardiovascular) patients. Prepares OR Room, ensures equipment and medications are available for the operating room team.
Reviews patient's chart. Assesses patient upon admission and through procedure Prep and positions patient in OR Administers medication, monitor vital signs during procedure.
Document's information. Provides a call report to the ICU floor nurse after the surgical procedure.
Prepares OR for the next case.
Education:
Bachelor's degree RN, or master's degree RN.
Experience:
3 years of leadership
Benefits: Sentara offers an attractive array of full-time benefits to include:
Medical, Dental, Vision plans
Paid Time Off, Paid Sick Leave, Paid Parental Leave, and Emergency Caregiver Leave
Tuition Reimbursement and Student Loan Paydown programs
401k/403B, 401a plans
Career Advancement Opportunities
Work Perks
For more information about our employee benefits, CLICK HERE!
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day!
Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Keywords: operating room rn, or, circulator, surgical services rn, OR Nurse, cardiac or rn, Talroo-Nursing, Talroo-Leadership,
.
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!
Sentara Norfolk General Hospital , located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.
In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
VP of Operations (Read description)
Remote Operations Support Manager Job
‼️ Apply here (Copy and paste the link to access):
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Applications will only be considered if submitted through the designated form.
About Us:
StudyFetch is an AI-native learning platform dedicated to providing universal, accessible, and personalized learning experiences to everyone. As we continue to grow, we're looking for an experienced and highly motivated VP of Operations to join our leadership team. This person will play a key role in helping us scale efficiently, improve internal processes, and ensure teams are aligned and moving forward. If you're excited about building strong systems and working closely with a driven team to make a real impact in education, we'd love to hear from you.
Job Description:
As VP of Operations, you will lead the development and optimization of our internal systems, processes, and cross-functional workflows. You'll play a key role in aligning teams, driving operational efficiency, and supporting the company's growth at scale. This role requires someone who is both people-focused and process-driven, with the confidence to lead and the experience to build strong foundations for long-term success.
Responsibilities:
Oversee and improve day-to-day operations across the company
Work closely with the CEO and leadership team to set goals and keep everyone aligned
Create and manage systems to help teams work more efficiently
Identify gaps or blockers in workflows and put solutions in place quickly
Help build and support team structures as the company scales
Hold teams accountable while maintaining a positive and supportive work environment
Balance startup speed with operational stability
Lead with clarity, firmness, and empathy-getting things done while building trust
Requirements:
5+ years of experience in operations or similar leadership roles
Experience in both fast-paced startups and larger, more structured companies
Personable and easy to work with, but confident in setting boundaries and making tough calls
Strong communicator who can bring clarity to complex or fast-moving situations
Track record of implementing efficient processes that helped companies grow
Comfortable using tools like Notion, Slack, and project management platforms
Calm under pressure and focused on solutions, not just problems
Able to work directly with executive teams and manage multiple departments
We're ideally looking for someone with enough experience to lead confidently, while still being in an energetic and growth-focused phase of their career.
What We Offer:
A competitive salary that reflects your leadership and operational experience
The opportunity to work remotely with a driven and collaborative leadership team
A key role in shaping the internal structure and long-term success of a fast-growing AI startup
Continuous learning opportunities and access to cutting-edge tools and technologies.
Application Process:
Qualified candidates will be contacted for an interview to discuss your experience and vision for the role.
If you're ready to make a significant impact in the world of AI-driven learning, we'd love to hear from you!
To apply, submit your application through this form:
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Director of Church Operations
Remote Operations Support Manager Job
Summary: Preston Hollow Presbyterian Church (PHPC) seeks an experienced and dynamic Director of Church Operations to join our leadership team. This pivotal role serves as the Integrator within the Entrepreneurial Operating System (EOS) model, and will oversee internal day-to-day business functions and manage key operational areas including finance, facilities, contracts management, and human resources, to ensure the business of PHPC functions at a high level and meets performance goals.
As a member of the Executive Leadership Team reporting to the Senior Pastor, the Director of Church Operations will directly supervise the Director of Finance, Finance and HR Coordinator, Facilities Manager, Hospitality Coordinator, and Receptionists. This role also partners closely with and supports the Session (governing body of the church), and member-led committees including the Finance Committee, Property Committee and Staff Committee.
Primary Duties and Responsibilities
Financial Management
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Develop and implement budgets and business plans that allocate resources effectively, ensure ongoing financial health, and align with the church's strategic goals.
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Oversee the church's portfolio of assets. Proactively identify financial opportunities and/or weaknesses. Develop and implement strategies to drive growth and profitability.
Facilities Management
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Assess contractor bids and manage all major capital improvement projects in partnership with the Property Committee.
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Coordinate all real property purchases or leases, dispositions, and financing in collaboration with the Facilities Manager and/or other appropriate staff/committees.
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Manage vendor contracts and service agreements and oversee vendor/service provider performance.
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Support appropriate committees and staff in the execution of space planning and utilization, including oversight of facility use by internal and external groups.
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Maintain controls over access to the building and the security of employees, members, and guests on campus.
Risk/Contract Management
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Identify potential areas of risk (e.g., building risk, liability risk, employee risk, and financial risk) associated with the operation of the church and implement mitigation strategies.
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Establish and maintain adequate controls and insurance coverage to limit potential exposure.
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Maintain and manage supplier, vendor, and employment contracts.
Human Resource Management
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Create and maintain all personnel records and human resource files.
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Develop and maintain job descriptions and employment agreements.
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Supervise and mentor teams, fostering a collaborative and inclusive work environment.
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Coordinate employee evaluation and recognition processes and performance management/discipline in partnership with Staff Committee.
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Act as the benefits coordinator as it pertains to health insurance, retirement programs, and other benefits provided to employees by the church.
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Ensure HR processes, including policies and employee handbook, are effectively implemented and communicated.
General
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Serve as the Integrator in the Entrepreneurial Operating System (EOS), lead Level 10 meetings, set and drive quarterly and long-term goals, and monitor performance based on established metrics.
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Proactively seek opportunities to improve operational efficiency and financial profitability.
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Ensure compliance with nonprofit regulations and best practices.
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Assist with the annual stewardship campaign and upcoming capital campaign.
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Attend and provide updates at evening committee and board meetings, as needed. A typical meeting schedule would include three evening meetings/month.
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Attend required staff meetings, planning meetings, and fellowship gatherings, some of which occasionally occur on Sundays.
Skills and Qualifications
Minimum Qualifications
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Bachelor's degree or equivalent experience in a similar senior leadership role. MBA or CPA is a plus.
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Operational expertise including budget, project, process, and resource management.
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Strategic perspective including ability to develop and lead strategic initiative implementation working closely with other key stakeholders.
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Creative thinking and strong analytical skills for effective decision-making and problem-solving.
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Strong leadership and relationship-building skills.
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Excellent organizational, time management, and communication skills (both verbal and written).
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Excellent interpersonal and customer-service skills with ability to work collaboratively with employees, suppliers, and members of the congregation.
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Proficiency in Microsoft Office Suite.
Bonus/Preferred Qualifications
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Experience working in a nonprofit organization
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Knowledge of nonprofit finance and accounting practices
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CRM and financial software experience a plus
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Working knowledge of position-related regulations and legal guidelines
Required Schedule: Full-time. Monday through Friday, with the possibility of some hybrid remote work. Some weekends and evenings will be required. This is a full-time, salaried, exempt position under the Fair Labor Standards Act.
The above-noted position description is not intended to describe in detail the multitude and variety of tasks involved, but rather to give the individual a general sense of the responsibilities and expectations of this position. Essential functions may evolve as business demands change.
The salary range is $90,000 to $100,000, based on experience. For more details, please contact Michael Martinez at ******************.
Technical Content Operations Manager
Remote Operations Support Manager Job
Technical Content Operations Manager, Bellevue WA
The Organization
At USAFacts, we believe facts deserve to be heard. We are on a mission to provide a comprehensive and unbiased look at our country by the numbers. Democracy thrives on serious, reasoned, and informed debate. And we're here for it.
Founded and funded by Steve Ballmer, former CEO of Microsoft, USAFacts answers questions around government spending and outcomes. While these are basic questions, finding the answers is hard. But it's also pretty exciting. We pull together data from thousands of jurisdictions to normalize, contextualize, and visualize these metrics so the data is approachable and understandable.
Every day, we learn something about our country, how to make complex data understandable, and how to make the American people interested in the numbers. We're a collaborative group and are always learning from each other, too. The team is mission driven, with no political agenda nor commercial incentive; we do this work purely as a public service.
Oh, and to top it off? USAFacts was named to Fast Company's List of the World's Most Innovative Companies for 2024! Learn more about us at usafacts.org and linkedin.com/company/usafacts.
We'd love for you to bring your talents and your curiosity to come make a difference!
The Opportunity
At USAFacts, we are committed to providing unbiased and transparent data about the United States. We are seeking a Technical Content Operations Manager to join our mission-driven team. Our ideal candidate has experience working with complex data or content publishing systems and the ability to drive people, process, and technology in pursuit of operational excellence.
This Technical Content Operations manager will streamline and automate data-driven content production workflows, expanding our ability to publish and update accurate, accessible analysis for our audience This role will work closely with our content, product, data, and engineering teams to identify and implement technology, people, and workflow improvements that lead to content delivery at scale. This role will oversee multiple contractor teams involved in data operations and content production.
Key Priorities & Responsibilities
Optimize content workflows, automation, and tooling to improve efficiency, ultimately driving increased velocity while maintaining our extremely high bar for accuracy and trust.
Provide feature requests and requirements to product and engineering teams to improve content production, workflow automation and scaled publishing enhancements and project manage complex feature delivery across our technology stack.
Debug content production and data update issues, resolving bottlenecks to ensure content production stays on schedule.
Manage integration of updated government data into content production systems, ensuring updated analysis gets to our audience as quickly as possible.
Identify and implement third-party software solutions to enhance operations.
Direct multiple contractor teams involved in data operations and content production ensuring efficiency and quality.
Qualifications
Required Experience and Skills:
5+ years in content operations or technical program management
Data-driven publishing, content technology, or workflow automation with expertise in AI-driven content management, structured data operations, and scalable publishing systems.
Hands-on experience with cloud-based data environments and python
Expertise in workflow automation, CMS platforms, and AI-driven content management
Proven ability to lead cross-functional initiatives impacting people, process, and technology.
Strong analytical and problem-solving skills
Excellent communication and organizational abilities
Education in Computer Science, Data Science, or Information Systems with strong technical skills in cloud-based data environments (i.e., Databricks), and automation
Preferred Experience and Skills:
In addition to the above, experience with government data, civic tech, or open data platforms
Additional education in Digital Media, Journalism (with a data focus), or Business Analytics
Compensation & Benefits
Compensation
The starting cash compensation range for the Technical Content Operations Manager role in Bellevue includes a base salary range of $146,900 to $183,600, plus a 10% performance bonus target opportunity.
The base salary maximum for the role is $220,300 per year. Individual pay increases are assessed annually based on multiple factors such as demonstrated skill in the role and context, progress and performance against goals, and increased experience.
Featured Benefits & Perks
Medical, dental, and vision insurance with employee and dependent premiums entirely paid for by Ballmer Group
3 weeks of paid vacation annually
11 paid holidays, plus paid days off for the weekdays between Christmas and New Year
80 hours of paid sick leave annually
401(k) with 6% employer contribution
2:1 Ballmer Family Giving Match for charitable contributions, and $50 donation per volunteer hour
Professional development reimbursement up to $2,000 per year
Employer-paid life insurance of 3x salary up to $1,000,000
Fertility and family building benefits, including back-up childcare reimbursement
Healthcare and Dependent Care Flexible Spending Account (FSA) options
Parking or transportation (Orca card) up to $250 monthly
Cash stipend of $300/month (for cell phone, wellness expenses, etc.)
Identity theft protection
Location & Hybrid Work
The position is based in Bellevue, WA.
Our organization practices intentional hybrid work . All USAFacts employees are expected to work on-site Tuesdays, Wednesdays, and Thursdays during overlapping core hours of 10:00 am to 3:00 pm. Mondays and Fridays remain flexible work-from-home or office workdays.
Director of Operations
Remote Operations Support Manager Job
Job Title: Director of Operations
Reports To: Vice President of Operations
Employment Type: Full-Time
At Revolution Hearing, we do more than fit hearing aids-we change lives. We are a team of passionate professionals dedicated to delivering exceptional patient care through innovative solutions, personalized attention, and a commitment to excellence. As we continue to grow our footprint, we're looking for a Director of Operations who shares our values and can help us scale our mission across multiple clinics.
Position Summary
The Director of Operations plays a critical leadership role in ensuring operational excellence across a growing number of hearing aid clinics. This individual will be responsible for leading clinic teams, driving business performance, supporting providers, and delivering an outstanding patient experience. The ideal candidate is a hands-on leader with a strategic mindset, a passion for team development, and a strong understanding of clinic operations in a healthcare/retail setting.
What You'll Do
Lead and Inspire
Support and develop clinic leaders and teams to achieve operational goals while keeping patient care at the center of everything we do.
Provide ongoing coaching, training, and performance management across multiple clinic locations.
Drive Performance
Monitor and manage key performance indicators (KPIs), including hearing aid sales, appointment volume, conversion rates, and patient satisfaction.
Collaborate closely with the VP of Operations and clinic leadership to identify opportunities for growth and efficiency.
Support Smart Growth
Partner in site expansion efforts, onboarding new clinics and teams while ensuring consistent culture and processes.
Help implement new services, technologies, and programs that enhance the patient journey and streamline operations.
Ensure Operational Excellence
Standardize workflows and ensure consistent execution of best practices across all locations.
Oversee scheduling, billing, inventory, and general business operations to ensure smooth daily function.
Identify and resolve operational challenges with creativity and urgency.
Champion Culture & Compliance
Model Revolution Hearing's values of integrity, teamwork, accountability, and patient-first care.
Ensure adherence to HIPAA, licensure, manufacturer, and payer guidelines and policies.
What You Bring
5+ years of experience leading operations across multiple healthcare or retail locations (Audiology or ENT experience preferred).
Proven track record in team leadership, process improvement, and business performance.
Strong communicator who thrives in a fast-paced, service-driven environment.
High comfort level with data, KPIs, EMR systems, and hearing aid manufacturer tools.
Bachelor's degree required; advanced degree or clinical experience a plus.
Willingness to travel to clinic locations regionally (approx. 30-50%).
Why Join Us?
Make a real impact in the lives of patients and team members.
Be part of a growing, mission-driven company with a supportive leadership team.
Competitive salary, performance bonus, and full benefits package.
Flexibility with remote work and regional travel.
Ready to lead with purpose and help more people hear better every day? Join the Revolution.
People Operations Manager
Remote Operations Support Manager Job
***This role will be expected in office 4 days per week with one day work from home. The WFH day is flexible and adjustable each week.
Our business is here to remake the world of pre-owned luxury jewelry. We use our expertise, technology and connections to get jewelry sellers the absolute most for their jewelry. We are passionate about quality, sustainability, and the valuation of finely crafted jewels.
We are an international group of people that are not only passionate about our work but about each other and our customers. Our flat hierarchy and organizational structure create an open environment where all feel comfortable to voice ideas, and we love the smart, creative minds of people who take pride in what they do.
The People Operations Manager will work directly with our CPO and small but mighty People Ops Team and will be responsible for performing a number of personnel support and HR related duties. The ideal candidate is highly self-motivated, professional, and capable of managing their workload, prioritizing tasks in a fast-paced startup environment. The role is an amazing opportunity to join a flourishing organization, grow with the role and make an impact.
What You'll Do
Learning & Development
Work directly with our CPO and executive leaders to create learning and development paths to contribute to ongoing retention and growth of employees.
Help create and own the Training Program for our growing Jewelry Buyer team which includes planning their travel to our NYC HQ for their 3 month training experience.
Onboarding & Offboarding
Manage and maintain all onboarding and offboarding needs.
Partner with Benefits Coordinator to ensure all personnel and legal needs are taken care of during employee transitions.
Partner with Office Manager to provide all tech, hardware, and tools for all employees starting (especially the Jewelry Buyer Team which requires more tools for work).
Employee Relations
Flex into a variety of HR projects, supporting the CPO and business needs by supporting different departments and leaders in the company (including coverage plans if employees are out for parental leave, training resources, etc.)
Support all managers to navigate any needs for their team; ensure their teams have what they need to be successful
Build relationships with employees and trust so they turn to you when they need support or resources for their success.
Partner with our Office Manager to ensure the teams that work in the NYC HQ have what they need for a successful work environment.
Occasionally partner with office leads in global offices for operating needs (Tel Aviv, Madrid, Barcelona, Hong Kong)
Provide general assistance for all platforms that support the business operations
Who You Are
Looking to grow your toolbelt and breadth of experience in people operations
A proactive self starter, highly independent, motivated, resourceful and assertive
Able to thrive in a fast paced, fluid operating environment, where several pressing prioritizes tend to change rapidly
Strong organizational, project management and problem-solving skills, unflappable and with impeccable multi-tasking abilities
Reliable, comfortable at upholding strict levels of confidentiality
Highly organized with the ability to manage multiple projects and communicate effectively with all teams
Proactive, flexible and willing to adapt to changing business needs and ability to manage multiple moving parts
What You Have
4+ years experience in a similar or transferable role (HR, People Operations)
Proven experience mastering multiple technical applications including word processing, database management, spreadsheets, graphics and presentation software, electronic calendar and email
Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously
Expert attention to detail, must be able to manage complex scheduling
Exceptional Proficiency in Microsoft Office or Google Suite (Excel, PowerPoint, Word)
Comfortability with tech hardware and troubleshooting
Strong communication and interpersonal skills, must be able to independently write eloquent, professional messages to investors, board members, and other external parties
Proven ability to take initiative and passion for owning your work and creating value
Ability to keep sensitive data confidential
Due to the start-up nature of our business, flexibility in scheduling is required (some time-sensitive needs may require attention on evenings or weekends)
What We'll Give You
A supportive, inclusive culture in an organization that values your contributions
Opportunities for personal and professional growth through work experience and mentorship
An attractive and equitable compensation package, including salary and stock options
A generous benefits program featuring generous PTO, comprehensive medical, dental, vision and other health benefits, 401K plan, commuter program, learning & development resources, health & wellness perks (i.e. free therapy sessions, discounted pet insurance) and so much more
Project Manager - Reinsurance Operations
Remote Operations Support Manager Job
Leading writer of Property & Casualty Reinsurance seeking a strategic Operations Project Manager in their NY office managing strategic initiatives and workflows, communications and team requirements for the global operations team team. I have been supporting this client for 20+ years, and I can sincerely say they have the best, most employee centric, corporate culture of any client I've worked with. Their global team shares a passion for solving their customers' problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking.
This is a 4 day per week in office position (with a flex work from home day) located in midtown Manhattan very close to all major transportation hubs.
For over three decades, the firm has helped its clients manage the risks of operating in a volatile and uncertain world. They're experts in Property, Casualty, Specialty, Cyber and Credit reinsurance, consistently recognized for the innovative way they combine data, experience and technology to understand and manage large and complex risks across the world. They are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges.
About the Position
Reporting to the SVP Group Head of Operations, the Operations Project Manager will play a pivotal role in collaborating with and coordinating the Operations team aimed at achieving impactful business outcomes. This individual will support strategic initiatives, communications, and team requirements for global Operations teams and to other departments. The individual is structured and trained in professional standards to provide oversight and drive results for the team.
This is NOT a PMO / Scrum Master type project management role. This role will coordinate and manage cross team communications, multiple concurrent workstreams, mapping and streamlining operational processes, overseeing strategic plans and operational objectives and driving operational process improvements.
Principal Accountabilities
Process Improvements: Identify areas of Operational improvement across various functions and propose data drive solutions to streamline processes and enhance efficiency and effectiveness.
Strategic planning: Oversee the development of long-term plans to support the department and company's objectives, supporting successful execution, under the guidance of senior leadership and department head
Overseeing daily operations: Manage and supervise the day-to-day activities of the global Operations team to ensure productivity and quality.
Team coordination: Foster collaboration and communication between Operations teams and other departments to achieve organizational goals.
Performance Monitoring: Conduct Analysis on critical KPIs to understand end to end metrics. Track team KPIs and SLAs, performance, support training initiatives, and collaborate to improve productivity.
Budget management: Assess and analyze departmental budgets.
Communication: Assist and support communications across the team to executives
Collaborate: Serve as liaison with the business/IT change team, Operations managers, providing team coordination, project updates, and planning.
Stakeholder Engagement: Develop and build relationships with all employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with the Group Head of Operations and managers on projects
Other Responsibilities:
Assist the human resources department with new hires, including documentation and onboarding, and collaborate to address and resolve all employee concerns
Oversee daily operations in collaboration with the Group Head of Operations and managers, and perform administrative tasks such as managing calendars, generating correspondence, planning and coordinating meetings
Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications
Qualifications:
5+ years of experience in a similar role
Bachelor's degree (or equivalent experience) in business administration or similar field. Consulting experience, with a focus on operations management, an asset.
Experience in organizing and directing multiple teams and departments, including project coordination
Experience in planning and leading strategic initiatives
Effective and proactive communication with stakeholders and team members.
Strong leadership, problem-solving, and communication skills.
Ability to manage budgets, analyze data, and implement strategic plans
Proficiency in assessing and improving processes.
Ability to identify and address potential issues to maximize efficiency
Strong project-reporting skills, with focus on interdepartmental communications
Proven track record of successfully managing complex projects and initiatives.
Strong leadership and interpersonal skills, with the ability to build relationships and influence at all levels of the organization.
Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
Exceptional written and verbal communication skills.
Proficiency in Microsoft Office Suite and other relevant software.
Leadership Competencies & Values:
Impact
: Sets objectives, delivers results, and implements policies/operational targets with direct impact on the department or individual work outcomes
Execution
: Proactively identifies actions needed to achieve objectives, effectively balancing tactical pressures with broader implications and downstream impact
Communication
: Shares relevant information in a timely manner with stakeholders and conveys points of view in a way that influences opinions and demonstrates flexibility
Client and solutions focus
: Identifies process opportunities that enhance the internal experience and outcomes
Innovation
: Stretches self and others to think differently and innovatively, drawing upon multiple sources for ideas and inspiration
Learning mindset
: Seeks out and explores new assignments, exposure, or challenges to enhance technical skills
Values
: Exemplifies and champions the firm's core values of Focus, Respect, Integrity, Precision, Passion
LTSS Service Care Manager (RN)
Remote Operations Support Manager Job
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.
**Applicants for this role must live in Western Kanas as the position requires approximately 50% local travel in the following counties: Ellis, Russell, Trego, and Ottawa. Candidates have the flexibility to work remotely from their home the remaining time.**
Position Purpose:
Develops, assesses and coordinates holistic care management activities, with primary focus and support towards the most complex or high risk/high acuity populations with primarily medical/physical health needs, to enable quality, cost-effective healthcare outcomes. Performs assessments, develops personalized care plans/service plans, and educates members, their families and caregivers on services and benefits available to meet member needs.
Evaluates the medical, behavioral and social needs of the most complex or high risk/high acuity members and recommends a plan for the best outcome
Completes assessments related to medical/physical health needs such as airway management, artificial hydration/nutrition, seizure interventions, medication administration, etc., in addition to functional assessments and assessments of general health and social status
Acts as liaison and member advocate between the member/family, physician, and facilities/agencies. Performs more frequent home and/or other visits (e.g., once a month or more), such as to assess member needs and collaborate with resources, as required
Supports members with complex medical needs that may place populations at greater risk for potentially preventable events, such as avoidable admissions, readmissions, and emergency room visits. (e.g., HIV/AIDS, cancer, COPD, hemophilia, sickle cell disease, brain injury)
Develops, monitors and modifies ongoing long-term care plans/service plans, to include skilled and/or long-term nursing service needs
Monitors member status for complications and clinical symptoms or other status changes, including assessment needs for potential entry into a higher level of care and/or waiver eligibility, as applicable
Ensures appropriate referrals based on individual member needs and supports the identification of providers, specialists, and community resources. Ensures identified services are accessible to members
Provides and/or facilitates education to long-term care members and their families/caregivers on topics such as preventive care, procedures, healthcare provider instructions, treatment options, referrals, prescribed medication treatment regimens, and healthcare benefits
Educates on and coordinates community resources, to include medical, behavioral and social services. Provides coordination of service authorization to members and care managers for various services based on service assessment and plans (e.g., meals, employment, housing, foster care, transportation, activities for daily living)
Maintains accurate documentation and supports the integrity of care management activities in the electronic care management system; works to ensure compliance with clinical guidelines as well as current state and federal guidelines
Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner
Performs other duties as assigned
Complies with all policies and standards
Education/Experience: Requires Graduate from an Accredited School of Nursing or a Bachelor's degree and 2 - 4 years of related experience
License/Certification:
RN - Registered Nurse - State Licensure and/or Compact State Licensure required
Pay Range: $26.50 - $47.59 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Vice President, Alternative Investment Investor Relations Operations
Remote Operations Support Manager Job
The Role
The Vice President of the Alternatives Investments Investor Relations Operations group team is a leader of a team that is currently staffed at 25 associates and is responsible for supporting the recordkeeping and transfer agent operations and services across various Fidelity alternative product portfolios and structures including Limited Partnerships, REIT, BDCs, Interval Funds and Crypto. You will work closely with multiple channels across Fidelity on product launches, while developing and enhancing processes specifically to support the operations, servicing, record keeping, tax reporting, analytics, and investor communications functions. Additionally, you will help to drive innovation to ensure the product line continues to meet the evolving needs of our customers.
The ideal candidate has strong operational and service skills to support a wide range of product structures.
Strong operational and customer service skills are required to ensure the team performs and executes flawlessly, meets all SLAs, and ensures quality goals are consistently met
Ability to innovate and develop technology and non-technology solutions to help drive scale and efficiencies across the platform
Puts the client and the client experience first
People development skills to support associate's growth and development
Ability to work across multiple groups while building relationships
Familiarly with the various product and structures is a plus.
Vendor management
The Expertise and Skills You Bring
Bachelor's degree and 8+ years of financial industry experience
Ability to analyze data, identify opportunities, solve complex problems, and drive efficiencies
Direct managerial experience highly desired
Leads projects and develops strategic roadmaps to develop/enhance service models and workflows aligned with strategic vision.
Makes decisions based on long-term view of trends, issues, and business implications
Knowledge in the alternative investment fund industry, including the operational service aspects of alternatives, and across a wide range of product structures is a plus.
Series 99 or Series 24 is preferred, but not required
The Team
An Alternative Investments are a highly specialized investment vehicle that is tailored to sophisticated, high net-worth investors and are not traded on any public market. Our Alternative Investments group services all Fidelity lines of business and handles end-to-end operations from onboarding of assets, all transactions, reconciliation, and servicing requests.
Certifications: Category: Brokerage Operations
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
Manager of Revenue Operations
Remote Operations Support Manager Job
Job DescriptionSalary:
Who We Are:
At VPL we modernize clinical supply chains to support healthier patients. Our technology-driven solutions and consultative customer experience empower health systems and outpatient pharmacies to build smarter, more resilient supply chains. With over 700 hospitals and a 97 percent customer retention rate, were trusted to deliver transparency, cost savings, and peace of mind.
Who We're Looking For:
VPL is looking for a Manager of Revenue Operations to oversee and optimize the revenue processes to support out strategic goals and drive efficiency across sales, marketing, and customer operations. This role is pivotal in ensuring that the companys revenue engine is well-aligned and running smoothly, supporting the achievement of revenue targets. The Manager of Revenue Operations will work closely with our leaders to provide data-driven insights and actionable strategies to improve revenue performance. This position is ideal for a strategic thinker with a strong analytical background and a passion for driving business growth in a scaling organization.
What You'll Do
Revenue Strategy & Planning:
Collaborate with the executive leadership team to develop and execute revenue strategies that align with the company's financial goals and growth plans.
Lead annual and quarterly revenue planning processes, including forecasting, budgeting, and target setting.
Data Analysis & Insights:
Leverage data to provide insights into key revenue drivers and performance metrics.
Create dashboards and reports that provide visibility into the health of the revenue pipeline, sales performance, and operational efficiency.
Identify trends, risks, and opportunities within the sales funnel and customer lifecycle.
Process Optimization:
Evaluate and improve existing processes and systems to enhance the efficiency and effectiveness of the sales, marketing, and customer success teams.
Implement and manage tools and technologies that support revenue operations, including CRM systems, marketing automation platforms, and analytics tools.
Sales Enablement:
Develop and implement strategies to enhance sales productivity, including training, playbooks, and resource management.
Ensure alignment between sales and marketing to improve lead generation, qualification, and conversion processes.
Revenue Performance Management:
Establish and maintain a comprehensive revenue operations framework, including lead management, sales process design, and performance metrics.
Monitor and analyze sales performance against targets and provide actionable recommendations to improve sales effectiveness.
Cross-functional Collaboration:
Partner with leaders across sales, marketing, finance, and customer success to ensure alignment and coordination of revenue-generating activities.
Serve as a strategic advisor to the executive team on revenue-related issues.
What You'll Bring
Experience
7+ years of experience in revenue operations, sales operations, sales enablement, or a related field
Proven track record of supporting revenue growth and driving operational excellence in a company with $50M+ in revenue.
Experience working in a SaaS or technology-driven company is strongly preferred.
Skills & Competencies:
Strong analytical skills with the ability to translate data into actionable insights.
Proficiency in CRM and revenue operations tools (Salesforce required)
Excellent project management and organizational skills.
Strong communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
Experience with Key Performance Indicators (KPIs):
Revenue growth and attainment of sales targets.
Accuracy of revenue forecasting and budgeting
Efficiency and effectiveness of sales processes.
Sales cycle length and conversion rates.
Adoption and utilization of revenue operations tools and processes.
remote work
Operations Manager (Marketing Agency)
Remote Operations Support Manager Job
Looking For An Amazing Career?
Apply Today!
Volt is immediately hiring for Operations Manager (Marketing Agency) in Dallas, Texas. Industry: Marketing Agency
(Social Media)
This is a Full-Time/Direct Hire opportunity. Schedule: Hybrid: Work remotely Monday, Wednesday, Friday and in our Dallas office Tuesday, Thursday. Standard hours: 8 am - 5 pm.
Compensation: $75,000 - $80,000 per year. (Open to negotiation on salary for exceptional candidates.)
Annual bonus potential up to $26,000+ based on company revenue and personal performance (individual and company KPIs).
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualifications:
Bachelor's degree in Business or relative field is mandatory.
A minimum of 5 years of experience in operations management or agency management.
Specific experience in agency management is required.
Proven tenure in previous roles.
As an Operations Manager you will:
Provide daily leadership and support for full-time internal employees, including leading employee onboarding, training, and continuous development initiatives.
Lead the optimization of internal processes and workflows to drive efficiency and scalability in a fast-paced agency environment.
Develop, document, and enforce Standard Operating Procedures (SOPs) across all departments.
Manage a select group of client accounts with the primary goal of optimizing internal processes and piloting new operational improvements.
Collaborate with the team to resolve operational issues and ensure outstanding client experiences.
Drive profitability and service delivery efficiency while maintaining exceptional client experiences.
Manage relationships and trade partnerships, including office space, fractional CFO services, and employee wellness benefits.
Occasionally support the CEO at select business development and networking events.
Benefits:
Health, Dental, and Vision Insurance.
Retirement (IRA) plan.
Paid Time Off (PTO): 3 weeks (15 business days) a year, available after the first 90 days.
Significant entrepreneurial freedom and high autonomy in your role.
A massive runway for growth, with the intention for this role to potentially evolve into a COO or CEO position.
Complimentary membership at Wesley Wellness, an upscale fitness studio in Dallas (includes personalized fitness classes, sauna, cold plunge, lymphatic roller).
Complimentary spray tans.
A flexible hybrid work-from-home schedule.
The opportunity to make a significant impact on the agency's growth and long-term success in a high-trust, high-responsibility role.
Full control to build out the role and execute on your vision.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_************* or call **************. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Accounting Services Manager
Remote Operations Support Manager Job
Job Description
We are seeking a highly skilled Accounting Services Manager to serve as a strategic advisor and mentor within our Client Accounting Advisory Services (CAAS) team. This role is ideal for a results-driven accounting professional who thrives in a fast-paced, global environment and excels at providing high-value accounting and advisory services. While this position does not have direct reports, it requires strong leadership, mentorship, and collaboration skills to guide a team of staff and senior staff accountants and support client success.
The Accounting Services Manager will be responsible for managing client engagements, optimizing financial processes, and ensuring accurate financial reporting. This role plays a critical part in advising clients on best accounting practices, system implementations, and operational efficiencies. The ideal candidate will have a strong technical background in outsourced accounting, experience in a multi-client environment, and the ability to provide strategic financial insights.
Additionally, this individual will lead month-end close processes, client onboarding, and financial system implementations, leveraging tools such as FloQast for close management, Sage Intacct for financial automation, and other cloud-based ERP solutions to ensure efficiency, accuracy, and real-time visibility into financial operations. The ability to implement workflow automation, reconcile accounts at scale, and provide data-driven financial insights will be essential to success in this role.
If you are a results-driven accounting professional who excels at client advisory, financial leadership, and strategic execution, we invite you to apply.
As a platinum Sage partner, TydeCo and our partner entities AWCape, Applico, and Lescault and Walderman, Inc. specialize in delivering cutting-edge ERP and HRP solutions such as Sage 300 Cloud and Sage Intacct. We also offer Outsourced Accounting solutions to help clients streamline financial operations and scale with confidence. Our dedication to innovation, excellence, and client success ensures businesses not only adopt our solutions but thrive in competitive markets. If you're ready to lead in a fast-paced, high-impact environment, we invite you to be part of our journey.
This position will report to the Team Manager(s). This position is fully remote and can be based anywhere in the U.S.
Key Responsibilities
Global Support
Operate within a global framework, ensuring adaptability to support teams, meet deadlines and participate in virtual meetings across multiple time zones based in Canada, South Africa, U.K. or the U.S., as needed.
Collaborate with international stakeholders, adjusting to varying schedules and priorities as needed.
Facilitate seamless communication and coordination across CAAS teams to support sales operational efficiency.
Maintain flexibility in scheduling to accommodate time-sensitive tasks and cross-regional collaboration.
Advanced Accounting & Financial Analysis
Lead the month-end and year-end close processes, including journal entries, accruals, and financial reconciliations.
Prepare and analyze financial statements, management reports, and financial forecasts to support client decision-making.
Ensure compliance with GAAP and financial controls, maintaining audit-ready financial records.
Utilize FloQast for close management, reconciliation tracking, and workflow automation.
Client Advisory & Relationship Management
Serve as a trusted financial advisor to clients, offering data-driven insights and recommendations.
Lead client onboarding and Sage Intacct implementations, ensuring financial systems are optimized.
Provide fractional Controller-level support, offering strategic financial insights and operational efficiencies.
Assist in the implementation and migration of accounting systems, ensuring smooth onboarding and system optimization.
Conduct quarterly financial reviews with clients, providing actionable insights for improved business performance.
Technology & Operational Efficiency
Leverage Sage Intacct and QuickBooks Online as primary accounting platforms for financial reporting, automation, and process optimization.
Implement best practices for financial operations, including automation, process standardization, and internal controls to enhance accuracy and efficiency.
Support financial technology integration projects, ensuring seamless adoption of new tools and systems for accounting, payroll, and reporting functions.
Assist in payroll processing and compliance, working with payroll systems to ensure accurate wage calculations, tax filings, and reporting.
Optimize reconciliation and close processes using FloQast, QuickBooks Online, and Sage Intacct, improving efficiency, accuracy, and timeliness.
Drive continuous improvement initiatives, staying ahead of industry trends and technological advancements.
Senior Mentorship
Guide and mentor Staff Accountants, providing technical expertise, process training, and career development support.
Review work prepared by Staff Accountants, ensuring accuracy and adherence to best practices.
Act as a subject matter expert for QuickBooks Online (QBO) and other cloud-based financial tools, supporting internal training and implementation efforts.
Foster a culture of continuous improvement and knowledge-sharing within the CAAS team.
Collaborate across departments to enhance service offerings and improve client outcomes.
Stay ahead of industry trends to drive continuous improvements in outsourced accounting services.
Internal Collaboration & Process Alignment
Participate in global accounting meetings, ensuring consistency and compliance across financial processes.
Work cross-functionally with operations and finance teams to align accounting practices with business needs.
Assist in the preparation of audit schedules, tax filings, and financial compliance documentation.
Provide support to leadership by preparing financial data, reports, and insights for internal decision-making.
Key Attributes
Resilience and Adaptability: You excel in a global, fast-moving environment, balancing multiple client engagements, financial reporting requirements, and operational challenges while ensuring quality and timeliness.
Attention to Detail: Your deep expertise in multi-entity, multi-currency accounting ensures accuracy in financial reporting, reconciliations, and compliance efforts. You take pride in delivering audit-ready financials.
Collaborative Mentorship: As a mentor to staff accountants and a strategic partner to senior leadership, you drive cross-functional collaboration, ensuring accounting functions align with broader business objectives.
Client-Centric Advisory Mindset: You go beyond transactional accounting to provide financial insights, advisory services, and operational improvements that help clients optimize their financial processes.
Problem-Solving and Analytical Excellence: With a data-driven mindset, you analyze financial trends, identify opportunities for efficiency, and leverage automation tools such as Sage Intacct, FloQast, and QuickBooks to drive operational improvements.
Strategic Accountability: You take ownership of financial performance, reporting accuracy, and process optimization, ensuring that best practices are implemented across financial close, payroll processing, and tax compliance.
Work Environment
Work can take place either in an open office setting or remote setting with the expectation to travel onsite based on business and management needs. This is a full-time position that requires the ability to work a flexible and regular full-time schedule. It requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and by computer.
About Us
TydeCo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified candidates of all backgrounds, regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy, maternity, or any other legally protected characteristics.
Requirements
10+ years of accounting experience as a Senior Accountant, Senior Staff Accountant or Sr. Controller preferably in outsourced accounting, advisory services, or a CPA firm.
Bachelor’s degree in Accounting, Finance, or a related field; CPA or CPA eligibility preferred for Senior Staff Accountant or in lieu of degree 12+ years of relevant experience.
Proficiency in Sage Intacct (Required).
Experience using FloQast for close management, reconciliation tracking, and workflow automation (Required).
Strong technical expertise in multi-entity, multi-currency accounting functions.
Experience with payroll, sales tax filings, and financial audits.
Strong analytical skills with a proactive problem-solving mindset.
Preferred Experience
Background in SaaS, outsourced accounting, or financial consulting.
Familiarity with ERP implementations and financial technology integrations.
Experience in client-facing financial advisory roles.
Manager, Retrieval Services
Remote Operations Support Manager Job
Job DescriptionSalary: What You Will Do:
Manage and coordinate chart retrieval programs across vendors, health plans, and provider groups.
Own timelines, budgets, and performance metrics for all retrieval projects.
Monitor progress and proactively identify and resolve issues that may delay or impact quality.
Serve as the primary liaison between retrieval vendors, internal data and IT teams, and client stakeholders.
Ensure proper documentation, chain of custody, and HIPAA compliance throughout all retrieval activities.
Track and report retrieval volumes, completion rates, and vendor SLAs on a regular cadence.
Support audit and validation processes, including managing escalations and remediation plans.
Collaborate with analytics and coding teams to prioritize high-value retrieval targets and drive ROI.Schedule:Monday-Friday 8a-5pm EST with OT expected
Location:Remote
Job Type:Temp to Perm
You Will Be Successful If:
Self-motivated, proactive, and capable of thriving in a fast-paced, agile startup environment with minimal supervision.
Demonstrates strong ownership of tasks and deliverables, acting as a task master.
Eager self-learner who stays current with emerging technologies and industry trends.
Excellent communication skills, both written and verbal, to effectively collaborate across multidisciplinary teams.
What You Will Bring:
35+ years of experience in program or project management, preferably in healthcare or risk adjustment.
Strong understanding of HCC coding, CMS risk adjustment, and chart retrieval workflows a plus.
Excellent organizational, communication, and stakeholder management skills.
Experience working with retrieval vendors and tools like Datavant, Change Healthcare, CIOX, etc.
Comfortable managing multiple workstreams in a fast-paced, deadline-driven environment.
Proficiency in Excel, project tracking tools, and reporting dashboards.
Experience in Medicare Advantage or ACA risk adjustment programs
PMP or equivalent certification preferred
Familiarity with data privacy regulations (HIPAA, HITECH) preferred
remote work
MEP Group Manager
Remote Operations Support Manager Job
Job Description
T&M Associates is currently seeking a highly motivated individual with entrepreneurial aspirations to lead our Mechanical, Electrical, & Plumbing (MEP) Practice in the Philadelphia region. This position offers a hybrid work arrangement, combining remote work with in-office collaboration. Candidates must have an engineering background in the MEP industry, with established business relationships with public and/or private clients. The successful candidate will be tasked with leading a local MEP team of engineers in the Philadelphia region and providing daily supervision of technical workload. They will also be expected to pursue opportunities by networking with clients and sourcing new development/acquisition opportunities.
Qualifications
Bachelor’s Degree in Mechanical or Electrical Engineering, or related field.
10+ years of progressive experience in their technical field and working knowledge of the MEP / Facilities design industry.
Experience with client management and/or business development efforts.
Thorough knowledge and interpretation of industry standards and code compliance.
Strong verbal and written communication skills.
Background in technical proposal development.
Self-motivated, focused, and dedicated to leading a team to deliver solutions for our clients.
Working knowledge of AutoCAD and Revit.
P.E. in Mechanical or Electrical Engineering, or a related field preferred.
T&M Associates is committed to pay transparency and equitable compensation practices in compliance with applicable laws, including the New Jersey Equal Pay Act. T&M estimates that the salary range for this position will fall between $145,000 - $174,000. The actual salary offered may vary within this range, depending on a variety of factors including the candidate’s experience, educational qualifications, specific skills and knowledge, as well as internal pay equity and geographic location.
T&M Associates offers a competitive and comprehensive benefits package designed to support the health, well-being, and professional growth of our employees. Benefits include comprehensive insurance (medical, dental and vision), a 401(k) with company match, paid time off, flexible work schedules, wellness programs, and professional development opportunities — all within a people-first, award-winning hybrid work environment. See more details about benefits here.
If this sounds like a company you want to be part of then apply now!
New Hires must have documents indicating they are eligible to work in the United States. EEO/AA Employer.
For California based applicants, our CCPA-CRPA Privacy Notice can be found on our Careers page at ***********************
#LI-HYBRID
Accounting Services Manager
Remote Operations Support Manager Job
Job Description
Who We Are Vividly is the leading Trade Promotion Management (TPM) solution for the consumer packaged goods (CPG) industry. Our intuitive platform streamlines trade spend management—from campaign creation to promotion measurement—helping brands like Liquid Death, Amy's, and Laird Superfoods maximize ROI.
CPG brands allocate 20% of their revenue to trade promotions, yet 70% fail to deliver positive ROI due to outdated tools like spreadsheets and PDFs. Vividly disrupts this $8 trillion challenge with AI, machine learning, and fintech innovations, empowering businesses to achieve smarter, more effective trade promotions.
Who You Are
We are seeking an experienced and proactive Accounting Services Manager to join our Deduction Management Services (DMS) team within our Customer Experience division. This role is focused on supporting clients during the onboarding process and assisting the team behind the scenes in ensuring smooth ongoing operations. If you're someone who thrives on building strong client relationships and streamlining processes, this is the perfect opportunity for you.
Key Responsibilities
Onboarding Services Client Support:
Lead client onboarding efforts, ensuring clear workflows between ERP and Vividly, leveraging accounting expertise.
Collaborate with the Implementation, Integration and Customer Success teams to tailor onboarding procedures to client needs, ensuring long-term success.
Work with Services Team Leads to develop and document repeatable workflows that are customized to individual client needs.
During onboarding, push deadlines, commitments, and processes to ensure clients are set up for success.
Host initial client meetings to provide insights, gather feedback, and address customer needs.
Foster strong relationships with clients, ensuring their satisfaction and long-term advocacy for Vividly's platform.
Provide ongoing support to the client's dedicated Team Lead as needed.
Requirements
5+ years of experience in deductions management and the CPG industry.
Proven expertise in accounting processes, deductions, accruals, or trade finance.
Experience with SaaS products and ERP systems.
Strong communication and collaboration skills, both written and verbal.
Ability to work cross-functionally with teams such as Implementation, Customer Success, and Services.
A proactive, self-starter attitude with an entrepreneurial mindset.
Preferred Skills
Familiarity with Vividly trade promotion management (TPM) software.
Technical proficiency with cloud-based platforms and SaaS products.
Experience working in a fast-paced, evolving environment.
Benefits
100% Remote position - Open to anywhere in the USA so long as you have internet
Salary and equity - We base our salary bands off of current market data to ensure you're getting compensated fairly
Flexible PTO - and we really mean it! We want folks to utilize time off to help prevent burn out!
Healthcare, Dental and Vision - We cover 100% of your monthly premiums and 60% of all dependents
401K through Betterment - Where we contribute 3%
Weekly $20 Sharebite Stipend - For every meal you purchase using your Sharebite stipend, they donate a meal
Monthly $50 Wellness Reimbursement - physical wellness, mental wellness, learning & development - we've got you!
Monthly $200 Remote Work Stipend - Use it for your phone bill and internet
Vividly Days Off - Whenever a holiday falls on a Monday or Friday, we turn it into a 4 day weekend! That means Vividly employees have about 20 days of holiday right off the bat!
Vividly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, political affiliation or belief.
Outsourced Accounting & Advisory Services Manager
Remote Operations Support Manager Job
Job Description
Salary range: $120,000 - $165,000
GRF CPAS & Advisors has been part of the Washington, DC metropolitan region since 1981. The firm provides outsourced accounting, auditing, risk advisory and consulting, and tax services to an extensive client base, which consists of nonprofit organizations, government contractors, professional service firms and others.
Looking for Manager/Senior Controller role at an energetic & passionate company? GRF CPAS & Advisors, a Bethesda, MD CPA Firm is in search of a Supervisor/Controller join our Outsourced Accounting and Advisory Services team. This position is fully remote although persons local to the DMV area are welcomed to come to the office at any time.
The OAAS Manager is the liaison between the partner, the client, and the professional staff. The manager is responsible for managing multiple outsourced accounting projects and engagements simultaneously, and scheduling, staffing, and coordinating of engagement workflow and quality. Also develops and trains staff and builds relationships leading to new business for the firm.
Essential Functions:
Responsible for all phases of outsourced accounting engagements.
Maintains contact with clients throughout the year; possesses a thorough knowledge of the client and all facets of client's business.
Plans, schedules and staff engagements using firm policies and procedures.
Maintains familiarity with qualifications of all staff members; reviews and makes staff assignments accordingly.
Prepares engagement letter for approval by partner.
Assists with client billing.
Evaluates internal controls and work programs prepared by staff.
Adheres to engagement time budgets.
Supervises staff and provides on-the-job training; reviews work papers and reports.
Anticipates problem areas of engagement and questions that will arise.
Keeps partner informed of significant developments on engagements; analyzes problems and recommends solutions.
Ensures that client financial statements are prepared in accordance with professional and firm standards.
Communicates progress of engagements, problems and resolutions to client.
Develops staff by assisting in performance evaluations, recruiting, and training.
Possesses a complete knowledge of the firm's philosophy and its opinions on financial matters.
Maintains knowledge of general economic and political trends and legislation that could affect the business climate and the clients.
Mentor and train staff.
Other (Secondary) Functions:
Acts as an instructor in professional development programs.
Prepares other reports and projects as requested from time to time by the partners.
Such other duties as may be assigned.
Participates in firm's practice and proposal development efforts.
Requirements
Bachelor’s degree in accounting or related area (economics, finance, etc.).
CPA license desirable but not required.
5 years or more experience in public accounting or private industry, demonstrating a progression in complexity, scope, and number of engagements managed. A concentration in nonprofit organizations preferred, but we will train the right candidate. Prior CPA firm experience is preferred.
Strong proficiency in QuickBooks and Sage Intacct preferred.
Experience with cloud-based applications such as Bill.com, Tallie, Expensify, is preferred.
Organize projects, set priorities, and delegate tasks under evolving circumstances for different clients & partners.
Keep long term objectives in mind while focusing on daily activities.
Maintain confidentiality of sensitive firm and client information.
Demonstrated Skill and Ability Requirements:
Effective written and oral communications with employees, partners, and clients, and vendors.
Organize projects set priorities and delegate tasks under constantly changing circumstances for different clients and partners.
Assume lead role in planning and implementing assigned projects.
Keep long term objectives in mind while focusing on daily activities.
Maintain confidentiality of sensitive firm and client information.
Demonstrated ability to bring in new business.
Continuing Accounting Educational Requirements:
Minimum of forty hours of continuing professional education is required each year to maintain and develop technical and business skills, as well as to maintain license requirements.
Participates in career development program to improve managerial, communication, and interpersonal skills.
Required Licenses, Certificates or Knowledge:
Proficiency in use of modern accounting technology such as QuickBooks, Sage Intacct, Bill.com, Nexonia, Excel, Generative AI, etc.
Benefits
This is a full time position with option to work remotely or at our headquarters in Bethesda, MD. Our office is located 2 blocks from the metro. Our benefits include a 401(k) plan, paid individual medical and a culture that fosters flexibility and career development. We look forward to hearing from you!
GRF CPAs & Advisors is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability. At GRF CPAs and Advisors, we cultivate an inclusive business environment where all employees are valued for their unique contributions to our mission to provide exceptional financial, tax and consulting services to our clients in the US and around the world.
Customer Success Director (Staffing Vertical)
Remote Operations Support Manager Job
Job DescriptionAt First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
Our Customer Success Director (Staffing Vertical) is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts on our Retail Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained.
While the role is 100% remote there will be up to 20% travel as needed for client needs. Individual must be located in the United States.
Responsibilities:
Program Management
Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts.
Identify additional products or solutions FA can provide.
Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.
Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors.
Prepare and deliver quarterly and annual client business reviews.
Document and manage all action/project plans for assigned client base.
Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues.
Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.
Constantly seek, share, and implement best practices.
Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources.
Partner with internal account team to review program performance.
Administrative
Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
Manage monitoring and reporting programs for customers.
Host cadence client calls to nurture and grow account relationship.
Perform other duties as assigned.
EXPERIENCE:
Bachelor's Degree or equivalent (MBA optional but preferred)
5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
Familiarity with Staffing, BPO and/or RPO industries helpful
Work experience in professional account management and sales environment is desirable
Proficiency with MS Office applications including Word, PowerPoint, and Excel
Familiarity with reporting tools like Lookr Analytics and PowerBI helpful
Salesforce use and familiarity in helping track client information helpful
Strong oral and written communication, and interpersonal skills.
Outstanding multi-tasking and time-management abilities.
Excellent organizational, analytical, problem analysis and problem-solving skills
This position requires travel, which includes overnight travel with as much as 20% travel requirements.
Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
Ability to navigate large organizations and build strong internal partnerships
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
Ability to work remotely with occasional business travel.
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
Access to tech and growth opportunities, and leaders who want you to succeed!
More About Our Values Code
Honor Honesty, Consistency, and Responsibility: Do the right thing
Cultivate an environment of dignity: Show respect for the individual
Take an Outside-In approach: Put the client first
Think out-of-the-box: Innovate and create
Stay Team-Oriented: Collaborate and appreciate each other
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $85-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
#LI-LR1
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
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Associate Director, Field Medical Operations and Capabilities- International Business Unit
Remote Operations Support Manager Job
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Associate Director, Field Medical Operations and Capabilities
Organization Overview:
Global Field Medical Strategy & Operations serves to maximize the impact of the Field Medical community through standardized tools, innovation, and processes, with a goal of improving patient outcomes around the globe. As a function within Global Medical Affairs Capabilities and Innovation, operationalizing the Medical Affairs strategy to the personal channel is our purpose. MSL customers include Scientific and Clinical Experts. These are HCPs (Health Care Professional) with noted expertise and needs for in-depth and cutting-edge information. The Medical Science Liaison (MSL) program is designed to meet these needs through field-based medical professionals.
The Associate Director - Field Medical Operations and Capabilities role will partner across teams to lead operational & capability implementation. The Associate Director will play a central role in executing and operationalizing Medical Affairs initiatives to optimize global MSL impact through technology enablement.
At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.
The Field Medical Operations and Capabilities role is within the Field Medical Strategy & Operations (FMSO) team, a centralized Global Medical Affairs capability building team aiming to maximize the impact of Lilly's Field Medical (FM) community through standardized tools, innovation, and processes at scale.
This position reports to the Senior Director - Global Field Medical Operations and Capabilities.
Responsibilities:
Field Medical Operations and Capabilities
Drive the advancement of Field Medical capabilities, platforms, and processes. Examples include virtual capabilities, imbedding AI within capabilities, Engagement Planning, CRM management, global data enablement, content management, and reporting.
Lead FMSO India team to deliver world-class operations.
Monitor current technologies, data, processes, and industry insights to identify opportunities that optimize field operations strategy.
Partner with field medical teams to operationalize therapeutic area focus and lead territory sizing/structural needs aligned with priorities across BUs and/or global affiliates.
Maintain service levels in timeliness, performance and quality to support ongoing business needs.
Partner across Field Operations and lead through the execution of projects.
Answerable to the performance and results of FMSO capabilities.
Ensure compliance with company policies and local laws and regulations for Field Medical.
Technical Subject Matter Expert (SME)
Responsible for delivering and enabling innovative technologies and capabilities of current and future field operations capabilities, with a focus on imbedding AI across work streams.
Responsible for prioritization and agile delivery of aligned platform roadmaps, articulating requirements, and performing business user testing of releases of assigned platforms.
Perform duties as System Owner and business subject matter expert on Field Medical platforms enabling and accelerating reach and scale by the Global Medical Affairs function.
Provide knowledge and training support for all users of designated platforms.
Represent business in system governance and prioritization meetings.
Involve users and their feedback in development and implementation of tools and services.
Assure assigned platforms are operationally stable, and continuously improved based on data in partnership with Tech@Lilly.
Basic Requirements:
Bachelor's degree
3+ years of direct experience supporting field operations (i.e., field structure operations, engagement planning, reporting, etc.)
Previous experience working with Field Medical platforms, processes, and data products (i.e., CRM, Field Insights, H1, AI integration, etc.)
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.
Additional Skills/Preferences:
Demonstrated success in influencing without authority and achieving results through others
Demonstrated ability to develop and apply innovative solutions
MBA
Strong learning agility
Previous successful field operations experience
Previous experience providing operations and alignment support to field teams
Strong analytical mindset
Business enabling approach to work
Proven ability to communicate effectively & work with a variety of stakeholders
High level of motivation and a strong desire to find creative solutions to challenging situations
Proven ability to experiment, iterate, and innovate
Demonstrated broad and deep technology learning agility
Strong process and operational mindset
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$122,250 - $179,300
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
Director of Field Operations
Remote Operations Support Manager Job
General information Name Director of National Laundry Warewash Service Ref # 442 Date Monday, April 14, 2025 City Remote Country United States Business Entity Envoy Solutions Function Service Center Description & Requirements Job Description We are in search of a Director of National Laundry Warewash Service that leads and oversees all field service, technical support, and regional sales activities within the Prowash / Laundry-Warewash division. This position is responsible for driving operational excellence, optimizing service delivery, and ensuring customer satisfaction across multiple regions. The Director will manage Regional Service Managers and Regional Sales Managers, ensuring alignment with company goals and adherence to performance standards. This role plays a critical part in coaching field teams, streamlining operations, and collaborating with sales leadership to support business growth.
Responsibilities Include:
* Strategic Leadership & Execution:
* Develop and implement field operations strategies to improve service efficiency and sales performance.
* Ensure alignment with corporate goals and industry best practices.
* Monitor KPIs and performance metrics to drive continuous improvement.
* Team Management & Development:
* Provide leadership, coaching, and performance management for Regional Service Managers and Regional Sales Managers.
* Develop and execute training programs for service technicians and sales teams.
* Foster a culture of teamwork, accountability, and professional growth.
* Operational Excellence:
* Oversee all aspects of service installation, maintenance, and equipment repair to ensure customer satisfaction.
* Optimize resource allocation, service schedules, and inventory management for operational efficiency.
* Implement cost-reduction and process improvement initiatives across all field operations.
* Customer Relations & Business Support:
* Collaborate with the sales team to drive customer acquisition and retention.
* Address escalated customer service issues and ensure prompt resolution.
* Enhance customer relationships through service excellence and operational reliability.
* Compliance & Safety:
* Ensure adherence to health, safety, and environmental regulations across all field activities.
* Maintain compliance with company policies and industry standards.
The Ideal Candidate Will Have:
* Education & Experience:
* Bachelor's degree in Business, Engineering, Operations Management, or related field (preferred).
* 8+ years of leadership experience in field operations, service management, or sales management in the commercial laundry, warewash, or food service industries.
* Proven track record of leading remote field teams and driving operational success.
* Key Skills & Competencies:
* Strategic Leadership: Ability to align field operations with overall business goals.
* Technical Expertise: Strong understanding of commercial laundry, warewash, and food service equipment installation & service.
* People Leadership: Skilled in coaching and developing field teams.
* Customer Focus: Strong commitment to customer service and relationship management.
* Problem-Solving & Decision-Making: Ability to navigate complex operational challenges.
* Project Management: Experience managing multiple projects and priorities simultaneously.
* Technology Proficiency: Experience with CRM and service management software.
* Data Analysis: Ability to analyze service metrics and identify opportunities for improvement.
* Communication & Collaboration: Strong interpersonal skills to work cross-functionally.
Compensation & Benefits:
BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About BradyPLUS:
BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at ******************
BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.
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