Service Representative Jobs in Anaheim, CA

Santa Ana, Ca (100% Onsite) Contract-Hire Payrate: $26/hr.-$28/hr. Industry: Production Summary/Objective: We are looking for an experienced Customer Care Representative to join our team. The candidate must have at least 2-3 years of experience in a customer service role, with excellent communication and problem-solving skills. The ideal candidate should be able to provide outstanding customer service to our clients, resolve issues, and build long-term relationships with customers. Key Responsibilities: Manage customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints and concerns to ensure customer satisfaction. Provide accurate and complete information to customers to help them make informed decisions. Maintain customer records and update customer information in the database. Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement. Process customer orders and follow up with customers to ensure delivery. Keep up to date with product knowledge and company policies and procedures. Identify and escalate customer issues that require urgent attention to the relevant department. Contributes to team effort by accomplishing related results as needed. Maintains financial accounts by processing customer adjustments. Requirements: A minimum of 2-3 years of experience in a customer service role. Excellent communication skills, both verbal and written. Strong problem-solving and critical thinking skills. Ability to work in a fast-paced environment and multitask. Strong attention to detail and ability to follow procedures. Ability to work independently and in a team environment. Proficient in computer skills, including Microsoft Office, CRM systems, and customer service software. Ability to work flexible hours, including weekends and holidays. Education: High school diploma or equivalent required. Associate or bachelor's degree in business, marketing, or related field preferred. Working Conditions: Work in an office environment with frequent use of a computer and phone. Flexible work schedule required.

· Handle all customer service emails, phone calls, text and chat · Ensure the customer experience is a positive and memorable journey from the time the order is placed through the time the order is received · Follow up on any issues and make sure problems are fully resolved in a timely manor · Check web order maintenance daily to make sure all web orders are processed · Run an open order report to ensure all web orders have been placed on pick at the warehouse · Check shipping status daily and follow up with the warehouse on any delays · Run reports in Full Circle and Shopify to make sure systems are speaking to each other properly · Come up with creative ways to enhance the customer experience · Implement a “client book” for VIP customers and offer those customers “white glove” service · Share relevant customer feedback with ecommerce team · Share any repetitive issues with Customer Experience manager and suggest implementing changes to resolve the issue · Process Returns QC, re-tag, re-package inventory Qualifications: · Full time · Excellent communication (written and verbal) and problem-solving skills · A passion for retail and helping customers · Strong sales skills · Detail oriented · Outgoing with the ability to build rapport with the customer · Flexibility in scheduling during peak times *Hourly rate range $22-$24 / hour *This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at a time at the sole discretion of the Employer

Ultimate Staffing is actively seeking an experienced Benefit Service Center Representative to join their client's exceptional team. This role is a fantastic opportunity for someone who is passionate about providing top-notch customer service and enjoys working in a fast-paced environment. Responsibilities: Assist clients with benefit-related inquiries, ensuring accurate and timely responses. Maintain a comprehensive understanding of benefit programs to effectively communicate details to clients. Process benefit enrollments, changes, and terminations with accuracy and efficiency. Collaborate with team members to resolve complex benefit issues. Update and maintain client records in the system, ensuring data integrity. Provide feedback and suggestions to improve service delivery and client satisfaction. Requirements: Previous experience in a customer service or benefits administration role is preferred. Strong communication and interpersonal skills. Ability to handle multiple tasks and prioritize effectively. Proficiency in Microsoft Office Suite, particularly Word and Excel. Detail-oriented with a focus on accuracy and data integrity. Work Hours: 8:00 AM - 5:00 PM, Monday - Friday Benefits: Competitive salary ranging from $28 to $32 per hour. Comprehensive benefits package including health, dental, and vision insurance. Opportunities for professional development and career advancement. Supportive and collaborative work environment. Additional Details: The Benefit Service Center Representative will play a key role in ensuring client satisfaction by providing excellent service and support in benefit-related matters. This position requires a proactive individual who is committed to delivering high-quality results. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Quik Pick Express, LLC, a division of Custom Goods, is a leading provider of third-party logistics solutions in California. The company operates eight strategically located warehouses across the Los Angeles/Long Beach and Oakland corridors, offering over 750,000 sq. ft. of space. With a focus on sustainability and efficient services, Quik Pick Express serves a global network of customers in the transportation, warehousing, and logistics industry. Role Description This is a full-time on-site role for a Customer Service Specialist located in Carson, CA. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience on a day-to-day basis. Qualifications Customer Support and Customer Service skills Customer Satisfaction and Customer Experience skills Phone Etiquette Strong communication and problem-solving skills Experience in a customer-facing role Ability to handle high-volume calls and emails Knowledge of logistics and transportation industry is a plus Previous experience in a similar role

Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week. REQUIRED SKILLS AND EXPERIENCE - 1-2 years of experience working in a call center with inbound calls (50+ calls a day) - High School diploma or GED - Good communication and personality - Ability to type at least 36 WPM - Adaptable and eager to learn, willing to work in a fast paced call-center - Excellent communication and reliable - Bilingual in Spanish

Ready to build your career with a stable industry leader? Join our Fontana, CA, branch as a Customer Service Representative and become part of a high-performing, team-oriented group at a 66-year-old, privately held fencing distribution company with an excellent reputation on the West Coast. We offer a competitive salary ($50,000-$60,000/year), a full benefits package, and a clear path to promotion into an Inside Sales Representative role for high performers. What You'll Do: Be the friendly, knowledgeable first point of contact for customers via phone, email, and in person. Assist customers with product inquiries, provide quotes, and process orders accurately for our construction fencing materials. Coordinate with our inside sales and operations teams to ensure smooth order fulfillment and customer satisfaction. Resolve customer questions or issues with a positive, solutions-focused approach, ensuring every customer feels valued. Support the inside sales team and actively learn our product line - preparing you to step into an Inside Sales role as you excel. What We Offer: Competitive Pay: $50,000-$60,000 per year (based on experience). Career Advancement: Clear path to promotion into an Inside Sales Representative role for high performers. We love to promote from within. Full Benefits Package: 401(k) with company match; Medical, Dental, Vision & Life Insurance; Voluntary Life and Disability coverage; Employee Assistance Program (EAP); and generous Paid Time Off (PTO). Team Culture: A high-performing, supportive, and team-oriented work environment. Our Fontana branch is proud of its teamwork, reliability, and exceptional customer service. Stable, Family-Owned Company: Join a 66-year-old family-owned company that values every team member. We have an outstanding reputation for excellence on the West Coast and a strong culture built on integrity and respect. What We're Looking For: Customer-Focused: You genuinely enjoy helping customers and will go the extra mile to ensure a great experience. Reliable & Positive: You are dependable, punctual, and bring a can-do attitude every day. You handle challenges with grace and are always willing to pitch in to help the team - no task is too small. Strong Communicator: You have excellent communication and interpersonal skills. Bilingual (English/Spanish) is strongly preferred to serve our diverse customer base. Eager to Learn: You take initiative and are excited to learn our products and processes. (Prior customer service experience and basic computer skills are a plus.) About Us: For 66 years, our family-owned fencing distribution company has been a trusted name on the West Coast. We take pride in our close-knit team, high-quality products, and exceptional customer service. When you join us, you become part of a family that works together to deliver the best for our customers and each other. Ready to join a team that values your dedication and helps you grow? If you're a reliable, customer-focused professional seeking a long-term career opportunity, we'd love to hear from you. Apply today and take the next step in your career!

Specialized Recruiting Group, Irvine is seeking a Customer Service Representative for the consumer goods division of a Global Fortune 500 company: One of the largest and most admired companies in the world. This is a long-term, full-time, on-site contract opportunity based in the Irvine, CA area. Starting compensation is $22.00 to $23.00/hour. Responsibilities General customer service support for end users and the company sales team Processing inbound calls from internal and external customers Researching information requests Scheduling delivery and service appointments Data entry Requirements Previous customer service experience preferable (e.g. food service, retail, call center) Excellent English communication skills (spoken and written) College degree a benefit but not mandatory Self-motivated, able to maintain focus without close supervision Professional, positive and friendly personality Intermediate Word, Excel and Outlook ability At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.

Execute service team SOPs and procedural requirements; respond promptly to customer inquiries via email or ticketing systems, providing professional support. Handle pickup-related issues from merchants. Proactively contact merchants to follow up on uncompleted pickup tasks, such as verifying incorrect pickup addresses or unprepared orders. Coordinate with the dispatch team regarding pickup progress, quality, and exceptions. Provide merchants with timely updates and solutions to ensure a smooth service experience at the delivery station. Verify the validity of pickup PODs (Proof of Delivery) according to pickup requirements and standards. Make preliminary judgments on losses in merchant experience or goods value caused by pickup service providers. Maintain logs and compensation lists for service provider exceptions and submit compensation requests. Confirm settlement data based on service provider performance and compensation records, and follow up on timely payments. Prepare various service-related reports and analyses. Job Requirements: Must have legal work authorization in the U.S. Bilingual in Chinese and English, fluent in both for professional use. Prior experience in administrative or office support roles. Bachelor's degree or above. Proficient in Excel, PowerPoint, and other office tools. Excellent communication and time management skills.

Job Title: Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese) Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience. About Us: Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members. SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Handle inbound and outbound phone calls, emails and other necessary communications with members and providers Clearly identify and act on customer needs to achieve satisfaction. Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls. Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services. Provide accurate and complete information using the tools provided Keep detailed written records of each telephone encounter during the call Adhere to all call center metrics as set forth by CMS regulation and call center leadership. Attempt to resolve the member's issue completely during the first phone call. Go above and beyond to provide exceptional customer service. EDUCATION and/or EXPERIENCE: 2+ years customer service experience Minimum 1+ years' experience with Medicare Advantage Health Plan experience. Excellent verbal and written communication skills including active listening and probing techniques. Ability to multi-tasks, time manage and prioritize. Ability to document information while on the phone with the member. Ability to build rapport with members Fluent in Spanish, Korean, Vietnamese, or Cantonese/Mandarin (verbal and written) BENEFITS: 401(k) Dental Insurance Health Insurance Life Insurance Vision Insurance Paid Time Off

Priority Title is a progressive real estate service company that provides title insurance, escrow services, and other real estate-related products. We offer superior underwriting strength and service as a full-service Title Company. Our employees are dedicated to exceeding customer expectations and delivering unparalleled customer satisfaction. We emphasize the quality of customer service and employee loyalty as key ingredients for our success. At Priority Title, the customer is always our first priority. Role Description This is a full-time on-site role for a Customer Service Representative located in Riverside, CA. The Customer Service Representative will handle daily tasks such as addressing customer inquiries, resolving issues, providing information about our services, and ensuring customer satisfaction. They will interact with customers through various communication channels and work closely with our team to maintain a high level of customer experience. Qualifications Customer Service, Customer Support, and Customer Satisfaction skills Experience in providing excellent Customer Experience Strong communication and interpersonal skills Ability to work onsite in Riverside, CA Problem-solving skills and attention to detail Previous experience in the real estate or title industry is a plus High school diploma or equivalent education; additional qualifications are beneficial

Our client is looking to hire a Customer Service Representative position supporting brands customers by providing professional and responsive assistance via phone, email, and chat. You'll support both internal teams and external customers, process orders and returns and contribute to operational improvements and customer satisfaction. Location: Onsite in Placentia, CA Schedule: Monday - Friday, 7:00 AM - 3:30 PM Language Requirement: Bilingual (Spanish) required Key Responsibilities: Customer Support & Order Management Answer inbound calls, emails, and live chats in a professional and customer-friendly manner Process orders, returns, sales samples, and quality/service claims Create shipping labels and assist with order entry in CRM and ERP systems Account Support Partner with Customer Account Managers to support key accounts and backup Latin America operations Assist with quotes, renewals, and account updates Identify trends in customer transactions and recommend improvements Collaboration & Communication Attend team meetings and contribute to internal documentation Provide feedback for process optimization and customer experience Work cross-functionally with internal departments to resolve issues Performance Goals: Accurately process daily domestic orders, claims, and samples Maintain minimal data entry errors (as defined by the Customer Service Manager) Manage an average of 25 inbound calls per day Keep open claim reports up to date and assist in generating return authorizations Qualifications: Minimum 2 years of customer service experience environment Bilingual in Spanish is a MUST! Strong written and verbal communication skills SAP/ ERP system experience a plus! Hub Spot/CRM experience a plus!

BABYGOLD is a jewelry brand based in Los Angeles, California, known for creating personalized and high-quality fine jewelry pieces. They offer 14K gold jewelry, diamonds, and exceptional quality without traditional markups. Each piece comes with free shipping and a lifetime guarantee, catering to the everyday woman and her tribe. Role Description This is a Fulltime position for a Customer Service Representative at BABYGOLD. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role is based in our offices in Downtown Los Angeles, CA Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Previous experience in a customer-facing role Communication Via Chat Phone and Email Excellent communication and interpersonal skills Ability to handle customer inquiries and resolve issues efficiently Experience in the jewelry or fashion industry is a plus High school diploma or equivalent required

BON PERGOLA, a brand of BON Windows Treatment LLC, specializes in manufacturing top quality outdoor aluminum pergolas. With over four decades of manufacturing experience, we provide premium pergola to customers. Role Description This is a full-time on-site role for a Customer Service Representative at our location in Lake Forest, CA. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Strong interpersonal and communication skills Ability to effectively resolve customer issues Experience in a customer-facing role is a plus Proficiency in Microsoft Office and CRM software High school diploma or equivalent

Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following: Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion. Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer. Provide double-seaming training for customers. Requirements for this position would include the following: High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental) Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.). Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments. Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point) Effective communication skills, both verbal and written as well as proven presentation skills. Ability to clearly and effectively interact with customers on a variety of levels. Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem. Ability to work overtime during the week and week-ends based on customer needs. Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada

About the Role: We are seeking a Bilingual Customer Service Representative fluent in English and Spanish to join our client's team. This role is responsible for delivering outstanding support to our Spanish- and English-speaking customers by phone, email, and chat. If you are a strong communicator with a passion for helping others, we'd love to hear from you! Key Responsibilities: Respond to customer inquiries in both English and Spanish across multiple channels (phone, email, chat) Provide accurate information about products, services, orders, and policies Resolve customer concerns efficiently and professionally Document all customer interactions in internal systems Collaborate with internal departments to address complex issues Maintain high levels of customer satisfaction through proactive communication Qualifications: Fluent in English and Spanish (spoken and written) 1-2 years of experience in a customer service or call center role preferred Excellent verbal and written communication skills Comfortable using customer service tools, Microsoft Office, and CRM systems Ability to remain calm under pressure and handle multiple priorities Team-oriented, dependable, and detail-focused

THINGS TO KNOW BEFORE APPLYING: This role will be 100% onsite in Anaheim, CA Start date is June 23rd, 2025; training for first month is Mon-Fri 8:00am-5:00pm After training, candidates MUST be available for ANY shift between 7:00am-9:00pm Mon-Sun (you will always get two consecutive days off - shift preferences may be considered) Required Skills & Experience: 1-2 years of experience in an inbound call center. Bilingual in both Spanish and English Past experience taking in at least 30+ inbound calls daily. Good communication skills for providing excellent customer service. Adaptability and eagerness to learn, with a willingness to work in a fast-paced call center. Reliable with a typing speed of at least 36 WPM. High School diploma or equivalent (GED). Nice to Have Skills & Experience: Healthcare & wellness industry experience Job Description: Insight Global is seeking a Member Service Representative to work onsite five days a week for a large healthcare provider in Anaheim, California. In this role, you'll be handling inbound calls from members, answering questions related to enrollment, booking appointments, and addressing any member complaints. The position primarily involves managing approximately 60-100 calls per day in a fast-paced environment. Excellent communication and multitasking abilities are essential. This person should feel comfortable sitting in a call center environment taking multiple calls. You will be speaking with customers daily helping them complete their requests for appointments, concerns, and membership questions. You will be involved in a call center team supporting multiple health care divisions to direct their members accurately based on the calls request. We ask that you apply for this role if you are passionate about a career in the healthcare / wellness member services industry.

SAGE SOFTWARE EXPERIENCE IS REQUIRED _____________________________________ ORDER ENTRY / CUSTOMER SERVICE CLERK Hours: Mon â€" Friday 8:00am -5:00pm; Plus, every other Saturday 8:00 â€" 1:30pm upon conversion Status: Temp-to-Hire FLSA: Hourly/Non-Exempt Reports To: Administrative Lead Ideal Candidate Sharp individual, focused and detail oriented with excellent computer/data entry skills, committed to providing exceptional customer service. Requirements • Minimum 2 years Customer Service / Call Center experience â€" preferably in Automotive Industry • Experience using multi-line phone systems (we have 23 lines) • Pleasant phone voice and demeanor • Must type 50+ wpm • Data Entry / Order Entry experience required (this position is 75% data entry) • Proficient using Microsoft Office: Word, Excel, Outlook • Able to compose Excel spreadsheets • Possess good verbal and written communication skills • Able to multi-task and prioritize while working in a fast paced environment • Resourceful and self-motivated; able to work independently as well as in a Team • Have a Team-Player mentality; be customer focused • Excellent attention to detail, organizational and follow-up skills needed • Bilingual/Spanish preferred, but not required • eBay and PayPal experience is a big PLUS! Additional Requirements: Any offer of Fulltime employment from CPP is contingent on the following: • The ability to work daily overtime if workloads require; • The ability to work every other Saturday (8:00am-1:30pm) • Passing online skills testing: typing, data entry, Word, Excel, Outlook + cognitive and personality; • Passing a Background Check plus a Drug and Physical exam Job Duties: responsibilities include, but are not limited to: • Answering calls, routing calls and taking messages. • Answers phone inquiries regarding order status and order tracking • Order entry - processing incoming/outgoing orders • Order scheduling • Minor inventory management • Maintaining Excel spreadsheets • Filing and maintaining office files • Contributes to Team effort by accomplishing assigned tasks in a timely manner • Backup Receptionist duties • May help download online eBay orders and use PayPal to invoice All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following: Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion. Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer. Provide double-seaming training for customers. Requirements for this position would include the following: High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental) Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.). Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments. Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point) Effective communication skills, both verbal and written as well as proven presentation skills. Ability to clearly and effectively interact with customers on a variety of levels. Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem. Ability to work overtime during the week and week-ends based on customer needs. Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada

Vaco is seeking an experienced Customer Care Representative to join our clients team based out of Santa Ana, CA. The candidate must have at least 2-3 years of experience in a customer service role, with excellent communication and problem-solving skills. The ideal candidate should be able to provide outstanding customer service to our clients, resolve issues, and build long-term relationships with customers. Key Responsibilities: · Manage customer inquiries via phone, email, and chat in a timely and professional manner. · Resolve customer complaints and concerns to ensure customer satisfaction. · Provide accurate and complete information to customers to help them make informed decisions. · Maintain customer records and update customer information in the database. · Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement. · Process customer orders and follow up with customers to ensure delivery. · Keep up to date with product knowledge and company policies and procedures. · Identify and escalate customer issues that require urgent attention to the relevant department. · Contributes to team effort by accomplishing related results as needed. · Maintains financial accounts by processing customer adjustments. Requirements: · A minimum of 2-3 years of experience in a customer service role. · Excellent communication skills, both verbal and written. · Strong problem-solving and critical thinking skills. · Ability to work in a fast-paced environment and multitask. · Strong attention to detail and ability to follow procedures. · Ability to work independently and in a team environment. · Proficient in computer skills, including Microsoft Office, CRM systems, and customer service software. · Ability to work flexible hours, including weekends and holidays. Education: · High school diploma or equivalent required. · Associate or bachelor's degree in business, marketing, or related field preferred. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.